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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • Newsletters (18)
  • Report (5)

How Digital Marketing Providers can impress small business clients

… How Digital Marketing Providers can impress small business clients Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can … Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can …

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Small Business Hub

… Small Business Hub The Small Business Hub is a free space for visiting interstate  small … The Small Business Hub is a free space that provides small businesses, family enterprises and industry … Small Business Hub …

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Mental health

… Mental health When you own a small and family business, your business is not the only thing you need to … to help manage the stressors involved in owning a small business. More Mental Health Resources for Small … When you own a small business, it is vital to look after your mental …

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MSME Day

… MSME Day World Micro, Small and Medium-sized Enterprises Day (MSME Day) , held … prosperity. MSME Day 2025 Our theme for 2025 is  ‘helping small biz thrive’ .  It highlights the important … through the resilience and drive of small and family business people.  It reinforces the need for practical policy …

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Contribution to Australian Gross Domestic Product

… transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its … are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added over … The value that small business adds to Australia’s economy can be calculated …

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The Tax Concierge Service

… The Tax Concierge Service The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a … of the procedures for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) …

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Disputes with an overseas business

… Disputes with an overseas business In this global economy, Australian small businesses often engage or partner with overseas … or receive services such as contracting IT services. Business disputes may be about faulty products or services … Business disputes may be about faulty products or services …

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Small Business Natural Disaster Preparedness and Resilience Inquiry form

… Small Business Natural Disaster Preparedness and Resilience Inquiry form The impacts of natural disasters on small businesses can be devastating. These impacts can … Recovering from this can take a heavy toll on small business owners, their employees, and the broader community.  …

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Different types of franchises

… Different types of franchises Most franchise business models fall into one of four types of systems, with … having different structural features, commercial terms and business expectations.  Establishment/operating costs and fee … While most franchisors and nearly all franchisees are small businesses, a growing number of large corporations are …

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MSME small business facts

… MSME small business facts … MSME small business facts …

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Handling debts

… Dealing with outstanding debts can be overwhelming for small businesses. It makes it hard to predict your cashflow … when dealing with debt, it’s not just the health of your business you’re dealing with. Debt can have a heavy toll on small business owners and it is important to look after …

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Resources for starting a franchise

… Australia is the best place to start, grow or transform a business Our goal is to ensure every business has access to … Franchising and tax Essentials to strengthen your small business While you’re considering franchise … other available resources at your state level. The Small Business Commissioners Offices are a good starting …

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‘Small Business, Big Dreams’ Fact Sheet

… ‘Small Business, Big Dreams’ Fact Sheet Easy access to free government resources to support your small business journey To help small and family businesses find the … To help small and family businesses find the resources they need, we … our Australian Government partners to produce the 'Small Business, Big Dreams' fact sheet. …

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Using social media securely

… be a valuable way to grow and increase awareness of your business with existing and potential new customers. However, … social media accounts being hacked. We have helped many small and family businesses across various digital platforms … have been hacked or involved in a scam, visit IDCARE for small business website to lodge your issue with them. This is …

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Before you sign – do your research on the franchise

… intellectual property of someone else for a time, but the business opportunities, risks and responsibilities are yours to assess and manage as the business owner.  Acquiring a franchise is not like purchasing … franchise you are considering is right for you. attending small business and franchising expos run by industry experts …

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Payment Times Reporting Scheme

… Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small businesses and encourages large businesses to improve … (known as reporting entities), to report on their small business payment terms and times. Reporting entities must …

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Exiting a franchise

… is a contractual relationship between independent business owners. It is a business arrangement where one party (the franchisor) grants … party (the franchisee) permission and right to operate a business using its established brand, systems, and processes. … is a contractual relationship between independent business owners. It is a business arrangement where one party …

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Five steps to resolve your dispute

… on cash flow, time and resources, productivity, future business, and personal relationships. Step 2: Talk to the … Go to court Tips for navigating courts and tribunals as a small business Navigating courts and tribunals can be … user-friendly systems to support self-representation for small claims. The tips below can help if you are considering …

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Intellectual property

… probably already considered insurance to protect your small business from accidents or damage. Did you know you can also … property (IP)?  IP can be incredibly valuable for your small business so it’s important to understand what it is and … IP can be incredibly valuable for your small business so it’s important to understand what it is and …

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Small Business Matters

… Small Business Matters We depend heavily on the small and family- run businesses in our lives – whether it is … day. Check out some of the key statistics from our Small Business Matters report below.  The full Small Business … Small Business Matters …

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Other Territories

… (Keeling) Islands, Jervis Bay and Norfolk Island. Table 1: Small businesses in Other Territories, 30 June 2023 Download … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

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Read the franchise agreement

… the franchisor or franchisee, significant changes to the business and dealing with disputes.  This is a business transaction so you can sign agreements with as … from bad conduct – it doesn’t protect you from bad business decisions. Invest in professional help. A lawyer who …

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Updates from ASIC, Business Tasmania, Queensland Government and more

… Updates from ASIC, Business Tasmania, Queensland Government and more ASIC … Sydney on 3 November 2022. One quarter of Australians under major financial stress: report A growing number of … sights. Cash flow uncertainty among top stress factors for small business owners Managing cash flow remains one of the …

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Getting the most out of your digital marketing service provider

… can help with your online presence, support your business growth, and increase profits by reaching new … that even though providers can help grow your business, small businesses often have issues with the services … in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers …

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Franchising Code of Conduct and Alternative Dispute Resolution

… for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code … a dispute pathway through a state-based service such as a Small Business Commissioner’s office.  We can guide to the … for managing disputes. The steps for dispute resolution under the Code are outlined below. …

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Speaking engagements and events policy

… Speaking engagements and events policy The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) receives … to raise awareness and share knowledge of issues facing small businesses and family enterprises. We endeavour to … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) …

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Contracts with REBL Corp, Digital REBL or Media REBL

… with REBL Corp, Digital REBL or Media REBL The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has become aware that businesses trading under the REBL Corp banner have ceased operating based on …

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Social media

… Social media The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) uses social media to share information, engage with small businesses, family enterprises, our peers and networks, …

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Contracts with Viewble Media and The Shoppers Network

… with Viewble Media and The Shoppers Network The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been approached by over 1,100 small businesses regarding contracts with Viewble Media Pty …

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Default credit listings

… file. This default listing can seriously affect your business’s financial reputation. However, you can take … the following resources: Visit our Mental health checklist Small Business Debt Helpline – small business financial … in financial trouble | business.gov.au Getting your debt under control Getting urgent help with money if you are in a …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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