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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
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    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
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    • The Digital Millennium Copyright Act (US)
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    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
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    • Location of Australia’s small businesses - regional and metro areas
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  • Media Centre item (299)
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Media Source

  • ASBFEO Live (299)

Success story type

Let's boost small and family businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 14 Steps to energise enterprise to boost small and family businesses

Leon Delaney…

… Let's boost small and family businesses 08 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman…

… SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS 27 June 2024 Income tax cuts, a rise in the minimum … million from 35% to 40%. While the target for contracts under $1 billion will lift from 20% to 25%. It also says it …

Media Centre item
Media Releases
ASBFEO Live

The obstacles entrepreneurs face

By Bruce Billson.

Published in the Western Advocate.

More needs to be done to support and recognise small businesses. 

A RECENT Westpac study found almost half of the people starting their own business are motivated by the dream…

… Advocate. More needs to be done to support and recognise small businesses.  A RECENT Westpac study found almost half of the people starting their own business are motivated by the dream to be their own boss. … 8 per cent of small business owners are currently aged under 30 - that's half of what it was in the 1970s. Why is …

Media Centre item
Op-ed
ASBFEO Live

Rising cost of small business insurance

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South-East NSW

Subject: rising cost of small business insurance

Eddie Williams

Insurance…

… Rising cost of small business insurance 12 August 2024 Australian Small Business … from households, not that I would recommend people under insure or self-insure or choose other options. That's …

Media Centre item
Transcript
ASBFEO Live

DIGITAL PLATFORM PROVIDERS NEED TO DO BETTER FOR SMALL BUSINESS

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.

Mr Billson said there has been a noticeable…

… DIGITAL PLATFORM PROVIDERS NEED TO DO BETTER FOR SMALL BUSINESS 27 April 2023 Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Small Business cranky and exasperated about delay passing legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says the small business community is exasperated by the delay in passing vital incentives to invest and create jobs that will expire on Sunday.

The Ombudsman called for…

… Small Business cranky and exasperated about delay passing legislation 26 June 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches Inquiry into Commonwealth Procurement

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an Inquiry to examine the impact of reforms to Commonwealth procurement rules on small business.

The Inquiry was referred to the Ombudsman by the Minister…

… into Commonwealth Procurement 30 March 2023 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … billion in procurement contracts, of which 30.8% or just under $25 billion by value, was awarded to small and medium …

Media Centre item
Media Releases
ASBFEO Live

New protections will blunt ‘too sharp by half’ conduct that harms small businesses

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has enthusiastically welcomed the Australian Government’s commitment to introduce protections for small and family businesses harmed by unfair business trading practices. 

…

… will blunt ‘too sharp by half’ conduct that harms small businesses 14 March 2025 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Procurement Inquiry

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac underwood.

Radio 2BS Bathurst

Subject: Procurement Inquiry

Jac…

… TRANSCRIPT: Procurement Inquiry 30 March 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … And what the government's asked of me is to have a look under the hood, just to see how those rules are going, which …

Media Centre item
Transcript
ASBFEO Live

Small business key to lifting living standards and economic resilience

Originally posted in the Canberra Times

It is pleasing to see so much recent attention on what is needed to bolster our economic resilience and to restore living standards at a time of uncertainty and disruption. International economic…

… Small business key to lifting living standards and economic … existing and persistently strong pressures on many small and family businesses. Improving our productivity and … we have and creating more value from what we use. In a business-sense, it's being able to produce more services and …

Media Centre item
Op-ed
ASBFEO Live

3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses

 18 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

…

… 3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses 18 October 2024   18 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… 1. Number of small businesses by employment The Australian Bureau of Statistics (ABS) defines small businesses as those with less than 20 employees. As … businesses were small businesses in June 2023.  Table 1: Business size measured by employment in June 2023 Number of …

OMBUDSMAN SUPPORTS ‘RIGHT-SIZED’ PRIVACY CHANGES FOR SMALL BUSINESS

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

Mr. Billson…

… OMBUDSMAN SUPPORTS ‘RIGHT-SIZED’ PRIVACY CHANGES FOR SMALL BUSINESS 28 September 2023 The public rightly expects any … and stored by businesses - whether they are large or small - will be protected, says the Australian Small Business …

Media Centre item
Media Releases
ASBFEO Live

SMALL BUSINESSES URGED TO TAKE URGENT ACTION TO SAFEGUARD INTERNET IDENTITY

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has implored small businesses to take urgent action to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’ or cyber criminals…

… SMALL BUSINESSES URGED TO TAKE URGENT ACTION TO SAFEGUARD … INTERNET IDENTITY 12 August 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … to allow an open slather sale of business internet names under the new .au domain. “I implore all small business …

Media Centre item
Media Releases
ASBFEO Live

BIG BUSINESS NEEDS TO PAY UP

More than half of the nation’s big businesses are missing their own deadlines for paying their small business suppliers, according to the latest data from the Payment Times Reporting Regulator.

