We work with a range of Australian businesses to provide one-to-one assistance for business disputes, including referral to government support and arranging alternative dispute resolution.
Contract disputes
Termination fee waived for small business
Due to financial stress, a small business was forced to release all its staff. They also sought to terminate a long-term commercial relationship with a service provider.
Terminating their contract with the service provider meant they would have to pay a termination fee. The small business felt the termination fee was unfair due to their circumstances, so they contacted the ASBFEO.
We were able to assist in this matter as an impartial third-party and liaised with the service provider. After reviewing the matter, the service provider decided to take the long commercial relationship with the small business into account. They agreed to terminate the contract and waive the termination fee.
Reducing debt
A vocational training business had an equipment lease and services contract dispute with a global technology business regarding devices and a debt. The small business contacted us, and we helped to coordinate and manage correspondence between both parties.
By focussing on interest-based outcomes, the debt was significantly reduced, with the small business able to retain the devices and continue their business operations.
Verbal contract resolved
When a small business owner registered an online inquiry, the online entity responded with a phone call. The small business owner was told she had to agree to buy the product she had enquired about on the spot, to avoid the offer being withdrawn.
The small business owner verbally agreed to the contract, for which she received a quote for several hundred dollars per month. On the same day, after discussing it with her business partner, she attempted to terminate the service via telephone conversation and email.
Despite the same day cancellation, the small business owner was told that when signing up to a contract over the phone, there was no ‘cooling off’ period.
The ASBFEO identified in the terms and conditions of the contract that the purchaser was able terminate the contract by giving the supplier 14 days’ written notice. Given the small business owner cancelled the contract within hours of verbally agreeing to it, the contract was able to be terminated without charge.
The small business owner was thankful for the help saying:
“I’d like to say that I’ve been really impressed by your services and I’m grateful that your company exists to help out the small businesses of Australia.”
Termination fee waived
A small business owner engaged the services of an IT provider.
When she realised the IT provider wasn’t able to effectively fulfil the required services, she attempted to cancel her contract, but was told she would be charged the remainder of the contract fees.
This IT service provider has not previously allowed the cancellation of contracts without a termination fee in such circumstances.
This time, after prolonged negotiation, they released the small business owner from her contract without any additional charges, saving her a total of $8,000.
Resolution reached following mediation
A property developer signed an agreement with a telecommunications company to relocate a telecommunications pit (used as a distribution point for phone cabling), at the developer’s own cost.
The property developer signed the contract to avoid delaying the development. The developer later attempted to contact the telecommunications company to understand why he was required to pay for the shift of the pit when it was not necessary for his development, but in discussions was unable to resolve the issue.
The property developer was then invoiced $33,000 for movement of the pit.
The ASBFEO attempted to help the parties resolve the matter, which resulted in the Ombudsman recommending mediation.
The ASBFEO was informed that mediation was successful and a commercial resolution was reached.
Franchise disputes
Settling a franchise dispute
We helped a franchisee who sought to progress to mediation under the Franchising Code of Conduct. A dispute arose about the costs associated with starting up, shop fit out and store occupancy costs that are paid by the Franchisor for the Franchisee under the leasing agreement with the lessor.
The parties commenced discussions about exiting the agreement to minimise further costs, as difficulties and costs increased in the fit out and leasing. The Franchisor sought payments to cover the Franchise Agreement, as well as costs owed by the Franchisee and sought to charge interest.
A dedicated case manager organised mediation with one of our independent Alternative Dispute Resolution Practitioners. This dispute was resolved at mediation through a settlement agreement between the two parties.
Multi-party dispute
We assisted in a dispute in which a franchisee took over a local post office. Contractors had previously been required to work significant additional hours and when the franchisee took over the franchise, the contractors sought back payments.
The franchisee claimed they had not received enough payment from the franchisor, as the payments did not cover the amounts, they were required to pay the contractors. They claimed that the amounts they received were based on a timetable that failed to account for the actual hours that trucks arrived (including after-hours work).
A dedicated case manager assisted the franchisee and franchisor through an Alternative Dispute Resolution process that was resolved via mediation.
Franchise reinstated
A thriving small business was approached by the state leaders of an internationally recognised dealership with an offer of working exclusively with them.
The small business owner saw this as a great opportunity and accepted the offer, and within a year, it became one of the most successful franchises in the state.
