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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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Content type

  • Basic page (90)
  • Media Centre item (20)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (19)

Media Source

  • ASBFEO Live (20)

… policy settings recognise. New analysis by the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), drawing on … men. Women now make up 40% of sole traders, many balancing business with caring responsibilities. Cultural diversity: … policy settings recognise. New analysis by the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), …

Enterprising Australians deserve better: Spotlight on sole traders

Australia’s sole traders — the spirited, self-starting enterprising women and men who power our communities — are far more numerous and diverse than most policy settings recognise. New analysis by the Australian Small Business and Family Enterprise…

… policy settings recognise. New analysis by the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), drawing on … men. Women now make up 40% of sole traders, many balancing business with caring responsibilities. Cultural diversity: … policy settings recognise. New analysis by the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), …

Media Centre item
Media Releases
ASBFEO Live

… Table 1: Industry value added by business size Value added by business size 2020-21 2021-22 2022-23   $m % $m % $m % Small business (0-19 employees) 438,502 33 504,944 32 589,843 … insurance services. Totals may not sum due to rounding.   Small business (employing less than 20 people) added nearly …

Updates from ASIC, Business Tasmania, Queensland Government and more

… Updates from ASIC, Business Tasmania, Queensland Government and more ASIC … Sydney on 3 November 2022. One quarter of Australians under major financial stress: report A growing number of … sights. Cash flow uncertainty among top stress factors for small business owners Managing cash flow remains one of the …

Basic page

Getting the most out of your digital marketing service provider

… can help with your online presence, support your business growth, and increase profits by reaching new … that even though providers can help grow your business, small businesses often have issues with the services … in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers …

Basic page

… should be able to show it is a proven and successful business model, and it is possible for a franchisee to make … the value it adds and support it provides through the business relationship.     Shared goals: Both franchisors and … should be able to show it is a proven and successful business model, and it is possible for a franchisee to make …

Franchising Code of Conduct and Alternative Dispute Resolution

… for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code … a dispute pathway through a state-based service such as a Small Business Commissioner’s office.  We can guide to the … for managing disputes. The steps for dispute resolution under the Code are outlined below. …

Basic page

… Source:  ABS Counts of Australian Business , Table 13, August 2025 and ASBFEO calculations … 5-19 people. These businesses are all classified as a small business according to the ABS definition based on employment … 5-19 people. These businesses are all classified as a small business according to the ABS definition based on …

… the Ombudsman Kate Carnell AO The Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) received a … . After unsuccessful attempts at pre-meditation, under subsection 71(4) of the Australian Small Business and … the Ombudsman Kate Carnell AO The Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) …

… Under the Disability Discrimination Act 1992, Australian … To meet this requirement, the Office of the Australian Small Business and Family Enterprise Ombudsman has adopted the  Web … To meet this requirement, the Office of the Australian Small Business and Family Enterprise Ombudsman has adopted …

… the full commissioned report, Overcoming Challenges in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers … Service providers can better understand the needs of small businesses. … in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers …

… is a contractual relationship between independent business owners. While a franchisee will likely work in the … they are not employees of the franchisor. It is a business arrangement where one party (the franchisor) grants … (the franchisee) permission and the right to operate a business using its established brand, systems, and processes …

… Small Business Matters report We depend heavily on the small and family- run businesses in our lives – whether it is … day. Check out some of the key statistics from our Small Business Matters report.  The full Small Business Matters … We depend heavily on the small and family- run businesses in our lives – whether it is …

… the following resources: Visit our Mental health checklist Small Business Debt Helpline – small business financial counsellors … in financial trouble | business.gov.au Getting your debt under control Getting urgent help with money if you are in a …

… SMEs are not directly subject to reporting requirements under the Corporations Act 2001 , they may be asked to … operate in and the GHG emissions they produce in their business.  Use the free business resources in the guide to find out more and help … operate in and the GHG emissions they produce in their business.  Use the free business resources in the guide to …

… What this means for your small business Because we work directly with these commissioners, small businesses benefit from: faster referrals to the right … What this means for your small business Because we work directly with these commissioners, …

Contracts with REBL Corp, Digital REBL or Media REBL

… with REBL Corp, Digital REBL or Media REBL The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has become aware that businesses trading under the REBL Corp banner have ceased operating based on …

Basic page

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) website provides a range of information to assist small business owners from a diverse range of backgrounds to … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) website …

… We use our social media channels to engage with the small business community and share information about our work. You … third-party content that is relevant to our work and the small business community, and follow organisations or … We use our social media channels to engage with the small business community and share information about our …

… you are having trouble with, or write to the head of the business or organisation. Branding – If you have a business logo or brand, add this at the top of your letter. … and the issue isn’t directly about a debt owed – The business.gov.au website has helpful information including a …

… on cash flow, time and resources, productivity, future business, and personal relationships. Reality check Talk to … you are having trouble with, or write to the head of the business or organisation. Branding  – If you have a business letterhead, business logo or brand, add this at the …

Spotlight on Sole Traders

… policy settings recognise. New analysis by the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), drawing on … studies are based, in part, on data supplied to the ABS under the Taxation Administration Act 1953, A New Tax System …

Basic page

… party was not willing to participate is dispute resolution under section 74 of the Australian Small Business and Family Enterprise Ombudsman Act 2015 . After …

… Chart 2: Industry value added by business size in 2022-23 Source:   ABS Australian Industry , … 2 shows that the largest contributions in dollar terms by small business to GDP are in the following industries: … is mining. Interestingly, you can see that in Chart 2 small businesses contributed only 14% of all value added in …

Contracts with Viewble Media and The Shoppers Network

… with Viewble Media and The Shoppers Network The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been approached by over 1,100 small businesses regarding contracts with Viewble Media Pty …

Basic page

Default credit listings

… file. This default listing can seriously affect your business’s financial reputation. However, you can take … the following resources: Visit our Mental health checklist Small Business Debt Helpline – small business financial … in financial trouble | business.gov.au Getting your debt under control Getting urgent help with money if you are in a …

Basic page

Changes to Australian workplace laws

… wage theft factsheet. Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means … better pay factsheet and well as a supplementary  small business closing loopholes factsheet . Family and Domestic …

Basic page

… May 2024 Family Business Conference 1 - 3 May Cairns, QLD Tocal Field Day  3 … and Business Opportunities Expo 4 - 5 May Sydney, NSW CBR Small Business Expo 9 May Canberra, ACT CommBank Small Business Expo 24 - 25 May Marvel Stadium, Docklands, … and Business Opportunities Expo 4 - 5 May Sydney, NSW CBR Small Business Expo 9 May Canberra, ACT CommBank Small …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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