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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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  • Basic page (90)
  • Media Centre item (20)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (19)

Media Source

  • ASBFEO Live (20)

… jobs better pay factsheet and well as a supplementary  small business closing loopholes factsheet . … jobs better pay factsheet and well as a supplementary  small business closing loopholes factsheet . …

… Other Copyright Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia … within your organisation. Apart from any use as permitted under the  Copyright Act 1968 , all other rights are … Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia …

… dispute resolution Franchising Resources for starting a small business   Resources & Tools Centre … Franchising Resources for starting a small business   Resources & Tools Centre …

… Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the … to early termination of a franchising agreement also fall under the Code’s dispute resolution process. … Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the …

… Enterprise Play Australia Jetski Hire Queensland Small Business Commissioner Royal Agricultural Society of NSW Marsh … Enterprise Play Australia Jetski Hire Queensland Small Business Commissioner Royal Agricultural Society of NSW Marsh …

Food and Grocery Code

… Grocery Code 2024 (Code) is a mandatory code prescribed under the Competition and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps a list of ADR practitioners …

Basic page

… Refusal to Participate in Alternative Dispute Resolution Under the  Australian Small Business and Family Enterprise Ombudsman Act 2015 ,  The …

… Small businesses (as defined by the ABS as those employing … Small businesses (as defined by the ABS as those employing …

… Address Postal address Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 … Postal address Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 …

Review of the 1 July changes to the Commonwealth Procurement Rules (2023)

… the Commonwealth Procurement Rules (2023) The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. The Inquiry was referred to the …

Report

… Here are ten considerations to help get your small business or family enterprise up and running again if it has … Here are ten considerations to help get your small business or family enterprise up and running again if it has …

… At ASBFEO, our role is to support small businesses and family enterprises to enable them to … At ASBFEO, our role is to support small businesses and family enterprises to enable them to …

Horticulture Code

… to the dispute must participate. Resolving a dispute under the Horticulture Code of Conduct: Step One: Internal … dispute resolution option for growers and traders under the Code. Appointed mediators help growers and traders … a. where a trader has rejected horticulture produce under the agreement and/or b. about the calculation of …

Basic page

… employees).  A paid family and domestic violence leave for small business employers webpage is available on the Department of … employees).  A paid family and domestic violence leave for small business employers webpage is available on the Department of …

Managing change

… loss to the franchisee caused ongoing disruption to their business, including frequent operational or marketing changes …

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… Change management is not only one of the most challenging business issues for franchise systems but is also a high-risk … Change management is not only one of the most challenging business issues for franchise systems but is also a high-risk …

… 5. Support Join business groups or industry associations, build support group … with trusted advisers, ask for help for yourself and the business and don’t sacrifice key relationships for business. …

… How the DMCA may affect your business The DMCA is part of the United States copyright law. … services and objects, images and media.  If a person or a business believes any of your online content infringes on … services and objects, images and media.  If a person or a business believes any of your online content infringes on …

… or ideas on areas you think we can help improve the business operating environment, tell us through the online … Officer:  Craig Latham, Executive Director,   Australian Small Business and Family Enterprise Ombudsman   By email:  …

… on cash flow, time and resources, productivity, future business, and personal relationships. …

… MSME stakeholder pack MSME small business facts MSME videos …

… 6. Business accommodation arrangements Investigate options for your business including temporary accommodation, working from … Investigate options for your business including temporary accommodation, working from …

… Chart 1: Industry value added by business size     Source:   ABS Australian Industry, Table 5, … in Chart 1, the contribution of economic value compared by business size has not changed much over the past three years.  …

… collection accumulating unnecessary interest harming the business relationship. The other party may not agree to your … (and others) as much as possible to avoid harming future business. Resources to help: AFSA - Debt help Business.gov.au - Manage being in debt ACCC - dealing with …

… ideas with IP rights can lead to lasting benefits for your business. To get started on your trade mark journey, IP Australia has created the free  TM Checker  tool for small businesses to check potential registrability of their …

… Phone 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information Line is … Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays. …

… Chart 1: Employment by business size Source:   ABS Australian Industry , Table 5, …

… Dispute Resolution (ADR) Process An ADR process under the Code means conciliation or mediation. The process … dispute resolution option for franchisees and franchisors under the Code. Where parties are unable to resolve a dispute … each state and territory. All practitioners are accredited under the National Mediator Accreditation Standards system. …

One thing ASBFEO can do for me

… One thing ASBFEO can do for me We invite small businesses and family enterprises, as well as … how we can help to work for the community to improve the business operating environment. Tell us what this is so we …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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