However, given intense competition in the industry, there were a variety of factors that led to the early termination of the franchise, and an unsuccessful mediation was held between the parties.
The ASBFEO arranged a case appraisal and conciliation that resolved the matter and reinstated the franchise.
Subsidised legal support helps franchisee take the next steps
We assisted a franchisee who received a termination notice requiring them to sell their business within 60 days. The franchisee was concerned about arrangements for a potential buyer.
We referred the franchisee to one of our subsidised small business dispute lawyers to clarify the issues and potential options. Following the consultation, we provided information about the dispute resolution process under the Franchising Code of Conduct, and the franchisee lodged a Notice of Dispute with the franchisor.
Franchisees who have accessed the service have provided positive feedback, with feedback including: “We found the process easy and user friendly. It was beneficial to learn the possible solutions we had available to us. I highly recommend that people who find themselves in this unfortunate situation as we did, use this service. We are very appreciative that we could take up this service.”
Another commented, “I appreciate the service that I have availed at a very low cost. This provided me with the opportunity to consult a lawyer without spending heaps of money. This is a very good service for common people like us who sometimes do not have heaps of money to spend out of pocket.”
Low-Cost Legal Support Service in action
In a franchise dispute, an informal conference between the parties led to the franchisor making the franchisee a resolution offer. The franchisee requested additional time to consider the offer and evaluate next steps. To support informed decision-making, the franchisee was given access to low-cost legal assistance. The legal practitioner provided clear guidance, helping the franchisee better understand the process and engage more meaningfully, as both parties continue to explore constructive options for resolution.
Helping franchisors understand their dispute resolution obligations
During Q1, 2026, we received several requests for assistance from franchisees who had been offered termination terms they considered unfavourable, often with limited time to respond. Some raised concerns about the “take it or leave it” nature of the offers, while others reported insufficient time to obtain advice. In one case, a franchisee had paid nearly $100,000 in franchise fees before the franchisor ceased trading.
In each matter, we provided franchisees with information about the mandatory dispute resolution process under the Franchising Code of Conduct. We also wrote to franchisors, outlining their obligations under the Code, and, where relevant, highlighting penalty provisions. On the various matters we have sought to have the expiry of offers paused to allow the dispute resolution process to occur, reminded parties of their obligation to act in good faith, and identified potential systemic issues for further consideration.
In one case, a business initially refused to engage in the Franchising Code’s dispute resolution process. We clarified that its business model met the definition of a franchise under the Code and noted that a refusal to engage could be publicly disclosed. Following this engagement, the business agreed to participate in mediation with the small business who raised the dispute.
Informed assessment of franchise opportunities
In Q1, 2026, a small business owner who recently exited a franchise following an extended dispute shared the significant financial and personal losses he and his family suffered after purchasing a franchised recreation business.
While the owner obtained independent legal and accounting advice, they reflected that speaking with former franchisees and previous owners, rather than relying solely on information provided during the recruitment and purchase process, would have provided valuable additional insight at no cost.
The business was acquired based on trading figures with projected annual revenue of more than $600,000. In practice, the ongoing annual revenue was closer to $450,000. The franchisee later formed the view that the uplift in sales prior to purchase may have resulted from discount promotions and changes in how online sales were recorded, rather than sustainable customer demand.
They encouraged prospective franchisees to undertake comprehensive due diligence and independently contact current or former franchisees to understand important historical and contextual information to better inform their investment decision.
These reflections align closely with our franchise guidance, which recognises that commercial success is not guaranteed and informed decision-making is critical. We will continue to promote support and guidance available across the franchise lifecycle. Guidance materials are available on our website.
Franchisee seeks guidance on franchise expiry and exit arrangements
A franchisee contacted us seeking assistance to better understand their rights and obligations as their franchise agreement approached expiry and the franchisor chose to not offer a renewal.
The franchisee disputed the reasons provided for the non-renewal and was concerned about the conditions that would apply on exiting the franchise network. They sought information about the dispute resolution processes available under the Franchising Code of Conduct and the options available to address their concerns.
We provided information about the operation of the Code, including the dispute resolution framework and the resources available to assist both franchisees and franchisors. We also referred the parties to an ADR provider to support discussions and explore opportunities for resolution.
This matter highlights the importance of seeking information and assistance early when considering franchise renewal, expiry, or exit arrangements, particularly where there is uncertainty about rights, obligations, or the dispute resolution options available.
