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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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  • Basic page (102)
  • Media Centre item (22)
  • Report (5)
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Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

… and procedures for dairy suppliers and processors. Under the Code, all milk supply agreements must contain … and procedures for dairy suppliers and processors. Under the Code, all milk supply agreements must contain …

… The ASBFEO can guide you through dispute resolution process under the Code or help you find an ADR practitioner. The best … The ASBFEO can guide you through dispute resolution process under the Code or help you find an ADR practitioner. The best …

… ADR Process - Mediation Under the Code, mediation is a structured negotiation process … Under the Code, mediation is a structured negotiation process …

… to restrictions on such access or alteration of records under applicable provisions of any law of the Commonwealth). … to restrictions on such access or alteration of records under applicable provisions of any law of the Commonwealth). …

… a way not permitted on this website, or otherwise allowed under the  Copyright Act 1968 , may be an infringement of … a way not permitted on this website, or otherwise allowed under the  Copyright Act 1968 , may be an infringement of …

… Chart 1: Employment by business size Source:   ABS Australian Industry , Table 5, …

… 1. Small business apprentices and trainees … 1. Small business apprentices and trainees …

… reached. Try and remember the ‘joy’ that drove your business motivation, implement business systems and processes to allow for short breaks, …

MSME stakeholder pack

… pack Thank you for joining ASBFEO in saying thank you to small and family business! Please find below ASBFEO’s MSME electronic …

Basic page

… your provider, work out your next steps and get back to business by using the dispute support tool .  … your provider, work out your next steps and get back to business by using the dispute support tool .  …

… including where it is required or authorised by or under an Australian law, court, or tribunal order. You can … including where it is required or authorised by or under an Australian law, court, or tribunal order. You can …

… Download the fact sheet 'Small Business, Big Dreams' Fact Sheet …

… wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their … wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their …

… if the providers experience and recommendations suit your business needs, if expectations have been met and how they … if the providers experience and recommendations suit your business needs, if expectations have been met and how they …

Newsletters

… updates on key issues, outcomes and priorities across the small business and family enterprise sector. If you need a copy of …

Basic page

… Table 1: Employment numbers ('000s) by business size … Table 1: Employment numbers ('000s) by business size …

… wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their … wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their …

… July 2023 Moreton Bay Business and Jobs Expo 13 July Moreton Bay, QLD Find us at … Moreton Bay Business and Jobs Expo 13 July Moreton Bay, QLD Find us at …

… Address Postal address Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 …

… event, you may be wearing a number of ‘hats’; that is, business owner, employer, family member, community leader, … event, you may be wearing a number of ‘hats’; that is, business owner, employer, family member, community leader, …

… August 2023 Franchising & Business Opportunities Expo 12 - 13 August Sydney, NSW Find … Franchising & Business Opportunities Expo 12 - 13 August Sydney, NSW Find …

… with emergency services before inspecting damage to your business (taking photographs may help). Contact your … with emergency services before inspecting damage to your business (taking photographs may help). Contact your …

… Business.gov.au Guide to starting a business … Guide to starting a business …

… to the person who made the claim.  The person or business who made the claim can then choose to take legal … to the person who made the claim.  The person or business who made the claim can then choose to take legal …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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