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Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Connell.

Sky News

24 November 2023

Tom Connell

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million upgrade across the banking sector to confirm who money is being paid to by matching names with account numbers will particularly benefit small businesses who too often fall victim to the invoice substitution scam.

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our hardworking small and family businesses deserve respect and not to be treated in such a shabby way as they have been by Optus.

Telecommunications companies talk a big game about how their services are so important for the vitality of small business when they're trying to sign them up as customers.

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Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

20 November 2023

Oly Peterson

New support announced today by the Australian Government to help small businesses combat cyber attacks is extremely welcome, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

“One of the biggest fears a small business has is that they will be targeted and wiped out by a cyber attack and we are pleased our strong advocacy for greater sector-wide support has been heard,” Mr Billson said. 

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Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

Leon Delaney

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, good afternoon. 

Bruce Billson

Leon, fab to be with you and the Capital listeners of 2CC.

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by Optus is inadequate and not sufficiently dealt with by an offer of extra data,” Mr Billson said.

“Small businesses rely on telecommunications as an essential service, but they have been poorly served by Optus throughout this event and some have suffered a significant economic cost.

Originally published in The Daily Telegraph.

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, 

October Business Month

Jo Laverty

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.