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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders

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  • Basic page (90)
  • Media Centre item (20)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (19)

Media Source

  • ASBFEO Live (20)

… ASBFEO response Small business Ombudsman's procurement report released OP-ED: Too many small businesses are hurt by not being in the 'in-crowd' … Small business Ombudsman's procurement report released OP-ED: Too …

… : ASBFEO mental health information and NewAccess for Small Business Owners Financial wellbeing : ASBFEO Financial … Resources Dispute resolution : Dispute Support Tool Business.gov.au:   Prevent, manage and resolve disputes  … : ASBFEO mental health information and NewAccess for Small Business Owners Financial wellbeing : ASBFEO Financial …

… We want to hear about your small business and family enterprise experiences and concerns. This … us in our policy and advocacy work to ensure the voice of small businesses and family enterprises is heard by decision … We want to hear about your small business and family enterprise experiences and …

… authorities.  If you are looking for help to resolve a business dispute, try our  Dispute Support  tool, which can … Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays. … 3 9662 2529  (international call charges apply). Use our  Small Business Tax Concierge Service  form for tax related …

… have been hacked or involved in a scam, visit IDCARE for small business website to lodge your issue with them. This is a free service for small businesses. If Meta has been unable to resolve your … have been hacked or involved in a scam, visit IDCARE for small business website to lodge your issue with them. This is …

… Information on the Australian Small Business and Family Enterprise Ombudsman website is provided … professional advice before making any investment or business decisions. For inquiries about the material on this … Information on the Australian Small Business and Family Enterprise Ombudsman website is …

… Grocery Code 2024 (Code) is a mandatory code prescribed under the Competition and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps a list of ADR practitioners … and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps …

… Only one-in-four small businesses have a disaster plan Small Business Natural Disaster Preparedness and Resilience Inquiry … Only one-in-four small businesses have a disaster plan Small Business Natural Disaster Preparedness and Resilience Inquiry …

… thousands. Chart 1 shows the number of people employed by small businesses with between five and nineteen employees decreased 6.1% in 2023-24. This was the only business size to record a fall. Large businesses recorded the … thousands. Chart 1 shows the number of people employed by small businesses with between five and nineteen employees …

… extracted on 27/08/2024. Location of small business apprentices and trainees Small businesses employed nearly half of all apprentices and … extracted on 27/08/2024. Location of small business apprentices and trainees Small businesses employed …

… Refusal to Participate in Alternative Dispute Resolution Under the  Australian Small Business and Family Enterprise Ombudsman Act 2015 ,  The … Under the  Australian Small Business and Family Enterprise Ombudsman Act 2015 ,  The …

… Table 1: Industry value added by business size Value added by business size 2020-21 2021-22 2022-23   $m % $m % $m % Small business (0-19 employees) 438,502 33 504,944 32 589,843 … insurance services. Totals may not sum due to rounding.   Small business (employing less than 20 people) added nearly …

… Invoice tips for small businesses Using electronic invoices or e-invoicing can reduce errors. Find out more about  e-invoicing for small businesses.  Find a contact in the accounts area and … tool , to help work out your next steps and get back to business. … can reduce errors. Find out more about  e-invoicing for small businesses.  Find a contact in the accounts area and …

… services.  Clarify what is achievable and link it to the small business’ goals to display your practical approach and … conversation so you can get to know your client’s business and current services (if any) to tailor your …

… How the DMCA may affect your business The DMCA is part of the United States copyright law. … services and objects, images and media.  If a person or a business believes any of your online content infringes on … issuing a formal counter-notice, you are placing yourself under the jurisdiction of the US legal system. This means you …

Franchisee-initiated exit - Best practice guidance for franchisees

… the franchise agreement? Will it impact the value of your business and how it might be able to operate, if at all? Will … impacts on any premises lease? Will it trigger liability under personal guarantees? Is sale of the franchised business as a going concern a realistic option?   Consider …

Basic page

… Step Two: Alternative dispute resolution An ADR process under the Code means conciliation or mediation. The process … dispute resolution option for franchisees and franchisors under the Code. Where parties are unable to resolve a dispute … each state and territory. All practitioners are accredited under the National Mediator Accreditation Standards system. …

Characteristics that are important in a franchise relationship

… should be able to show it is a proven and successful business model, and it is possible for a franchisee to make … the value it adds and support it provides through the business relationship.     Shared goals: Both franchisors and …

Basic page

… loss to the franchisee caused ongoing disruption to their business, including frequent operational or marketing changes … loss to the franchisee caused ongoing disruption to their business, including frequent operational or marketing changes …

Notification of refusal to mediate – Bait’N’Go (BNG Logistics Australia Pty Ltd)

… the Ombudsman Kate Carnell AO The Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) received a … . After unsuccessful attempts at pre-meditation, under subsection 71(4) of the Australian Small Business and …

Basic page

Reform to non-compete clauses and other restraints on workers

Submission

… MSME Day messages from the Ombudsman, Minister for Small Business and the Prime Minister The Ombudsman celebrates World Micro, Small and Medium Sized Enterprises Day 2023 A message from …

Accessibility

… Accessibility Under the Disability Discrimination Act 1992, Australian … To meet this requirement, the Office of the Australian Small Business and Family Enterprise Ombudsman has adopted the  Web …

Basic page

AUSTRAC exposure draft Anti-Money Laundering and Counter-Terrorism Financing Rules 2025

Submission

Improving dispute resolution under the model work health and safety laws

… Improving dispute resolution under the model work health and safety laws Date Fri, … SB - Safe Work Australia Improving dispute resolution under the model work health and safety laws.pdf pdf 209.18 KB Summary Improving dispute resolution under the model work health and safety laws …

Submission

… Chart 2: Industry value added by business size in 2022-23 Source:   ABS Australian Industry , … 2 shows that the largest contributions in dollar terms by small business to GDP are in the following industries: … is mining. Interestingly, you can see that in Chart 2 small businesses contributed only 14% of all value added in …

Language Assistance

… Language Assistance The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) website provides a range of information to assist small business owners from a diverse range of backgrounds to …

Basic page

Social media

… We use our social media channels to engage with the small business community and share information about our work. You … third-party content that is relevant to our work and the small business community, and follow organisations or …

Basic page

… two functions: to provide dispute resolution services to small businesses and family enterprises to advocate on behalf of small business and family enterprises. ASBFEO will only use your … to restrictions on such access or alteration of records under applicable provisions of any law of the Commonwealth). …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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