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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
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        • Different types of franchises
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        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
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      • Managing change
        • Best practice for franchisors
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      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
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    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • ASBFEO Live (202)

Implementing Australian’s Strategy for Nature 2024-2030

Submission

Merchant Card Payment Costs and Surcharging - Issues Paper October 2024

… Merchant Card Payment Costs and Surcharging - Issues Paper October 2024 … - 12:00 File 241217 SB - RBA Review of merchant card payment costs and surcharging.pdf pdf 245.35 KB Summary Reserve Bank of Australia Merchant Card Payment Costs and Surcharging - Issues Paper October 2024 …

Submission

40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

… watch the financial and emotional damage occur in real time with no ability to stop it. “One of the absurdities of … that clear, appropriate, and standardised procedures be put in place to enable a timely resolution for small … to be about payments which accounts for 38%, up from 30% two years ago. There has also been a rise in the …

Media Centre item
Media Releases
ASBFEO Live

Small businesses renewal accelerates as owners embrace growth and transformation

Key highlights: ASBFEO Small Business Pulse November 2025

The ASBFEO Small Business Pulse increased by 0.8% in the three months to November 2025 – the third consecutive quarterly increase. It increased 0.5% compared to the same…

… quarterly increase. It increased 0.5% compared to the same time last year. There is strong momentum amongst small … quarterly increase. It increased 0.5% compared to the same time last year. The Australian Small Business and Family … as tax deductions [6] . Regulators’ terminology can also be confusing for entrepreneurs. For example, confusion on …

Media Centre item
Media Releases
ASBFEO Live

Why it’s time to celebrate our hard-working self-employed

Originally published in Kochie's Business Builder.

We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…

… Why it’s time to celebrate our hard-working self-employed 28 August … come from? Let’s celebrate the self-employed The dream to be your own boss, working when and where you choose while … than two-thirds of self-employed women choose to work part-time, compared with only 47 per cent of women in the general …

Media Centre item
Op-ed
ASBFEO Live

… 2021. This was a 19% increase compared to the same time in 2020 and slightly lower than at the end of September … 0-19 (Small) 116,547 35,178 151,728 20-199 (Medium) 66,104 30,708 96,812 200+ (Large) 58,959 29,840 88,800 Unknown 7,800 … >, extracted on 30/07/22. Over three quarters of apprentices and trainees …

Mental health

… to help manage the stressors involved. 1. Structure your day Schedule time for calls, lead follow-ups, emails, social media … Don’t try to do everything Create a list of what needs to be done and prioritise, cut unnecessary tasks, delegate and …

Basic page

MEDIA RELEASE: Surge in small business disputes with Big Tech platforms

The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr Billson said over the past…

… platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business … your account shut down after being hacked – solving it can be a nightmare.  “These platforms require a time and resource-poor small business to navigate the most …

Media Centre item
Media Releases
ASBFEO Live

OP-ED: Big tech is failing the little guys

Bruce Billson 

 

Published in the Bendigo Advertiser and ACM Network

14 October, 2024

BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…

… providers has soared by 86 per cent compared to the same time last year. And over the past two years, the number of … your account shut down after being hacked - solving it can be a nightmare. These platforms require a time and resource-poor small business to navigate the most …

Media Centre item
Op-ed
ASBFEO Live

Recognising the vital contribution family businesses make to our community and economy

Published in Convenience World's October 2025 edition.

By Bruce Billson 

Some of Australia’s most prominent and successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy…

… services businesses in your community, often these will be family-owned and led.   Owning and running a small …   For many, there’s no switching off at the end of the day and family business leaders often invest their personal funds, energy and time to make it work. They are always striving, because they …

Media Centre item
Op-ed
ASBFEO Live

Franchising, when done well, can bring small business success

Originally published in The Canberra Times.

By Bruce Billson

Franchising, when done well, is one of the most dynamic and scalable models of entrepreneurship available to small business owners. It offers a unique blend of independence and…

… a powerful model, but it also means that both parties must be aligned in purpose and practice. The recently released … a culture, and a set of obligations that will shape your day-to-day life. Prospective franchisees and franchisors alike need … a culture, and a set of obligations that will shape your day-to-day life. Prospective franchisees and franchisors …

Media Centre item
Op-ed
ASBFEO Live

Don’t let complacency catch you out in coming 3G shut-off

By Bruce Billson.

Originally published in the West Australian.

Small, family and farming businesses should take urgent action to make sure they are not caught out by the 3G switch-off coming in October.

This change is about far more…

… bookings and payroll, could stop working. At risk may be security systems and cameras, tablets, telephones in … is an awful lot of technology and equipment used every day that’s actually enabled by 3G, and I fear many small … to get on with business. It would be terrible if the first time you learn it runs on 3G is when it shuts down, and that …

Media Centre item
Op-ed
ASBFEO Live

DIGITAL PLATFORM PROVIDERS NEED TO DO BETTER FOR SMALL BUSINESS

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.

