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InfoLine: 1300 650 460

  • About us
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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Media Centre (285)
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  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

… 2025 Key highlights: Over the past quarter conditions for small businesses improved 0.1% - the first quarterly rise … towards re-pricing as input inflation starts to ease, with small business owners increasingly focussing on a longer-term view …

Shorter domain names available for small business

Australian small businesses can now register a domain name of .au, allowing the .com, .net or .org to be dropped from your internet address (this means shoes.com.au can become shoes.au). These shorter Australian domain names are currently reserved for…

… Shorter domain names available for small business 09 June 2022 Australian small businesses can now register a domain name of .au, …

Media Centre item
News
ASBFEO Live

… them to one geographical location. For this reason, the business counts may not reflect the full extent of business activity in each location. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) defines small businesses as those with less than 20 employees for …

… There are a range of support services to help you through: Small Business Debt Helpline – run by financial counsellors who … advice on how to best manage your debt. NewAccess for Small Business Owners (NASBO) – run by Beyond Blue, it is a …

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in the ACT increased by 1,086 (3%) over the … with the largest increase were: Braddon (increased by 89 small businesses) Dickson (increased by 66 small businesses) …

Ombudsman Welcomes NewAccess for Small Business Owners

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

… Ombudsman Welcomes NewAccess for Small Business Owners 24 June 2021 A national awareness campaign … about a free tailored mental health support service for small business owners has begun, amid new research revealing …

Media Centre item
ASBFEO Live

ACCC Supermarket Inquiry highlights need for continuing vigilance to support fairness

The Australian Competition and Consumer Commission’s (ACCC) Supermarket Inquiry report confirms that the supermarket sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and Family…

… sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and … is also pleased to help arrange mediation and arbitration under the new Code. To access our service, parties in dispute …

Media Centre item
Media Releases
ASBFEO Live

… More Mental Health Resources for Small Business and Family Enterprise Owners Ahead for business  helps small business owners act on their mental health and …

… Phone 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information Line is … SB Tax Concierge Service Media request Copyright request Small business hub booking request   Media enquiries For all …

… Greater Female Ownership 35% of business owners are women. This has increased from 19% in 1966. Since 2006 the number of women owning a small business has increased three times faster than the number of men (a 24% increase in the number of female small business owners compared with a 7% increase for males). …

The Tax Concierge Service

… The Tax Concierge Service The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a … of the procedures for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance …

Basic page

Apply for the new .au direct domain

From 24 March 2022, anyone with a local connection to Australia (including businesses, associations and individuals) will be able to register a new category of domain name. These shorter simpler domain names will end in .au rather than .com.au, .…

… your .au domain name in an attempt to impersonate your business. For example, if you have currently registered … activities. How to protect yourself To help protect your business from opportunistic cybercriminals, the Australian … their .au equivalents before 20 September 2022. If a business does not reserve their .au equivalent direct domain …

Media Centre item
News
ASBFEO Live

Franchise Disclosure Registry to help restore confidence in sector

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson has welcomed plans to establish a new mandatory Franchise Disclosure Registry, saying it will provide prospective franchisees with vital information needed prior to…

… restore confidence in sector 13 May 2021 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce … from franchisees seeking information regarding disputes under Franchising Code of Conduct. “This demonstrates just …

Media Centre item
Media Releases
ASBFEO Live

Family-owned chocolate business makes this Easter egg-cellent

It takes quite the chocolatier to create all the magic of Easter – without the bunny.

But that’s what Stuart and his team at Enigma Fine Chocolates have achieved, as customers – eager to indulge in handmade artisan truffles – stream through the…

… Family-owned chocolate business makes this Easter egg-cellent 14 April 2022 It takes … with his wife in 2015 as a side hustle run out of a small studio next to their home, has now grown to a … a string of awards including 2017 Champion Australian Small Producer and 2018 Best Chocolate – Best in Class. “We …

Media Centre item
Case study
ASBFEO Live

… Table 2: Employment by industry, ordered by small business proportionate share – 2022-23 Industry Sector Small (‘000) Medium (‘000) Large (‘000) All (‘000) Small …

… Cyber Security Centre has a dedicated webpage for small and medium businesses. This includes resources to help protect you from cyber security incidents, such as: Small Business Cyber Security Guide - to help small businesses …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by the ASBFEO based on the ABS definition of small business of 0-19 employees. Source : Based on Australian …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

… ASBFEO attend small and family business-related events such as exhibitions and conferences … These events allow our office to meet and mingle with our small and family business community, stakeholders, and …

… Apprentices and Trainees Small businesses employ 42% of all apprentices and trainees … of apprentices and trainees in-training employed by small business are in the construction industry. Over two-thirds of … in-training employed by small business were aged 24 and under in June 2022. Source: VOCSTATS < …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

… The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … to better support and energise Australia’s 2.5 million small businesses. Small business generate 33% of our nation’s …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Small Business Natural Disaster Preparedness and Resilience survey

Do you have a natural disaster preparedness or resilience story you want to share, or an idea that will assist the small business community?

ASBFEO is inviting small businesses across Australia who have been impacted by natural disaster to…

… Small Business Natural Disaster Preparedness and Resilience survey … story you want to share, or an idea that will assist the small business community? ASBFEO is inviting small businesses …

Media Centre item
News
ASBFEO Live

… Refund for damaged goods The ASBFEO was contacted by a business about damaged concrete candle pots received from … immediately provided a refund for the damaged pots.  The small business owner said: “I want to thank you for helping … rightfully mine.” Refund received from material supplier A small business purchased material for leotards for a gym …

July newsletter - Value of small business to economy tops half a trillion dollars

We have launched the Small Business Matters report to celebrate the massive contribution to our nation by small and family businesses.

… July newsletter - Value of small business to economy tops half a trillion dollars We have launched the  Small Business Matters report  to celebrate the massive …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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