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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
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    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
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        • Produce Assessors
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Report (5)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

… Source:  ABS Counts of Australian Business , Table 17, December 2023 and ASBFEO calculations … in 2021-22. … Source:  ABS Counts of Australian Business , Table 17, December 2023 and ASBFEO calculations …

… Small business’ contribution to Australian business numbers is one indicator of their contribution to … economy. This can be explored by looking at the number of small businesses by employment and turnover. … Small …

… can help with your online presence, support your business growth, and increase profits by reaching new … that even though providers can help grow your business, small businesses often have issues with the services … that even though providers can help grow your business, small businesses often have issues with the services …

October newsletter - Small business needs right-sized regulation

Small and family business owners are increasingly shouldering more risk for less reward as compounding regulations and economic challenges hit businesses.

… October newsletter - Small business needs right-sized regulation Small and family business owners are increasingly shouldering …

Newsletters

… guidelines. If these guidelines are breached, your business can be indefinitely suspended from the platform. If … account/s. Set a limit to the amount of spend that your business can manage until a fraudulent transaction can be … for your account/s a screenshot of your page/s with the business name. Consider expanding your business online …

… Table 2: Small business share of the total value added by industry in 2022-23 Industry sector Small Medium Large All Small business share   $m $m $m $m % Agriculture, forestry and …

… rules for fixed term contracts There are new rules for any small business who hires employees on fixed term contracts from 6 … Work Commission to extend the period for the contract. Small businesses and their employees can visit the  Fair Work …

… and procedures for dairy suppliers and processors. Under the Code, all milk supply agreements must contain … handling officer. Dairy Code Dispute Resolution Process Under the Code, if a party to a milk supply agreement has a … termination. Notifying the other party about the dispute Under the Code, when a dispute is to be managed under an …

… business.gov.au One of the best sources of online …  offers help on how to  plan, start , grow or  sell  your small business or family enterprise (and everything in …  offers help on how to  plan, start , grow or  sell  your small business or family enterprise (and everything in …

… available online it can be hard to know where to turn for business support. My Business Health is here to help you navigate the system, to … good mental health, and vice versa. We want to ensure that small business owners have the tools to manage the challenges …

Alternative Dispute Resolution

… Alternative Dispute Resolution As a small business owner, navigating disputes with other businesses can … is Alternative Dispute Resolution | pdf 181.54 KB … As a small business owner, navigating disputes with other …

Basic page

… Australian Business Register An Australian Business Number (ABN) is a unique 11 digit number that identifies your business to the government and the community. You can …

… Refund for damaged goods The ASBFEO was contacted by a business about damaged concrete candle pots received from … immediately provided a refund for the damaged pots.  The small business owner said: “I want to thank you for helping … rightfully mine.” Refund received from material supplier A small business purchased material for leotards for a gym …

… ABOUT US The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) supports small businesses and family enterprises through two main …

Dairy Code

… and procedures for dairy suppliers and processors. Under the Code, all milk supply agreements must contain … handling officer. Dairy Code Dispute Resolution Process Under the Code, if a party to a milk supply agreement has a … termination. Notifying the other party about the dispute Under the Code, when a dispute is to be managed under an …

Basic page

… Table 1: Industry value added by business size Value added by business size 2020-21 2021-22 2022-23   $m % $m % $m % Small business (0-19 employees) 438,502 33 504,944 32 589,843 … insurance services. Totals may not sum due to rounding.   Small business (employing less than 20 people) added nearly …

… Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means … the Understanding the right to disconnect factsheet   … Small businesses employees will have the right to disconnect …

… Information on the Australian Small Business and Family Enterprise Ombudsman website is provided … with those sites. … Information on the Australian Small Business and Family Enterprise Ombudsman website is …

… self-employed businesses, which accounts for 60% of all small businesses. The flexibility of self-employment remains … option for many Australians. 22% of self-employed business owners are aged 60 and over, compared to 9% of … self-employed businesses, which accounts for 60% of all small businesses. The flexibility of self-employment remains …

… Refusal to Participate in Alternative Dispute Resolution Under the  Australian Small Business and Family Enterprise Ombudsman Act 2015 ,  The …

Designing and promoting the Industry Growth Program to engage small and family businesses

… and promoting the Industry Growth Program to engage small and family businesses Date Fri, 07/28/2023 - 12:00 File … and promoting the Industry Growth Program to engage small and family businesses …

Submission

… The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. The Inquiry was referred to the …

… Jobs Australia’s small businesses provide jobs for over 5 million people – … of 5 private sector jobs. The number of people employed by small businesses increased by 120,000 over the last year. … sector were the largest employers. Table 3: Employment by business size Source: ABS Australian Industry, Table 5, May …

Promoting competition and lowering small business payment costs through default debit card settings and tokenisation

… Promoting competition and lowering small business payment costs through default debit card settings … and Tokenisation … Promoting competition and lowering small business payment costs through default debit card …

Submission

… associations are invited to become a partner of the Small Business Hub. This provides a space to direct your interstate … require workspace facilities when visiting Canberra. Note: Small businesses and industry associations don't need to be a …

… extracted on 27/08/2024. Location of small business apprentices and trainees Small businesses employed nearly half of all apprentices and …

Review of the 1 July changes to the Commonwealth Procurement Rules (2023)

… the Commonwealth Procurement Rules (2023) The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. The Inquiry was referred to the …

Report

… Only one-in-four small businesses have a disaster plan. • Small Business Natural Disaster Preparedness and Resilience Inquiry …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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