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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
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        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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      • One thing ASBFEO can do for me
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Media Section

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  • ASBFEO Live (214)

Accounting for small businesses in international trade and investment agreements

… Accounting for small businesses in international trade and investment … Accounting for small businesses in international trade and investment …

Submission

… extracted on 27/08/2024. 2.  Demographics of small business apprentices and trainees Sex More than three … (79%) of apprentices and trainees in-training employed by small business in December 2023 were male (the term 'sex' is … extracted on 27/08/2024. 2.  Demographics of small business apprentices and trainees Sex More than three …

Reforming the Payment Systems (Regulation) Act 1998 to promote competition in the debit card market and lower small business payment costs

… to promote competition in the debit card market and lower small business payment costs Date Thu, 07/06/2023 - 12:00 File SB - … to promote competition in the debit card market and lower small business payment costs …

Submission

… access to a one-hour consultation with an experienced small business tax lawyer. A $100 co-payment is required, with the … an additional one-hour consultation from the experienced small business tax lawyer once an Application for Review is … access to a one-hour consultation with an experienced small business tax lawyer. A $100 co-payment is required, …

… ASBFEO response Small business Ombudsman's procurement report released OP-ED: Too many small businesses are hurt by not being in the 'in-crowd' … Small business Ombudsman's procurement report released OP-ED: Too …

… services.  Clarify what is achievable and link it to the small business’ goals to display your practical approach and … conversation so you can get to know your client’s business and current services (if any) to tailor your …

… How the DMCA may affect your business The DMCA is part of the United States copyright law. … services and objects, images and media.  If a person or a business believes any of your online content infringes on … issuing a formal counter-notice, you are placing yourself under the jurisdiction of the US legal system. This means you …

Franchisee-initiated exit - Best practice guidance for franchisees

… the franchise agreement? Will it impact the value of your business and how it might be able to operate, if at all? Will … impacts on any premises lease? Will it trigger liability under personal guarantees? Is sale of the franchised business as a going concern a realistic option?   Consider …

Basic page

… Step Two: Alternative dispute resolution An ADR process under the Code means conciliation or mediation. The process … dispute resolution option for franchisees and franchisors under the Code. Where parties are unable to resolve a dispute … each state and territory. All practitioners are accredited under the National Mediator Accreditation Standards system. …

Characteristics that are important in a franchise relationship

… should be able to show it is a proven and successful business model, and it is possible for a franchisee to make … the value it adds and support it provides through the business relationship.     Shared goals: Both franchisors and …

Basic page

… loss to the franchisee caused ongoing disruption to their business, including frequent operational or marketing changes … loss to the franchisee caused ongoing disruption to their business, including frequent operational or marketing changes …

Reforming Australia’s Anti-Money Laundering and Counter Terrorism Financing Regime

Submission

… Industries Half of all small businesses are in four industries: Construction (18%) … Bureau of Statistics , customised data, 2022. Chart 4: Small businesses by industry, June 2022 Source: ABS Counts of Australian Business 8165.0 , Table 17, August 2022 and ASBFEO …

AUSTRAC exposure draft Anti-Money Laundering and Counter-Terrorism Financing Rules 2025

Submission

… Chart 2: Industry value added by business size in 2022-23 Source:   ABS Australian Industry , … 2 shows that the largest contributions in dollar terms by small business to GDP are in the following industries: … is mining. Interestingly, you can see that in Chart 2 small businesses contributed only 14% of all value added in …

Supporting business adoption of eInvoicing

… Supporting business adoption of eInvoicing Date Thu, 02/24/2022 - 12:00 File 20220225 supporting business adoption of eInvoicing 1234 (002).pdf pdf 300.58 KB Summary Supporting business adoption of eInvoicing … Supporting business adoption of eInvoicing … Supporting business adoption of eInvoicing …

Submission

Accessibility

… Accessibility Under the Disability Discrimination Act 1992, Australian … To meet this requirement, the Office of the Australian Small Business and Family Enterprise Ombudsman has adopted the  Web …

Basic page

Improving schemes of arrangement to better support businesses

Submission

Notification of refusal to mediate – Bait’N’Go (BNG Logistics Australia Pty Ltd)

… the Ombudsman Kate Carnell AO The Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) received a … . After unsuccessful attempts at pre-meditation, under subsection 71(4) of the Australian Small Business and …

Basic page

Inquiry into promoting economic dynamism, competition and business formation

… Inquiry into promoting economic dynamism, competition and business formation Date Mon, 05/08/2023 - 12:00 File SB - Promoting economic dynamism, competition and business formation.pdf pdf 255.07 KB Summary Inquiry into promoting economic dynamism, competition and business formation …

Submission

Defining an Australian Business for Commonwealth Procurement

… Defining an Australian Business for Commonwealth Procurement Date Tue, 11/05/2024 - … 241105 SB - Department of Finance - Defining an Australian Business for Procurement.pdf pdf 2.7 MB Summary Defining an Australian Business for Commonwealth Procurement … Defining an Australian Business for Commonwealth Procurement …

Submission

… MSME Day messages from the Ombudsman, Minister for Small Business and the Prime Minister The Ombudsman celebrates World Micro, Small and Medium Sized Enterprises Day 2023 A message from …

ACCC-ICA Assessment of Business Interruption Insurance claims from COVID19

… ACCC-ICA Assessment of Business Interruption Insurance claims from COVID19 Date Fri, … 03/04/2022 - 12:00 File 280222 - ACCC-ICA Assessment of Business Interruption Insurance claims from COVID19 - … authorisation for arrangements to assist assessment of business interruption insurance claims arising from COVID-19 …

Submission

Reform to non-compete clauses and other restraints on workers

Submission

Inquiry into the adequacy and efficacy of Australia’s anti-money laundering and counter-terrorism financing (AML/CTF) regime

Submission

Clarifying the Treatment of Trusts Under Insolvency Law

… Clarifying the Treatment of Trusts Under Insolvency Law Date Wed, 12/08/2021 - 12:00 File Clarifying the Treatment of Trusts Under Insolvency Law 1299.pdf pdf 96.81 KB Summary Clarifying the Treatment of Trusts Under Insolvency Law  … Clarifying the Treatment of Trusts Under Insolvency Law  …

Submission

Language Assistance

… Language Assistance The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) website provides a range of information to assist small business owners from a diverse range of backgrounds to …

Basic page

… two functions: to provide dispute resolution services to small businesses and family enterprises to advocate on behalf of small business and family enterprises. ASBFEO will only use your … to restrictions on such access or alteration of records under applicable provisions of any law of the Commonwealth). …

… you are having trouble with, or write to the head of the business or organisation. Branding – If you have a business logo or brand, add this at the top of your letter. … and the issue isn’t directly about a debt owed – The business.gov.au website has helpful information including a …

… Contracting can provide flexibility to small businesses and can be an excellent way to earn money … Contracting can provide flexibility to small businesses and can be an excellent way to earn money …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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