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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
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      • Franchising Mediation Feedback Form
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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      • One thing ASBFEO can do for me
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Media Section

  • Media Centre (285)
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  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

Designing and promoting the Industry Growth Program to engage small and family businesses

… and promoting the Industry Growth Program to engage small and family businesses Date Fri, 07/28/2023 - 12:00 File … and promoting the Industry Growth Program to engage small and family businesses …

Submission

… B2B Enterprise Week 25 - 26 October Melbourne, VIC October Business Month  -  Australian Government Resources for Small Businesses 31 October Darwin, NT, and online Make a … Business Month  -  Australian Government Resources for Small Businesses 31 October Darwin, NT, and online Make a …

… Table 2: Number of small businesses in greater capital city areas, 30 June 2023 … Table 2: Number of small businesses in greater capital city areas, 30 June 2023 …

… The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … to mediation alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of … … The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute …

Promoting competition and lowering small business payment costs through default debit card settings and tokenisation

… Promoting competition and lowering small business payment costs through default debit card settings … and Tokenisation … Promoting competition and lowering small business payment costs through default debit card …

Submission

… Cyber security is more important than ever. Vast numbers of small and family businesses are being compromised and, in … . The check list below describes some simple steps to help small businesses and family enterprises avoid or reduce the … security is more important than ever. Vast numbers of small and family businesses are being compromised and, in …

Improving the transparency and timeliness of payments to small and family businesses

… Improving the transparency and timeliness of payments to small and family businesses Date Wed, 03/01/2023 - 12:00 File … … Improving the transparency and timeliness of payments to small and family businesses …

Submission

… Chart 1: Proportion of small businesses in capital cities and regional areas, 30 June 2023. … Chart 1: Proportion of small businesses in capital cities and regional areas, 30 …

… access to a one-hour consultation with an experienced small business tax lawyer. A $100 co-payment is required, with the … an additional one-hour consultation from the experienced small business tax lawyer once an Application for Review is …

… services.  Clarify what is achievable and link it to the small business’ goals to display your practical approach and … conversation so you can get to know your client’s business and current services (if any) to tailor your …

… How the DMCA may affect your business The DMCA is part of the United States copyright law. … services and objects, images and media.  If a person or a business believes any of your online content infringes on … issuing a formal counter-notice, you are placing yourself under the jurisdiction of the US legal system. This means you …

Inquiry into promoting economic dynamism, competition and business formation

… Inquiry into promoting economic dynamism, competition and business formation Date Mon, 05/08/2023 - 12:00 File SB - Promoting economic dynamism, competition and business formation.pdf pdf 255.07 KB Summary Inquiry into promoting economic dynamism, competition and business formation … Inquiry into promoting economic …

Submission

Clarifying the Treatment of Trusts Under Insolvency Law

… Clarifying the Treatment of Trusts Under Insolvency Law Date Wed, 12/08/2021 - 12:00 File Clarifying the Treatment of Trusts Under Insolvency Law 1299.pdf pdf 96.81 KB Summary Clarifying the Treatment of Trusts Under Insolvency Law  … Clarifying the Treatment of Trusts …

Submission

Supporting business adoption of eInvoicing

… Supporting business adoption of eInvoicing Date Thu, 02/24/2022 - 12:00 File 20220225 supporting business adoption of eInvoicing 1234 (002).pdf pdf 300.58 KB Summary Supporting business adoption of eInvoicing … Supporting business …

Submission

… Chart 2: Industry value added by business size in 2022-23 Source:   ABS Australian Industry , … 2 shows that the largest contributions in dollar terms by small business to GDP are in the following industries: … is mining. Interestingly, you can see that in Chart 2 small businesses contributed only 14% of all value added in …

Inquiry into the adequacy and efficacy of Australia’s anti-money laundering and counter-terrorism financing (AML/CTF) regime

Submission

Reforming Australia’s Anti-Money Laundering and Counter Terrorism Financing Regime

Submission

Notification of refusal to mediate – Bait’N’Go (BNG Logistics Australia Pty Ltd)

… the Ombudsman Kate Carnell AO The Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) received a … . After unsuccessful attempts at pre-meditation, under subsection 71(4) of the Australian Small Business and …

Basic page

… Industries Half of all small businesses are in four industries: Construction (18%) … Bureau of Statistics , customised data, 2022. Chart 4: Small businesses by industry, June 2022 Source: ABS Counts of Australian Business 8165.0 , Table 17, August 2022 and ASBFEO …

Accessibility

… Accessibility Under the Disability Discrimination Act 1992, Australian … To meet this requirement, the Office of the Australian Small Business and Family Enterprise Ombudsman has adopted the  Web …

Basic page

ACCC-ICA Assessment of Business Interruption Insurance claims from COVID19

… ACCC-ICA Assessment of Business Interruption Insurance claims from COVID19 Date Fri, … 03/04/2022 - 12:00 File 280222 - ACCC-ICA Assessment of Business Interruption Insurance claims from COVID19 - … authorisation for arrangements to assist assessment of business interruption insurance claims arising from COVID-19 …

Submission

… MSME Day messages from the Ombudsman, Minister for Small Business and the Prime Minister The Ombudsman celebrates World Micro, Small and Medium Sized Enterprises Day 2023 A message from …

Improving schemes of arrangement to better support businesses

Submission

Defining an Australian Business for Commonwealth Procurement

… Defining an Australian Business for Commonwealth Procurement Date Tue, 11/05/2024 - … 241105 SB - Department of Finance - Defining an Australian Business for Procurement.pdf pdf 2.7 MB Summary Defining an Australian Business for Commonwealth Procurement … Defining an …

Submission

Language Assistance

… Language Assistance The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) website provides a range of information to assist small business owners from a diverse range of backgrounds to …

Basic page

… two functions: to provide dispute resolution services to small businesses and family enterprises to advocate on behalf of small business and family enterprises. ASBFEO will only use your … to restrictions on such access or alteration of records under applicable provisions of any law of the Commonwealth). …

… you are having trouble with, or write to the head of the business or organisation. Branding – If you have a business logo or brand, add this at the top of your letter. … and the issue isn’t directly about a debt owed – The business.gov.au website, has helpful information including a …

… Contracting can provide flexibility to small businesses and can be an excellent way to earn money … or a contractor … Contracting can provide flexibility to small businesses and can be an excellent way to earn money …

… affected and do they know about the impacts on your business? See the Fair Work Ombudsman’s webpage about … with emergency services before inspecting damage to your business (taking photographs may help). Contact your … Government Emergency Information Line (180 22 66). 6. Business accommodation arrangements Investigate options for …

… Canberra City, adjacent to the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Opening … the Hub user. ASBFEO can provide recommendations of local small catering businesses if required.  … 766 …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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