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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (102)
  • Media Centre item (22)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

… in the ACT is available on the Location of Australia’s small businesses by states and territory page . Source : … Tasmania were the only states with a higher proportion of small businesses in regional areas than capital cities on 30 June 2023. Table 2: Number of small businesses in greater capital city areas, 30 June 2023 …

… agent The ASBFEO received a request for help from a small business owner running a food outlet in a shopping centre. He … longer viable. In addition, he had extra cleaning charges under his lease that he believed to be unfair. Following our …

… wouldn’t give a person you have just met the keys to your business or your house, so only give access to your business account to trusted individuals. Keep in mind that … quickly if content is posted that does not align with your business’ branding, messaging, values, or the platform’s …

… Consider a small business mentor. The Small Business Mentoring Service (SBMS) service has cost effective … Small Business Mentoring Service - SBMS SBMS Programs – starting a business - Mentoring for Starting a Business | SBMS …

… As a small business owner, navigating disputes with other businesses can … more control and work to agree on outcomes. Preserving business relationships  – ADR processes encourage … to find a mutually acceptable solution while preserving business relationships. For more information about ADR, the …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a Tax Concierge Service to help small business operators (or those who deal with their tax) … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a …

… ASBFEO does not have specific agency responsibilities under the Public Governance, Performance and Accountability … on it activities that are provided the Minister for Small Business, Treasury portfolio ministers, parliamentarians, … on it activities that are provided the Minister for Small Business, Treasury portfolio ministers, …

… policy settings recognise. New analysis by the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), drawing on … studies are based, in part, on data supplied to the ABS under the Taxation Administration Act 1953, A New Tax System …

The Digital Millennium Copyright Act (US)

… Millennium Copyright Act (US) If you are an Australian business that sells online, you probably use a US-based … (DMCA) from the United States can seriously affect your business.  How the DMCA may affect your business The DMCA is … issuing a formal counter-notice, you are placing yourself under the jurisdiction of the US legal system. This means you …

Basic page

… with suppliers, customers, and partners underpin business success. They thrive on clarity, trust, and … to resources, services and programs like NewAccess for Small Business Owners, offering free one-on-one coaching … : ASBFEO mental health information and NewAccess for Small Business Owners Financial wellbeing : ASBFEO Financial …

… Table 1: Employment by business size Size 2020-21 2021-22  2022-23   ('000) % ('000) % ('000) % Small Business (0-19 Employees) 5,036 42% 5,161 42% 5,368 42% … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing …

… Completed events Franchising & Business Opportunities Expo 6 - 7 May Melbourne, VIC Find us at stand D30 CommBank Small-biz Week 24 - 25 May Melbourne, VIC Find us at booth Q1 … SA The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD SXSW Sydney …

Contact Us

… inquiries. Make a general enquiry . To book a spot in our Small Business Hub , email  hub@asbfeo.gov.au . Dispute enquiry … 3 9662 2529  (international call charges apply). Use our  Small Business Tax Concierge Service  form for tax related …

Basic page

Franchising done well

… system brings all the know-how and expertise to the business, and franchisees add their local market insights, business acumen, energy, and capital.  Prospective … Research whether the franchise is offering a proven business model or an entirely new proposition and understand …

Basic page

… Canberra City, adjacent to the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Opening … the Hub user. ASBFEO can provide recommendations of local small catering businesses if required.  … Canberra City, adjacent to the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). …

Privacy

… information is handled by the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Active … to restrictions on such access or alteration of records under applicable provisions of any law of the Commonwealth). …

Basic page

… jobs better pay factsheet and well as a supplementary  small business closing loopholes factsheet . Family and Domestic … A  paid family and domestic violence leave for small business employers webpage  is available on the …

Least Cost Routing

… (businesses) and consumers.  On average, these fees cost small businesses twice that of large businesses to process the same transactions. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has …

Report

… guidelines. If these guidelines are breached, your business can be indefinitely suspended from the platform. If … account/s. Set a limit to the amount of spend that your business can manage until a fraudulent transaction can be … for your account/s a screenshot of your page/s with the business name. Consider expanding your businesses online …

… Minister or an organisation that represents a worker or business’ industrial interests can apply for one. A minimum … procedure for settling disputes about any matters arising under the order. Minimum standards orders may include:  … Minister or an organisation that represents a worker or business’ industrial interests can apply for one. A minimum …

… with debt collectors - Moneysmart.gov.au Mental health | business.gov.au Manage being in debt | business.gov.au Warning signs your business is in financial trouble | business.gov.au Getting your debt under control Getting urgent help with money if you are in a …

… Government, and it supports eligible individuals and small businesses who can't access tax advice due to economic, … The program is designed for low-income earners, small businesses, and those facing financial hardship.  … help. Services are offered by university and TAFE students under the supervision of qualified tax professionals.  …

… matter A contractor entered into an agreement with a business but was not able to start work due to personal circumstances. The business sought a significant termination fee. After our office made initial contact, the business offered a reduced fee.  The contractor was referred …

… of simple steps to help you manage stressors of running a business. It also provides links to resources, services and programs like NewAccess for Small Business Owners, offering free one-on-one coaching through … to resources, services and programs like NewAccess for Small Business Owners, offering free one-on-one coaching …

… 2. Insurance cover Make sure your business insurance is up-to-date and that you are covered for … insurance, be aware that it is an important way to reduce business risk and could make all the difference to the recovery of your business after a natural disaster.   If adequate insurance …

… Source:  ABS Counts of Australian Business , Table 17, December 2024 and ASBFEO calculations … Source:  ABS Counts of Australian Business , Table 17, December 2024 and ASBFEO calculations …

… transfer the data directly to your device. The value that small business contributes to employment numbers in Australia is … measured by comparing the number of employees working in small business with employees in other business sizes and … transfer the data directly to your device. The value that small business contributes to employment numbers in Australia …

… below. Australian Capital Territory ACT Law Society Small Business Legal Advice Clinic New South Wales LawAccess NSW … If you require further assistance, the Australian Small Business and Family Enterprise Ombudsman Information … below. Australian Capital Territory ACT Law Society Small Business Legal Advice Clinic New South Wales LawAccess …

… can help with your online presence, support your business growth, and increase profits by reaching new … understand that even though providers can help grow your business, small businesses often have issues with the services … that even though providers can help grow your business, small businesses often have issues with the services …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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