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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

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    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • ASBFEO Live (214)

Small business key to lifting living standards and economic resilience

Originally posted in the Canberra Times

It is pleasing to see so much recent attention on what is needed to bolster our economic resilience and to restore living standards at a time of uncertainty and disruption. International economic…

… Small business key to lifting living standards and economic … existing and persistently strong pressures on many small and family businesses. Improving our productivity and … we have and creating more value from what we use. In a business-sense, it's being able to produce more services and …

Media Centre item
Op-ed
ASBFEO Live

3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses

 18 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

…

… 3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses 18 October 2024   18 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …   18 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Even if these aren't new ideas, we have a chance to shift the conversation

Originally published in The Canberra Times

By Bruce Billson

The Treasurer has released the agenda for the much-vaunted three-day Economic Reform Roundtable he is hosting in just a few short days (August 19 to 21), and there is feverish…

… are most helping budget repair? What of the three in five small businesses that are not companies? You get the idea. … Cautious optimism was very much the vibe at the recent small business roundtable I attended, along with other willing … are most helping budget repair? What of the three in five small businesses that are not companies? You get the idea. …

Media Centre item
Op-ed
ASBFEO Live

… 1. Number of small businesses by employment The Australian Bureau of Statistics (ABS) defines small businesses as those with less than 20 employees. As … businesses were small businesses in June 2023.  Table 1: Business size measured by employment in June 2023 Number of …

OMBUDSMAN SUPPORTS ‘RIGHT-SIZED’ PRIVACY CHANGES FOR SMALL BUSINESS

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

Mr. Billson…

… OMBUDSMAN SUPPORTS ‘RIGHT-SIZED’ PRIVACY CHANGES FOR SMALL BUSINESS 28 September 2023 The public rightly expects any … and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business … and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business …

Media Centre item
Media Releases
ASBFEO Live

Economic roundtable’s blind spot could cripple nation’s engine room

Originally published in The Daily Telegraph

By Bruce Billson

This sector makes up 98 per cent of Australian businesses, so why is it under-represented at the upcoming economic roundtable? It cannot merely be an afterthought, writes Bruce…

… up 98 per cent of Australian businesses, so why is it under-represented at the upcoming economic roundtable? It … . While I remain hopeful of a productive outcome, small and family business owners aren’t losing sleep wondering about what … . While I remain hopeful of a productive outcome, small and family business owners aren’t losing sleep …

Media Centre item
Op-ed
ASBFEO Live

Tasmania

… Tasmania There were 42,010 small businesses in Tasmania, representing 2% of Australian small businesses on 30 June 2023. This is in proportion to … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

Right-sized Regulation

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

…

… Regulation 29 September 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … that difficult initial startup period where they're under quite significant pressures. What's your plan? Bruce … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

How small business can get help

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: How small business can get help, insolvency concerns, payment times, solving problems with digital…

… How small business can get help 02 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Future Made in Australia

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Sky News Business Now

Subject: 14 Steps to energise enterprise, small business and Future Made in Australia

Ross…

… Future Made in Australia 08 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … business owner now is 50 years old. The number that are under 30 are 8 per cent whereas it was 17 per cent in the … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

The business landscape has changed drastically. Remember, trust your spidey senses

Originally published in The Canberra Times

By Bruce Billson

Digital tools have transformed the economy and the ways in which we do business.

There's much to be gained for a small or family business deepening its digital engagement.…

… The business landscape has changed drastically. Remember, trust … in which we do business. There's much to be gained for a small or family business deepening its digital engagement. … lame cheque-in-the-mail excuses. AI tools are helping many small businesses streamline "admin", support compliance, …

Media Centre item
Op-ed
ASBFEO Live

Inspiring people to start their own business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Inspiring people to start their own business, creating Prime Minister’s Small Business Awards, right-…

… Inspiring people to start their own business 30 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … right. This is more than Gen Z, but when we look at the under 30 group, 8% of business owners are currently under the … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Right to Disconnect Law for Small Business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney

Subject: Right to Disconnect Law for Small Business…

… Right to Disconnect Law for Small Business 26 August 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Right to Disconnect Law for Small Business …

Media Centre item
Transcript
ASBFEO Live

Apprentices and Trainees Employed by Small Business

… Apprentices and Trainees Employed by Small Business This data includes the numbers, industries and … were aged 24 and under in December 2023. The number of apprentices and … the numbers, industries and demographics of Australia’s small business apprentices and trainees and illustrates the …

Basic page

Women owned small business

Originally published in The Canberra Times

By Bruce Billson

More and more women are creating new businesses to find solutions to everyday problems.

About 35 per cent of small businesses are owned or led by women.

