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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • How Digital Marketing Providers can impress small business clients
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    • The Digital Millennium Copyright Act (US)
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
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Content type

  • Media Centre item (299)
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Media Section

  • Media Centre (285)
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  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

Why it’s time to celebrate our hard-working self-employed

Originally published in Kochie's Business Builder.

We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…

… 28 August 2023 Originally published in Kochie's Business Builder. We rightly honour and respect people for … contribution is self-employment, writes Australian Small Business and Family Enterprise Ombudsman, Bruce … businesses’. Just where do people think so many employing small businesses come from? Let’s celebrate the self-employed …

Media Centre item
Op-ed
ASBFEO Live

… A Nation of Small and Family Businesses Almost 98% of all businesses are small businesses. There were 2,506,012 small businesses … or 7%, from the year before. A common definition of small business used by the Australian Taxation Office (ATO) are …

Ombudsman welcomes review of Banking Code Compliance Committee

Ombudsman welcomes review of Banking Code Compliance Committee

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the final report of the independent review of the Banking Code Compliance…

… review of Banking Code Compliance Committee The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … (BCCC), which includes recommendations to improve small business representation and engagement. A key …

Media Centre item
Media Releases
ASBFEO Live

Temporary insolvency protections sensible as lockdowns continue

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged the Federal Government and regulators to consider the reactivation of temporary insolvency protections, to support small and family businesses doing it tough in…

… sensible as lockdowns continue 28 July 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … of temporary insolvency protections, to support small and family businesses doing it tough in lockdown. Mr …

Media Centre item
News
ASBFEO Live

Ombudsman welcomes payment times review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the Payment Times Reporting Act.

The review, to be chaired by former minister Craig Emerson, will…

… payment times review 06 December 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … will look at ways to improve payment times and terms for small businesses and consider the introduction of mandatory …

Media Centre item
Media Releases
ASBFEO Live

Small biz needs all the help it can get

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Daily Telegraph.

Small business is a big deal. But not as big as it used to be. Economic contribution has dropped from 40 per cent to 33 per cent since 2006 and share…

… Small biz needs all the help it can get 08 August 2024 … Originally published in the Daily Telegraph. Small business is a big deal. But not as big as it used to be. … average business owner is now 50 and only 8 per cent are under the age of 30, half what it was in the 1970s. It is in …

Media Centre item
Op-ed
ASBFEO Live

Storm clouds to clear for Northern Australian small businesses

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says insurance premiums will be more affordable for small businesses in Northern Australia, under a new Federal Government scheme to launch next year.

Mr Billson…

… Storm clouds to clear for Northern Australian small businesses 04 May 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … affordable for small businesses in Northern Australia, under a new Federal Government scheme to launch next year. Mr …

Media Centre item
Media Releases
ASBFEO Live

New Franchising Sector Powers for Small Business Ombudsman

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Minister for Small Business, Julie Collins,…

… New Franchising Sector Powers for Small Business Ombudsman 07 May 2024 The Australian Small Business … “At present we can only use this name and shame power under our Act as it relates to general business disputes, …

Media Centre item
Media Releases
ASBFEO Live

… Total includes a small number of businesses where information is only … data, 2022. There was a 1% increase in the number of small businesses in South Australia in the year to 30 June … The areas with the largest increase in the number of small businesses were: Salisbury (increased by 509 small …

Ombudsman welcomes new Minister for Small and Family Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the new Minister for Employment, Workforce, Skills, Small and Family Business the Hon Stuart Robert MP as announced by Prime Minister Scott Morrison today.

…

… Ombudsman welcomes new Minister for Small and Family Business 29 March 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

… 2. Demographics of small business apprentices and trainees Sex [1] Three quarters of … in-training employed by small business were aged 24 and under in September 2022. These were mainly in the …

Self-employment

… people who want to be their own boss and have their own business. We understand that setting up a business can be … the resources that meets your needs and the needs of your small business and will help step you through what you need … you to build your own employment contract, for an employee under Australia’s Fair Work System, that is tailored to your …

Basic page

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… Small Business Natural Disaster Preparedness and Resilience Inquiry (2022) Only one-in-four small businesses have a disaster plan. • Small Business Natural Disaster Preparedness and Resilience Inquiry …

Report

TRANSCRIPT: growing number of small business disputes with big tech digital platform providers, Ghostbusters, John McEnroe, weaponised product takedowns and the Digital Millennium Copyright Act.