While there has been a marginal improvement in…

… BIG BUSINESS NEEDS TO PAY UP 20 July 2022 More than half of the … are missing their own deadlines for paying their small business suppliers, according to the latest data from … 30-day payment goal has not been met, says the Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Tasmania

… Tasmania There were 42,010 small businesses in Tasmania, representing 2% of Australian small businesses on 30 June 2023. This is in proportion to … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

TRANSCRIPT: Insolvency Laws

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Luke Grant.

Money News 2GB/3AW/4BC

13 December 2022

…

… Insolvency Laws 13 December 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … that's inquiring into our insolvency system. The laws under which business insolvency and personal bankruptcy – and …

Media Centre item
Transcript
ASBFEO Live

… Background The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, launched the ASBFEO Small Business Pulse in August 2024. The Pulse is an …

How small business can get help

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: How small business can get help, insolvency concerns, payment times, solving problems with digital…

… How small business can get help 02 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Future Made in Australia

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Sky News Business Now

Subject: 14 Steps to energise enterprise, small business and Future Made in Australia

Ross…

… Future Made in Australia 08 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … business owner now is 50 years old. The number that are under 30 are 8 per cent whereas it was 17 per cent in the …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Fake reviews

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Brian Carlton.

Radio 2CC

Subject: Fake online reviews, digital platforms.

…

… TRANSCRIPT: Fake reviews 05 April 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … for many years and have seen fundamentally changed under the digital revolution, and many of them feel at a bit …

Media Centre item
Transcript
ASBFEO Live

The business landscape has changed drastically. Remember, trust your spidey senses

Originally published in The Canberra Times

By Bruce Billson

Digital tools have transformed the economy and the ways in which we do business.

There's much to be gained for a small or family business deepening its digital engagement.…

… The business landscape has changed drastically. Remember, trust … in which we do business. There's much to be gained for a small or family business deepening its digital engagement. … lame cheque-in-the-mail excuses. AI tools are helping many small businesses streamline "admin", support compliance, …

Media Centre item
Op-ed
ASBFEO Live

Inspiring people to start their own business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Inspiring people to start their own business, creating Prime Minister’s Small Business Awards, right-…

… Inspiring people to start their own business 30 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … right. This is more than Gen Z, but when we look at the under 30 group, 8% of business owners are currently under the …

Media Centre item
Transcript
ASBFEO Live

Ombudsman launches mental health program awareness campaign

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

… about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year. The Australian …

Media Centre item
Media Releases
ASBFEO Live

Apprentices and Trainees Employed by Small Business

… Apprentices and Trainees Employed by Small Business This data includes the numbers, industries and … were aged 24 and under in December 2023. The number of apprentices and …

Basic page

Women owned small business

Originally published in The Canberra Times

By Bruce Billson

More and more women are creating new businesses to find solutions to everyday problems.

About 35 per cent of small businesses are owned or led by women.

This is double…

… Women owned small business 31 March 2025 Originally published in The Canberra … find solutions to everyday problems. About 35 per cent of small businesses are owned or led by women. This is double …

Media Centre item
Op-ed
ASBFEO Live

Big tech laziness is hurting small Australian businesses

Originally published in The Canberra Times.

Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, when there is a problem - such as having your account shut down after being hacked -…

… Big tech laziness is hurting small Australian businesses 13 May 2024 Originally published … Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, … need for them to do better by their small and family business customers. In too many cases, when there is a …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business

Nicole Overall

Unsurprisingly and sadly, more and more small businesses are falling victim to ever more sophisticated cyber-attacks. So, what's to be done? Well, to explore some potential solutions, I have on the line now Bruce…

… TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business 09 October 2024 Nicole Overall Unsurprisingly and … small business vulnerabilities. They're sending out emails under the name of some software security providers saying, …

Media Centre item
Transcript
ASBFEO Live

The small business insurance crisis

Originally published in Kochies Business Builder.

Many small and family businesses say their biggest and most pressing cost pressure is not wages, energy or even landlords putting up the rent; it’s insurance, writes Small…

… The small business insurance crisis 10 January 2024 Originally published in Kochies Business Builder. Many small and family businesses say their biggest and most … who – for many reasons – might choose to be uninsured or under-insured and have options about the level and nature of …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Role of ASBFEO, dispute resolutions, Tax Concierge Service

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Vivienne Ryan.

Small Business Connections TV

 

Subject: Role of ASBFEO, dispute…

… resolutions, Tax Concierge Service 23 May 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … are some exemptions to that, though, some exceptions. Under the Franchising Code, there's certain trigger dates and …

Media Centre item
Transcript
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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