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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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  • Submission (14)
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  • Media Centre (27)

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  • ASBFEO Live (28)

… were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small … Accessed 15 January 2024  Table 1: Small business in NSW, 30 June 2023 … were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small …

Before you sign – do your research on the franchise

… to use the intellectual property of someone else for a time, but the business opportunities, risks and … including the drive, local market activation success and day-to-day business acumen and involvement of the franchisee. … helpful tips, so you know the sorts of things you need to be researching. accessing the  Business.gov.au ‘Buy a …

Basic page

… small businesses in regional areas than capital cities on 30 June 2023. Table 2: Number of small businesses in greater capital city areas, 30 June 2023 … small businesses in regional areas than capital cities on 30 June 2023. Table 2: Number of small businesses in greater …

… or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are … people in plain sight, and we see them everywhere, every day. Check out some of the key statistics from our Small … or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are …

… were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. … 2024 Table 1: Small businesses in Northern Territory, 30 June 2023 … were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. …

… for 23% of South Australia’s small businesses on 30 June 2023. The highest number of small businesses were in: Limestone Coast (7,563 small businesses), 30% of these were in Mount Gambier and surrounds and 14% were … for 23% of South Australia’s small businesses on 30 June 2023. The highest number of small businesses were in: …

… legal action if possible. This might include proposing a payment plan. Resources to help: What to do when you haven't … you owe and are able to pay. You can then offer to enter a payment plan for the remainder. Make sure that any payment … but it demonstrates you are willing to pay and it can be a good starting point for negotiation. Avoid debt …

… rest of NSW, accounting for 29% of NSW small businesses on 30 June 2023. The number of small businesses in the rest of the state increased by 3,404 (up 1.4%) in the year to 30 June 2023. The areas with the highest number of small … rest of NSW, accounting for 29% of NSW small businesses on 30 June 2023. The number of small businesses in the rest of …

… side and consider the substance of the situation. It might be that the landlord is proposing a rental increase that … decision, although a formal decision and reasons must be provided within 28 days.   Respond promptly and … with the franchisee or a visit to any premises may be appropriate.  This is a big step for a franchisee and in …

… There were 155,221 small businesses in South Australia on 30 June 2023, representing 6% of all Australian small … January 2024 Table 1: Small business in South Australia, 30 June 2023 … There were 155,221 small businesses in South Australia on 30 June 2023, representing 6% of all Australian small …

… than half (53%) of female small business owners work part-time. Two-thirds of female small business owner managers were … than half (53%) of female small business owners work part-time. Two-thirds of female small business owner managers were …

… steps to avoid this outcome – such as negotiating a payment plan with your creditor. A default listing can … default listing has been made, only incorrect details can be corrected – accurate information cannot be changed or removed. Credit scores and credit reports are …

MSME stakeholder pack

… such as newsletters, website and intranet. Downloads MSME Day 2022_Stakeholder Engagement Pack.pdf | pdf 8.1 MB MSME Day Video Requirements | docx 27.89 KB MSME Day Graphics.zip | zip 26.76 MB …

Basic page

…   how casual work is defined   the pathway to full-time or part-time employment   employee and employer responsibilities.   …   how casual work is defined   the pathway to full-time or part-time employment   employee and employer responsibilities.   …

… increased by 3,146 (2%) in Greater Perth over the year to 30 June 2023. The areas with the largest increase in small … Western Australia increased by 671 (1%) over the year to 30 June 2023. The largest increase in the number of small … increased by 3,146 (2%) in Greater Perth over the year to 30 June 2023. The areas with the largest increase in small …

Alternative Dispute Resolution

… owner, navigating disputes with other businesses can be overwhelming and stressful. Alternative dispute resolution … owner, navigating disputes with other businesses can be overwhelming and stressful. Alternative dispute resolution …

Basic page

… There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small … 15 January 2024 Table 1: Small business in Victoria, 30 June 2023 … There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small …

… and costs at the start, they are unlikely to improve over time. … and costs at the start, they are unlikely to improve over time. …

… 2026 Franchising and Start Your Own Business Expo Date: 30-31 May 2026 Location: ICC Sydney: International Convention … Grand Chancellor Hobart July 2026 SmallBiz Week Date: 29-30 July 2026 Location: Melbourne Convention & Exhibition … May 2026 Franchising and Start Your Own Business Expo Date: 30-31 May 2026 Location: ICC Sydney: International Convention …

… or authorised by law). We will seek your consent at the time your information is collected or as soon as practicable thereafter. Information may be collected by: Type of information: Information collected … or authorised by law). We will seek your consent at the time your information is collected or as soon as practicable …

… Table 3: Number of small businesses in regional areas, 30 June 2023 … Table 3: Number of small businesses in regional areas, 30 June 2023 …

… MSME Day messages from the Ombudsman, Minister for Small Business … celebrates World Micro, Small and Medium Sized Enterprises Day 2023 A message from Hon Julie Collins, Minister for Small … on World Micro, Small and Medium Sized Enterprises Day 2023 A message from Prime Minister Anthony Albanese on …

… were 259,631 small businesses in the rest of Queensland on 30 June 2023. These accounted for 54% of Queensland’s small … were 259,631 small businesses in the rest of Queensland on 30 June 2023. These accounted for 54% of Queensland’s small …

… of small businesses in South Australia in the year to 30 June 2023. They increased by 1,103 (1%) in Greater … of South Australia increased by 285 (1%) over the year to 30 June 2023. The areas with the largest increase in the … of small businesses in South Australia in the year to 30 June 2023. They increased by 1,103 (1%) in Greater …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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