This is double…

… Women owned small business 31 March 2025 Originally published in The Canberra … find solutions to everyday problems. About 35 per cent of small businesses are owned or led by women. This is double … find solutions to everyday problems. About 35 per cent of small businesses are owned or led by women. This is double …

Media Centre item
Op-ed
ASBFEO Live

… Other disputes Managing financial hardship We assisted a small business owner who applied for finance from a financial … unforeseen health issues. Because of the health issues the small business owner could no longer work and was living on …

Big tech laziness is hurting small Australian businesses

Originally published in The Canberra Times.

Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, when there is a problem - such as having your account shut down after being hacked -…

… Big tech laziness is hurting small Australian businesses 13 May 2024 Originally published … Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, … need for them to do better by their small and family business customers. In too many cases, when there is a …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business

Nicole Overall

Unsurprisingly and sadly, more and more small businesses are falling victim to ever more sophisticated cyber-attacks. So, what's to be done? Well, to explore some potential solutions, I have on the line now Bruce…

… TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business 09 October 2024 Nicole Overall Unsurprisingly and … small business vulnerabilities. They're sending out emails under the name of some software security providers saying, …

Media Centre item
Transcript
ASBFEO Live

… Contract disputes Termination fee waived for small business  Due to financial stress, a small business was … she started investigations. She discovered she was still under contract to the local paper, even though she had never …

Celebrating the entrepreneurial spirit of family owned businesses on National Family Business Day, 19 September

Family owned businesses play a crucial role in the economy and our communities. Some of Australia’s most successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy in name and value to the…

… spirit of family owned businesses on National Family Business Day, 19 September 18 September 2025 Family owned … largest businesses that once started out as a family business, their business success is also part of Australia’s … well as professional services. As if owning and running a small business isn’t challenging enough, these challenges are …

Media Centre item
Media Releases
ASBFEO Live

The small business insurance crisis

Originally published in Kochies Business Builder.

Many small and family businesses say their biggest and most pressing cost pressure is not wages, energy or even landlords putting up the rent; it’s insurance, writes Small Business and…

… The small business insurance crisis 10 January 2024 Originally published in Kochies Business Builder. Many small and family businesses say their biggest and most … who – for many reasons – might choose to be uninsured or under-insured and have options about the level and nature of …

Media Centre item
Op-ed
ASBFEO Live

Resources for starting a small business

… Resources for starting a small business Looking to start a small business? Our mission is to ensure Australia is the … Australia is the best place to start, grow or transform a business. We strive to make sure your business can access every support available to have every …

Basic page

… Table 5: Employment by business size   Source: ABS Australian Industry , Table 5, … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing … by industry ranked by number of people employed by small business, 30 June 21 Source: ABS Australian Industry, …

MEDIA RELEASE: Surge in small business disputes with Big Tech platforms

The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr Billson said over the past…

… MEDIA RELEASE: Surge in small business disputes with Big Tech platforms 15 October 2024 The number of small business disputes with Big Tech platform providers is … The number of small business disputes with Big Tech platform providers is 86 per … MEDIA RELEASE: Surge in small business disputes with Big Tech platforms …

Media Centre item
Media Releases
ASBFEO Live

For small businesses, it’s a season to be … prepared!

Originally published in Convenience World Magazine and Business Builders

Over the past few years, Australia has endured an onslaught of natural disasters. Floods, storms, cyclones and bushfires have devastated communities, and the impact on too…

… For small businesses, it’s a season to be … prepared! 10 December … Originally published in Convenience World Magazine and Business Builders Over the past few years, Australia has … have devastated communities, and the impact on too many small and family businesses has been just as severe. These …

Media Centre item
Op-ed
ASBFEO Live

… the Ombudsman Almost 98% of businesses in Australia are small businesses – some 2.5 million which generate nearly … is truly worthy of recognition and celebration. Small business is a big deal.  But just back in 2006, small … aged over 50.  Today, only 8% of small business owners are under the age of 30, half what it was in the 1970s.  Why is …

Resolving small business disputes

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Raf Epstein.

ABC Radio Melbourne

Subject: Concern about small businesses being paid, resolving disputes, sleepwalking into a big corporate…

… Resolving small business disputes 03 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… Tribunal resolves a wide range of disputes, including small business matters.  Magistrates Court The  ACT Magistrates … forum for resolving smaller legal disputes. All claims under $25,000 are heard in the Northern Territory Civil and …

TRANSCRIPT: Small business disaster preparedness

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

… TRANSCRIPT: Small business disaster preparedness 24 January 2024  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT: Small business disaster preparedness …

Media Centre item
Transcript
ASBFEO Live

Too many small businesses are hurt by not being in the 'in-crowd'

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

… Too many small businesses are hurt by not being in the 'in-crowd' 27 … Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for … Winning a government contract can be life-changing for a small business. As all businesses know, there is no …

Media Centre item
Op-ed
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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