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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (80)
  • Media Centre item (28)
  • Submission (14)
  • Report (3)

Media Section

  • Media Centre (27)

Media Source

  • ASBFEO Live (28)

3G switch-off looming for small business

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

… farming businesses take action to find out if they will be affected and if so, upgrade their technology before … farm gates and many other wireless operating systems may be affected. Mr Billson emphasised that telecommunications … farming businesses take action to find out if they will be affected and if so, upgrade their technology before …

Media Centre item
Media Releases
ASBFEO Live

… law and leave unsuspecting investors out of pocket will be a top target for the corporate regulator, which is … law and leave unsuspecting investors out of pocket will be a top target for the corporate regulator, which is …

Disaster preparation and recovery

… family businesses, and their communities. The cost and the time it takes for small and family businesses to get back to … and of course, yourself. Other business owners can be a valuable source of advice and awareness based on their … your business to a less disaster-prone location. Build in time and tactics to make sure you are ok and you’re caring …

Basic page

… 2021. This was a 19% increase compared to the same time in 2020 and slightly lower than at the end of September … 0-19 (Small) 116,547 35,178 151,728 20-199 (Medium) 66,104 30,708 96,812 200+ (Large) 58,959 29,840 88,800 Unknown 7,800 … >, extracted on 30/07/22. Over three quarters of apprentices and trainees …

… is going as planned, and how unplanned matters will be dealt with. Examples of unplanned events include ending … opportunities where you need invest only capital, time and effort.  Many franchise systems are somewhere in the … Is there a clause about paying out the remainder of the time? If this happened, would you have enough money to pay? …

… structures and information sources to indicate the real-time success of your business, so you can adjust and make … thought. Find a trusted adviser, like an accountant, to be a valuable sounding board, coach, and ally to you. It’s … program can help you to adopt digital tools to save you time and money, while also help you to grow your business. …

… MSME Day MSME small business facts MSME videos …

… agreement The whole dispute or elements of the dispute may be settled with binding arbitration if there is written agreement from the parties. The agreement may be in the franchise agreement or agreed later. The … and the time and place for arbitration. The arbitrator will also give …

… goals to display your practical approach and interest. Be clear on your specific services, how much they cost, and …

… AgQuip Field Days 22 - 24 August Gunnedah, NSW Gov to You 30 - 31 August Fleurieu Peninsula, SA The Tax Summit 5- 7 …

… the Territory’s small businesses were in Greater Darwin on 30 June 2023. The areas with the highest number of small … small businesses in the rest of the Northern Territory on 30 June 2023. These accounted for 24% of the Northern …

Managing change

… and the circumstances in which the franchise agreement may be varied unilaterally in the future.  If certain materially … must disclose these to franchisees within a reasonable time of not more than 14 days. Such events include … consents in writing.   Best practice  Franchisors need to be able to make changes to their franchise system and brand …

Basic page

… Australian small businesses were in Greater Adelaide on 30 June 2023. This is consistent with South Australia’s … for 23% of South Australia’s small businesses on 30 June 2023. The highest number of small businesses were in: Limestone Coast (7,563 small businesses), 30% of these were in Mount Gambier and surrounds and 14% were …

Australian Capital Territory

… businesses in the Australian Capital Territory (ACT) on 30 June 2023, representing 1% of all Australian small … 15 January 2024 Table 1: Businesses in ACT by size, 30 June 2023 Download data * Includes businesses where … in the ACT increased by 1,086 (3%) over the year to 30 June 2023. The areas with the largest increase were: …

Basic page

… to relax to clear the mind and  unwind. lock in family time learn to ‘unplug’ from the business. This means … setting times to turn off the technology, and plan to take time off . …

… and out of the visitor/hub register each visit.  You will be issued with a single-use access pass each visit to access … through the back door near the bathrooms.  Hub passes must be returned at the end of your visit in the “Pass Return” box … at the reception counter and can be re-issued on the day of your next visit.   Note:  You are responsible to keep …

… 1. Structure your day Schedule time for calls, lead follow-ups, emails, social media … and compliance tasks, important ‘breaks’ and get away time.  …

… Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all small businesses in … were 259,631 small businesses in the rest of Queensland on 30 June 2023. These accounted for 54% of Queensland’s small …

Other Territories

… Island. Table 1: Small businesses in Other Territories, 30 June 2023 Download data * Includes businesses where … There were 1,886 small businesses in Other Territories on 30 June 2023. Of these, 90% were non-employing businesses. … Other Territories decreased by 150 (7%) over the year to 30 June 2023, after a 16% increase in the previous year. …

Basic page

… review of the ASBFEO’s functions was required to be completed one year after its establishment, by 30 June 2017. This review was led by Ms Su McCluskey with the … to be completed one year after its establishment, by 30 June 2017. This review was led by Ms Su McCluskey with the …

Small Business Commissioners

Basic page

How Digital Marketing Providers can impress small business clients

… goals to display your practical approach and interest. Be clear on your specific services, how much they cost, and …

Basic page

The Tax Concierge Service

… with an experienced small business tax lawyer. A $100 co-payment is required, with the remaining balance paid by the …

Basic page

Franchisee-initiated exit - Best practice guidance for franchisees

… Will it impact the value of your business and how it might be able to operate, if at all? Will it trigger an obligation … to take over the premises lease, agree to make a lump sum payment in place of future royalties, explain how you plan to … or propose a termination date that gives the franchisor time to find another operator for the business.   If …

Basic page

… as a small business Navigating courts and tribunals can be daunting. You can seek help from legal practitioners and … the court system Court and tribunal processes can be time consuming, stressful and costly. If possible, keep … a lot of preparation. At a hearing, dress neatly, be on time, be prepared for delays, and speak calmly and politely. …

Characteristics that are important in a franchise relationship

… profitability. A franchise investment opportunity should be able to show it is a proven and successful business model, … relationship, the franchise relationship will evolve over time. Early on, there will likely be a lot of excitement and expectation for success. Over time, the franchisor and the franchisee will have to work …

Basic page

… overjoyed to have their account restored, especially in time for them to do their pre-Christmas promotion! Restoring … to cancel both his listing and outstanding invoice and be added to their ‘do not contact’ list. The online directory …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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