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

…

… TRANSCRIPT: growing number of small business disputes with big tech digital platform providers, … 15 October 2024   15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… Our peers Australian Business Licence and Information Service   helps you find … a problem with a customer, supplier, or other business. Small business resources from the ACCC include: refunds, … – accc.gov.au/selling scams and how to better protect your small business – scamwatch.gov.au free online small business …

Meet the Ombudsman, Bruce Billson

In this video Ombudsman Bruce Billson discusses the role of our office.

Are you a small or family business owner in Australia, experiencing a dispute with another business or government agency? We're here to help. See our …

… Bruce Billson discusses the role of our office. Are you a small or family business owner in Australia, experiencing a dispute with … the Inaugural Small Business Ombudsman. A position created under legislation in 2015. Kate was in the office for five …

Media Centre item
ASBFEO Live

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… Small Business Natural Disaster Preparedness and Resilience Inquiry (2022) Only one-in-four small businesses have a disaster plan Small Business Natural Disaster Preparedness and Resilience Inquiry …

Basic page

Ombudsman working with Australia Post to support food producers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says today’s decision by Australia Post to continue shipping perishable goods across the country will bring joyful relief to small business food producers.

Mr Billson…

… to support food producers 21 April 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … goods across the country will bring joyful relief to small business food producers. Mr Billson has welcomed the …

Media Centre item
Media Releases
ASBFEO Live

… Ombudsman engaged with relevant stakeholders, including small and family businesses, their advisers, and … 36 communities across Australia to directly hear from small and family businesses impacted by natural disasters. In … only one in four small businesses have a current business continuity plan. By taking simple steps to be better …

… Ombudsman engaged with relevant stakeholders, including small and family businesses, their advisers, and … 36 communities across Australia to directly hear from small and family businesses impacted by natural disasters. In … only one in four small businesses have a current business continuity plan. By taking simple steps to be better …

… Methodology The ABSFEO Small Business Pulse is a world-leading combination of … and traditional data to produce an indicator of small business health. There is growing research on the value …

Small businesses must prepare for the upcoming 3G shutdown

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off which is now scheduled to take place on 28…

… Small businesses must prepare for the upcoming 3G shutdown 19 … Bruce Billson. Originally published in the Canberra Times. Small, family and farming businesses should urgently make … are unaware of the scope of this event and the possible business-harming disconnection and technology dysfunction …

Media Centre item
Op-ed
ASBFEO Live

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in NSW increased by 1% over the year to 30 … The areas with the largest increase in the number of small businesses were: Blacktown – North (increased by 1,078 …

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in Queensland increased 2% over the year to … The areas with the largest increase in the number of small businesses were: Browns Plains (increased by 582 small …

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in Western Australia increased 2% and … to 30 June 2023. The areas with the largest increase in small businesses numbers were in: Gosnells (increased by 653 …

WELCOME ACTION ON UNFAIR CONTRACT TERMS

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Albanese Government’s move to introduce legislation to ban unfair contract terms for small businesses.  “This is a real problem for small and family…

… ON UNFAIR CONTRACT TERMS 26 July 2022 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … to introduce legislation to ban unfair contract terms for small businesses.  “This is a real problem for small and …

Media Centre item
Media Releases
ASBFEO Live

… ASBFEO may offer limited low-cost legal advice to eligible small businesses in dispute with another business or government agency.  This may be offered at 2 … dispute resolution in relation to a relevant action under s65 of the Australian Small Business and Family …

Make this Easter sweet for small and family businesses: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged consumers to consciously spend with small and family businesses this weekend, amid predictions of a bumper Easter.

“Small and family businesses stand ready…

… Make this Easter sweet for small and family businesses: Ombudsman 14 April 2022 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has …

Media Centre item
Media Releases
ASBFEO Live

Women recognised as key drivers of business growth on World MSME Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has recognised the rise of ‘womenpreneurs’ and the key role women will play in driving future business growth on World MSME Day (Sunday 27 June, 2021).

World…

… Women recognised as key drivers of business growth on World MSME Day 25 June 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … businesses. “On World MSME Day I want to thank all small and family businesses for their vital contribution to …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Merchant transaction fees (least-cost routing)…

… (least-cost routing) 18 March 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … the payment is taking either do they? This is completely under the control of the banks, isn't it?  Bruce Billson And …

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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