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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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        • Best practice for franchisors
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      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
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    • Financial Wellbeing
    • Mental health
    • Handling debts
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    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
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    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • ASBFEO Live (214)

3G switch-off looming for small business

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

… 3G switch-off looming for small business 24 July 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says … 3G switch-off looming for small business …

Media Centre item
Media Releases
ASBFEO Live

MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

… MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE 10 November 2023 … is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. “The …

Media Centre item
Media Releases
ASBFEO Live

… Greater Female Ownership 35% of business owners are women. This has increased from 19% in 1966. Since 2006 the number of women owning a small business has increased three times faster than the number of men (a 24% increase in the number of female small business owners compared with a 7% increase for males). …

TRANSCRIPT: Franchising Code of Conduct Review

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Franchising Code of Conduct Review

Leon DelaneyThe Small Business and…

… Code of Conduct Review 09 February 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … into? And if that's the case, what happens if we decide under the Franchise Code not to proceed to purchase the … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… Franchise Disputes Franchise reinstated A thriving small business was approached by the state leaders of an … business had opened in the same industry and was operating under the same name. The other business had registered the … Franchise reinstated A thriving small business was approached by the state leaders of an …

ASBFEO WEBSITE NOW AVAILABLE IN MORE THAN 100 LANGUAGES

The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.

“One in three small businesses…

… IN MORE THAN 100 LANGUAGES 08 July 2024 The Australian Small Business and Family Enterprise Ombudsman’s website – … in more than 100 languages to better assist migrant-led small and family business owners and managers. “One in three … The Australian Small Business and Family Enterprise Ombudsman’s website – …

Media Centre item
Media Releases
ASBFEO Live

… Small business apprentices and trainees Number of small business apprentices and trainees Table 1: Apprentices … by business size Size of business 19 years and under 20 to 24 years 25 to 44 years 45 years and over Total 1 …

… We helped a franchisee who sought to progress to mediation under the Franchising Code of Conduct. A dispute arose about … the two parties. Mediating to resolve disputes We help small businesses to resolve disputes and to access mediation … their issues.  Franchise reinstated A thriving small business was approached by the state leaders of an …

… ASBFEO does not have specific agency responsibilities under the Public Governance, Performance and Accountability … to legislative and assigned functions and the evolving small and family business environment. For 2025, ASBFEO’s annual plan … to legislative and assigned functions and the evolving small and family business environment. For 2025, ASBFEO’s …

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

… massive black hole of hidden costs for consumers and small businesses. Across our economy, merchants are paying … Reserve Bank found that, on average, these fees cost small business twice as much as what it costs a large business to … its merchants and the other major banks offer it to well under half their customers. The banks and major card …

Media Centre item
Op-ed
ASBFEO Live

… More Mental Health Resources for Small Business and Family Enterprise Owners Ahead for business  helps small business owners act on their mental health and … Ahead for business  helps small business owners act on their mental …

… Migrant Owned Businesses One out of three small business owners (34%) were born outside of Australia. This is … population who were born overseas. More than half (53%) of small business owners are second generation migrants, with a … One out of three small business owners (34%) were born outside of Australia. …

… involving claims up to $100,000. It has 2 divisions: Small Claims Division: For claims up to $20,000. This … less formal and technical, making it more accessible for small businesses. General Division: For claims over $20,000 … amounts for motor accident claims. Relevance to Small Business: Contract disputes Debt recovery Negligence claims. …

Future of cash

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

Subject: Future of cash

 …

… Future of cash 18 November 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Mitsopoulos Well I want to go to Bruce Billson, who's the Small Business Ombudsman. Bruce, good morning, and thank you … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Isla Evans.

ABC Radio South East NSW

 

Subject: Regional bank branch…

… bank branch closures 08 May 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … So where does that leave the community? The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… which excludes financial and insurance services. Small businesses are those with 0-19 employees, medium … due to rounding. Table 2 shows the industry sectors where small businesses make the greatest contribution to … the private sector industries most reliant on small business for employment (that is, with two thirds or more of …

… Greater Sydney There were 594,855 small businesses in Greater Sydney on 30 June 2023, representing 70% of all small businesses in NSW. The number of small businesses in the greater capital city area increased … There were 594,855 small businesses in Greater Sydney on 30 June 2023, …

… What we do Our Assistance team helps small businesses and family enterprises to resolve disputes … a number of different activities to advocate for small businesses and family enterprises to improve policies … about ASBFEO’s work and other supports available for small business and family enterprises. We manage the ASBFEO’s and …

… Regional New South Wales There were 249,179 small businesses in the rest of NSW, accounting for 29% of NSW small businesses on 30 June 2023. The number of small businesses in the rest of the state increased by 3,404 … There were 249,179 small businesses in the rest of NSW, accounting for 29% of …

… Greater Sydney There were 594,855 small businesses in Greater Sydney on 30 June 2023, representing 70% of all small businesses in NSW. The number of small businesses in the greater capital city area increased …

Australian Capital Territory

… Australian Capital Territory There were 33,992 small businesses in the Australian Capital Territory (ACT) on 30 June 2023, representing 1% of all Australian small businesses. This is consistent with the proportion of … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

… directly to your device. This data presents Australia’s small businesses according to their regional or metropolitan … findings for the year to 30 June 2023 Of the 2.5 million small businesses in Australia, 69% (1.7 million) were in a … 2021-22,  Accessed 11 January 2024. Table 1: Small business by location, 30 June 2023 …

Uncaring banks drop a deposit on regional clients

Originally published in The Daily Telegraph

By Bruce Billson.

Banking is an essential service with a privileged position in the economy, and our small, family and farming businesses depend on having a close and reliable…

… service with a privileged position in the economy, and our small, family and farming businesses depend on having a close … the past two years, according to APRA. Some 30 per cent of small businesses are based in regional Australia and when the … bankers, who may not understand the regional small business customers’ investment potential, operational …

Media Centre item
Op-ed
ASBFEO Live

… In this global economy, Australian small businesses often engage or partner with overseas … or receive services such as contracting IT services. Business disputes may be about faulty products or services … to risk – but this could be a significant loss for another business. Establish how you will communicate – for example, …

Ombudsman welcomes designated-complaints legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

… legislation 15 February 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … from informal referrals by organisations such as ASBFEO. “Under our legislation we can make referrals to appropriate … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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