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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  1. Home

Content type

  • Media Centre item (297)
  • Submission (200)
  • Basic page (101)
  • Newsletters (33)
  • Report (5)

Media Section

  • Media Centre (282)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (297)

Success story type

Suggestions to refine AFCA rules and operational guidelines

Submission

Regulation impact statement policy options to evaluate opportunity cost of country-of-origin labelling

Submission

Climate-related financial disclosure consultation

Submission

Oil Code

Basic page

Least Cost Routing

Report

TRANSCRIPT: Australian Government support for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Media Centre item
Transcript
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

Media Centre item
Op-ed
ASBFEO Live

Franchising Code Review

Submission

November newsletter - $1 Billion benefit to mandate least-cost routing

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Newsletters

MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Optus and small business, banking services

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN APPLAUDS CYBER SUPPORT FOR SMALL BUSINESS

New support announced today by the Australian Government to help small businesses combat cyber attacks is extremely welcome, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

“One of the biggest fears a…

New support announced today by the Australian Government to help small businesses combat cyber attacks is extremely welcome, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

“One of the biggest fears a…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small Business Cyber Security

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

20 November 2023

 

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

20 November 2023

 

…

Media Centre item
Transcript
ASBFEO Live

Horticulture Code

Basic page

This must be the last time Optus cuts off small business

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our…

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our…

Media Centre item
Op-ed
ASBFEO Live

SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Connell.

Sky News

24 November 2023

Tom Connell…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Connell.

Sky News

24 November 2023

Tom Connell…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

24 November 2023

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

24 November 2023

…

Media Centre item
Transcript
ASBFEO Live

DON’T BE DUPED BY SCAM OPERATORS

Small business owners are being urged by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, to be on high alert to the rising number of criminals who may try to impersonate their business or a government agency such as the…

Small business owners are being urged by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, to be on high alert to the rising number of criminals who may try to impersonate their business or a government agency such as the…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kerry Peck.

Radio 2BS Bathurst

27 November 2023

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kerry Peck.

Radio 2BS Bathurst

27 November 2023

…

Media Centre item
Transcript
ASBFEO Live

Uncaring banks drop a deposit on regional clients

Originally published in The Daily Telegraph

By Bruce Billson.

Banking is an essential service with a privileged position in the economy, and our small, family and farming businesses depend on having a close and reliable…

Originally published in The Daily Telegraph

By Bruce Billson.

Banking is an essential service with a privileged position in the economy, and our small, family and farming businesses depend on having a close and reliable…

Media Centre item
Op-ed
ASBFEO Live

December newsletter - Be prepared and trust your spidey senses

It has been a tough year for small and family businesses coping with cost-of-living pressures not just on themselves, but their customers. 

It has been a tough year for small and family businesses coping with cost-of-living pressures not just on themselves, but their customers. 

Newsletters

Intellectual property

Basic page

Getting the most out of your digital marketing service provider

Basic page

Produce Assessors

Basic page

How Digital Marketing Providers can impress small business clients

Basic page

Building resilience is the key for small businesses

Originally published in The Daily Telegraph

By Bruce Billson.

When a bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight fires, lay sandbags, assist with…

Originally published in The Daily Telegraph

By Bruce Billson.

When a bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight fires, lay sandbags, assist with…

Media Centre item
Op-ed
ASBFEO Live

Comments on Fair Work Legislation Amendment (Closing Loopholes) Bill 2023

Submission

Freight and Supply Chain Strategy

Submission

The small business insurance crisis

Originally published in Kochies Business Builder.

Many small and family businesses say their biggest and most pressing cost pressure is not wages, energy or even landlords putting up the rent; it’s insurance, writes Small…

Originally published in Kochies Business Builder.

Many small and family businesses say their biggest and most pressing cost pressure is not wages, energy or even landlords putting up the rent; it’s insurance, writes Small…

Media Centre item
Op-ed
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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