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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
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    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
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      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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    • Share your thoughts
      • One thing ASBFEO can do for me
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Content type

  • Media Centre item (299)
  • Basic page (80)
  • Submission (28)
  • Newsletters (27)
  • Report (5)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

… Small business apprentices and trainees Number of small business apprentices and trainees Table 1: Apprentices … by business size Size of business 19 years and under 20 to 24 years 25 to 44 years 45 years and over Total 1 …

… ASBFEO does not have specific agency responsibilities under the Public Governance, Performance and Accountability … to legislative and assigned functions and the evolving small and family business environment. For 2025, ASBFEO’s annual plan …

Ombudsman calls on Australia Post to support food producers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has called on Australia Post to defer its plans to stop delivering perishable goods, saying this would be a crushing blow to small business producers.

Mr Billson says…

… to support food producers 21 April 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … perishable goods, saying this would be a crushing blow to small business producers. Mr Billson says Australia Post’s …

Media Centre item
Media Releases
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

… massive black hole of hidden costs for consumers and small businesses. Across our economy, merchants are paying … Reserve Bank found that, on average, these fees cost small business twice as much as what it costs a large business to … its merchants and the other major banks offer it to well under half their customers. The banks and major card …

Media Centre item
Op-ed
ASBFEO Live

… More Mental Health Resources for Small Business and Family Enterprise Owners Ahead for business  helps small business owners act on their mental health and …

… Migrant Owned Businesses One out of three small business owners (34%) were born outside of Australia. This is … population who were born overseas. More than half (53%) of small business owners are second generation migrants, with a …

Ombudsman welcomes red tape buster for tradies, licensed workers

MEDIA STATEMENT

 

Ombudsman welcomes red tape buster for tradies, licensed workers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business…

… tape buster for tradies, licensed workers The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business tradespeople and licensed professionals are …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes ‘norms’ of acceptable commercial conduct test for unconscionable conduct

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the landmark decision of the Full Federal Court to make ‘a sufficient departure from the norms of acceptable commercial behaviour’ a test of whether conduct is ‘…

… for unconscionable conduct 22 March 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … behaviour’ a test of whether conduct is ‘unconscionable’ under the Australian law. “This is a great day for Australian …

Media Centre item
Media Releases
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Matt Bamford

ABC Radio PM Program

Subject: internet domain name changes

Presenter

Domain names are the Internet's version of a home address, directing users to a website's front…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … with sites getting access to new shortened domain names. Small businesses are being warned to secure theirs or risk …

Media Centre item
Transcript
ASBFEO Live

Future of cash

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

Subject: Future of cash

 …

… Future of cash 18 November 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Mitsopoulos Well I want to go to Bruce Billson, who's the Small Business Ombudsman. Bruce, good morning, and thank you …

Media Centre item
Transcript
ASBFEO Live

Ombudsman, Australia Post work towards perishable goods solution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met with Australia Post today in a collaborative effort to resolve issues with delivery of perishable goods to support small business food producers.

Mr Billson…

… perishable goods solution 27 April 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met … issues with delivery of perishable goods to support small business food producers. Mr Billson described the first …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Isla Evans.

ABC Radio South East NSW

 

Subject: Regional bank branch…

… bank branch closures 08 May 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … So where does that leave the community? The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… Regional New South Wales There were 249,179 small businesses in the rest of NSW, accounting for 29% of NSW small businesses on 30 June 2023. The number of small businesses in the rest of the state increased by 3,404 …

… What we do Our Assistance team helps small businesses and family enterprises to resolve disputes … a number of different activities to advocate for small businesses and family enterprises to improve policies … about ASBFEO’s work and other supports available for small business and family enterprises. We manage the ASBFEO’s and …

… Greater Sydney There were 594,855 small businesses in Greater Sydney on 30 June 2023, representing 70% of all small businesses in NSW. The number of small businesses in the greater capital city area increased …

… Greater Sydney There were 594,855 small businesses in Greater Sydney on 30 June 2023, representing 70% of all small businesses in NSW. The number of small businesses in the greater capital city area increased …

Australian Capital Territory

… Australian Capital Territory There were 33,992 small businesses in the Australian Capital Territory (ACT) on 30 June 2023, representing 1% of all Australian small businesses. This is consistent with the proportion of … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

… directly to your device. This data presents Australia’s small businesses according to their regional or metropolitan … findings for the year to 30 June 2023 Of the 2.5 million small businesses in Australia, 69% (1.7 million) were in a … 2021-22,  Accessed 11 January 2024. Table 1: Small business by location, 30 June 2023 … The graphs and tables on …

Ombudsman welcomes Commonwealth Bank announcement on least cost routing

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today welcomed the announcement by the Commonwealth Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of less than…

… on least cost routing 23 September 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today … Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of …

Media Centre item
Media Releases
ASBFEO Live

Uncaring banks drop a deposit on regional clients

Originally published in The Daily Telegraph

By Bruce Billson.

Banking is an essential service with a privileged position in the economy, and our small, family and farming businesses depend on having a close and reliable…

… service with a privileged position in the economy, and our small, family and farming businesses depend on having a close … the past two years, according to APRA. Some 30 per cent of small businesses are based in regional Australia and when the … bankers, who may not understand the regional small business customers’ investment potential, operational …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes designated-complaints legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

… legislation 15 February 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … from informal referrals by organisations such as ASBFEO. “Under our legislation we can make referrals to appropriate …

Media Centre item
Media Releases
ASBFEO Live

Small Business Data Portal

… Small Business Data Portal The latest statistics about small businesses and family enterprises and their contribution to the Australian economy. ASBFEO Small Business Pulse Contribution to Australian Employment …

Basic page

… 1. Small business apprentices and trainees Number of small business apprentices and trainees Small businesses employed …

TRANSCRIPT: payment surcharges and need for least-cost routing to cut payment fees

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Penberthy and Will Goodings.

Radio 5AA, Adelaide

…

… 16 October 2024   16 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … affect. Consumers, 99 per cent of our listeners, but also small businesses. And immediately, yesterday, during our …

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

… Code of Conduct Review 08 February 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … Schaper. The Ombudsman performs a range of functions under the Franchise Code to support informed decision making, …

Media Centre item
Media Releases
ASBFEO Live

… Table 2: Employment by industry, ordered by small business proportionate share – 2022-23 Industry Sector Small (‘000) Medium (‘000) Large (‘000) All (‘000) Small …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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