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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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Small Business Pulse - February 2025

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Success story type

Small business is in decline and it's a big deal

Originally published on Kochie's Business Builders

By Bruce Billson

Small business is a big deal, but sadly not as big as it used to be. Yes, it’s still the ‘engine-room’ of the nation, contributing much to our communities, employment…

… cashflow concerns, digital impacts, cyber threats, poor payment times and an ever-changing business landscape. Business … assistance from ASBFEO, our recently released Quarterly Report shows that concern about cashflow and payment disputes …

Media Centre item
Op-ed
ASBFEO Live

Temporary insolvency protections sensible as lockdowns continue

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged the Federal Government and regulators to consider the reactivation of temporary insolvency protections, to support small and family businesses doing it tough in…

… June, and that trend is widely expected to continue with payment times stretching out. “Bringing back temporary protections … June, and that trend is widely expected to continue with payment times stretching out. “Bringing back temporary …

Media Centre item
News
ASBFEO Live

RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

… “Dr Schaper has produced a well-researched and thoughtful report for the Australian Government and we support the report and the majority of his sensible recommendations to … “Dr Schaper has produced a well-researched and thoughtful report for the Australian Government and we support the …

Media Centre item
Media Releases
ASBFEO Live

Government should show small businesses respect

Originally published in the Canberra Times.

Australia's small businesses have been treated in a very shabby way by squabbling in our Federal Parliament.And our Parliament is a repeat offender.

Repeatedly we hear it said that small business…

… respect 10 June 2024 Originally published in the Canberra Times. Australia's small businesses have been treated in a … with respect. … Originally published in the Canberra Times. Australia's small businesses have been treated in a …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes cash flow boost, red tape reduction

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed today’s Federal Government pre-Budget announcement providing a cash flow support to small and family businesses through changes to PAYG tax and commitment to…

… to help reduce compliance costs and improve processing times for small and family businesses. Links between Single … to help reduce compliance costs and improve processing times for small and family businesses. Links between Single …

Media Centre item
Media Releases
ASBFEO Live

… Enterprise Ombudsman, Bruce Billson, released the final report on the insurance crisis facing Australia’s amusement, leisure, and recreation sector. The report, The Show Must Go On , finds a Discretionary Mutual … in a hardened global insurance market. Building on this report supporting the Australian Amusement, Leisure and …

OMBUDSMAN APPLAUDS CYBER SUPPORT FOR SMALL BUSINESS

New support announced today by the Australian Government to help small businesses combat cyber attacks is extremely welcome, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

“One of the biggest fears a…

… has been heard,” Mr Billson said.  “The latest chilling report from the Australian Cyber Security Centre is that a … details.  “The unsuspecting customer is expecting the bill and probably knows the amount they have to pay so when … their digital infrastructure and the criminals demand a payment for to access your own information.”   Mr Billson …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes designated-complaints legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

Media Centre item
Media Releases
ASBFEO Live

VITAL SMALL BUSINESS PROTECTIONS SAVED IN NEW BANKING CODE OF PRACTICE

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says he welcomes the regulator’s decision to retain and enhance vital protections for small businesses in the new Banking Code of Practice. 

“A push by the banks…

…   Mr Billson also urged the independent review of the 2020 General Insurance Code of Practice, now under way, to …   Mr Billson also urged the independent review of the 2020 General Insurance Code of Practice, now under way, to …

Media Centre item
Media Releases
ASBFEO Live

Opening statement to Senate Estimates

Australian Small Business and Family Enterprise Ombudsman Bruce Billson opening statement to Senate Estimates

It is often said that small business is the engine room of the economy. We must ensure that small and family business…

… get this wrong”. But even big businesses struggle at times to get all things right.  So just imagine how difficult … five requests for help from a small business relate to a payment dispute. Too often that first party that is slow to … five requests for help from a small business relate to a payment dispute. Too often that first party that is slow to …

Media Centre item
News
ASBFEO Live

OMBUDSMAN WELCOMES INTRODUCTION OF LEGISLATION TO HELP SMALL AND FAMILY BUSINESSES

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Albanese government’s move to introduce legislation into Parliament to crackdown on unfair contract terms and increase penalties for anti-competitive…

… generous intent, especially around contract terms.” The Bill being introduced into Parliament in relation to unfair … interests of small business owners,” Mr Billson said. The Bill to increase penalties for corporations engaging in … generous intent, especially around contract terms.” The Bill being introduced into Parliament in relation to unfair …

Media Centre item
Media Releases
ASBFEO Live

The business landscape has changed drastically. Remember, trust your spidey senses

Originally published in The Canberra Times

By Bruce Billson

Digital tools have transformed the economy and the ways in which we do business.