Mr Billson said there has been a noticeable…

… us with a direct human contact to enable these disputes to be escalated and a satisfactory outcome achieved quickly. … watch the financial and emotional damage occur in real time with no ability to stop it. “There have been too many … with scammers only removing them once they receive payment. “Most disturbingly, there are commercial service …

Media Centre item
Media Releases
ASBFEO Live

Western Australia

… were 238,907 small businesses in Western Australia on 30 June 2023, representing 9% of all Australian small … 2024 Table 1: Small businesses in Western Australia, 30 June 2023 Download data Source: Based on Australian Bureau … There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small …

Basic page

New Franchising Sector Powers for Small Business Ombudsman

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Minister for Small Business, Julie Collins,…

… of franchising data sets. The Ombudsman will also be given the power to name and shame franchisors who have not … discourage big business from using their muscle to force time and resource-poor small business to have no alternative … but to seek redress in court – an expensive and time-consuming pathway they almost always cannot afford to …

Media Centre item
Media Releases
ASBFEO Live

Help at hand for small businesses

Originally Published in The Canberra Times

By Bruce Billson

Vibrant, culturally and linguistically diverse small businesses are essential to growing our economy.

WE ALL depend on the small and family-run businesses in our lives - from…

… contribution is widely valued and recognised. What might be less obvious is the diversity of small business owners.  … from ASBFEO case managers, almost 60 per cent had a payment dispute. This is almost double the number of … needed active case management assistance from ASBFEO for payment dispute in the March 2025 quarter. Sadly, payment …

Media Centre item
Op-ed
ASBFEO Live

Victoria

… Victoria There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small … 15 January 2024 Table 1: Small business in Victoria, 30 June 2023 Download data Source : Based on Australian … were 550,957 small businesses in Greater Melbourne on 30 June 2023, representing 79% of all small businesses in …

Basic page

… employed 167,328 apprentices and trainees in-training on 30 September 2022. This was a 12% increase compared to the same time the previous year, and a 6% decrease compared to June … the economic recovery from the impacts of COVID-19. To be eligible, apprentices needed a commencement date between 5 …

MEDIA RELEASE: Small business Ombudsman's guide to using social media securely

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide for small businesses using social media as their business platform, with tips to reduce the chances of being hacked.

“Using social media can be a…

… the chances of being hacked. “Using social media can be a valuable way to grow and increase awareness of your … cases, when there is a problem, these platforms require a time and resource-poor small business to navigate the most … turn ads on or off and can remove or update advertising payment information. Have your account/s set up so the …

Media Centre item
ASBFEO Live

… department. The majority of ASBFEO’s approximately 30 staff are located at the primary office, Level 2, 15 Moore … review of the ASBFEO’s functions was required to be completed one year after its establishment, by 30 June … to FOI requests on the Treasury website at the same time as providing the response to the applicant. Documents …

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Business Now, Sky News

Subject: Supermarket inquiry, Federal…

… apply pressure on smaller suppliers. And if so, what can be done about it? Well, one organisation that will hear these … cost. You might have to wait two years before you get your time to argue your case. And then there is that risk that if … you’ve been working with small business for such a long time and many thanks for your time today. Bruce Billson Good …

Media Centre item
Transcript
ASBFEO Live

Changes to Australian workplace laws

…   how casual work is defined   the pathway to full-time or part-time employment   employee and employer … of paid Family and Domestic Violence Leave. The full 10 day leave entitlement is available immediately - it does not need to be accumulated like annual leave. It also doesn’t increase …

Basic page

For small businesses, it’s a season to be … prepared!

Originally published in Convenience World Magazine and Business Builders

Over the past few years, Australia has endured an onslaught of natural disasters. Floods, storms, cyclones and bushfires have devastated communities, and the impact on too…

… For small businesses, it’s a season to be … prepared! 10 December 2025 Originally published in … has been just as severe. These warmer months can be peak season for natural disasters, just as for many small … brings with it Australia’s natural disasters, now is the time to prepare. If you are a small business owner, start …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Small business problems with digital platforms; being locked out of social media accounts; fake reviews

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

… about what they can do to help. But in the end of the day, Casey, the back swing might be nice. It's all about the … processes - the test is what actually happens.  And by the time people get to us, they are frustrated beyond belief and … is just the start of it, and there are matters such as payment for ad spends or where other customers on your …

Media Centre item
Transcript
ASBFEO Live

About us

… department. The majority of ASBFEO’s approximately 30 staff are located at the primary office, Level 2, 15 Moore … review of the ASBFEO’s functions was required to be completed one year after its establishment, by 30 June … to FOI requests on the Treasury website at the same time as providing the response to the applicant. Documents …

Basic page

… Background Natural disasters can be catastrophic and have prolonged impacts for individuals, … The impacts of natural disasters on small businesses can be devastating. These impacts can include damaged and … the cost of natural disasters and lengthy recovery time for small businesses and regional networks could be …

… agreement The whole dispute or elements of the dispute may be settled with binding arbitration if there is written agreement from the parties. The agreement may be in the franchise agreement or agreed later. The … and the time and place for arbitration. The arbitrator will also give …

… Societ y offer a free referral service, which includes a 30-minute consultation with a lawyer. Justice Connect helps … Societ y offer a free referral service, which includes a 30-minute consultation with a lawyer. Justice Connect helps …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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