Australian Small Business and Family Enterprise Ombudsman

We support Australian small business and family enterprises and advocate on their behalf.

Dispute Support

Have you been involved in a business dispute?

We’re seeking your feedback through an online survey to gain a better understanding of your experience with a business-related dispute and how you handled the situation.

The survey can be accessed at https://www.orima.com.au/smallbusiness/disputes

Find out more

Assistance and Dispute Resolution

Find help to resolve your dispute

Lodge a dispute

Completed Inquiries

Small Business Loans Inquiry (2017)

Payment Times and Practices Inquiry (2017)

Impact of the Road Safety Remuneration Tribunal Payments Order (2016)

Latest News

Ombudsman welcomes spotlight on small business energy pressures

20 June 2018

The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell welcomed the spotlight on the complexity of doing business with energy retailers for Australian small businesses.

Ombudsman outlines support of superannuation amnesty for small businesses

13 June 2018

The Australian Small Business and Family Enterprise Ombudsman has appeared before the Senate Standing Committees on Economics hearing on the Treasury Laws Amendment (2018 Superannuation Measures No. 1) Bill 2018.

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Case studies

Dairy-free ice cream business scoops up award

When Alex Houseman found himself constantly disappointed by the lacklustre dairy-free ice cream options available, he decided to team up with a seasoned ice cream maker and make his own.

Good wine and 29,000 vines

It doesn’t get much better than sitting amongst the vines drinking good wine and eating delicious wood-fired pizzas. You can do just that at Four Winds Vineyard – a 33 acre winery with a cellar door on site – located to the north of Canberra, just east of Murrumbateman, NSW.

Taking water bottles to the Oscars

It was a conversation at 5am one morning that changed everything. The day before, Jesse Leeworthy had pitched an idea to lifelong friend Jonathan Byrt over Skype for a new type of reusable water bottle that he believed could lure consumers away from single-use bottles.