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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
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        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
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      • Managing change
        • Best practice for franchisors
          • The psychology of change
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      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
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    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
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    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
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    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Content type

  • Media Centre item (214)
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Media Section

  • Media Centre (203)
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Media Source

  • ASBFEO Live (214)

… affected and do they know about the impacts on your business? See the Fair Work Ombudsman’s webpage about … with emergency services before inspecting damage to your business (taking photographs may help). Contact your … Government Emergency Information Line (180 22 66). 6. Business accommodation arrangements Investigate options for …

… Canberra City, adjacent to the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Opening … the Hub user. ASBFEO can provide recommendations of local small catering businesses if required.  …

… Information statement for prospective franchisees Business.gov.au – How to franchise your business or buying a franchise Franchising Franchise your … Franchising and tax Essentials to strengthen your small business …

June newsletter - Celebrating small business

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June.

… June newsletter - Celebrating small business This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. … This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. … June newsletter - Celebrating small business …

Newsletters

Revised Online Small Business Lenders Code of Practice

… Revised Online Small Business Lenders Code of Practice Date Thu, 08/04/2022 - 12:00 File 20220804 AFIA Online Small Business Lenders Code of Practice (1364).pdf pdf 291.53 … Revised Online Small Business Lenders Code of Practice …

Submission

… Australia the best place to start, grow and transform a small business. We strive to make sure your business can access every support available to have every … Australia the best place to start, grow and transform a small business. We strive to make sure your business can …

… may not add up to totals. Exercise care when analysing small numbers. The ABS revised data for 2021-22 so these … may not add up to totals. Exercise care when analysing small numbers. The ABS revised data for 2021-22 so these …

Treasury Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations

… Treasury Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and … pdf 324.27 KB Summary Treasury Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and … Treasury Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and …

Submission

… collection accumulating unnecessary interest harming the business relationship. The other party may not agree to your … (and others) as much as possible to avoid harming future business. Resources to help: AFSA - Debt help Business.gov.au - Manage being in debt ACCC - dealing with …

… their dispute via mediation or arbitration. An ADR process under the Code means mediation, with arbitration also … as part of their internal complaint handling process or under the Code. The ASBFEO maintains a specialist list of … matters across the country. All mediators are accredited under the National Mediator Accreditation Standards system. …

… Phone 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information Line is … Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays. … 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information …

… Some options you have are: contacting the person or business that issued the notice to negotiate its removal … issuing a formal counter-notice, you are placing yourself under the jurisdiction of the US legal system. This means you may open yourself up to legal action under US law.  …

… Dispute Resolution (ADR) Process An ADR process under the Code means conciliation or mediation. The process … dispute resolution option for franchisees and franchisors under the Code. Where parties are unable to resolve a dispute … each state and territory. All practitioners are accredited under the National Mediator Accreditation Standards system. …

… Table 1: Employment by business size Size 2020-21 2021-22  2022-23   ('000) % ('000) % ('000) % Small Business (0-19 Employees) 5,036 42% 5,161 42% 5,368 42% … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing …

… extracted on 27/08/2024 About the data We define small businesses as those with less than 20 employees in this … apprentices and trainees who are actively training under the terms of their contracts. Tables may not sum to … extracted on 27/08/2024 About the data We define small businesses as those with less than 20 employees in this …

Cyber crims' web hunt: Businesses warned to protect online identity

Originally published in The Advertiser

Originally published in The Advertiser

Media Centre item
News
ASBFEO Live

… services.  Clarify what is achievable and link it to the small business’ goals to display your practical approach and … conversation so you can get to know your client’s business and current services (if any) to tailor your … services.  Clarify what is achievable and link it to the small business’ goals to display your practical approach and …

… When you own a small and family business, your business is not the only thing you need to look after. It is … When you own a small and family business, your business is not the only thing you need to …

Business Groups and the Banking Code

… Business Groups and the Banking Code Date Fri, 02/25/2022 - … SB definition review 1310 FINAL.pdf pdf 256.95 KB Summary Business groups and the Banking Code … Business groups and the Banking Code … Business Groups and the Banking Code …

Submission

… ASBFEO Small Business Pulse   Note: Scale starts at 75.0.  Source : ASBFEO, 2024 ASBFEO Small Business Pulse changes   Note: The ASBFEO Small Business …

… of the procedures for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance … is reached. Please note: The Tax Concierge Service assists small business operators with the ART and CDDA processes, we cannot … is reached. Please note: The Tax Concierge Service assists small business operators with the ART and CDDA processes, we …

… About the data We define small businesses as those with less than 20 employees in this … apprentices and trainees who are actively training under the terms of their contracts. Tables may not sum to … About the data We define small businesses as those with less than 20 employees in this …

… Wellbeing supports for small business Mental health | ASBFEO    Mental health and wellbeing support for business | business.gov.au … health | ASBFEO    Mental health and wellbeing support for business | business.gov.au …

Regulating greenwashing and the specific needs of small business

… Regulating greenwashing and the specific needs of small business Date Wed, 06/21/2023 - 12:00 File SB - Regulating 'Greenwashing' and the specific needs of small business.pdf pdf 181.82 KB Summary Greenwashing … Regulating greenwashing and the specific needs of small business …

Submission

… Number of small businesses by turnover   Table 3: Business numbers by annual turnover in June 2024 … Number of small businesses by turnover   Table 3: Business numbers by annual turnover in June 2024 …

Procurement

… to the Commonwealth Procurement Rules The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … the impact of reforms to Commonwealth Procurement Rules on small business. This Inquiry is reviewing the implementation …

Basic page

… On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, …

… extracted on 27/08/2024. Small businesses accounted for 42% of all apprentices and … extracted on 27/08/2024. Small businesses accounted for 42% of all apprentices and …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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