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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • ASBFEO Live (297)

Success story type

Disaster preparation and recovery

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Accessibility

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ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to a report by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.…

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to a report by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.…

Media Centre item
Media Releases
ASBFEO Live

YOU CAN’T BE SERIOUS – TIME’S UP FOR BIG BUSINESS TO PAY

Almost one in four big businesses take more than 120 days to pay their small business suppliers, according to new analysis using data from the Payment Times Reporting Regulator.

The information reported by big business also reveals those…

Almost one in four big businesses take more than 120 days to pay their small business suppliers, according to new analysis using data from the Payment Times Reporting Regulator.

The information reported by big business also reveals those…

Media Centre item
Media Releases
ASBFEO Live

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

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TRANSCRIPT: Payment Times for Small Business with 2CC Canberra

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

14 November 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

14 November 2022

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times for Small Business with Flow FM

Rikki Lambert

The Small Business and Family Enterprise Ombudsman, Bruce Billson. Bruce, how are you today?

Bruce Billson

Pretty awesome to be with you and your audience.

Rikki…

Rikki Lambert

The Small Business and Family Enterprise Ombudsman, Bruce Billson. Bruce, how are you today?

Bruce Billson

Pretty awesome to be with you and your audience.

Rikki…

Media Centre item
Transcript
ASBFEO Live

Small Business Hub

Basic page

Ernst and Young (EY) Independent Fuel Legislation Review

Submission

Fair Work Legislation Amendment (Secure Jobs, Better Pay) Bill 2022

Submission

Strengthening the ABN System

Submission

Consumer Data Right (CDR) – Exposure draft legislation to enable action initiation

Submission

Disclaimer

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Lodge a Tax Concierge Service Form

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December newsletter - Be prepared for natural disasters

In the final newsletter for this year, I want to take some time to share with you the findings of the Small Business Natural Disaster Preparedness and Resilience Inquiry conducted by my office and just recently tabled in Federal Parliament.…

In the final newsletter for this year, I want to take some time to share with you the findings of the Small Business Natural Disaster Preparedness and Resilience Inquiry conducted by my office and just recently tabled in Federal Parliament.…

Newsletters

Corporate Insolvency in Australia

Submission

Ombudsman welcomes payment times review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the Payment Times Reporting Act.

The review, to be chaired by former minister Craig Emerson, will…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the Payment Times Reporting Act.

The review, to be chaired by former minister Craig Emerson, will…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times for Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

6 December 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

6 December 2022

…

Media Centre item
Transcript
ASBFEO Live

Review of the ‘Buy Now Pay Later Code of Practice’

Submission

Privacy

Basic page

TRANSCRIPT : Energy costs, payment times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green.

ABC Radio SA South East

12 December 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green.

ABC Radio SA South East

12 December 2022

…

Media Centre item
Transcript
ASBFEO Live

Parliamentary Inquiry into Australia’s Food Security

Submission

SMALL BUSINESS INSOLVENCY LAWS NEED OVERHAUL

Small businesses should have better access to ‘debt hibernation’ instead of being made insolvent when they face a crisis beyond their control, so they are better able to pursue a credible restructure, save jobs and rebuild, according to the Australian…

Small businesses should have better access to ‘debt hibernation’ instead of being made insolvent when they face a crisis beyond their control, so they are better able to pursue a credible restructure, save jobs and rebuild, according to the Australian…

Media Centre item
Media Releases
ASBFEO Live

ACCC Superfast Broadband Access Service - Access Determination Inquiry Draft Decision

Submission

TRANSCRIPT: Insolvency Laws

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Luke Grant.

Money News 2GB/3AW/4BC

13 December 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Luke Grant.

Money News 2GB/3AW/4BC

13 December 2022

…

Media Centre item
Transcript
ASBFEO Live

Treasury Laws Amendment (2022 Measures No. 4) Bill 2022

Submission

Consumer Data Right (CDR) – CDR rules maintenance

Submission

Consultation on draft guidance: Providing financial services to customers that financial institutions assess to be higher-risk

Submission

Regulating Buy Now, Pay Later in Australia

Submission

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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