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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Small Business Pulse - February 2025

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Success story type

TRANSCRIPT: Payment times, dispute resolution, tax concierge service, insolvency law reform, disaster preparedness

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Philip King.

Accountants Daily Insider - Podcast

Subject: Payment times, …

… TRANSCRIPT: Payment times, dispute resolution, tax concierge service, insolvency … register, so 7000 of our largest corporates have to report quarterly on just what their terms are, so what their …

Media Centre item
Transcript
ASBFEO Live

Payment Times Reporting Regulator’s Report

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew, ABC NewsRadio.

20 July 2022

Subject: Payment Times…

… Payment Times Reporting Regulator’s Report 20 July 2022 TRANSCRIPT Australian Small Business and … Glen Bartholomew, ABC NewsRadio. 20 July 2022 Subject: Payment Times Reporting Regulator’s report Glen Bartholomew: …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: review of Payment Times Reporting Act (ABC News Radio)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subject: review of Payment Times Reporting Act…

… TRANSCRIPT: review of Payment Times Reporting Act (ABC News Radio) 01 September 2023 … living up to that ambition and that's what Dr. Emerson's report was focusing in on. Glen Bartholomew You've been …

Media Centre item
Transcript
ASBFEO Live

BIG BUSINESSES URGED TO “LIFT THEIR GAME” ON PAYMENT TIMES

Only three out of 10 big businesses pay their small business customers within 30 days while nearly one-quarter take more than 120 days to pay up, according to new payment times data.

“This is a woeful performance and is bitterly disappointing…

… BIG BUSINESSES URGED TO “LIFT THEIR GAME” ON PAYMENT TIMES 01 February 2023 Only three out of 10 big businesses … These exemplars deserve positive recognition with scope to report a ‘less than 7 days’ or ‘within a fortnight’ payment …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times for Small Business with Flow FM

Rikki Lambert

The Small Business and Family Enterprise Ombudsman, Bruce Billson. Bruce, how are you today?

Bruce Billson

Pretty awesome to be with you and your audience.

Rikki…

… TRANSCRIPT: Payment Times for Small Business with Flow FM 14 November 2022 Rikki … and there was delay in a customer paying a supplier a bill, the supplier would usually cover the cost, you know, of …

Media Centre item
Transcript
ASBFEO Live

BIG BUSINESS NEEDS TO PAY UP

More than half of the nation’s big businesses are missing their own deadlines for paying their small business suppliers, according to the latest data from the Payment Times Reporting Regulator.

While there has been a marginal improvement in…

… business suppliers, according to the latest data from the Payment Times Reporting Regulator. While there has been a marginal … Payment Times Reporting Regulator has published its second report about the payment policies of 7000 businesses with an …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Helping small business resolve disputes, payment times, digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: Helping small business resolve disputes,…

… TRANSCRIPT: Helping small business resolve disputes, payment times, digital platforms 31 January 2024 TRANSCRIPT … Canberra Subject: Helping small business resolve disputes, payment times, digital platforms   Leon Delaney Small …

Media Centre item
Transcript
ASBFEO Live

Small business headwinds

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subjects: Small business headwinds and need for right-sized regulation, payment times, Commonwealth…

… business headwinds and need for right-sized regulation, payment times, Commonwealth procurement. Leon Delaney The Albanese … of the biggest companies in Australia who are obliged to report on the terms that they offer small and family business …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times for Small Business with 2CC Canberra

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

14 November 2022

…

… TRANSCRIPT: Payment Times for Small Business with 2CC Canberra 14 November 2022 … with Leon Delaney. 2CC Canberra 14 November 2022 Subject: Payment Times for Small Business Leon Delaney There’s new … meet? Because we haven't got those figures in this report. But is the Commonwealth and various state …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT : Energy costs, payment times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green.

ABC Radio SA South East

12 December 2022

…

… TRANSCRIPT : Energy costs, payment times 12 December 2022 TRANSCRIPT Australian Small Business … SA South East 12 December 2022 Subject: energy costs, payment times Selina Green Lots of things are impacting …

Media Centre item
Transcript
ASBFEO Live

Payment surcharges and need for least-cost routing to cut fees

 17 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Steve Austin.

ABC Radio Brisbane

 

…

… Payment surcharges and need for least-cost routing to cut … interview with Steve Austin. ABC Radio Brisbane   Subject: payment surcharges and need for least-cost routing to cut … and Family Enterprise Ombudsman.  Bruce Billson Look times are tough. Some have described it as challenging a time …

Media Centre item
Transcript
ASBFEO Live

New register reveals extent of late payments by big business to small

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed today’s launch of the Payment Times Reports Register, which provides transparency around big business payment times.

