The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.
Ombudsman Bruce Billson said this was a significant moment for the agency.
“…
… Merchant Card Payment Costs and Surcharging - Issues Paper October 2024 … - 12:00 File 241217 SB - RBA Review of merchant card payment costs and surcharging.pdf pdf 245.35 KB Summary Reserve Bank of Australia Merchant Card Payment Costs and Surcharging - Issues Paper October 2024 …
The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.
Ombudsman Bruce Billson said this was a significant moment for the agency.
“…
… watch the financial and emotional damage occur in real time with no ability to stop it. “One of the absurdities of … that clear, appropriate, and standardised procedures be put in place to enable a timely resolution for small … to be about payments which accounts for 38%, up from 30% two years ago. There has also been a rise in the …
Key highlights: ASBFEO Small Business Pulse November 2025
The ASBFEO Small Business Pulse increased by 0.8% in the three months to November 2025 – the third consecutive quarterly increase. It increased 0.5% compared to the same…… quarterly increase. It increased 0.5% compared to the same time last year. There is strong momentum amongst small … quarterly increase. It increased 0.5% compared to the same time last year. The Australian Small Business and Family … as tax deductions [6] . Regulators’ terminology can also be confusing for entrepreneurs. For example, confusion on …
Originally published in Kochie's Business Builder.
We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…
… Why it’s time to celebrate our hard-working self-employed 28 August … come from? Let’s celebrate the self-employed The dream to be your own boss, working when and where you choose while … than two-thirds of self-employed women choose to work part-time, compared with only 47 per cent of women in the general …
… 2021. This was a 19% increase compared to the same time in 2020 and slightly lower than at the end of September … 0-19 (Small) 116,547 35,178 151,728 20-199 (Medium) 66,104 30,708 96,812 200+ (Large) 58,959 29,840 88,800 Unknown 7,800 … >, extracted on 30/07/22. Over three quarters of apprentices and trainees …
… to help manage the stressors involved. 1. Structure your day Schedule time for calls, lead follow-ups, emails, social media … Don’t try to do everything Create a list of what needs to be done and prioritise, cut unnecessary tasks, delegate and …
The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.
Mr Billson said over the past…
… platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business … your account shut down after being hacked – solving it can be a nightmare. “These platforms require a time and resource-poor small business to navigate the most …
Bruce Billson
Published in the Bendigo Advertiser and ACM Network
14 October, 2024
BIG tech digital platform providers need to urgently lift their game and provide clear, appropriate and easily…
… providers has soared by 86 per cent compared to the same time last year. And over the past two years, the number of … your account shut down after being hacked - solving it can be a nightmare. These platforms require a time and resource-poor small business to navigate the most …
Published in Convenience World's October 2025 edition.
By Bruce Billson
Some of Australia’s most prominent and successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy…
… services businesses in your community, often these will be family-owned and led. Owning and running a small … For many, there’s no switching off at the end of the day and family business leaders often invest their personal funds, energy and time to make it work. They are always striving, because they …
Originally published in The Canberra Times.
By Bruce Billson
Franchising, when done well, is one of the most dynamic and scalable models of entrepreneurship available to small business owners. It offers a unique blend of independence and…
… a powerful model, but it also means that both parties must be aligned in purpose and practice. The recently released … a culture, and a set of obligations that will shape your day-to-day life. Prospective franchisees and franchisors alike need … a culture, and a set of obligations that will shape your day-to-day life. Prospective franchisees and franchisors …
By Bruce Billson.
Originally published in the West Australian.
Small, family and farming businesses should take urgent action to make sure they are not caught out by the 3G switch-off coming in October.
This change is about far more…
… bookings and payroll, could stop working. At risk may be security systems and cameras, tablets, telephones in … is an awful lot of technology and equipment used every day that’s actually enabled by 3G, and I fear many small … to get on with business. It would be terrible if the first time you learn it runs on 3G is when it shuts down, and that …
Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.
Mr Billson said there has been a noticeable…
… us with a direct human contact to enable these disputes to be escalated and a satisfactory outcome achieved quickly. … watch the financial and emotional damage occur in real time with no ability to stop it. “There have been too many … with scammers only removing them once they receive payment. “Most disturbingly, there are commercial service …
… were 238,907 small businesses in Western Australia on 30 June 2023, representing 9% of all Australian small … 2024 Table 1: Small businesses in Western Australia, 30 June 2023 Download data Source: Based on Australian Bureau … There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.
