Originally published in The Canberra Times
By Bruce Billson
The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut may provide some modest relief to financing costs and a slight nudge to consumer demand, the…
Originally published in The Canberra Times
By Bruce Billson
The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut may provide some modest relief to financing costs and a slight nudge to consumer demand, the…
… 03 March 2025 Originally published in The Canberra Times By Bruce Billson The ASBFEO February Small Business … weak and challenging. High business input costs, lengthy payment times and difficulty finding suitable staff continue … Two in five cases that come to my office involve a payment dispute and it continues to be the biggest issue, …
Originally published in The Canberra Times
By Bruce Billson
With election talk building and political announcements starting to roll out, there has not been a more important time for small businesses to be seen, heard and supported.
…
… urgency 17 March 2025 Originally published in The Canberra Times By Bruce Billson With election talk building and … Originally published in The Canberra Times By Bruce Billson With election talk building and …
… Commission into National Natural Disaster Arrangements The 2020 Royal Commission into National Natural Disaster … [1] Recommendation 10.1 of the Royal Commission’s final report was that “State and territory governments should … Ombudsman will commence the inquiry immediately and will report to the Minister no later than 18 March 2022. [1] …
Originally published in The Canberra Times
By Bruce Billson
As we return to business as usual after the election, I am hopeful that the incoming government will have a very strong and prominent focus on small and family businesses. It is…
… and men 12 May 2025 Originally published in The Canberra Times By Bruce Billson As we return to business as usual … will stand to benefit from the additional modest energy bill relief and targeted tax cuts for sole traders, … annual rate of 3.4 per cent over the three years between 2020-21 to 2023-24. Over this period, the health care and …
… Payment Times Procurement Connected Policy Date Fri, 03/26/2021 - 12:00 File Payment Times Procurement Connected Policy pdf 268.96 KB Summary … Department of Industry, Science, Energy, Resources – Payment Times Procurement Connected Policy … Payment Times Procurement Connected Policy …
… Wed, 03/01/2023 - 12:00 File SB - Statutory Review of the Payment Times Reporting Act 2020.pdf pdf 359.84 KB …
Originally published in The Canberra Times.
Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, when there is a problem - such as having your account shut down after being hacked -…
… 13 May 2024 Originally published in The Canberra Times. Digital platforms have fundamentally changed the way … turn ads on or off and can remove or update advertising payment information. Have your account/s set up so the … users require full admin access. And if you are hacked, report your issue immediately to the platform and make sure …
Originally published in The Canberra Times
By Bruce Billson
It's been just over a week since the government's Economic Reform Roundtable was held.
Was the three-day event productive? I'd say yes. There was lots of discussion and views…
… 01 September 2025 Originally published in The Canberra Times By Bruce Billson It's been just over a week since the … for American customers can only enter with the verified payment of ever-changing tariffs; and small businesses were … to accept cash and foreshadowed changes to merchant card payment and surcharging rules. New climate reporting rules …
Opinion piece by the Ombudsman Bruce Billson.
Originally published in the Canberra Times.
Small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off which is now scheduled to take place on 28…
… Bruce Billson. Originally published in the Canberra Times. Small, family and farming businesses should urgently … calls and have data about who is currently paying the bill for use of that spectrum. As the 'most likely to know' … Bruce Billson. Originally published in the Canberra Times. Small, family and farming businesses should urgently …
Bruce Billson
Published in the Bendigo Advertiser and ACM Network
14 October, 2024
BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…
Bruce Billson
Published in the Bendigo Advertiser and ACM Network
14 October, 2024
BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…
Originally published in The Canberra Times
By Bruce Billson
The first half of this year has been characterised as a test of endurance for many small businesses, but I'm encouraged by the enduring optimism and the promise of improvement.…
… 07 July 2025 Originally published in The Canberra Times By Bruce Billson The first half of this year has been … Originally published in The Canberra Times By Bruce Billson The first half of this year has been …
Originally published in The Canberra Times
By Bruce Billson
What's going on for small business right now? We have seen the first quarterly improvement since August 2022, suggesting that conditions might be stabilising and the most difficult…
… 23 June 2025 Originally published in The Canberra Times By Bruce Billson What's going on for small business … these cash flow concerns and in the May ASBFEO Pulse, payment disputes continue to be the most common dispute managed by my office. In many of the payment dispute cases, the business customer has told the …
August 2025
Key highlights:Conditions for small businesses continue to improve. The ASBFEO Small Business Pulse increased by 0.6% in August 2025 – the second consecutive quarterly increase. Over the past 12 months it has increased 0.2%.This…… The ASBFEO Small Business Pulse did not reflect a fall in 2020 as government support measures outweighed other economic … this quarter [3] . Small business owners continue to report that understanding insurance requirements and … this quarter [3] . Small business owners continue to report that understanding insurance requirements and …
Originally published in The Canberra Times
By Bruce Billson
It is big in the minds of many small business people. Uncertainty and complexity can constrain growthWe have just released the latest ASBFEO Small Business Pulse and there is a…
… 15 September 2025 Originally published in The Canberra Times By Bruce Billson It is big in the minds of many small … expressed by some small businesses, that AI tools can at times provide clearer, more readily implementable (but … Originally published in The Canberra Times By Bruce Billson It is big in the minds of many small …
Originally published in the Canberra Times.