The new online Payment Times Reports…

… Ombudsman Bruce Billson has welcomed today’s launch of the Payment Times Reports Register , which provides transparency around big business payment times. The new online Payment Times Reports Register …

Media Centre item
Media Releases
ASBFEO Live

OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

… OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON 01 September 2023 The … in paying small businesses has been woeful.” Dr Emerson’s report finds: ‘there is no empirical evidence of a …

Media Centre item
Media Releases
ASBFEO Live

Cyber security tips for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: ransomware attacks on small business, cyber security tips for small business, insolvency concerns,…

… you might not even know to whom it is you need to report this breach, but you inadvertently break the law, and … bills and the like. But also we're getting an increase in payment disputes even when work is carried out under the … there’s this friction in just getting paid and the payment time blowing out. It's a real concern. So, what we're …

Media Centre item
Transcript
ASBFEO Live

Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

 

Subject: Release of the ASBFEO Small…

… and it particularly doesn't reach into areas where that payment worry might actually come after you - the business … actually out-of-pocket yourself and you're waiting for the payment to come in to cover that as well. So that's where … advice for businesses that are desperately waiting for a payment to come in and it's just not arriving?  Bruce …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Gary Adshead.

6PR

Subject: Payment Times

Gary Adshead…

… TRANSCRIPT: Payment Times 01 February 2023 Australian Small Business and Family … turnover over $100 million annually. They are obliged to report their payment times performance. And what we've seen, …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Neil Mitchell.

3AW

Subject: Payment times

Neil…

… TRANSCRIPT: Payment Times 19 June 2023 TRANSCRIPT Australian Small Business and … Mitchell If you're a small business and you're chasing a bill for five or $10,000 that can be a key part of your …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Merchant transaction fees (least-cost routing)…

… like tap-and-go payments and other forms of electronic payment. And that would save both small businesses and … American Express, EFTPOS and the like, and to execute the payment they put a charge on and then there's the bank that's … thing that we're quite concerned about is too often that payment is routed down a more costly option than one that's …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: payment surcharges and need for least-cost routing to cut payment fees

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Penberthy and Will Goodings.

Radio 5AA, Adelaide

…

… TRANSCRIPT: payment surcharges and need for least-cost routing to cut … year. These extra costs on top of energy, rent, wages bill and all that, has made it pretty tough. So, what some … have been wondering, well, hang on, why am I paying three times as much as a merchant to have this payment transaction …

Media Centre item
Transcript
ASBFEO Live

Small Business – “looking after yourself”.

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nicole Overall.

2CC Canberra

Subject: Small Business – “looking after yourself”.…

… if being in business isn't difficult enough at the best of times.  I'm very happy to have on the line to have a … if being in business isn't difficult enough at the best of times.  I'm very happy to have on the line to have a …

Media Centre item
Transcript
ASBFEO Live

Budget paves way for small business-led national economic recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Federal Government’s 2021 Budget is a clear acknowledgement that small and family businesses are central to the nation’s economic recovery and future prosperity.…

… to implement a key recommendation in our recently released report: A tax system that works for small business which will … events, productions and the film and television sector. Payment times: The Government is committing an additional $16 million …

Media Centre item
Media Releases
ASBFEO Live

… Payment Disputes Payment plan enables outstanding payment to be made A small business owner had an ongoing payment dispute with another business, which lasted over six …

… to the survival of small and family businesses. Making payment information available to the public can help small … large businesses to improve their practices. The Payment Times Reporting Scheme (the scheme) requires large businesses … government enterprises (known as reporting entities), to report on their small business payment terms and times. …

Small business conditions

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: Small business conditions, small business help, tips for small businesses using social media platforms,…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: Small business conditions, small business help, tips for small businesses using social media platforms,…

Media Centre item
News
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing); regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South East NSW

Subjects: Merchant transaction fees (least-cost…

… to reduce the burden both on the small business taking the payment and you, the customer, paying for your long black? … financial institution that you bank with, who the card or payment facility is provided by, and then the impact of the … nearer to $1 billion. That is because people are using payment processes that aren't the cheapest that's available …

Media Centre item
Transcript
ASBFEO Live

… Payment disputes Payment plan enables outstanding payment to be made A small business owner had an ongoing payment dispute with another business, which lasted over six …

14 steps to energise enterprise

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio WA

Subject: 14 Steps to energise enterprise, small business conditions, family business succession, lowering…

… Now that happens when you walk up to an EFTPOS machine, a payment terminal. You are time-poor, the staff behind the … Now what automatically happens in too many cases, is that payment is routed down a more expensive channel than it needs … Now that happens when you walk up to an EFTPOS machine, a payment terminal. You are time-poor, the staff behind the …

Media Centre item
Transcript
ASBFEO Live

Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer outage

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jess McGuire.

ABC Radio NSW Regional

Subjects: Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer…

… reserves. They've depleted those during these challenging times and their emotional reserves are also challenged.  So, … have them contact you, the opportunity to work through payment plans. The chance to take account of any hardship … of the other tools that the Tax Office is using now is to report outstanding tax amounts to those credit reference …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Fake reviews

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Brian Carlton.

Radio 2CC

Subject: Fake online reviews, digital platforms.

…

… in Canberra. And I guess the column in the Canberra Times today is talking about another area where so many of … subject to these targeted and nonsense attacks. I make a report to the platform on which they're hosted and manage to … So, you think you're doing the right thing paying the bill, but it's actually going off to some other account. …

Media Centre item
Transcript
ASBFEO Live

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