Skip to main content
Home

Spotlight Menu

  • About us
  • Latest news
  • Subscribe
x

Subscribe to Our Newsletter




 

 

 
  • About us
    • Contact Us
  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

  • Print page
  • Email page
  1. Home

Content type

  • Media Centre item (208)
  • Basic page (67)
  • Submission (50)
  • Newsletters (7)
  • Report (5)

Media Section

  • Media Centre (197)
  • Policy & Advocacy (2)
  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (208)

Checking on the Pulse of Aussie small businesses

Originally published in The Canberra Times

By Bruce Billson

The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut may provide some modest relief to financing costs and a slight nudge to consumer demand, the…

… 03 March 2025 Originally published in The Canberra Times By Bruce Billson The ASBFEO February Small Business … weak and challenging. High business input costs, lengthy payment times and difficulty finding suitable staff continue … Two in five cases that come to my office involve a payment dispute and it continues to be the biggest issue, …

Media Centre item
Op-ed
ASBFEO Live

Supporting small businesses should come with a sense of urgency

Originally published in The Canberra Times

By Bruce Billson

With election talk building and political announcements starting to roll out, there has not been a more important time for small businesses to be seen, heard and supported.

…

… urgency 17 March 2025 Originally published in The Canberra Times By Bruce Billson With election talk building and … Originally published in The Canberra Times By Bruce Billson With election talk building and …

Media Centre item
Op-ed
ASBFEO Live

… Commission into National Natural Disaster Arrangements The 2020 Royal Commission into National Natural Disaster … [1] Recommendation 10.1 of the Royal Commission’s final report was that “State and territory governments should … Ombudsman will commence the inquiry immediately and will report to the Minister no later than 18 March 2022. [1] …

We need to keep putting wind in the sails of our enterprising women and men

Originally published in The Canberra Times

By Bruce Billson

As we return to business as usual after the election, I am hopeful that the incoming government will have a very strong and prominent focus on small and family businesses. It is…

… and men 12 May 2025 Originally published in The Canberra Times By Bruce Billson As we return to business as usual … will stand to benefit from the additional modest energy bill relief and targeted tax cuts for sole traders, … annual rate of 3.4 per cent over the three years between 2020-21 to 2023-24. Over this period, the health care and …

Media Centre item
Op-ed
ASBFEO Live

Payment Times Procurement Connected Policy

… Payment Times Procurement Connected Policy Date Fri, 03/26/2021 - 12:00 File Payment Times Procurement Connected Policy pdf 268.96 KB Summary … Department of Industry, Science, Energy, Resources – Payment Times Procurement Connected Policy … Payment Times Procurement Connected Policy …

Submission

Improving the transparency and timeliness of payments to small and family businesses

… Wed, 03/01/2023 - 12:00 File SB - Statutory Review of the Payment Times Reporting Act 2020.pdf pdf 359.84 KB …

Submission

Big tech laziness is hurting small Australian businesses

Originally published in The Canberra Times.

Digital platforms have fundamentally changed the way small businesses connect and sell to their customers. Yet, when there is a problem - such as having your account shut down after being hacked -…

… 13 May 2024 Originally published in The Canberra Times. Digital platforms have fundamentally changed the way … turn ads on or off and can remove or update advertising payment information. Have your account/s set up so the … users require full admin access. And if you are hacked, report your issue immediately to the platform and make sure …

Media Centre item
Op-ed
ASBFEO Live

Treasurer's roundtable 'reform directions' should focus on small business

Originally published in The Canberra Times

By Bruce Billson

It's been just over a week since the government's Economic Reform Roundtable was held.

