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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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  • Basic page (102)
  • Media Centre item (22)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

… Government, and it supports eligible individuals and small businesses who can't access tax advice due to economic, … The program is designed for low-income earners, small businesses, and those facing financial hardship.  … help. Services are offered by university and TAFE students under the supervision of qualified tax professionals.  …

… Invoice tips for small businesses Using electronic invoices or e-invoicing can reduce errors. Find out more about  e-invoicing for small businesses.  Find a contact in the accounts area and … tool , to help work out your next steps and get back to business. …

… matter A contractor entered into an agreement with a business but was not able to start work due to personal circumstances. The business sought a significant termination fee. After our office made initial contact, the business offered a reduced fee.  The contractor was referred …

… Chart 1: Industry value added by business size     Source:   ABS Australian Industry, Table 5, … in Chart 1, the contribution of economic value compared by business size has not changed much over the past three years.  … in Chart 1, the contribution of economic value compared by business size has not changed much over the past three years.  …

… 2. Insurance cover Make sure your business insurance is up-to-date and that you are covered for … insurance, be aware that it is an important way to reduce business risk and could make all the difference to the recovery of your business after a natural disaster.   If adequate insurance …

… wage theft factsheet. Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means …

… below. Australian Capital Territory ACT Law Society Small Business Legal Advice Clinic New South Wales LawAccess NSW … If you require further assistance, the Australian Small Business and Family Enterprise Ombudsman Information …

… Australian Taxation Office (ATO) – Starting a business, hiring and paying your workers, paying super to … Online courses with the ATO  Essentials to strengthen your small business ­  … Online courses with the ATO  Essentials to strengthen your small business ­  …

… Attribution Use of ASBFEO material under a  Creative Commons BY Attribution 3.0 Australia … Other Copyright Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia … within your organisation. Apart from any use as permitted under the  Copyright Act 1968 , all other rights are …

… on cash flow, time and resources, productivity, future business, and personal relationships. … on cash flow, time and resources, productivity, future business, and personal relationships. …

… Go to court Tips for navigating courts and tribunals as a small business Navigating courts and tribunals can be daunting. You … user-friendly systems to support self-representation for small claims. The tips below can help if you are considering …

Franchisee-initiated exit - Best practice guidance for franchisors

… a rental increase that would render the franchise business unviable. It is wise not to make an immediate … motivation and if the proposal is:  notification that the business is about to close, or the franchisee is in serious … particularly if the franchisee is not running a successful business. The Code requires a yes/no response, however, there …

Basic page

The psychology of change

… initiative, and are you able to explain the personal and business benefits to franchisees? (This material was …

Basic page

… At ASBFEO, our role is to support small businesses and family enterprises to enable them to … At ASBFEO, our role is to support small businesses and family enterprises to enable them to …

… Business.gov.au – How to franchise your business or buying a franchise Franchising Franchise your business Buy a franchise … Franchising Franchise your business Buy a franchise …

… A  paid family and domestic violence leave for small business employers webpage  is available on the Department of … A  paid family and domestic violence leave for small business employers webpage  is available on the Department of …

… information on the Code and access to mediation services. Under the Code, the dispute resolution scheme applies to … fuel re-selling agreement in relation to other provisions under the Oil Code. … information on the Code and access to mediation services. Under the Code, the dispute resolution scheme applies to …

… financial and insurance services. Data are in thousands. Small businesses (as defined by the ABS as those employing … financial and insurance services. Data are in thousands. Small businesses (as defined by the ABS as those employing …

… either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise agreement). … either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise agreement). …

… dispute resolution Franchising Resources for starting a small business   Resources & Tools Centre … Franchising Resources for starting a small business   Resources & Tools Centre …

… rules for fixed term contracts There are new rules for any small business who hires employees on fixed term contracts. A fixed … There are new rules for any small business who hires employees on fixed term contracts. A fixed …

… associations are invited to become a partner of the Small Business Hub. This provides a space to direct your interstate … require workspace facilities when visiting Canberra. Note: Small businesses and industry associations don't need to be a …

… range of businesses to provide one-to-one assistance for business disputes, including referral to government support … range of businesses to provide one-to-one assistance for business disputes, including referral to government support …

… Refusal to Participate in Alternative Dispute Resolution Under the  Australian Small Business and Family Enterprise Ombudsman Act 2015 ,  The …

… for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code … for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code …

… Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the … to early termination of a franchising agreement also fall under the Code’s dispute resolution process. … Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the …

… Address Postal address Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 … Postal address Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 …

… to the Commonwealth Procurement Rules. ASBFEO response Small business Ombudsman's procurement report released OP-ED: Too many small businesses are hurt by not being in the 'in-crowd' …

… The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD … The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD …

Back In Business

… Back In Business … Back In Business …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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