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  • About us
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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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‘Small Business, Big Dreams’ Fact Sheet

… ‘Small Business, Big Dreams’ Fact Sheet Easy access to free government resources to support your small business journey To help small and family businesses find the … To help small and family businesses find the resources they need, we … our Australian Government partners to produce the 'Small Business, Big Dreams' fact sheet. …

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Healthy business relationships and dispute resolution

… Healthy business relationships and dispute resolution Running a … to resources, services and programs like NewAccess for Small Business Owners, offering free one-on-one coaching … : ASBFEO mental health information and NewAccess for Small Business Owners Financial wellbeing : ASBFEO Financial …

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Using social media securely

… be a valuable way to grow and increase awareness of your business with existing and potential new customers. However, … social media accounts being hacked. We have helped many small and family businesses across various digital platforms … have been hacked or involved in a scam, visit IDCARE for small business website to lodge your issue with them. This is …

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Before you sign – do your research on the franchise

… intellectual property of someone else for a time, but the business opportunities, risks and responsibilities are yours to assess and manage as the business owner.  Acquiring a franchise is not like purchasing … franchise you are considering is right for you. attending small business and franchising expos run by industry experts …

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Payment Times Reporting Scheme

… Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small businesses and encourages large businesses to improve … (known as reporting entities), to report on their small business payment terms and times. Reporting entities must …

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Exiting a franchise

… is a contractual relationship between independent business owners. It is a business arrangement where one party (the franchisor) grants … party (the franchisee) permission and right to operate a business using its established brand, systems, and processes. … is a contractual relationship between independent business owners. It is a business arrangement where one party …

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Five steps to resolve your dispute

… on cash flow, time and resources, productivity, future business, and personal relationships. Step 2: Talk to the … Go to court Tips for navigating courts and tribunals as a small business Navigating courts and tribunals can be … user-friendly systems to support self-representation for small claims. The tips below can help if you are considering …

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Intellectual property

… probably already considered insurance to protect your small business from accidents or damage. Did you know you can also … property (IP)?  IP can be incredibly valuable for your small business so it’s important to understand what it is and … IP can be incredibly valuable for your small business so it’s important to understand what it is and …

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Events

… Events ASBFEO attend small and family business-related events such as exhibitions and conferences … These events allow our office to meet and mingle with our small and family business community, stakeholders, and … ASBFEO attend small and family business relevant events such as expositions …

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Read the franchise agreement

… the franchisor or franchisee, significant changes to the business and dealing with disputes.  This is a business transaction so you can sign agreements with as … from bad conduct – it doesn’t protect you from bad business decisions. Invest in professional help. A lawyer who …

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Updates from ASIC, Business Tasmania, Queensland Government and more

… Updates from ASIC, Business Tasmania, Queensland Government and more ASIC … Sydney on 3 November 2022. One quarter of Australians under major financial stress: report A growing number of … sights. Cash flow uncertainty among top stress factors for small business owners Managing cash flow remains one of the …

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Getting the most out of your digital marketing service provider

… can help with your online presence, support your business growth, and increase profits by reaching new … that even though providers can help grow your business, small businesses often have issues with the services … in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers …

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Franchising Code of Conduct and Alternative Dispute Resolution

… for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code … a dispute pathway through a state-based service such as a Small Business Commissioner’s office.  We can guide to the … for managing disputes. The steps for dispute resolution under the Code are outlined below. …

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Contracts with REBL Corp, Digital REBL or Media REBL

… with REBL Corp, Digital REBL or Media REBL The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has become aware that businesses trading under the REBL Corp banner have ceased operating based on …

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Spotlight on Sole Traders

… policy settings recognise. New analysis by the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), drawing on … studies are based, in part, on data supplied to the ABS under the Taxation Administration Act 1953, A New Tax System …

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Contracts with Viewble Media and The Shoppers Network

… with Viewble Media and The Shoppers Network The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been approached by over 1,100 small businesses regarding contracts with Viewble Media Pty …

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Default credit listings

… file. This default listing can seriously affect your business’s financial reputation. However, you can take … the following resources: Visit our Mental health checklist Small Business Debt Helpline – small business financial … in financial trouble | business.gov.au Getting your debt under control Getting urgent help with money if you are in a …

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Changes to Australian workplace laws

… wage theft factsheet. Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means … better pay factsheet and well as a supplementary  small business closing loopholes factsheet . Family and Domestic …

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Welcome

… Welcome For small & family businesses needing help Dispute support Mental … preparation and recovery For organisations that help small & family business Research Reviews Inquiries Pause Play …

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The Digital Millennium Copyright Act (US)

… Millennium Copyright Act (US) If you are an Australian business that sells online, you probably use a US-based … (DMCA) from the United States can seriously affect your business.  How the DMCA may affect your business The DMCA is … issuing a formal counter-notice, you are placing yourself under the jurisdiction of the US legal system. This means you …

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Contact Us

… inquiries. Make a general enquiry . To book a spot in our Small Business Hub , email  hub@asbfeo.gov.au . Dispute enquiry … 3 9662 2529  (international call charges apply). Use our  Small Business Tax Concierge Service  form for tax related …

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Franchising done well

… system brings all the know-how and expertise to the business, and franchisees add their local market insights, business acumen, energy, and capital.  Prospective … Research whether the franchise is offering a proven business model or an entirely new proposition and understand …

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Privacy

… information is handled by the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Active … to restrictions on such access or alteration of records under applicable provisions of any law of the Commonwealth). …

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Speaking engagements and events policy

… Speaking engagements and events policy The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) receive … to raise awareness and share knowledge of issues facing small and family businesses. We aim to support as many … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) …

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Assess the franchise opportunities and seek professional advice

… before you sign is one of the best investments in your business.  Consider the information you have researched and … trying to rush you into signing up? Ethical leadership and business practices: Good franchisors lead by example, promoting ethical business practices and holding themselves and their …

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Alternative Dispute Resolution

… Alternative Dispute Resolution As a small business owner, navigating disputes with other businesses can … more control and work to agree on outcomes. Preserving business relationships  – ADR processes encourage … As a small business owner, navigating disputes with other …

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Franchising

… is a contractual relationship between independent business owners. While a franchisee will likely work in the … they are not employees of the franchisor. It is a business arrangement where one party (the franchisor) grants … (the franchisee) permission and the right to operate a business using its established brand, systems, and processes …

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Climate-related financial disclosures: What they mean for SMEs in Australia

… SMEs are not directly subject to reporting requirements under the Corporations Act 2001 , they may be asked to … operate in and the GHG emissions they produce in their business.  Use the free business resources in the guide to find out more and help … SMEs are not directly subject to reporting requirements under the Corporations Act 2001 , they may be asked to …

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Dairy Code

… and procedures for dairy suppliers and processors. Under the Code, all milk supply agreements must contain … handling officer. Dairy Code Dispute Resolution Process Under the Code, if a party to a milk supply agreement has a … termination. Notifying the other party about the dispute Under the Code, when a dispute is to be managed under an …

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Procurement Inquiry and Issues Paper submissions

… Inquiry and Issues Paper submissions The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. To help this inquiry we would …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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