Was the three-day event productive? I'd say yes. There was lots of discussion and views…

… 01 September 2025 Originally published in The Canberra Times By Bruce Billson It's been just over a week since the … for American customers can only enter with the verified payment of ever-changing tariffs; and small businesses were … to accept cash and foreshadowed changes to merchant card payment and surcharging rules. New climate reporting rules …

Media Centre item
Op-ed
ASBFEO Live

Small businesses must prepare for the upcoming 3G shutdown

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off which is now scheduled to take place on 28…

… Bruce Billson. Originally published in the Canberra Times. Small, family and farming businesses should urgently … calls and have data about who is currently paying the bill for use of that spectrum. As the 'most likely to know' … Bruce Billson. Originally published in the Canberra Times. Small, family and farming businesses should urgently …

Media Centre item
Op-ed
ASBFEO Live

OP-ED: Big tech is failing the little guys

Bruce Billson 

 

Published in the Bendigo Advertiser and ACM Network

14 October, 2024

BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…

Bruce Billson 

 

Published in the Bendigo Advertiser and ACM Network

14 October, 2024

BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…

Media Centre item
Op-ed
ASBFEO Live

Australia wants to lift productivity? Here are some practical initiatives

Originally published in The Canberra Times

By Bruce Billson

The first half of this year has been characterised as a test of endurance for many small businesses, but I'm encouraged by the enduring optimism and the promise of improvement.…

… 07 July 2025 Originally published in The Canberra Times By Bruce Billson The first half of this year has been … Originally published in The Canberra Times By Bruce Billson The first half of this year has been …

Media Centre item
Op-ed
ASBFEO Live

What's on the minds of small business?

Originally published in The Canberra Times

By Bruce Billson

What's going on for small business right now? We have seen the first quarterly improvement since August 2022, suggesting that conditions might be stabilising and the most difficult…

… 23 June 2025 Originally published in The Canberra Times By Bruce Billson What's going on for small business … these cash flow concerns and in the May ASBFEO Pulse, payment disputes continue to be the most common dispute managed by my office. In many of the payment dispute cases, the business customer has told the …

Media Centre item
Op-ed
ASBFEO Live

August 2025 Small Business Pulse - Cautious optimism amid modest improvements in small business conditions

August 2025

Key highlights:Conditions for small businesses continue to improve. The ASBFEO Small Business Pulse increased by 0.6% in August 2025 – the second consecutive quarterly increase. Over the past 12 months it has increased 0.2%.This…

… The ASBFEO Small Business Pulse did not reflect a fall in 2020 as government support measures outweighed other economic … this quarter [3] . Small business owners continue to report that understanding insurance requirements and … this quarter [3] . Small business owners continue to report that understanding insurance requirements and …

Media Centre item
Media Releases
ASBFEO Live

Stressed about how AI will affect your work? You are not alone

Originally published in The Canberra Times

By Bruce Billson

It is big in the minds of many small business people. Uncertainty and complexity can constrain growthWe have just released the latest ASBFEO Small Business Pulse and there is a…

… 15 September 2025 Originally published in The Canberra Times By Bruce Billson It is big in the minds of many small … expressed by some small businesses, that AI tools can at times provide clearer, more readily implementable (but … Originally published in The Canberra Times By Bruce Billson It is big in the minds of many small …

Media Centre item
Op-ed
ASBFEO Live

What happens when builders go bust

Originally published in the Canberra Times.

By Bruce Billson.

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

The combination of…

… go bust 01 April 2024 Originally published in the Canberra Times. By Bruce Billson. The latest report card on the economy will be no surprise to small … Originally published in the Canberra Times. By Bruce Billson. The latest report card on the economy will be no surprise to small …

Media Centre item
Op-ed
ASBFEO Live

SPEECH TO COSBOA NATIONAL SMALL BUSINESS SUMMIT

SPEECH

Australian Small Business and Family Enterprise Ombudsman Bruce Billson.

Speech to COSBOA National Small Business Summit

I particularly want to acknowledge Matthew (Addison), Luke (…

… that conversation work.  And after the travails of recent times, the reserves of emotional responsiveness and cash … that conversation work.  And after the travails of recent times, the reserves of emotional responsiveness and cash …

Media Centre item
Transcript
ASBFEO Live

Small business needs certainty

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

Media Centre item
Media Releases
ASBFEO Live

14 steps to boost Australia’s small and family businesses

… 14 steps to energise enterprise below or download the full report. Introduction from the Ombudsman Almost 98% of … in the face’ for small businesses at these challenging times. We must continue to seek to abate these challenges … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business …

Report

When the dining table becomes the board table – celebrating National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.

