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  • About us
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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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Content type

  • Basic page (90)
  • Media Centre item (20)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (19)

Media Source

  • ASBFEO Live (20)

Mental health

… Mental health When you own a small and family business, your business is not the only thing you need to … to help manage the stressors involved in owning a small business. More Mental Health Resources for Small … When you own a small business, it is vital to look after your mental …

Basic page

… Looking to start a small business? Our mission is to ensure Australia is the best … to have every chance to succeed. Are you a potential small business owner and need some help finding out where to … Looking to start a small business? Our mission is to ensure Australia is the …

… Data snapshot Chart 1: Private sector employment by business size Source: Based on ABS, Australian Industry. … in ABS, Australian Industry methodology. Chart 3: Age of small business owners Total business owners: Based on … 2024. Chart 6: Change in ASBFEO Pulse Note: The ASBFEO Small Business Pulse did not reflect a fall in 2020 as …

… #TYSmallBiz #SmallBizMatters) tagging us in your ‘small business matters because’ video or ‘I love small business’ (using the love heart motion boomerang). Let … #TYSmallBiz #SmallBizMatters) tagging us in your ‘small business matters because’ video or ‘I love small …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been approached by over 1,100 small businesses regarding contracts with Viewble Media Pty … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been …

Small Business Hub

… Small Business Hub The Small Business Hub is a free space for visiting interstate  small … The Small Business Hub is a free space that provides small businesses, family enterprises and industry … Small Business Hub …

Basic page

… The Supreme Court handles serious civil matters, including business disputes involving claims over $200,000.   Resources … There are various free or low-cost resources available to small businesses. These services can help you understand your legal rights and options. VIC Small Business Commissioner offers strategic and procedural …

… We helped a franchisee who sought to progress to mediation under the Franchising Code of Conduct. A dispute arose about … the two parties. Mediating to resolve disputes We help small businesses to resolve disputes and to access mediation … their issues.  Franchise reinstated A thriving small business was approached by the state leaders of an …

Contribution to Australian Gross Domestic Product

… transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its … are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added over … The value that small business adds to Australia’s economy can be calculated …

Basic page

… agent The ASBFEO received a request for help from a small business owner running a food outlet in a shopping centre. He … longer viable. In addition, he had extra cleaning charges under his lease that he believed to be unfair. Following our … agent The ASBFEO received a request for help from a small business owner running a food outlet in a shopping …

… legislation The activities of the Office of the Australian Small Business and Family Enterprise Ombudsman are governed by the … Small Business and Family Enterprise Ombudsman Act 2015 Under the Act, the Minister for Small Business is required to … The activities of the Office of the Australian Small Business and Family Enterprise Ombudsman are governed …

… Completed events Accounting Business Expo 20 - 21 March MCEC, Melbourne COSBOA National Small Business Summit 3 - 4 April Sofitel Sydney, Darling … and Business Opportunities Expo 4 - 5 May Sydney, NSW CBR Small Business Expo 9 May Canberra, ACT CommBank Small …

… Our Assistance Team received a request for help from a small business owner running a food outlet in a shopping centre. He … longer viable. In addition, he had extra cleaning charges under his lease that he believed to be unfair. Following our … Our Assistance Team received a request for help from a small business owner running a food outlet in a shopping …

… to Australian Gross Domestic Product Number of small businesses in Australia Apprentices and Trainees Employed by Small Business …

… which excludes financial and insurance services. Small businesses are those with 0-19 employees, medium … well as adding a significant contribution to total value, small business adds more value than other business size in the … which excludes financial and insurance services. Small businesses are those with 0-19 employees, medium …

… There are also great events run through the year like small business expos in the major cities. You can come and find us … other available resources at your state level. The Small Business Commissioners Offices are a good starting … There are also great events run through the year like small business expos in the major cities. You can come and …

The Tax Concierge Service

… The Tax Concierge Service The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a … of the procedures for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) …

Basic page

… response that includes an explanation of: the reasonable business grounds for refusal other changes the employer is … the introduction of single-interest agreement bargaining.  Small business owners with less than 20 employees cannot be compelled to bargain under the single interest stream. For those with 20-49 …

Disputes with an overseas business

… Disputes with an overseas business In this global economy, Australian small businesses often engage or partner with overseas … or receive services such as contracting IT services. Business disputes may be about faulty products or services … Business disputes may be about faulty products or services …

Basic page

… On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure, and recreation … On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce …

… On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation … On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce …

Small Business Natural Disaster Preparedness and Resilience Inquiry form

… Small Business Natural Disaster Preparedness and Resilience Inquiry form The impacts of natural disasters on small businesses can be devastating. These impacts can … Recovering from this can take a heavy toll on small business owners, their employees, and the broader community.  …

Basic page

… Ombudsman engaged with relevant stakeholders, including small and family businesses, their advisers, and … 36 communities across Australia to directly hear from small and family businesses impacted by natural disasters. In … only one in four small businesses have a current business continuity plan. By taking simple steps to be better …

… Ombudsman engaged with relevant stakeholders, including small and family businesses, their advisers, and … 36 communities across Australia to directly hear from small and family businesses impacted by natural disasters. In … only one in four small businesses have a current business continuity plan. By taking simple steps to be better …

… well as a continuing focus on disrupting investment scams. Business Tasmania News and Updates In today's edition: … Sydney on 3 November 2022. One quarter of Australians under major financial stress: report A growing number of … sights. Cash flow uncertainty among top stress factors for small business owners Managing cash flow remains one of the …

… A note about small business definitions: Given the range in roles of various … is not surprising that they use different definitions of small businesses. The Australian Taxation Office (ATO) uses a … A note about small business definitions: Given the range in roles of …

… Completed events Franchising & Business Opportunities Expo 6 - 7 May Melbourne, VIC Find us at stand D30 CommBank Small-biz Week 24 - 25 May Melbourne, VIC Find us at booth Q1 … SA The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD SXSW Sydney …

… Tribunal resolves a wide range of disputes, including small business matters.  Magistrates Court The  ACT Magistrates … There are various free or low-cost resources available to small businesses that can help you understand your legal … Tribunal resolves a wide range of disputes, including small business matters.  Magistrates Court The  ACT …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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