There's much to be gained for a small or family business deepening its digital engagement.…

… 03 February 2025 Originally published in The Canberra Times By Bruce Billson Digital tools have transformed the … at lightning speed through e-invoicing, and electronic payment systems allow for that invoice to be paid (hopefully) … be suspended, false charge-backs leaving sellers without payment or their product, overseas competitors claiming …

Media Centre item
Op-ed
ASBFEO Live

… and the Personal Property Securities Register.  “Extended payment times and terms are weighing on small business operating conditions. Payment disputes are an early warning sign of a cash flow …

New rules to ensure small businesses in dispute with ATO get a fairer go

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government.

Mr Billson welcomed the pre-Budget…

… to implement a key recommendation in our recently released report: A tax system that works for small business which will … for a ruling. “In line with the recommendations in our report, the AAT will be able to pause or modify any ATO debt … to implement a key recommendation in our recently released report: A tax system that works for small business which will …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes Government’s support for least cost routing

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson welcomes the Government’s commitment to lowering costs for businesses through least cost routing.

Treasurer Josh Frydenberg has released the Payments System Review…

… least cost routing. “The Treasurer’s urging of the RBA’s Payment Systems Board to consider mandating the dual-network … and family enterprises paying more than they need to for payment services. “For too long, small businesses have been … with larger retailers able to bypass full fees by using payment systems directly or by having the market power to …

Media Centre item
News
ASBFEO Live

Budget Brief 2024-25

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

“Small and family businesses facing…

… that are squeezing margins will welcome the modest energy bill relief of $325,” Mr Billson said. “Every saving helps … improve the uptake of eInvoicing, the effectiveness of the payment times reporting framework and implementation of franchise …

Media Centre item
Media Releases
ASBFEO Live

… for ASBFEO’s input into the Treasury departments annual report.  ASBFEO Key Performance Indicators include: … This review was led by Ms Su McCluskey with the final report provided to the Minister.  Australian Small Business … review was led by Ms Carmel McGregor PSM and the final report was provided to the Minister in June 2021. Freedom of …

… and the Personal Property Securities Register.  “Extended payment times and terms are weighing on small business operating conditions. Payment disputes are an early warning sign of a cash flow …

ASBFEO Small Business Pulse

… The ASBFEO Small Business Pulse did not reflect a fall in 2020 as government support measures outweighed other economic … and the Personal Property Securities Register.  “Extended payment times and terms are weighing on small business operating …

Basic page

Dispute case studies

… pay system. The small business owner also used this same payment system for her security alarm. Three years later the … account was inadvertently activated, and he received a bill for over $1,000 for the month. He deactivated the … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. …

Basic page

MEDIA RELEASE: Australian small business selling online warned to be aware of US copyright laws

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to raise awareness among small businesses selling online about United States’ copyright laws that can shut down their access to customers without warning…

… to fight the attacks. After this had happened several times, the business contacted ASBFEO, and a dedicated case … to fight the attacks. After this had happened several times, the business contacted ASBFEO, and a dedicated case …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes mental health and financial counselling support

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of $15 million in funding for free mental health and financial counselling support for small businesses in next week’s…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of $15 million in funding for free mental health and financial counselling support for small businesses in next week’s…

Media Centre item
Media Releases
ASBFEO Live

New Franchising Sector Powers for Small Business Ombudsman

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Minister for Small Business, Julie Collins,…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Minister for Small Business, Julie Collins,…

Media Centre item
Media Releases
ASBFEO Live

SMALL BUSINESS NEEDS TO BE READY FOR NATURAL DISASTERS

The terrible floods and storms causing great trauma for parts of the country should be a red alert for small business to be prepared for natural disasters, warns the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr…

The terrible floods and storms causing great trauma for parts of the country should be a red alert for small business to be prepared for natural disasters, warns the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr…

Media Centre item
Media Releases
ASBFEO Live

MEDIA RELEASE: 12 days until 3G shutdown - What small, family and farming business need to check

Small and family businesses have just 12 days to make sure they do not have their vital business systems and equipment fail when the 3G network is switched off on 28 October, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

Small and family businesses have just 12 days to make sure they do not have their vital business systems and equipment fail when the 3G network is switched off on 28 October, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

Media Centre item
Media Releases
ASBFEO Live

14 steps to stop small business's alarming downward spiral

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

I fear we are sleepwalking into a "big corporate" economy.

Many small and family businesses are doing it tough right now and the post-COVID…

… Bruce Billson. Originally published in the Canberra Times. I fear we are sleepwalking into a "big corporate" … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business …

Media Centre item
Op-ed
ASBFEO Live

… although they remain below pre-pandemic levels.  “Payment disputes are often an early warning sign of cash flow … although they remain below pre-pandemic levels.  “Payment disputes are often an early warning sign of cash flow …

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