Lease disputes
Successful negotiation with leasing agent
The ASBFEO received a request for help from a small business owner running a food outlet in a shopping centre.
He had been significantly affected by the landlord’s decision to position a national franchise selling similar products immediately next to his business.
As a result, his sales fell significantly and he found his shop was no longer viable.
In addition, he had extra cleaning charges under his lease that he believed to be unfair.
Following our intervention, the leasing agent contacted the small business owner and negotiated a lower rent and waived the additional cleaning charge.
Shopping centre agrees to pay fit-out cost
A small business signed a commercial lease and fit-out deed with a shopping centre.
When the small business owner submitted an invoice for the $70,000 fit out cost to the shopping centre, the centre advised it would no longer pay that amount, instead offering $40,000.
The ASBFEO contacted centre management at the shopping centre and it agreed to pay the $70,000, which enabled the small business owner to pay the sub-contractors she engaged to complete the fit-out.
Payment disputes
Self-help tools and support
A small business working remotely for a start-up was not paid for its services. Despite the non-payment, the small business continued working, hoping payment would eventually arrive. However, when the outstanding amount exceeded $5,000, the small business stopped providing services for the start-up.
When the small business pursued payment, the start-up reassured them that funds would be provided once their clients paid; but they did not pay. The small business then reached out to ASBFEO, where the case manager walked the small business through the ASBFEO 5 steps to resolving disputes.
At step 3 of the 5 steps to resolve a dispute, the ASBFEO case manager worked with the small business to send a letter of demand. The case manager also explained the process and possible timeframes.
The small business sent a letter of demand and was empowered to negotiate directly with the start-up, resulting in an agreement that included a payment plan with specific dates. About a month later, the small business contacted the case manager with concerns over late payments in relation to the agreed payment plan.
The case manager explored possible options with the small business, giving them time to consider the best course of action for their business.
The small business relentlessly followed up payment via email and text messages and eventually the start-up paid off the full amount. The small business informed ASBFEO that the issue had been resolved and thanked the team for their support.
Clear communication is the key
A small business achieved their first sale through an online selling platform. The buyer pressured the business to send the item before they received payment, claiming it had been paid. Adding to this was ambiguous correspondence from the platform about not having sent the item and so they felt forced to send the item.
The business did not receive payment and attempted to resolve the payment dispute with the platform, who responded that sending an item before receiving payment was against its policy and were ineligible for buyer protection.
We wrote to the online platform, explaining how the small business believed it was acting in accordance with the platform’s previous correspondence. The platform agreed and paid the small business the value of the item. They also determined that the buyer was fraudulent.
Unapproved additional charges
A small business contacted our office that was in dispute with another company that had applied additional charges to its service.
The small business advised the company that it had contacted our office for assistance, which was enough for the company to completely waive the charge and refund the money.
The small business was grateful for our support stating ‘this is a huge win for a small family business’.
Outstanding invoice waived
A small business owner lodged a dispute with a company about a three month social media campaign contract.
At the end of the contract period, the contract auto-renewed, leaving him with an outstanding invoice for $786 for a fourth month he did not agree to.
The small business owner found it very difficult to contact the company directly to resolve the issue as all communication was through offshore call centres, and none of the emails had contact names or phone numbers attached.
Each time the small business owner contacted the company, he would have to explain his issue over again as previous conversations were not recorded.
After disputing the invoice for eight months and continually receiving invoice and debt collection notices, the small business owner turned to the ASBFEO for help.
The ASBFEO contacted the company and they agreed to waive the outstanding invoice.
The small business owner said: “A sincere thank you to the Small Business Ombudsman for the time and effort taken to help our business.”
Contractor receives outstanding payments
A contractor working through a recruitment agency was owed $29,000 in outstanding invoices from a government department.
The contractor contacted the ASBFEO who was able to help the parties resolve the issue with the contractor receiving the full amount owing to him.
Government decision overturned
A small business reached out to the ASBFEO after a decision by a government department affected how this business could engage contractors.
The ASBFEO contacted the government department which agreed to overturn the decision.
The director of the business says “Now we can continue to contract to these contractors, which is a big relief to them and us - especially during this time of year before Christmas and all the big end of year household bills. We’re very thankful for your input ASBFEO!”
