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InfoLine: 1300 650 460

  • About us
    • Contact Us
  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Content type

  • Media Centre item (297)
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  • Basic page (101)
  • Newsletters (33)
  • Report (5)

Media Section

  • Media Centre (282)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (297)

Success story type

HELP FOR SMALL BUSINESS USING DIGITAL MARKETING

Digital marketing can be vital to the success of a small business yet one-in-three end up in a dispute with their provider, according to new research.

And almost 70% of small businesses last fewer than 12 months with the digital marketing…

Digital marketing can be vital to the success of a small business yet one-in-three end up in a dispute with their provider, according to new research.

And almost 70% of small businesses last fewer than 12 months with the digital marketing…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business digital marketing help

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS NEEDS TO BE READY FOR NATURAL DISASTERS

The terrible floods and storms causing great trauma for parts of the country should be a red alert for small business to be prepared for natural disasters, warns the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr…

The terrible floods and storms causing great trauma for parts of the country should be a red alert for small business to be prepared for natural disasters, warns the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr…

Media Centre item
Media Releases
ASBFEO Live

Franchising

Basic page

TRANSCRIPT: Small business disaster preparedness

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

Media Centre item
Transcript
ASBFEO Live

Ombudsman helping small business resolve disputes

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the…

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Helping small business resolve disputes, payment times, digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: Helping small business resolve disputes,…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: Helping small business resolve disputes,…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment problems for small business, helping small business resolve disputes

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jeremy Jones.

ABC Radio Capricornia

Subjects: Payment problems for small…

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jeremy Jones.

ABC Radio Capricornia

Subjects: Payment problems for small…

Media Centre item
Transcript
ASBFEO Live

February newsletter - Helping small business resolve disputes

Despite a seemingly never-ending series of challenges over recent years, Australia’s small and family businesses continue to make a massive contribution to our nation and our communities. These are great people in plain sight, and we see them…

Despite a seemingly never-ending series of challenges over recent years, Australia’s small and family businesses continue to make a massive contribution to our nation and our communities. These are great people in plain sight, and we see them…

Newsletters

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Franchising Code of Conduct Review

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Franchising Code of Conduct Review

Leon DelaneyThe Small Business and…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Franchising Code of Conduct Review

Leon DelaneyThe Small Business and…

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes designated-complaints legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Natural disaster preparation and checklists for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: How small business can prepare for a…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: How small business can prepare for a…

Media Centre item
Transcript
ASBFEO Live

March newsletter - Franchising review welcomed

The franchise sector is worth $135 billion and employs more than half a million people. There are some 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors.

The franchise sector is worth $135 billion and employs more than half a million people. There are some 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors.

Newsletters

TRANSCRIPT: Small business insurance crisis

 Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Leon Delaney

The Australian Small…

 Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Leon Delaney

The Australian Small…

Media Centre item
Transcript
ASBFEO Live

ASIC consultation on ABA’s proposed changes to the banking code

Submission

TRANSCRIPT: Merchant transaction fees (least-cost routing)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Merchant transaction fees (least-cost routing)…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Merchant transaction fees (least-cost routing)…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing); regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South East NSW

Subjects: Merchant transaction fees (least-cost…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South East NSW

Subjects: Merchant transaction fees (least-cost…

Media Centre item
Transcript
ASBFEO Live

What happens when builders go bust

Originally published in the Canberra Times.

By Bruce Billson.

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

The combination of…

Originally published in the Canberra Times.

By Bruce Billson.

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

The combination of…

Media Centre item
Op-ed
ASBFEO Live

April newsletter - Help available for small businesses who are struggling

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

Newsletters

Franchising Mediation Feedback Form

Basic page

TRANSCRIPT: Insolvency and small business; help for small businesses needing support

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subjects: Insolvency and small business;…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subjects: Insolvency and small business;…

Media Centre item
Transcript
ASBFEO Live

SPEECH TO COSBOA NATIONAL SMALL BUSINESS SUMMIT

SPEECH

Australian Small Business and Family Enterprise Ombudsman Bruce Billson.

Speech to COSBOA National Small Business Summit

I particularly want to acknowledge Matthew (Addison), Luke (…

SPEECH

Australian Small Business and Family Enterprise Ombudsman Bruce Billson.

Speech to COSBOA National Small Business Summit

I particularly want to acknowledge Matthew (Addison), Luke (…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: COSBOA Summit, energising enterprise

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight.

Money News

Subjects: COSBOA Summit, energising enterprise

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight.

Money News

Subjects: COSBOA Summit, energising enterprise

…

Media Centre item
Transcript
ASBFEO Live

Inquiry on the price setting practices and market power of major supermarkets

Submission

It's time to celebrate Australia's small businesses

Originally published in The Canberra Times.

By Bruce Billson.

It is often said small business is the engine room of the economy. We must ensure small and family business can fire on all cylinders - not have a cylinder taken out.

We…

Originally published in The Canberra Times.

By Bruce Billson.

It is often said small business is the engine room of the economy. We must ensure small and family business can fire on all cylinders - not have a cylinder taken out.

We…

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood industry labelling, procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: Energising enterprise, celebrating small…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: Energising enterprise, celebrating small…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Business Now, Sky News

Subject: Supermarket inquiry, Federal…

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Business Now, Sky News

Subject: Supermarket inquiry, Federal…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Supermarket inquiry, Federal…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Supermarket inquiry, Federal…

Media Centre item
Transcript
ASBFEO Live

Using social media securely

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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