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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
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      • Franchising Mediation Feedback Form
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Content type

  • Media Centre item (282)

Media Section

  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)
  • (-) Media Centre (282)

Media Source

  • ASBFEO Live (282)

Success story type

TRANSCRIPT: Small business problems with digital platforms; being locked out of social media accounts; fake reviews

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

Media Centre item
Transcript
ASBFEO Live

A ridiculous situation has many caught short looking for justice

Originally published in The Canberra Times.

By Bruce Billson.

Every small business deserves the right to be able to rely upon the safeguards, legal protections and business "bumper rails" that support fair conduct and competition in our…

Originally published in The Canberra Times.

By Bruce Billson.

Every small business deserves the right to be able to rely upon the safeguards, legal protections and business "bumper rails" that support fair conduct and competition in our…

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

Media Centre item
Transcript
ASBFEO Live

New Franchising Sector Powers for Small Business Ombudsman

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Minister for Small Business, Julie Collins,…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Minister for Small Business, Julie Collins,…

Media Centre item
Media Releases
ASBFEO Live

Big tech laziness is hurting small Australian businesses

Originally published in The Canberra Times.

Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, when there is a problem - such as having your account shut down after being hacked -…

Originally published in The Canberra Times.

Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, when there is a problem - such as having your account shut down after being hacked -…

Media Centre item
Op-ed
ASBFEO Live

Budget Brief 2024-25

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

“Small and family businesses facing…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

“Small and family businesses facing…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Budget 2024-25

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

Media Centre item
Transcript
ASBFEO Live

Small business Ombudsman's procurement report released

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: 2024-25 federal budget, small business mental health in Bathurst, small business procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

Radio 2BS Bathurst

 

Subjects: 2024-25 federal budget…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

Radio 2BS Bathurst

 

Subjects: 2024-25 federal budget…

Media Centre item
Transcript
ASBFEO Live

Small business needs certainty

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Gary Adshead.

Radio 6PR Perth

Subject: Ombudsman’s guide for small business - using social media securely

Gary Adshead…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Gary Adshead.

Radio 6PR Perth

Subject: Ombudsman’s guide for small business - using social media securely

Gary Adshead…

Media Centre item
Transcript
ASBFEO Live

3G switch-off - small business warned not to be caught short

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

Media Centre item
Transcript
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Laura Tchilinguirian.

ABC News Radio

Subject: Ombudsman’s guide for small business - using social media securely

Laura…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Laura Tchilinguirian.

ABC News Radio

Subject: Ombudsman’s guide for small business - using social media securely

Laura…

Media Centre item
Transcript
ASBFEO Live

Too many small businesses are hurt by not being in the 'in-crowd'

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

Media Centre item
Op-ed
ASBFEO Live

3G switch-off warning for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Becc Chave.

ABC Radio SA South East

Subject: 3G switch-off warning for small business

Becc Chave

Australia's 3G…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Becc Chave.

ABC Radio SA South East

Subject: 3G switch-off warning for small business

Becc Chave

Australia's 3G…

Media Centre item
Transcript
ASBFEO Live

Don't be a 3G switch-off casualty

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

2BS Bathurst

Subject: Don’t be a 3G switch-off casualty

Dusty Fitzpatrick

The Australian Small…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

2BS Bathurst

Subject: Don’t be a 3G switch-off casualty

Dusty Fitzpatrick

The Australian Small…

Media Centre item
Transcript
ASBFEO Live

Opening statement to Senate Estimates

Australian Small Business and Family Enterprise Ombudsman Bruce Billson opening statement to Senate Estimates

It is often said that small business is the engine room of the economy. We must ensure that small and family business…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson opening statement to Senate Estimates

It is often said that small business is the engine room of the economy. We must ensure that small and family business…

Media Centre item
News
ASBFEO Live

Small business conditions

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: Small business conditions, small business help, tips for small businesses using social media platforms,…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: Small business conditions, small business help, tips for small businesses using social media platforms,…

Media Centre item
News
ASBFEO Live

Small business headwinds

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subjects: Small business headwinds and need for right-sized regulation, payment times, Commonwealth…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subjects: Small business headwinds and need for right-sized regulation, payment times, Commonwealth…

Media Centre item
Transcript
ASBFEO Live

Government should show small businesses respect

Originally published in the Canberra Times.

Australia's small businesses have been treated in a very shabby way by squabbling in our Federal Parliament.And our Parliament is a repeat offender.

Repeatedly we hear it said that small business…

Originally published in the Canberra Times.

Australia's small businesses have been treated in a very shabby way by squabbling in our Federal Parliament.And our Parliament is a repeat offender.

Repeatedly we hear it said that small business…

Media Centre item
Op-ed
ASBFEO Live

EINVOICING A SMART PROTECTION FOR SMALL BUSINESS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging small businesses to adopt eInvoicing as a more secure and faster way of getting paid.“There are real opportunities for small business in engaging with…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging small businesses to adopt eInvoicing as a more secure and faster way of getting paid.“There are real opportunities for small business in engaging with…

Media Centre item
Media Releases
ASBFEO Live

Keeping small businesses afloat comes down to us all

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

Media Centre item
Op-ed
ASBFEO Live

Celebrating World Micro, Small and Medium-Sized Enterprises Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging Australians to celebrate World Micro, Small and Medium-sized Enterprises Day on 27 June by saying thank you to small and family businesses for their…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging Australians to celebrate World Micro, Small and Medium-sized Enterprises Day on 27 June by saying thank you to small and family businesses for their…

Media Centre item
Media Releases
ASBFEO Live

Small Business cranky and exasperated about delay passing legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says the small business community is exasperated by the delay in passing vital incentives to invest and create jobs that will expire on Sunday.

The Ombudsman called for…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says the small business community is exasperated by the delay in passing vital incentives to invest and create jobs that will expire on Sunday.

The Ombudsman called for…

Media Centre item
Media Releases
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman…

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman…

Media Centre item
Media Releases
ASBFEO Live

ASBFEO WEBSITE NOW AVAILABLE IN MORE THAN 100 LANGUAGES

The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.

“One in three small businesses…

The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.

“One in three small businesses…

Media Centre item
Media Releases
ASBFEO Live

VITAL SMALL BUSINESS PROTECTIONS SAVED IN NEW BANKING CODE OF PRACTICE

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says he welcomes the regulator’s decision to retain and enhance vital protections for small businesses in the new Banking Code of Practice. 

“A push by the banks…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says he welcomes the regulator’s decision to retain and enhance vital protections for small businesses in the new Banking Code of Practice. 

“A push by the banks…

Media Centre item
Media Releases
ASBFEO Live

Small businesses can't be held to the same privacy standards

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected and only…

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected and only…

Media Centre item
Op-ed
ASBFEO Live

Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer outage

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jess McGuire.

ABC Radio NSW Regional

Subjects: Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jess McGuire.

ABC Radio NSW Regional

Subjects: Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer…

Media Centre item
Transcript
ASBFEO Live

3G switch-off looming for small business

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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