ASBFEO’s Tax Concierge Service and CDDA scheme
We provide a Tax Concierge Service to help small business navigate the Administrative Appeals Tribunal (AAT) process. If you think you have suffered financial loss due to the action of the ATO, we can also help you to navigate the Compensation for Detriment caused by Defective Administration (CDDA) scheme.
Phone: 1300 650 460
Australian Banking Association (ABA)
The Australian Banking Association offers practical advice for individuals experiencing financial hardship. Their website also has hardship team contact details for most banks in Australia.
Australian Financial Complaints Authority (AFCA)
AFCA provides small businesses with fair, free and independent dispute resolution for financial complaints. These include complaints about loans, insurance, banking deposits, investments and financial advice, and superannuation.
Phone: 1800 931 678 (free call)
Australian Securities Investment Commission (ASIC)
ASIC is Australia’s integrated corporate, markets, financial services and consumer credit regulator. They have several resources to help small and family businesses with various financial matters.
Phone: 1300 300 630
Australian Taxation Office (ATO) Small Business Advice
The ATO has several resources to help small business and family enterprise owners resolve tax queries. They can also provide advice about tax legislation, tax law issues and transactions.
The ATO also provide support during crisis events and difficult times. If you experience financial hardship and are struggling to meet tax obligations, contact the ATO as soon as possible.
Phone: 12 28 66 (Business enquiries line)
1800 806 218 (Emergency support line)
Business.gov.au is a whole of government website for the Australian business community, providing information about grants, services and support.
Community Legal Centres Australia
Community Legal Centres Australia are an independent, non-profit organisation providing high quality, free and accessible legal advice and other services to people experiencing financial hardship.
Phone: (02) 9264 9595
National Tax Clinic Program
The National Tax Clinic Program is a government funded initiative to help people with their tax affairs who may not be able to afford professional advice and representation. This program is available to eligible individuals, small businesses, not-for-profit organisations and charities.
NewAccess for Small Business Owners (NASBO)
NASBO is a free mental health service developed by Beyond Blue and offers one-on-one telehealth sessions tailored for small business owners.
Phone: 1300 945 301
Services Australia deliver services and payments on behalf of the government. In the event of extreme circumstances resulting in severe hardship, individuals can access a one-off non-taxable crisis payment.
Small Business Debt Helpline
The Small Business Debt Helpline is a free service for small business and family enterprise owners experiencing financial hardship. Operated by Financial Counselling Australia, the Helpline has a team of qualified financial counsellors who answer calls directly or via a web chat function.
Phone: 1800 413 828
Small Business Mentoring Service
The Small Business Mentoring Service is a low-cost program to help medium, small and micro business operators define and achieve their goals to help the business succeed.
Phone: 1300 816 817