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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
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    • Newsletters
    • Quarterly reports
    • Events
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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Newsletters

Basic page

INDIGENOUS SMALL BUSINESSES URGED TO TAKE URGENT ACTION TO SAFEGUARD INTERNET IDENTITY

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has implored Indigenous small businesses to take urgent action to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’ or cyber…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has implored Indigenous small businesses to take urgent action to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’ or cyber…

Media Centre item
Media Releases
ASBFEO Live

Own your domain … or else

Opinion piece published in the Herald Sun, 25 August 2022.

Opinion piece published in the Herald Sun, 25 August 2022.

Media Centre item
News
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo

Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…

Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes government move to deliver small business tax breaks

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Federal Government’s commitment to deliver tax breaks that will help small businesses have greater support, incentives and skills to grow.

The…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Federal Government’s commitment to deliver tax breaks that will help small businesses have greater support, incentives and skills to grow.

The…

Media Centre item
Media Releases
ASBFEO Live

Small businesses must move quickly to protect their domain

Originally published in The Advertiser

Originally published in The Advertiser

Media Centre item
News
ASBFEO Live

Cyber crims' web hunt: Businesses warned to protect online identity

Originally published in The Advertiser

Originally published in The Advertiser

Media Centre item
News
ASBFEO Live

Migrant-led small businesses urged to take action to safeguard internet identity

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned migrant-led small businesses they have just two weeks left to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned migrant-led small businesses they have just two weeks left to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Byner.

5AA Adelaide

6 September 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Byner.

5AA Adelaide

6 September 2022

…

Media Centre item
Transcript
ASBFEO Live

Social media

Basic page

Apprentices and Trainees Employed by Small Business

Basic page

ONE WEEK LEFT TO SECURE YOUR DIGITAL IDENTITY – DON’T GET CAUGHT SHORT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned small businesses there’s only one week left to take action to avoid their internet identity being sold to someone else.

“It is critical to act now to make…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned small businesses there’s only one week left to take action to avoid their internet identity being sold to someone else.

“It is critical to act now to make…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Sarah Howells.

ABC Sunshine Coast

8 September 2022…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Sarah Howells.

ABC Sunshine Coast

8 September 2022…

Media Centre item
Transcript
ASBFEO Live

Contracts with REBL Corp, Digital REBL or Media REBL

Basic page

Contracts with Viewble Media and The Shoppers Network

Basic page

Copyright

Basic page

Speaking engagements and events policy

Basic page

Bruce Billson interviews on ABC Radio and 2GB

The Ombudsman, Bruce Billson, discusses internet domain changes on ABC Radio and 2GB. Read the transcripts below. 

Selina Green on ABC Radio South East SA  Luke Grant on Money News 2GB / 3AW / 4BC Phil…

The Ombudsman, Bruce Billson, discusses internet domain changes on ABC Radio and 2GB. Read the transcripts below. 

Selina Green on ABC Radio South East SA  Luke Grant on Money News 2GB / 3AW / 4BC Phil…

Media Centre item
Transcript
ASBFEO Live

Speaking engagements and event request

Basic page

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Brisbane

20 September 2022…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Brisbane

20 September 2022…

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN WELCOMES INTRODUCTION OF LEGISLATION TO HELP SMALL AND FAMILY BUSINESSES

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Albanese government’s move to introduce legislation into Parliament to crackdown on unfair contract terms and increase penalties for anti-competitive…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Albanese government’s move to introduce legislation into Parliament to crackdown on unfair contract terms and increase penalties for anti-competitive…

Media Centre item
Media Releases
ASBFEO Live

Copyright request

Basic page

Ombudsman welcomes mental health and financial counselling support

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of $15 million in funding for free mental health and financial counselling support for small businesses in next week’s…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of $15 million in funding for free mental health and financial counselling support for small businesses in next week’s…

Media Centre item
Media Releases
ASBFEO Live

Alternative Dispute Resolution

Basic page

TRANSCRIPT: The work of ASBFEO, challenges facing small businesses and cyber security

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Sean Aylmer.

Fear and Greed Podcast

20 October 2022…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Sean Aylmer.

Fear and Greed Podcast

20 October 2022…

Media Centre item
Transcript
ASBFEO Live

OCTOBER 2022 BUDGET

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget handed down by the Australian Government will provide welcome capability building, mental health and financial advice support for small businesses and…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget handed down by the Australian Government will provide welcome capability building, mental health and financial advice support for small businesses and…

Media Centre item
Media Releases
ASBFEO Live

Media request

Basic page

General enquiry

Basic page

TRANSCRIPT: October 2022 Budget

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS

26 October 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS

26 October 2022

…

Media Centre item
Transcript
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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