“It’s a great moment to reflect on the crucial role family-owned…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.

“It’s a great moment to reflect on the crucial role family-owned…

Media Centre item
Media Releases
ASBFEO Live

… The franchisee claimed they had not received enough payment from the franchisor, as the payments did not cover …

Payment Times Reporting Act 2020 primary legislation amendments

… Payment Times Reporting Act 2020 primary legislation amendments Date Wed, 05/01/2024 - 12:00 File SB 240429 Payment Times Legislation Amendments.pdf pdf 164.2 KB Summary … Payment Times Reporting Act 2020 primary legislation amendments … Payment Times Reporting Act 2020 primary legislation …

Submission

Reforming the Payment Systems (Regulation) Act 1998 to promote competition in the debit card market and lower small business payment costs

… Reforming the Payment Systems (Regulation) Act 1998 to promote competition … in the debit card market and lower small business payment costs Date Thu, 07/06/2023 - 12:00 File SB - Reforms to the Payment Systems (Regulation) Act 1998.pdf pdf 239.61 KB … Reforms to the Payment Systems (Regulation) Act 1998 – Exposure draft …

Submission

Submission to Payment Times Reporting Rules Amendments 2024

… Submission to Payment Times Reporting Rules Amendments 2024 Date Fri, 08/16/2024 - 12:00 File 240819 SB Payment Times Reporting Rules 2024 - Treasury consultation … Payment Times Reporting Rules amendments … Submission to Payment Times Reporting Rules Amendments 2024 …

Submission

Banks offer certainty to small businesses impacted by lockdowns

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the banks’ ongoing efforts to support small businesses impacted by COVID-19 lockdowns.

The Australian Banking Association says banks will defer loan…

… small businesses stay afloat in these challenging times,” Mr Billson says. “The banks’ commitment to support … when seeking to navigate these challenging and uncertain times “I would encourage all small businesses owners who are … in good standing with repayments up-to-date or there’s a payment program in place. “It’s encouraging to see our banks …

Media Centre item
News
ASBFEO Live

Meet the Ombudsman, Bruce Billson

In this video Ombudsman Bruce Billson discusses the role of our office.

Are you a small or family business owner in Australia, experiencing a dispute with another business or government agency? We're here to help. See our …

… needs. We're also here to provide some help at challenging times. On My Business Health website, there's some tools … needs. We're also here to provide some help at challenging times. On My Business Health website, there's some tools …

Media Centre item
ASBFEO Live

… app, spreadsheet, timelog? Is superannuation part of the payment? And don’t forget you might need to pay tax! 3. Check … app, spreadsheet, timelog? Is superannuation part of the payment? And don’t forget you might need to pay tax! 3. Check …

What should I do when disaster strikes? Here's a place to start

Originally published in The Canberra Times

By Bruce Billson

Over the past five years there have been 13 declared natural disaster catastrophes.

The devastation caused to our communities by these terrible floods, storms, cyclones and…

… 09 December 2024 Originally published in The Canberra Times By Bruce Billson Over the past five years there have … Originally published in The Canberra Times By Bruce Billson Over the past five years there have …

Media Centre item
Op-ed
ASBFEO Live

Pagination

  • « First First page
  • ‹ Previous Previous page
  • …
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • …
  • Next › Next page
  • Last » Last page

Connect with us

facebook

 

 

 

 

 

 

 

twitter

 

 

 

 

 

instagram

 

 

 

 

 

linkedin

 

 

 

 

 

 

 

youtube

 

 

 

 

 

 

 

newsletter

 

 

atsi

Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

Primary Footer Menu 1

  • Social Media
  • Resources and tools
  • Data portal
  • Dispute support
  • One thing ASBFEO can do for me
  • Contact us

Highlight

  • About
  • Copyright

Footer menu

  • Language Assistance
  • Accessibility
  • Disclaimer
  • Privacy
  • Sitemap