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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
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      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
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    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Media Section

  • Media Centre (203)
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  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (214)

… Contribution to Gross Domestic Product (GDP) Small business accounts for nearly one-third of Australia’s GDP, … 2023, and ASBFEO calculations, private sector industry. Small business adds more value than other business sizes in … Small business accounts for nearly one-third of Australia’s …

… And work more hours... 61% of small business owners with 1 – 19 employees work 39 hours or more … in Australia is 38 hours per week). 35% of self-employed small business owners work 39 hours or more. Overall, 45% of … 61% of small business owners with 1 – 19 employees work 39 hours or …

… (72%) of apprentices and trainees in-training employed by small business were aged 24 and under in December 2023. These were mainly in the construction … (72%) of apprentices and trainees in-training employed by small business were aged 24 and under in December 2023. These …

… The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. To help this inquiry we would … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

… Source:  ABS Counts of Australian Business , Table 13, August 2025 and ASBFEO calculations … (GST). There were 2,729,648 businesses (active Australian Business Numbers (ABNS)) in scope in 2024-25. There were an … Source:  ABS Counts of Australian Business , Table 13, August 2025 and ASBFEO calculations …

… The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … or Commonwealth Government agencies. If you are a Small Business operator in dispute with another business or … The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute …

… extracted on 27/08/2024. Industry of small business apprentices and trainees The industries with the highest proportion of small business’ apprentices and trainees in-training in … extracted on 27/08/2024. Industry of small business apprentices and trainees The industries with …

… guidelines. If these guidelines are breached, your business can indefinitely be suspended from the platform. … have been hacked or involved in a scam, visit IDCARE for small business website to lodge your issue with them. This is a free service for small businesses. If Meta has been unable to resolve your …

Read the franchise agreement

… the franchisor or franchisee, significant changes to the business and dealing with disputes.  This is a business transaction so you can sign agreements with as … from bad conduct – it doesn’t protect you from bad business decisions. Invest in professional help. A lawyer who …

Basic page

… the franchise agreement? Will it impact the value of your business and how it might be able to operate, if at all? Will … impacts on any premises lease? Will it trigger liability under personal guarantees? Is sale of the franchised business as a going concern a realistic option?   Consider …

… Register a business The  Business Registration Service , or BRS, is a free service … offers a simpler, clearer and faster way to register a business. BRS joins-up a range of existing Commonwealth … The  Business Registration Service , or BRS, is a free service … offers a simpler, clearer and faster way to register a business. BRS joins-up a range of existing Commonwealth …

… Table 1: Industry value added by business size Value added by business size 2020-21 2021-22 2022-23   $m % $m % $m % Small business (0-19 employees) 438,502 33 504,944 32 589,843 … insurance services. Totals may not sum due to rounding.   Small business (employing less than 20 people) added nearly …

Updates from ASIC, Business Tasmania, Queensland Government and more

… Updates from ASIC, Business Tasmania, Queensland Government and more ASIC … Sydney on 3 November 2022. One quarter of Australians under major financial stress: report A growing number of … sights. Cash flow uncertainty among top stress factors for small business owners Managing cash flow remains one of the …

Basic page

Getting the most out of your digital marketing service provider

… can help with your online presence, support your business growth, and increase profits by reaching new … that even though providers can help grow your business, small businesses often have issues with the services … in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers …

Basic page

… should be able to show it is a proven and successful business model, and it is possible for a franchisee to make … the value it adds and support it provides through the business relationship.     Shared goals: Both franchisors and … should be able to show it is a proven and successful business model, and it is possible for a franchisee to make …

Franchising Code of Conduct and Alternative Dispute Resolution

… for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code … a dispute pathway through a state-based service such as a Small Business Commissioner’s office.  We can guide to the … for managing disputes. The steps for dispute resolution under the Code are outlined below. …

Basic page

… the following resources: Visit our Mental health checklist Small Business Debt Helpline – small business financial counsellors … in financial trouble | business.gov.au Getting your debt under control Getting urgent help with money if you are in a …

… SMEs are not directly subject to reporting requirements under the Corporations Act 2001 , they may be asked to … operate in and the GHG emissions they produce in their business.  Use the free business resources in the guide to find out more and help … operate in and the GHG emissions they produce in their business.  Use the free business resources in the guide to …

Contracts with REBL Corp, Digital REBL or Media REBL

… with REBL Corp, Digital REBL or Media REBL The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has become aware that businesses trading under the REBL Corp banner have ceased operating based on …

Basic page

… the full commissioned report, Overcoming Challenges in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers … Service providers can better understand the needs of small businesses. … in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers …

… Industries Half of all small businesses are in four industries: Construction (18%) … Bureau of Statistics , customised data, 2022. Chart 4: Small businesses by industry, June 2022 % of small businesses in 2022 Source: ABS Counts of Australian Business 8165.0 , Table 17, August 2022 and ASBFEO …

… Small Business Matters report We depend heavily on the small and family- run businesses in our lives – whether it is … day. Check out some of the key statistics from our Small Business Matters report.  The full Small Business Matters … We depend heavily on the small and family- run businesses in our lives – whether it is …

Review of the Fair Work Act small business employer definition

… Review of the Fair Work Act small business employer definition Date Fri, 03/07/2025 - 12:00 … 250307 Fair Work Ombudsman Review of the Fair Work Act small business employer definition consultation paper.pdf pdf … Review of the Fair Work Act 2009 ‘small business employer’ definition …

Submission

… Industries Half of all small businesses are in four industries: Construction (18%) … Bureau of Statistics , customised data, 2022. Chart 4: Small businesses by industry, June 2022 Source: ABS Counts of Australian Business 8165.0 , Table 17, August 2022 and ASBFEO …

… Widespread Growth The number of small businesses increased in all states and territories and … capital city and regional areas. Almost seven out of 10 small businesses (1.7 million) are in a greater capital city … Queensland and Tasmania had the highest proportion of small businesses located in regional areas. The top five …

… is a contractual relationship between independent business owners. While a franchisee will likely work in the … they are not employees of the franchisor. It is a business arrangement where one party (the franchisor) grants … (the franchisee) permission and the right to operate a business using its established brand, systems, and processes …

Potential impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees

… impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees Date Mon, 06/05/2023 - … impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees.pdf pdf 211.67 KB … impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees. …

Submission

… the Ombudsman Kate Carnell AO The Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) received a … . After unsuccessful attempts at pre-meditation, under subsection 71(4) of the Australian Small Business and … the Ombudsman Kate Carnell AO The Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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