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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
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    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Media Centre item (299)
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  • Media Centre (285)
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  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

TRANSCRIPT: Small business problems with digital platforms; being locked out of social media accounts; fake reviews

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

… TRANSCRIPT: Small business problems with digital platforms; being locked out of … accounts; fake reviews   Casey Briggs Tech giant Meta is under pressure after a dramatic rise in people having their …

Media Centre item
Transcript
ASBFEO Live

Online tool a red-tape buster for small business employers: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed a new online tool for small business owners, designed to take the stress out of hiring their first employee.

The Employment Contract Tool – recently…

… Online tool a red-tape buster for small business employers: Ombudsman 22 June 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes faster payment times for small business sub-contractors

Businesses with Commonwealth government contracts will have to pay their small business sub-contractors within 20 days or risk fines and penalties under new laws starting today, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

… Ombudsman welcomes faster payment times for small business sub-contractors 01 October 2021 Businesses with … sub-contractors within 20 days or risk fines and penalties under new laws starting today, says the Australian Small …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman praises ATO small business independent review service

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the ATO’s decision to turn its small business independent review service into a permanent offering, following a highly successful pilot program.

Mr Billson…

… Ombudsman praises ATO small business independent review service 26 March 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Business Now, Sky News

Subject: Supermarket inquiry, Federal…

… TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List 16 April 2024  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

VITAL SMALL BUSINESS PROTECTIONS SAVED IN NEW BANKING CODE OF PRACTICE

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says he welcomes the regulator’s decision to retain and enhance vital protections for small businesses in the new Banking Code of Practice. 

“A push by the banks…

… VITAL SMALL BUSINESS PROTECTIONS SAVED IN NEW BANKING CODE OF PRACTICE 09 July 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … things necessary to ensure that banking services provided under the code are provided efficiently, honestly and fairly. …

Media Centre item
Media Releases
ASBFEO Live

… Industry  is Australia’s largest and most representative business network. The members of ACCI are state and territory … in the hospitality and liquor industry registered under the Fair Work (Registered Organisations) Act 2009. The …  is the industry association that proudly represents small, medium, and large businesses in design, advisory, and …

Ombudsman overwhelmed by natural disaster-impacted small business survey response

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has thanked the 2,000 small and family businesses which have completed an online survey as part of the Small Business Natural Disaster Preparedness and Resilience Inquiry.…

… Ombudsman overwhelmed by natural disaster-impacted small business survey response 21 February 2022 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

Celebrating Australia's great family businesses

This week we celebrate National Family Business Day - on Thursday, September 19.

It's a great moment to reflect on the crucial role family-owned businesses play in the economy and throughout our communities.

Think about the many farming,…

… 16 September 2024 This week we celebrate National Family Business Day - on Thursday, September 19. It's a great moment … and wife. It's a big responsibility owning and running a small business and that is magnified when it is a family … for the next generation? The implications of the ageing small business community are in many cases amplified when it …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing); regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South East NSW

Subjects: Merchant transaction fees (least-cost…

… bank branch closures 19 March 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … something called the Payment Systems Board, which sits under the Reserve Bank. They've got some capacity to …

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes government move to deliver small business tax breaks

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Federal Government’s commitment to deliver tax breaks that will help small businesses have greater support, incentives and skills to grow.

The…

… Ombudsman welcomes government move to deliver small business tax breaks 30 August 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes support for small businesses in lockdown

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the additional support to small businesses impacted by protracted lockdowns, announced by the Australian Government.