Letter of demand results in return of deposit
A small business owner paid a $20,000 deposit for a ute. After a series of unfortunate events, the small business owner requested the deposit back from the dealership, but they said they had used the money.
The ASBFEO helped the small business owner write a letter of demand, which resulted in him receiving his deposit back.
Writing a letter of demand is a critical step in the dispute process and can produce results quickly and efficiently.
Small business seeks payment for services already delivered
A small business providing disability services contacted us after encountering difficulties in obtaining payment for services it had already delivered. The business explained that multiple parties were involved in the funding and payment process, creating uncertainty about who was responsible for payment and what documentation was required to support a claim.
The small business was concerned that ongoing payment delays were affecting its cash flow and its capacity to continue delivering services.
We assisted the small business by providing information about the dispute resolution pathways available and options for engaging with the relevant parties to resolve the matter. We also helped the small business better understand the payment processes and documentation requirements associated with the funding arrangements, enabling it to take informed steps towards resolving the dispute.
Digital disputes
Community standards algorithm changes on digital platforms
We recently helped a makeup artist with over 8,000 followers to have her accounts restored. The small business owner would use the digital platform to showcase her portfolio and for her clients to make bookings. The suspension resulted in significant financial impact and emotional distress. ASBFEO were able to contact the digital platform and the accounts were reinstated in under two weeks. The small business wrote thanking us for our assistance, stating ‘I am so grateful and thank you so much for dealing with my dispute’.
Wiping out fake reviews
We assisted a small business who was impacted by a fake negative review that was published to their digital application.
The small business owner had made multiple attempts to resolve the matter with the alleged customer and the digital platform, with no outcome.
One of the ASBFEO’s dedicated Case Managers managed the complaint and within two weeks of making contact with the digital platform, the fake review was removed. The small business owner expressed tears of joy when the review was removed and thanked us for our help.
Full refund returned
A small business had arranged for online advertising with a digital provider. They claimed to have incurred a larger amount of advertising costs than necessary, stemming from navigation issues due to the way the digital provider had set up their advertising.
The small business had been offered a 25% refund. After we requested the provider review the case again, the small business was offered a full refund.
Withheld funds released
A seller on a digital platform advised us about a platform withholding $3,533.29 of their sales due to their refusal to supply identity documents.
The seller requested our assistance in engaging with the platform. Once we raised the complainants concerns and clarified both parties issues, the digital platform released the withheld money and paid the seller an additional $466.
Account security issue resolved and funds released
A small restaurant business contacted us after falling victim to a scam that placed more than $46,000 in earnings at risk.
The business experienced technical issues with its account on a food delivery platform and subsequently received a phone call from a person claiming to be a platform representative. Believing the call to be legitimate, the owner followed the caller’s instructions and provided verification codes sent to their phone.
Soon after, the owner became aware of unauthorised attempts to change security details linked to their email and platform account. The platform acted quickly to restrict payouts, preventing the scammer from accessing the funds. With assistance from a family member, the owner secured the account by resetting passwords and strengthening security settings.
Despite confirmation that the account had been re-secured, the business was unable to obtain a response from the platform regarding the release of withheld funds. With cash flow under pressure, the business contacted us for assistance.
We worked with the business and contacted the platform to confirm the account’s security status and outstanding payments. From our involvement, the platform released the withheld funds, allowing the restaurant to regain access to its earnings.
Small business resolves account access issue with digital platform
A small business contacted us regarding a dispute with an online services platform that was critical to its ability to connect with customers and generate revenue.
The business reported difficulties communicating with the platform provider and was concerned that its concerns were not being adequately considered through the provider’s standard support channels. The loss of access to the platform was having a significant impact on the business’ day-to-day operations and commercial activities.
We assisted the business by facilitating engagement between the parties and providing information about the options available to resolve the dispute.
Following our involvement, the parties were able to engage constructively, and the business subsequently reported that the issue had been addressed.
“Your involvement directly ensured that my case was finally taken seriously and handled with the priority it deserved. Thank you for being a reliable backbone for small businesses and independent workers. Your patience and role in the ecosystem are highly appreciated.”
This matter demonstrates the importance of accessible dispute resolution pathways for small businesses, particularly where access to critical digital platforms is disrupted and direct engagement with the provider has proven challenging.