The Minister for Small Business, Julie Collins,…
… of franchising data sets. The Ombudsman will also be given the power to name and shame franchisors who have not … discourage big business from using their muscle to force time and resource-poor small business to have no alternative … but to seek redress in court – an expensive and time-consuming pathway they almost always cannot afford to …
Originally Published in The Canberra Times
By Bruce Billson
Vibrant, culturally and linguistically diverse small businesses are essential to growing our economy.
WE ALL depend on the small and family-run businesses in our lives - from…
… contribution is widely valued and recognised. What might be less obvious is the diversity of small business owners. … from ASBFEO case managers, almost 60 per cent had a payment dispute. This is almost double the number of … needed active case management assistance from ASBFEO for payment dispute in the March 2025 quarter. Sadly, payment …
… Victoria There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small … 15 January 2024 Table 1: Small business in Victoria, 30 June 2023 Download data Source : Based on Australian … were 550,957 small businesses in Greater Melbourne on 30 June 2023, representing 79% of all small businesses in …
… employed 167,328 apprentices and trainees in-training on 30 September 2022. This was a 12% increase compared to the same time the previous year, and a 6% decrease compared to June … the economic recovery from the impacts of COVID-19. To be eligible, apprentices needed a commencement date between 5 …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide for small businesses using social media as their business platform, with tips to reduce the chances of being hacked.
“Using social media can be a…
… the chances of being hacked. “Using social media can be a valuable way to grow and increase awareness of your … cases, when there is a problem, these platforms require a time and resource-poor small business to navigate the most … turn ads on or off and can remove or update advertising payment information. Have your account/s set up so the …
… department. The majority of ASBFEO’s approximately 30 staff are located at the primary office, Level 2, 15 Moore … review of the ASBFEO’s functions was required to be completed one year after its establishment, by 30 June … to FOI requests on the Treasury website at the same time as providing the response to the applicant. Documents …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.
Business Now, Sky News
Subject: Supermarket inquiry, Federal…
… apply pressure on smaller suppliers. And if so, what can be done about it? Well, one organisation that will hear these … cost. You might have to wait two years before you get your time to argue your case. And then there is that risk that if … you’ve been working with small business for such a long time and many thanks for your time today. Bruce Billson Good …
… how casual work is defined the pathway to full-time or part-time employment employee and employer … of paid Family and Domestic Violence Leave. The full 10 day leave entitlement is available immediately - it does not need to be accumulated like annual leave. It also doesn’t increase …
Originally published in Convenience World Magazine and Business Builders
Over the past few years, Australia has endured an onslaught of natural disasters. Floods, storms, cyclones and bushfires have devastated communities, and the impact on too…
… For small businesses, it’s a season to be … prepared! 10 December 2025 Originally published in … has been just as severe. These warmer months can be peak season for natural disasters, just as for many small … brings with it Australia’s natural disasters, now is the time to prepare. If you are a small business owner, start …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.
ABC TV News Channel
Subjects: Small business problems…
… about what they can do to help. But in the end of the day, Casey, the back swing might be nice. It's all about the … processes - the test is what actually happens. And by the time people get to us, they are frustrated beyond belief and … is just the start of it, and there are matters such as payment for ad spends or where other customers on your …
… department. The majority of ASBFEO’s approximately 30 staff are located at the primary office, Level 2, 15 Moore … review of the ASBFEO’s functions was required to be completed one year after its establishment, by 30 June … to FOI requests on the Treasury website at the same time as providing the response to the applicant. Documents …
… Background Natural disasters can be catastrophic and have prolonged impacts for individuals, … The impacts of natural disasters on small businesses can be devastating. These impacts can include damaged and … the cost of natural disasters and lengthy recovery time for small businesses and regional networks could be …
… agreement The whole dispute or elements of the dispute may be settled with binding arbitration if there is written agreement from the parties. The agreement may be in the franchise agreement or agreed later. The … and the time and place for arbitration. The arbitrator will also give …
… Societ y offer a free referral service, which includes a 30-minute consultation with a lawyer. Justice Connect helps … Societ y offer a free referral service, which includes a 30-minute consultation with a lawyer. Justice Connect helps …