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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
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        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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      • One thing ASBFEO can do for me
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • Media Centre item (214)
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Media Section

  • Media Centre (203)
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  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (214)

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) receives … to raise awareness and share knowledge of issues facing small businesses and family enterprises. We endeavour to … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) …

Designing and promoting the Industry Growth Program to engage small and family businesses

… and promoting the Industry Growth Program to engage small and family businesses Date Fri, 07/28/2023 - 12:00 File … and promoting the Industry Growth Program to engage small and family businesses …

Submission

Improving the transparency and timeliness of payments to small and family businesses

… Improving the transparency and timeliness of payments to small and family businesses Date Wed, 03/01/2023 - 12:00 File … Improving the transparency and timeliness of payments to small and family businesses …

Submission

… The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. The Inquiry was referred to the … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Procurement Inquiry and Issues Paper submissions

… Inquiry and Issues Paper submissions The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. To help this inquiry we would …

Basic page

… Table 1: Industry value added by business size Value added by business size 2020-21 2021-22 2022-23   $m % $m % $m % Small business (0-19 employees) 438,502 33 504,944 32 589,843 … insurance services. Totals may not sum due to rounding.   Small business (employing less than 20 people) added nearly …

… extracted on 27/08/2024. Location of small business apprentices and trainees Small businesses employed nearly half of all apprentices and … extracted on 27/08/2024. Location of small business apprentices and trainees Small businesses employed …

Promoting competition and lowering small business payment costs through default debit card settings and tokenisation

… Promoting competition and lowering small business payment costs through default debit card settings … Promoting competition and lowering small business payment costs through default debit card settings …

Submission

… Information on the Australian Small Business and Family Enterprise Ombudsman website is provided … professional advice before making any investment or business decisions. For inquiries about the material on this … Information on the Australian Small Business and Family Enterprise Ombudsman website is …

… Refusal to Participate in Alternative Dispute Resolution Under the  Australian Small Business and Family Enterprise Ombudsman Act 2015 ,  The … Under the  Australian Small Business and Family Enterprise Ombudsman Act 2015 ,  The …

… self-employed businesses, which accounts for 60% of all small businesses. The flexibility of self-employment remains … option for many Australians. 22% of self-employed business owners are aged 60 and over, compared to 9% of … self-employed businesses, which accounts for 60% of all small businesses. The flexibility of self-employment remains …

… Invoice tips for small businesses Using electronic invoices or e-invoicing can reduce errors. Find out more about  e-invoicing for small businesses.  Find a contact in the accounts area and … tool , to help work out your next steps and get back to business. … can reduce errors. Find out more about  e-invoicing for small businesses.  Find a contact in the accounts area and …

… the full commissioned report, Overcoming Challenges in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers … in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers …

… Jobs Australia’s small businesses provide jobs for over 5 million people – … of 5 private sector jobs. The number of people employed by small businesses increased by 120,000 over the last year. … sector were the largest employers. Table 3: Employment by business size Source: ABS Australian Industry, Table 5, May …

… common scams by checking   Scamwatch . Regularly review business practices to minimise security risks. Never click on … Cyber Security Centre  has guides and resources to help small businesses stay secure online.­ … Cyber Security Centre  has guides and resources to help small businesses stay secure online.­ …

… associations are invited to become a partner of the Small Business Hub. This provides a space to direct your interstate … require workspace facilities when visiting Canberra. Note: Small businesses and industry associations don't need to be a … associations are invited to become a partner of the Small Business Hub. This provides a space to direct your …

… the value added by businesses increased in 2023-24 for all business sizes except small businesses with five to nineteen employees. The health … the value added by businesses increased in 2023-24 for all business sizes except small businesses with five to nineteen employees. The health …

… Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means … Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means …

… to demonstrate the value you are adding to your client’s business. Tailor your reports with your client’s knowledge … Develop a deep understanding of your client’s business, so they know your recommendations of additional … to demonstrate the value you are adding to your client’s business. Tailor your reports with your client’s knowledge …

… Only one-in-four small businesses have a disaster plan. • Small Business Natural Disaster Preparedness and Resilience Inquiry … Only one-in-four small businesses have a disaster plan. • Small Business Natural Disaster Preparedness and Resilience Inquiry …

Bruce's 2024-25 Budget Brief

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

… Bruce's 2024-25 Budget Brief The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Newsletters

… Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can really wow your small business clients.   … Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can really wow your small business clients.   …

… B2B Enterprise Week 25 - 26 October Melbourne, VIC October Business Month  -  Australian Government Resources for Small Businesses 31 October Darwin, NT, and online Make a … the live streaming details or find out more on the October Business Month Booking Portal …

Review of the 1 July changes to the Commonwealth Procurement Rules (2023)

… the Commonwealth Procurement Rules (2023) The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. The Inquiry was referred to the …

Report

Protecting Australian small businesses and consumers from social media harms

… Protecting Australian small businesses and consumers from social media harms Date … Protecting Australian small businesses and consumers from social media harms …

Submission

… Commission (ASIC) You can apply for a company or business name through ASIC. Start by  checking the … the name you want to use, then you can  register a company/business , learn about your  obligations as a company … for tax purposes. You can download the ASIC  guide for small business directors  for further assistance. …

Ensuring that cyber security law reforms address the needs of small businesses

… that cyber security law reforms address the needs of small businesses Date Wed, 04/10/2024 - 12:00 File 240410 SB … that cyber security law reforms address the needs of small businesses …

Submission

Mutual Recognition Scheme slashes red tape for tradies and professionals

In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, South Australia and Victoria will be the first states to implement the Automatic Mutual Recognition Scheme. The scheme removes the…

… 2022 In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … scheme in July 2022. Read the full article from Kochies Business Builders.    … In a move that has been welcomed by the Australian Small Business and Family Enterprise Ombudsman, Bruce …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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