Product/service quality disputes
From no communication to resolution through ADR
We received a dispute between two businesses where one of them spent over $15,000 on website services which was due to be finalised in 6 months. After 10 months, they didn’t have a functioning website and asked for a full refund. After initially replying to correspondence, the responding party ceased all communication.
After corresponding with the parties, the dispute remained unresolved. ASBFEO wrote to the parties recommending ADR to help understand the matters in dispute and attempt to resolve the matter. At this point the responding party ceased communicating with ASBFEO and the Ombudsman issued a Notice to Mediate. The responding party again ignored ASBFEO’s correspondence, resulting in the Ombudsman writing to advise that he intended to publish the fact that the responding party was not willing to participate is dispute resolution under section 74 of the Australian Small Business and Family Enterprise Ombudsman Act 2015. After receiving the notice, the responding party re-engaged and the parties attended mediation and achieved a resolution.
Refund for damaged goods
The ASBFEO was contacted by a business about damaged concrete candle pots received from another business.
When the business received the $700 order, some of the pots were damaged, but she was unable to get a replacement or refund for the damaged goods.
When the ASBFEO contacted the seller, they immediately provided a refund for the damaged pots.
The small business owner said: “I want to thank you for helping me out so quickly, I was amazed at how quickly things worked out - this has been going on for a long time. Thank you for being so helpful and for enabling me to get what was rightfully mine.”
Refund received from material supplier
A small business purchased material for leotards for a gym team. The outfits all became worn out after the first couple of wears.
The small business owner wasn’t able to reach a resolution with the material supplier.
The ASBFEO contacted the supplier and they offered a refund of $2,211 once the outfits were returned.
Tax Concierge Service disputes
Tax Concierge Service guides path
We received a request for assistance from the trusted advisor of a client with an intellectual disability. The request related to an Australian Taxation Office (ATO) determination that the client had submitted a fraudulent GST claim for a (non-existent) business that was established in their name.
The case had the hallmarks of a Protego-style dispute, with a bank account set up to receive the GST refund. After checking with the bank, the client discovered that the account was not set up in their name.
The ATO maintained its decision that the client was liable for repayment of the claim as they had shared log-in details with a trusted family member that had been assisting with their tax returns. Therefore, the onus was on the client and the trusted advisor to prove that third-party fraud occurred and there was no way the client could prove their account was fraudulently accessed by an unknown third party.
A dedicated Case Manager provided assistance through our Tax Concierge Service. This allowed the client to access subsidised legal advice and make an informed decision as to whether to pursue the matter to the Administrative Appeals Tribunal.
Low-cost legal advice service disputes
Low-cost legal support in franchising
In a franchise dispute, an informal conference between the parties led to the franchisor making the franchisee a resolution offer. The franchisee requested additional time to consider the offer and evaluate next steps. To support informed decision-making, the franchisee was given access to low-cost legal assistance. The legal practitioner provided clear guidance, helping the franchisee better understand the process and engage more meaningfully, as both parties continue to explore constructive options for resolution.
Low-cost legal support for contract matter
A contractor entered into an agreement with a business but was not able to start work due to personal circumstances. The business sought a significant termination fee. After our office made initial contact, the business offered a reduced fee.
The contractor was referred to a low-cost legal support service and the matter moved to alternative dispute resolution. We issued a Notice to Conciliate, encouraging both parties to consider the potential application of the law regarding unfair contract terms. Following this, the business proposed a substantially lower settlement amount, which the contractor accepted and this was formalised through a deed of release.
The contractor later contacted ASBFEO to close the case and expressed appreciation for the support received.
Low-cost Legal Support Service
A small business has been in been in a long-running dispute with another business about fees paid for services. The parties exchanged several offers but were unable to reach agreement, although both were open to further negotiation.
The small business sought assistance through our Low-Cost Legal Support Service to better understand its position.
The legal practitioner provided the small business with preliminary guidance to help it understand the strengths and weaknesses of its position in the dispute. This included clarifying the nature of the parties’ communications, the status of negotiations, and the practical considerations involved in progressing the matter.
The legal practitioner recommended ADR as the most suitable pathway to help the parties work toward a settlement if they are unable to resolve the matter directly.
Other disputes
Electricity billing dispute resolved
A small business contacted us after receiving an unexpectedly high electricity bill, which they believed was based on incorrect meter readings from a neighbouring shop over 14 months. Despite disputing the charge and sending a letter of demand, the provider insisted the amount was owed.
