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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Content type

  • Media Centre item (297)
  • Submission (200)
  • Basic page (101)
  • Newsletters (33)
  • Report (5)

Media Section

  • Media Centre (282)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (297)

Success story type

TRANSCRIPT: Small business problems with digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Thomas Oriti.

ABC News Radio

Subject: Small business problems with digital…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Thomas Oriti.

ABC News Radio

Subject: Small business problems with digital…

Media Centre item
Transcript
ASBFEO Live

How we help

Basic page

TRANSCRIPT: Small business problems with digital platforms; being locked out of social media accounts; fake reviews

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

Media Centre item
Transcript
ASBFEO Live

A ridiculous situation has many caught short looking for justice

Originally published in The Canberra Times.

By Bruce Billson.

Every small business deserves the right to be able to rely upon the safeguards, legal protections and business "bumper rails" that support fair conduct and competition in our…

Originally published in The Canberra Times.

By Bruce Billson.

Every small business deserves the right to be able to rely upon the safeguards, legal protections and business "bumper rails" that support fair conduct and competition in our…

Media Centre item
Op-ed
ASBFEO Live

May newsletter - Small business needs cheaper, faster justice

Every business should be assured of the opportunity to compete on merit not just economic muscle and be able to defend their economic interest when the ‘rules of the road’ are infringed upon and their business is harmed.

Every business should be assured of the opportunity to compete on merit not just economic muscle and be able to defend their economic interest when the ‘rules of the road’ are infringed upon and their business is harmed.

Newsletters

TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

Media Centre item
Transcript
ASBFEO Live

New Franchising Sector Powers for Small Business Ombudsman

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Minister for Small Business, Julie Collins,…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Minister for Small Business, Julie Collins,…

Media Centre item
Media Releases
ASBFEO Live

Promoting competition and lowering small business payment costs through default debit card settings and tokenisation

Submission

Reforming the Payment Systems (Regulation) Act 1998 to promote competition in the debit card market and lower small business payment costs

Submission

Designing and promoting the Industry Growth Program to engage small and family businesses

Submission

Targeted and timely reform opportunities to improve Australia’s personal insolvency system

Submission

Submission to application for authorisation

Submission

Ensuring that cyber security law reforms address the needs of small businesses

Submission

TRANSCRIPT: Regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Isla Evans.

ABC Radio South East NSW

 

Subject: Regional bank branch…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Isla Evans.

ABC Radio South East NSW

 

Subject: Regional bank branch…

Media Centre item
Transcript
ASBFEO Live

Big tech laziness is hurting small Australian businesses

Originally published in The Canberra Times.

Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, when there is a problem - such as having your account shut down after being hacked -…

Originally published in The Canberra Times.

Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, when there is a problem - such as having your account shut down after being hacked -…

Media Centre item
Op-ed
ASBFEO Live

Budget Brief 2024-25

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

“Small and family businesses facing…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

“Small and family businesses facing…

Media Centre item
Media Releases
ASBFEO Live

Bruce's 2024-25 Budget Brief

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

Newsletters

TRANSCRIPT: Budget 2024-25

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

Media Centre item
Transcript
ASBFEO Live

Small business Ombudsman's procurement report released

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: 2024-25 federal budget, small business mental health in Bathurst, small business procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

Radio 2BS Bathurst

 

Subjects: 2024-25 federal budget…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

Radio 2BS Bathurst

 

Subjects: 2024-25 federal budget…

Media Centre item
Transcript
ASBFEO Live

Inquiry into Australia’s Tourism and International Education Sectors

Submission

Discretionary Mutual Fund Review (2021)

Report

Small business needs certainty

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

Media Centre item
Media Releases
ASBFEO Live

MEDIA RELEASE: Small business Ombudsman's guide to using social media securely

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide for small businesses using social media as their business platform, with tips to reduce the chances of being hacked.

“Using social media can be a…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide for small businesses using social media as their business platform, with tips to reduce the chances of being hacked.

“Using social media can be a…

Media Centre item
ASBFEO Live

Small business warned - Don't be caught out by 3G switch-off

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small, family and farming businesses to make sure they are not caught out by the 3G switch-off happening in August and September.

“The 3G switch-off will…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small, family and farming businesses to make sure they are not caught out by the 3G switch-off happening in August and September.

“The 3G switch-off will…

Media Centre item
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Gary Adshead.

Radio 6PR Perth

Subject: Ombudsman’s guide for small business - using social media securely

Gary Adshead…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Gary Adshead.

Radio 6PR Perth

Subject: Ombudsman’s guide for small business - using social media securely

Gary Adshead…

Media Centre item
Transcript
ASBFEO Live

3G switch-off - small business warned not to be caught short

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

Media Centre item
Transcript
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Laura Tchilinguirian.

ABC News Radio

Subject: Ombudsman’s guide for small business - using social media securely

Laura…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Laura Tchilinguirian.

ABC News Radio

Subject: Ombudsman’s guide for small business - using social media securely

Laura…

Media Centre item
Transcript
ASBFEO Live

Too many small businesses are hurt by not being in the 'in-crowd'

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

Media Centre item
Op-ed
ASBFEO Live

3G switch-off warning for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Becc Chave.

ABC Radio SA South East

Subject: 3G switch-off warning for small business

Becc Chave

Australia's 3G…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Becc Chave.

ABC Radio SA South East

Subject: 3G switch-off warning for small business

Becc Chave

Australia's 3G…

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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