By Bruce Billson.
The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.
The combination of…
… go bust 01 April 2024 Originally published in the Canberra Times. By Bruce Billson. The latest report card on the economy will be no surprise to small … Originally published in the Canberra Times. By Bruce Billson. The latest report card on the economy will be no surprise to small …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson.
Speech to COSBOA National Small Business Summit
I particularly want to acknowledge Matthew (Addison), Luke (…
… that conversation work. And after the travails of recent times, the reserves of emotional responsiveness and cash … that conversation work. And after the travails of recent times, the reserves of emotional responsiveness and cash …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.
“Time is running out with just six weeks…
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.
“Time is running out with just six weeks…
… 14 steps to energise enterprise below or download the full report. Introduction from the Ombudsman Almost 98% of … in the face’ for small businesses at these challenging times. We must continue to seek to abate these challenges … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.
“It’s a great moment to reflect on the crucial role family-owned…
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.
“It’s a great moment to reflect on the crucial role family-owned…
… The franchisee claimed they had not received enough payment from the franchisor, as the payments did not cover …
… Payment Times Reporting Act 2020 primary legislation amendments Date Wed, 05/01/2024 - 12:00 File SB 240429 Payment Times Legislation Amendments.pdf pdf 164.2 KB Summary … Payment Times Reporting Act 2020 primary legislation amendments … Payment Times Reporting Act 2020 primary legislation …
… Reforming the Payment Systems (Regulation) Act 1998 to promote competition … in the debit card market and lower small business payment costs Date Thu, 07/06/2023 - 12:00 File SB - Reforms to the Payment Systems (Regulation) Act 1998.pdf pdf 239.61 KB … Reforms to the Payment Systems (Regulation) Act 1998 – Exposure draft …
… Submission to Payment Times Reporting Rules Amendments 2024 Date Fri, 08/16/2024 - 12:00 File 240819 SB Payment Times Reporting Rules 2024 - Treasury consultation … Payment Times Reporting Rules amendments … Submission to Payment Times Reporting Rules Amendments 2024 …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the banks’ ongoing efforts to support small businesses impacted by COVID-19 lockdowns.
The Australian Banking Association says banks will defer loan…
… small businesses stay afloat in these challenging times,” Mr Billson says. “The banks’ commitment to support … when seeking to navigate these challenging and uncertain times “I would encourage all small businesses owners who are … in good standing with repayments up-to-date or there’s a payment program in place. “It’s encouraging to see our banks …
In this video Ombudsman Bruce Billson discusses the role of our office.
Are you a small or family business owner in Australia, experiencing a dispute with another business or government agency? We're here to help. See our …
… needs. We're also here to provide some help at challenging times. On My Business Health website, there's some tools … needs. We're also here to provide some help at challenging times. On My Business Health website, there's some tools …
… app, spreadsheet, timelog? Is superannuation part of the payment? And don’t forget you might need to pay tax! 3. Check … app, spreadsheet, timelog? Is superannuation part of the payment? And don’t forget you might need to pay tax! 3. Check …
Originally published in The Canberra Times
By Bruce Billson
Over the past five years there have been 13 declared natural disaster catastrophes.
The devastation caused to our communities by these terrible floods, storms, cyclones and…
… 09 December 2024 Originally published in The Canberra Times By Bruce Billson Over the past five years there have … Originally published in The Canberra Times By Bruce Billson Over the past five years there have …