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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
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      • Franchising Mediation Feedback Form
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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      • One thing ASBFEO can do for me
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Content type

  • Media Centre item (297)
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  • Basic page (101)
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  • Report (5)

Media Section

  • Media Centre (282)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (297)

Success story type

Ombudsman, Australia Post work towards perishable goods solution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met with Australia Post today in a collaborative effort to resolve issues with delivery of perishable goods to support small business food producers.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met with Australia Post today in a collaborative effort to resolve issues with delivery of perishable goods to support small business food producers.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman working with Australia Post to support food producers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says today’s decision by Australia Post to continue shipping perishable goods across the country will bring joyful relief to small business food producers.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says today’s decision by Australia Post to continue shipping perishable goods across the country will bring joyful relief to small business food producers.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman calls on Australia Post to support food producers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has called on Australia Post to defer its plans to stop delivering perishable goods, saying this would be a crushing blow to small business producers.

Mr Billson says…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has called on Australia Post to defer its plans to stop delivering perishable goods, saying this would be a crushing blow to small business producers.

Mr Billson says…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes new Minister for Small and Family Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the new Minister for Employment, Workforce, Skills, Small and Family Business the Hon Stuart Robert MP as announced by Prime Minister Scott Morrison today.

…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the new Minister for Employment, Workforce, Skills, Small and Family Business the Hon Stuart Robert MP as announced by Prime Minister Scott Morrison today.

…

Media Centre item
Media Releases
ASBFEO Live

The future is digital for regional businesses with improved internet

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia now have more reasons to digitise, with NBN Co announcing expanded coverage and lower wholesale prices.

…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia now have more reasons to digitise, with NBN Co announcing expanded coverage and lower wholesale prices.

…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman praises ATO small business independent review service

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the ATO’s decision to turn its small business independent review service into a permanent offering, following a highly successful pilot program.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the ATO’s decision to turn its small business independent review service into a permanent offering, following a highly successful pilot program.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes ‘norms’ of acceptable commercial conduct test for unconscionable conduct

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the landmark decision of the Full Federal Court to make ‘a sufficient departure from the norms of acceptable commercial behaviour’ a test of whether conduct is ‘…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the landmark decision of the Full Federal Court to make ‘a sufficient departure from the norms of acceptable commercial behaviour’ a test of whether conduct is ‘…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes proposed franchising reforms, hefty fines

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the government’s proposed reforms to the Franchising Code of Conduct, including changes specific to the automotive industry.

Under the proposed amendments…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the government’s proposed reforms to the Franchising Code of Conduct, including changes specific to the automotive industry.

Under the proposed amendments…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman shares RBA concern over small business access to finance

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has backed the RBA’s plea to banks to treat small businesses differently to consumers when considering loan applications.

Mr Billson welcomed further scrutiny of small…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has backed the RBA’s plea to banks to treat small businesses differently to consumers when considering loan applications.

Mr Billson welcomed further scrutiny of small…

Media Centre item
Media Releases
ASBFEO Live

Small business recovery aided by access to finance: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s extension of the SME Recovery Loan Scheme, providing small and family businesses with critical access to finance as they work to…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s extension of the SME Recovery Loan Scheme, providing small and family businesses with critical access to finance as they work to…

Media Centre item
Media Releases
ASBFEO Live

Banking services essential to rural and regional small businesses

Banking services essential to rural and regional small businesses

Banking services are essential to small businesses in rural and regional areas and more should be done to support those impacted by branch closures, the…

Banking services essential to rural and regional small businesses

Banking services are essential to small businesses in rural and regional areas and more should be done to support those impacted by branch closures, the…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes review of Banking Code Compliance Committee

Ombudsman welcomes review of Banking Code Compliance Committee

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the final report of the independent review of the Banking Code Compliance…

Ombudsman welcomes review of Banking Code Compliance Committee

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the final report of the independent review of the Banking Code Compliance…

Media Centre item
Media Releases
ASBFEO Live

Mature age workers may help ease staff shortages this festive season

Mature age workers may help ease staff shortages this festive season

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging small and family businesses to welcome applications from all-ages…

Mature age workers may help ease staff shortages this festive season

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging small and family businesses to welcome applications from all-ages…

Media Centre item
Media Releases
ASBFEO Live

Clarifying the Treatment of Trusts Under Insolvency Law

Submission

Ombudsman welcomes funding for critical small business mental health program

Ombudsman welcomes funding for critical small business mental health program

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…

Ombudsman welcomes funding for critical small business mental health program

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…

Media Centre item
Media Releases
ASBFEO Live

Everyone’s a critic, but small businesses need kindly customers

Everyone’s a critic, but small businesses need kindly customers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging people to refrain from posting negative online reviews, as short-staffed…

Everyone’s a critic, but small businesses need kindly customers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging people to refrain from posting negative online reviews, as short-staffed…

Media Centre item
Media Releases
ASBFEO Live

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

Report

Ombudsman launches small business natural disaster preparedness inquiry

MEDIA STATEMENT

 

Ombudsman launches small business natural disaster preparedness inquiry

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an…

MEDIA STATEMENT

 

Ombudsman launches small business natural disaster preparedness inquiry

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an…

Media Centre item
Media Releases
ASBFEO Live

Modernising Registry Fees

Submission

The Future of Online Proceedings

Submission

Ombudsman welcomes red tape buster for tradies, licensed workers

MEDIA STATEMENT

 

Ombudsman welcomes red tape buster for tradies, licensed workers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business…

MEDIA STATEMENT

 

Ombudsman welcomes red tape buster for tradies, licensed workers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business…

Media Centre item
Media Releases
ASBFEO Live

Social Media and Online Safety

Submission

Small Business Natural Disaster Preparedness and Resilience Inquiry form

Basic page

Ombudsman to host feedback sessions in natural disaster-hit areas

MEDIA STATEMENT

 

Ombudsman to host feedback sessions in natural disaster-hit areas

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson is set to visit…

MEDIA STATEMENT

 

Ombudsman to host feedback sessions in natural disaster-hit areas

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson is set to visit…

Media Centre item
Media Releases
ASBFEO Live

Banking Code Compliance Committee (BCCC) Priorities for 2022-23

Submission

Small Business Natural Disaster Preparedness and Resilience survey

Do you have a natural disaster preparedness or resilience story you want to share, or an idea that will assist the small business community?

ASBFEO is inviting small businesses across Australia who have been impacted by natural disaster to…

Do you have a natural disaster preparedness or resilience story you want to share, or an idea that will assist the small business community?

ASBFEO is inviting small businesses across Australia who have been impacted by natural disaster to…

Media Centre item
News
ASBFEO Live

Mutual Recognition Scheme slashes red tape for tradies and professionals

In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, South Australia and Victoria will be the first states to implement the Automatic Mutual Recognition Scheme. The scheme removes the…

In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, South Australia and Victoria will be the first states to implement the Automatic Mutual Recognition Scheme. The scheme removes the…

Media Centre item
News
ASBFEO Live

Disputes & Assistance

Basic page

ASIC Consumer Remediation: Further Consultation

Submission

Quality of Advice Review – Draft Terms of Reference

Submission

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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