The Franchising Code of Conduct (the Code) is a mandatory code for all franchisee and franchisor businesses. The Code describes expected behaviours and includes a process for managing disputes. The steps for dispute resolution under the Code are outlined below.
The ASBFEO’s Assistance Team can guide you through dispute resolution process under the Code or help you find an ADR practitioner. The best way to contact the ASBFEO’s Assistance Team is completing an online form. If the matter is urgent, you can phone us on 1300 650 460