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  • About us
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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Contribution to Australian Employment

… transfer the data directly to your device. The value that small business contributes to employment numbers in Australia is … measured by comparing the number of employees working in small business with employees in other business sizes and …

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MSME Day

… MSME Day World Micro, Small and Medium-sized Enterprises Day (MSME Day) , held … prosperity. MSME Day 2025 Our theme for 2025 is  ‘helping small biz thrive’ .  It highlights the important … through the resilience and drive of small and family business people.  It reinforces the need for practical policy …

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Small Business Natural Disaster Preparedness and Resilience Inquiry form

… Small Business Natural Disaster Preparedness and Resilience Inquiry form The impacts of natural disasters on small businesses can be devastating. These impacts can … Recovering from this can take a heavy toll on small business owners, their employees, and the broader community.  …

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Contribution to Australian Gross Domestic Product

… transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its … are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added nearly …

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‘Small Business, Big Dreams’ Fact Sheet

… ‘Small Business, Big Dreams’ Fact Sheet Easy access to free government resources to support your small business journey To help small and family businesses find the …

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MSME small business facts

… MSME small business facts … MSME small business facts …

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Cyber security

… security is more important than ever. Vast numbers of small and family businesses are being compromised and, in … . The check list below describes some simple steps to help small businesses and family enterprises avoid or reduce the … protect you from cyber security incidents, such as: Small Business Cyber Security Guide - to help small businesses …

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Handling debts

… Dealing with outstanding debts can be overwhelming for small businesses. It makes it hard to predict your cashflow … when dealing with debt, it’s not just the health of your business you’re dealing with. Debt can have a heavy toll on small business owners and it is important to look after …

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The Tax Concierge Service

… The Tax Concierge Service The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a … of the procedures for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance …

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Payment Times Reporting Scheme

… Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small businesses and encourages large businesses to improve … (known as reporting entities), to report on their small business payment terms and times. Reporting entities must …

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Other Territories

… (Keeling) Islands, Jervis Bay and Norfolk Island. Table 1: Small businesses in Other Territories, 30 June 2023 Download … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

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Intellectual property

… probably already considered insurance to protect your small business from accidents or damage. Did you know you can also … property (IP)?  IP can be incredibly valuable for your small business so it’s important to understand what it is and …

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Using social media securely

… be a valuable way to grow and increase awareness of your business with existing and potential new customers. However, … social media accounts being hacked. We have helped many small and family businesses across various digital platforms … Centre (cyber.gov.au) have guides and resources to help small businesses stay secure online.­ Download or view our …

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Updates from ASIC, Business Tasmania, Queensland Government and more

… Updates from ASIC, Business Tasmania, Queensland Government and more ASIC … Sydney on 3 November 2022. One quarter of Australians under major financial stress: report A growing number of … sights. Cash flow uncertainty among top stress factors for small business owners Managing cash flow remains one of the …

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Getting the most out of your digital marketing service provider

… can help with your online presence, support your business growth, and increase profits by reaching new … that even though providers can help grow your business, small businesses often have issues with the services … in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers …

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Five steps to resolve your dispute

… on cash flow, time and resources, productivity, future business, and personal relationships. Step 2: Talk to the … you are having trouble with, or write to the head of the business or organisation. Branding – If you have a business logo or brand, add this at the top of your letter. …

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Contracts with REBL Corp, Digital REBL or Media REBL

… with REBL Corp, Digital REBL or Media REBL The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has become aware that businesses trading under the REBL Corp banner have ceased operating based on …

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Speaking engagements and events policy

… Speaking engagements and events policy The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) receives … to raise awareness and share knowledge of issues facing small businesses and family enterprises. We endeavour to …

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Events

… Events ASBFEO attend small and family business-related events such as exhibitions and conferences … These events allow our office to meet and mingle with our small and family business community, stakeholders, and …

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How we help

… help The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … or Commonwealth Government agencies. If you are a Small Business operator in dispute with another business or … We maintain an ADR practitioner list who conduct ADR under our legislation. Hiring a third party may involve a …

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Franchising

… for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code … Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the … to early termination of a franchising agreement also fall under the Code’s dispute resolution process. Disputes about …

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Social media

… Social media The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) uses social media to share information, engage with small businesses, family enterprises, our peers and networks, …

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Contracts with Viewble Media and The Shoppers Network

… with Viewble Media and The Shoppers Network The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been approached by over 1,100 small businesses regarding contracts with Viewble Media Pty …

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Changes to Australian workplace laws

… wage theft factsheet. Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means … better pay factsheet and well as a supplementary  small business closing loopholes factsheet . Family and Domestic …

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Welcome

… Welcome For small & family businesses needing help Dispute support Mental … preparation and recovery For organisations that help small & family business Research Reviews Inquiries Pause Play … Welcome …

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The Digital Millennium Copyright Act (US)

… Millennium Copyright Act (US) If you are an Australian business that sells online, you probably use a US-based … (DMCA) from the United States can seriously affect your business.  How the DMCA may affect your business The DMCA is … issuing a formal counter-notice, you are placing yourself under the jurisdiction of the US legal system. This means you …

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Contact Us

… inquiries. Make a general enquiry . To book a spot in our Small Business Hub , email  hub@asbfeo.gov.au . Dispute enquiry … 3 9662 2529  (international call charges apply). Use our  Small Business Tax Concierge Service  form for tax related …

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Privacy

… information is handled by the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Active … to restrictions on such access or alteration of records under applicable provisions of any law of the Commonwealth). …

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Alternative Dispute Resolution

… Alternative Dispute Resolution As a small business owner, navigating disputes with other businesses can … is Alternative Dispute Resolution | pdf 181.54 KB … As a small business owner, navigating disputes with other …

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Dairy Code

… and procedures for dairy suppliers and processors. Under the Code, all milk supply agreements must contain … handling officer. Dairy Code Dispute Resolution Process Under the Code, if a party to a milk supply agreement has a … termination. Notifying the other party about the dispute Under the Code, when a dispute is to be managed under an …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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