ASBFEO wrote to the provider and supported the small business to continue negotiations with all the parties. This led to renewed discussions and a resolution: the amount owed by the small business was significantly reduced, and an agreement was reached for payment in instalments.
The business expressed gratitude for ASBFEO’s support in helping reach a fair outcome.
Resolving software-related GST reporting issue
A small consultancy business encountered a GST reporting error following a software update by a large national provider. The issue, identified by the business’s accountant, affected the accuracy of GST records and placed pressure on the business to meet tax obligations.
Despite multiple attempts, the business owner was unable to obtain meaningful support from the software provider. So, they contacted ASBFEO.
We explained our five-step dispute assistance process, provided a letter of concern template, and offered ongoing support. With this guidance, the business re-engaged constructively with the provider, leading to a resolution. The business was able to correct its GST reporting and claim eligible tax benefits.
The owner expressed strong appreciation for our support, noting the value of having a clear process and accessible assistance.
Website updated to avoid confusion
The ASBFEO received a request for help from a small business owner whose business is based inside a hospital.
The small business owner advised the ASBFEO that he believed another business of the same nature was misleading customers, as wording on their website suggested their business was located at the hospital. As a result, the small business owner felt that consumers often mistook the other business for his business.
The small business owner attempted to resolve this matter directly with the other business, but was unable to get in contact with them.
The ASBFEO contacted the other business, who made immediate changes to their website to make it clearer that their business is not physically located in the hospital.
Resolution reached with printing company
A small business owner contacted the ASBFEO about a range of issues with a printing company. Following our involvement, the printing company agreed to work through the issues directly with the small business owner.
The printing company contacted the ASBFEO recently as they were unable to negotiate a settlement with the small business and were seeking advice on next steps.
The ASBFEO encouraged both parties to try again to work it out instead of resorting to mediation.
After multiple phone calls with the parties, they agreed to share the remaining value of the dispute ($2,000 each), rather than attending mediation.
The parties also agreed on a way forward to keep their relationship amicable. The printing company will appoint a case manager to ensure lines of communication are always clear with the small business owner.
The small business owner was grateful for the help: “We would like to say thank you. Without your intervention we wouldn’t have been able to end the dispute in this win-win situation.”
From no communication to a resolution through ADR
We received a dispute between two businesses where one of them spent over $15,000 on website services which was due to be finalised in 6 months. After 10 months, they didn’t have a functioning website and asked for a full refund. After initially replying to correspondence, the responding party ceased all communication. After corresponding with the parties, the dispute remained unresolved. ASBFEO wrote to the parties recommending ADR to help understand the matters in dispute and attempt to resolve the matter. At this point the responding party ceased communicating with ASBFEO and the Ombudsman issued a Notice to Mediate. The responding party again ignored ASBFEO’s correspondence, resulting in the Ombudsman writing to advise that he intended to publish the fact that the responding party was not willing to participate is dispute resolution under section 74 of the Australian Small Business and Family Enterprise Ombudsman Act 2015. After receiving the notice, the responding party re-engaged and the parties attended mediation and achieved a resolution.
Agreement reached over business name
A small business franchisor trademarked his business name. He then found that another business had opened in the same industry and was operating under the same name.
The other business had registered the business name with the Australian Securities and Investment Commission (ASIC) and did not understand why they could not use the name.
Before contacting us, both parties had sought legal advice, but had not reached a resolution.
We approached the business owner and explained that registering a business name with ASIC did not give a business ownership of a name.
We explained that trademarking a name or logo was the only way to get intellectual property rights over that name.
A resolution was reached when the business owner agreed to change his business name to one that was acceptable to both parties.
Driver unable to access payments
An Uber driver was having ongoing troubles with transferring payments from Uber to his own bank account. These issues continued over time and meant that he was unable to access his payments.
The Uber driver was suffering financially, so called us for assistance. We worked with Uber to rectify the issue, ensuring payments could be transferred. The Uber driver was relieved to receive all outstanding payments
Notice of Refusal to Participate in Alternative Dispute Resolution
Under the Australian Small Business and Family Enterprise Ombudsman Act 2015, The Ombudsman may publicise, in any way that the Ombudsman thinks appropriate, a businesses refusal to mediate.
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BNG LOGISTICS AUSTRALIA PTY LTD
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DPG RESOURCES PTY LTD