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InfoLine: 1300 650 460

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    Disputes & Assistance

    Our Assistance team responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
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  • Policy & Advocacy

    Policy & Advocacy

    We understand the challenges facing small businesses and family enterprises. 

    Our Policy and Advocacy team works for small businesses and family enterprises by advocating for the improvement of policies, to ensure Australia is the best place to start, grow and transform. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, undertake outreach and engagement activities.  

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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Changes to Australian workplace laws
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    • Disaster recovery
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    • More tools and resources
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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Phone

1300 650 460

The Australian Small Business and Family Enterprise Ombudsman Information Line is open from 8am to 8pm nationally Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays.

International +61 3 9662 2529 (international call charges apply).

Dispute enquiry

If you are looking for help to resolve a business dispute, try our Dispute Support tool, which can assist you to find the most appropriate service.

If you were unable to find the help you need, please contact the Information Line on 1300 650 460.

For administration only, call 02 5114 6100. Please note this number is not available for dispute, media or event inquiries.

Online contacts

Please do not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the relevant authorities.  

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Before completing this form, please refer to the Speaking Engagements and Events Policy.

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Media enquiries

For all journalist enquiries, please contact 0448 467 178 or media@asbfeo.gov.au.

For general media enquiries, please email media@asbfeo.gov.au.

Newsletter

Stay up to date by subscribing to our monthly e-newsletter. You will receive updates on issues, outcomes and priorities from across the small business and family enterprise sector.

Address

Postal address

Australian Small Business and Family Enterprise Ombudsman

GPO Box 1791

CANBERRA ACT 2601

Street address

ANZ Building

Level 2, 15 Moore Street

CANBERRA ACT 2601

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of the country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay respect to the people, the culture and the Elder past, present and emerging.

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