From week four of the lockdown, small…

… Ombudsman welcomes support for small businesses in lockdown 14 July 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … and trading restrictions put small and family businesses under enormous pressure. “It is vital small business owners …

Media Centre item
Media Releases
ASBFEO Live

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in Tasmania increased 2% over the year to 30 … The areas with the largest increase in the number of small businesses were: Rokeby (increased by 59 small …

OMBUDSMAN WELCOMES INTRODUCTION OF LEGISLATION TO HELP SMALL AND FAMILY BUSINESSES

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Albanese government’s move to introduce legislation into Parliament to crackdown on unfair contract terms and increase penalties for anti-competitive…

… OMBUDSMAN WELCOMES INTRODUCTION OF LEGISLATION TO HELP SMALL AND FAMILY BUSINESSES 28 September 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has …

Media Centre item
Media Releases
ASBFEO Live

Number of small businesses in Australia

… Number of small businesses in Australia Small business’ contribution to Australian business numbers …

Basic page

Northern Territory

… Northern Territory There were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. This is consistent with the 1% of … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

When the dining table becomes the board table – celebrating National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.

“It’s a great moment to reflect on the crucial role family-owned…

… becomes the board table – celebrating National Family Business Day 17 September 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … wife.   “It’s a big responsibility owning and running a small business and that is magnified when it is a family …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Brisbane

20 September 2022…

… name changes 20 September 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … that web address is today. Bruce Billson is the Australian Small Business and Family Enterprise Ombudsman. Bruce, good …

Media Centre item
Transcript
ASBFEO Live

This must be the last time Optus cuts off small business

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our…

… This must be the last time Optus cuts off small business 21 November 2023 Originally published in The Daily … the economic pain the recent outage has inflicted on some small and family businesses. Our hardworking small and family …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Optus and small business, banking services

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

… TRANSCRIPT: Optus and small business, banking services 10 November 2023 TRANSCRIPT … moment of the CEO. I do respect that the CEO's probably under enormous pressure right now, but I guess that's my …

Media Centre item
Transcript
ASBFEO Live

RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

… RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING 03 … but a blanket requirement is not a sensible answer.”   Under the current proposal, any seafood used in a dish will …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman thanks migrant-run small businesses for their contribution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has marked Harmony Day (21 March, 2022) by thanking migrant-led small and family businesses for their valuable contribution to the vibrancy of the community and vitality of the…

… Ombudsman thanks migrant-run small businesses for their contribution 21 March 2022 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

Location of Australia’s small businesses by state and territory

… Location of Australia’s small businesses by state and territory The graphs and tables … directly to your device. This data presents Australia’s small businesses according to their areas of operation, … them to one geographical location. For this reason, the business counts may not reflect the full extent of business …

Basic page

… Table 5: Employment by business size   Source: ABS Australian Industry , Table 5, … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing … past three years. Chart 7 shows the industry sectors where small businesses make the greatest contribution to …

Small business recovery aided by access to finance: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s extension of the SME Recovery Loan Scheme, providing small and family businesses with critical access to finance as they work to…

… Small business recovery aided by access to finance: Ombudsman 13 December 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … access to finance as they work to get back on their feet. Under the extended scheme announced by the Treasurer today, …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Supermarket inquiry, Federal…

… TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List 17 April 2024 TRANSCRIPT Australian … the court system somehow?  Bruce Billson Yeah, it does. Under our Constitution, Chapter III, if there's a decision …

Media Centre item
Transcript
ASBFEO Live

Location of Australia’s small businesses - regional and metro areas

… Location of Australia’s small businesses - regional and metro areas The graphs and … directly to your device. This data presents Australia’s small businesses according to their regional or metropolitan … 2021-22,  Accessed 11 January 2024. Table 1: Small business by location, 30 June 2023 Download data Source : …

Basic page

Banking services essential to rural and regional small businesses

Banking services essential to rural and regional small businesses

Banking services are essential to small businesses in rural and regional areas and more should be done to support those impacted by branch closures, the…

… Banking services essential to rural and regional small businesses 22 December 2021 Banking services essential to rural and regional small businesses Banking services are essential to small … those impacted by branch closures, the Australian Small Business and Family Enterprise Ombudsman Bruce Billson says. …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business disputes with Big Tech digital platform providers

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Annie Guest.

ABC Radio AM Program

 

…

… TRANSCRIPT: Small business disputes with Big Tech digital platform providers 15 October 2024   15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times for Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

6 December 2022

…

… TRANSCRIPT: Payment Times for Small Businesses 06 December 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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