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  • About us
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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  1. Home

Content type

  • Media Centre item (297)
  • Submission (200)
  • Basic page (101)
  • Newsletters (33)
  • Report (5)

Media Section

  • Media Centre (282)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (297)

Success story type

Procurement

Basic page

Ombudsman launches Inquiry into Commonwealth Procurement

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an Inquiry to examine the impact of reforms to Commonwealth procurement rules on small business.

The Inquiry was referred to the Ombudsman by the Minister…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an Inquiry to examine the impact of reforms to Commonwealth procurement rules on small business.

The Inquiry was referred to the Ombudsman by the Minister…

Media Centre item
Media Releases
ASBFEO Live

Procurement Inquiry Submissions

Basic page

Review of the 1 July changes to the Commonwealth Procurement Rules (2023)

Report

TRANSCRIPT: Procurement Inquiry

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac underwood.

Radio 2BS Bathurst

Subject: Procurement Inquiry

Jac…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac underwood.

Radio 2BS Bathurst

Subject: Procurement Inquiry

Jac…

Media Centre item
Transcript
ASBFEO Live

Seafood CoOL in Hospitality

Submission

RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Fake reviews

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Brian Carlton.

Radio 2CC

Subject: Fake online reviews, digital platforms.

…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Brian Carlton.

Radio 2CC

Subject: Fake online reviews, digital platforms.

…

Media Centre item
Transcript
ASBFEO Live

Events

Basic page

Skilled migration should be simpler, faster, more transparent and more accessible for small businesses

Submission

Food and Grocery Code

Basic page

DIGITAL PLATFORM PROVIDERS NEED TO DO BETTER FOR SMALL BUSINESS

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.

Mr Billson said there has been a noticeable…

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.

Mr Billson said there has been a noticeable…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Digital platforms and small businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Narelle Graham on ABC Radio South Australia.

Subject: Digital platforms and small businesses 

Narelle Graham 

…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Narelle Graham on ABC Radio South Australia.

Subject: Digital platforms and small businesses 

Narelle Graham 

…

Media Centre item
Transcript
ASBFEO Live

2023-24 BUDGET HELPS SMALL BUSINESS WITH CONTEMPORARY CHALLENGES

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman spells out what the Budget got right and wrong for small business

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: 2023-24 Federal Budget and small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson discusses the 2023-24 Federal Budget and small business with Selina Green on ABC Radio SA South East.

Selina Green 

Small businesses have…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson discusses the 2023-24 Federal Budget and small business with Selina Green on ABC Radio SA South East.

Selina Green 

Small businesses have…

Media Centre item
Transcript
ASBFEO Live

Bank closures in regional Australia

Submission

Inquiry into promoting economic dynamism, competition and business formation

Submission

June newsletter - Small business matters

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. It’s a terrific opportunity to say thank you to the enterprising women and men who are the lifeblood of our communities.

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. It’s a terrific opportunity to say thank you to the enterprising women and men who are the lifeblood of our communities.

Newsletters

TRANSCRIPT: Payment Times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Neil Mitchell.

3AW

Subject: Payment times

Neil…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Neil Mitchell.

3AW

Subject: Payment times

Neil…

Media Centre item
Transcript
ASBFEO Live

Small business worth more than half a trillion dollars to the Australian economy

The economic contribution of small business to the Australian economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

The value of small…

The economic contribution of small business to the Australian economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

The value of small…

Media Centre item
Media Releases
ASBFEO Live

Small Business Matters

Basic page

TRANSCRIPT: Small Business Matters

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

26 June 2023

Subject: Small Business Matters…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

26 June 2023

Subject: Small Business Matters…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

26 June 2023

Subject:

Micro,…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

26 June 2023

Subject:

Micro,…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Radio Brisbane

Subject: Micro, Small and Medium-sized…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Radio Brisbane

Subject: Micro, Small and Medium-sized…

Media Centre item
Transcript
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR CHANGES FOR SMALL BUSINESS

New instant asset write-off thresholds, updated tax rules, increased superannuation payments and a rise in the minimum wage are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise…

New instant asset write-off thresholds, updated tax rules, increased superannuation payments and a rise in the minimum wage are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subjects: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subjects: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: End of Financial Year changes for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green on ABC Radio SA South East.

Subject: End of Financial Year changes for small business…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green on ABC Radio SA South East.

Subject: End of Financial Year changes for small business…

Media Centre item
Transcript
ASBFEO Live

July newsletter - Value of small business to economy tops half a trillion dollars

We have launched the Small Business Matters report to celebrate the massive contribution to our nation by small and family businesses.

We have launched the Small Business Matters report to celebrate the massive contribution to our nation by small and family businesses.

Newsletters

TRANSCRIPT: Role of ASBFEO, dispute resolutions, Tax Concierge Service

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Vivienne Ryan.

Small Business Connections TV

 

Subject: Role of ASBFEO, dispute…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Vivienne Ryan.

Small Business Connections TV

 

Subject: Role of ASBFEO, dispute…

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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