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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Content type

  • Media Centre item (299)
  • Basic page (80)
  • Submission (28)
  • Newsletters (27)
  • Report (5)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

… Grocery Code 2024 (Code) is a mandatory code prescribed under the Competition and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps … and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps …

… We want to hear about your small business and family enterprise experiences and concerns. This … us in our policy and advocacy work to ensure the voice of small businesses and family enterprises is heard by decision …

… extracted on 27/08/2024. 2.  Demographics of small business apprentices and trainees Sex More than three … (79%) of apprentices and trainees in-training employed by small business in December 2023 were male (the term 'sex' is …

May newsletter - Small business needs cheaper, faster justice

Every business should be assured of the opportunity to compete on merit not just economic muscle and be able to defend their economic interest when the ‘rules of the road’ are infringed upon and their business is harmed.

… May newsletter - Small business needs cheaper, faster justice Every business should … upon and their business is harmed. … May newsletter - Small business needs cheaper, faster justice …

Newsletters

December newsletter - All I want for Christmas is... small business news!

… December newsletter - All I want for Christmas is... small business news! Date Wed, 12/04/2024 - 12:00 Mailchimp URL … … December newsletter - All I want for Christmas is... small business news! …

Newsletters

… ASBFEO response Small business Ombudsman's procurement report released OP-ED: Too many small businesses are hurt by not being in the 'in-crowd' … …

… Number of small business apprentices and trainees Small businesses employed 144,257 apprentices and trainees … by employer size, December 2023 … Number of small business apprentices and trainees Small businesses employed …

… Only one-in-four small businesses have a disaster plan Small Business Natural Disaster Preparedness and Resilience Inquiry …

Review of the 1 July changes to the Commonwealth Procurement Rules (2023)

… the Commonwealth Procurement Rules (2023) The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. The Inquiry was referred to the …

Report

… The ATO offers a range of services and resources to  help small businesses and family enterprises  understand and … visit the  ATO website  or call via these phone services: Business helpline:  13 10 20  (8am-6pm Mon-Fri) AUSkey … The ATO offers a range of services and resources to  help small businesses and family enterprises  understand and …

Accounting for small businesses in international trade and investment agreements

… Accounting for small businesses in international trade and investment … trade and investment agreements … Accounting for small businesses in international trade and investment …

Submission

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) receives … to raise awareness and share knowledge of issues facing small businesses and family enterprises. We endeavour to …

June newsletter - Small business matters

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. It’s a terrific opportunity to say thank you to the enterprising women and men who are the lifeblood of our communities.

… June newsletter - Small business matters This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. …

Newsletters

BRUCE'S 2023-24 BUDGET BRIEF

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the 2023-24 Budget helps small businesses with contemporary challenges.

… BRUCE'S 2023-24 BUDGET BRIEF The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the 2023-24 Budget helps small businesses with contemporary challenges. Date Tue, …

Newsletters

… Table 1: Industry value added by business size Value added by business size 2020-21 2021-22 2022-23   $m % $m % $m % Small business (0-19 employees) 438,502 33 504,944 32 589,843 … insurance services. Totals may not sum due to rounding.   Small business (employing less than 20 people) added nearly …

… Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means … the Understanding the right to disconnect factsheet   … Small businesses employees will have the right to disconnect …

… Information on the Australian Small Business and Family Enterprise Ombudsman website is provided … with those sites. … Information on the Australian Small Business and Family Enterprise Ombudsman website is …

… self-employed businesses, which accounts for 60% of all small businesses. The flexibility of self-employment remains … option for many Australians. 22% of self-employed business owners are aged 60 and over, compared to 9% of … self-employed businesses, which accounts for 60% of all small businesses. The flexibility of self-employment remains …

… Refusal to Participate in Alternative Dispute Resolution Under the  Australian Small Business and Family Enterprise Ombudsman Act 2015 ,  The …

Designing and promoting the Industry Growth Program to engage small and family businesses

… and promoting the Industry Growth Program to engage small and family businesses Date Fri, 07/28/2023 - 12:00 File … and promoting the Industry Growth Program to engage small and family businesses …

Submission

… The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. The Inquiry was referred to the …

Procurement Inquiry and Issues Paper submissions

… Inquiry and Issues Paper submissions The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. To help this inquiry we would …

Basic page

… Jobs Australia’s small businesses provide jobs for over 5 million people – … of 5 private sector jobs. The number of people employed by small businesses increased by 120,000 over the last year. … sector were the largest employers. Table 3: Employment by business size Source: ABS Australian Industry, Table 5, May …

Promoting competition and lowering small business payment costs through default debit card settings and tokenisation

… Promoting competition and lowering small business payment costs through default debit card settings … and Tokenisation … Promoting competition and lowering small business payment costs through default debit card …

Submission

… associations are invited to become a partner of the Small Business Hub. This provides a space to direct your interstate … require workspace facilities when visiting Canberra. Note: Small businesses and industry associations don't need to be a …

Skilled migration should be simpler, faster, more transparent and more accessible for small businesses

… simpler, faster, more transparent and more accessible for small businesses Date Tue, 03/28/2023 - 12:00 File SB - … simpler, faster, more transparent and more accessible for small businesses …

Submission

… extracted on 27/08/2024. Location of small business apprentices and trainees Small businesses employed nearly half of all apprentices and …

… Only one-in-four small businesses have a disaster plan. • Small Business Natural Disaster Preparedness and Resilience Inquiry …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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