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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (80)
  • Media Centre item (28)
  • Submission (14)
  • Report (3)

Media Section

  • Media Centre (27)

Media Source

  • ASBFEO Live (28)

… claims, and administrative reviews. It's designed to be user-friendly and less formal than traditional courts. … claims, and administrative reviews. It's designed to be user-friendly and less formal than traditional courts. …

Getting the most out of your digital marketing service provider

… and costs at the start, they are unlikely to improve over time. Tip 4 - Careful consideration of your contract Make … (don’t expect anything that is not included) all costs, payment timings and overall contract costs  regular and …

Basic page

… There were 594,855 small businesses in Greater Sydney on 30 June 2023, representing 70% of all small businesses in … areas with the highest number of small businesses on 30 June 2023 were: Sydney Inner City (74,583 small … in Condell Park. Baulkham Hills (19,329 small businesses), 30% of these were in Baulkham Hills (West) – Bella Vista. …

… to the Code enacted in June 2021 allow for a process to be followed should a franchisee wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their franchisor a written … for the proposed termination. Note that the proposal may be different from the terms set out in the franchise …

… 1. Structure your day Schedule time for calls, lead follow-ups, emails, social media … and compliance tasks, important ‘breaks’ and get away time.  … Schedule time for calls, lead follow-ups, emails, social media … and compliance tasks, important ‘breaks’ and get away time.  …

… profitability. A franchise investment opportunity should be able to show it is a proven and successful business model, … relationship, the franchise relationship will evolve over time. Early on, there will likely be a lot of excitement and expectation for success. Over time, the franchisor and the franchisee will have to work …

Spotlight on Sole Traders

… economic debate. ASBFEO Ombudsman Bruce Billson says it’s time for the nation to “see” sole traders more clearly. “Sole … in the transport, postal and warehousing sector were payment related — a stark reminder of their vulnerability in … the true scale and diversity of sole traders. Fairer payment practices to protect those most exposed to late or …

Basic page

Accessibility

… Line caters for the needs of small business owners who may be visually impaired through the Translating and Interpreting Service (TIS). TIS can be contacted on 13 14 50. The Information Line also provides …

Basic page

… turn ads on or off and can remove or update advertising payment information. Have your account/s set up so that … app, text message or email to help with account recovery. Be aware of and follow the platform’s community guidelines. … your issue immediately with Meta and remember it may take time to resolve it. Keep a copy of the details and number of …

Handling debts

… Handling debts Dealing with outstanding debts can be overwhelming for small businesses. It makes it hard to … legal action if possible. This might include proposing a payment plan. Resources to help: What to do when you haven't … you owe and are able to pay. You can then offer to enter a payment plan for the remainder. Make sure that any payment …

Basic page

Language Assistance

… language. Some content (such as images, videos) may not be accurately translated due to the limitations of the … telephone interpreting service is available 24 hours a day 7 days a week. The Information Line is open from Monday …

Basic page

Contact Us

… not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate content that we … not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate …

Basic page

Default credit listings

… steps to avoid this outcome – such as negotiating a payment plan with your creditor. A default listing can … default listing has been made, only incorrect details can be corrected – accurate information cannot be changed or removed. Credit scores and credit reports are …

Basic page

Privacy

… or authorised by law). We will seek your consent at the time your information is collected or as soon as practicable thereafter. Information may be collected by: Type of information: Information collected … and shared in this way is typically obtained at the time you first use an application or service on your device. …

Basic page

New low-cost support to help small and family businesses resolve disputes

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has welcomed the expansion of subsidised legal advice for eligible small and family businesses to support more effective engagement in dispute resolution processes.

The…

… commercial matters, particularly where industry codes may be involved. ‘It is pleasing that the Government has expanded … and empowering this kind of low-cost legal advice can be for an unrepresentative small business disputing a tax … 2016, ASBFEO has helped over 50,000 small businesses. At a time when most small businesses are facing many headwinds, I …

Media Centre item
Media Releases
ASBFEO Live

Using social media securely

… Using social media securely Using social media can be a valuable way to grow and increase awareness of your … turn ads on or off and can remove or update advertising payment information. Have your account/s set up so that … your issue immediately with Meta and remember it may take time to resolve it. Keep a copy of the details and number of …

Basic page

Self-employment

… an exciting and sustainable option for people who want to be their own boss and have their own business. We understand … support available to you; that you can access in your own time and at your own pace. You can choose the resources that … structures and information sources to indicate the real-time success of your business, so you can adjust and make …

Basic page

Working as a delivery driver

… can provide flexibility to small businesses and can be an excellent way to earn money for your specific skills. … app, spreadsheet, timelog? Is superannuation part of the payment? And don’t forget you might need to pay tax! 3. Check … as a contractor, and there can be a lot of demands on your time. It may be hard to turn down that contract that seems …

Basic page

… overjoyed to have their account restored, especially in time for them to do their pre-Christmas promotion! Restoring … to cancel both his listing and outstanding invoice and be added to their ‘do not contact’ list. The online directory … overjoyed to have their account restored, especially in time for them to do their pre-Christmas promotion! Restoring …

… of services. Your consent for your information to be collected and shared in this way is typically obtained at the time you first use an application or service on your device. … domain name (e.g. ‘.com’, ‘.gov’, ‘.au’, ‘.uk’) Date and time you accessed a page on our site Pages accessed and …

… of small businesses in capital cities and regional areas, 30 June 2023. … of small businesses in capital cities and regional areas, 30 June 2023. …

… Business Conference 1 - 3 May Cairns, QLD Tocal Field Day  3 - 5 May Tocal, NSW Franchising and Business … Business Conference 1 - 3 May Cairns, QLD Tocal Field Day  3 - 5 May Tocal, NSW Franchising and Business …

… small businesses in Tasmania increased 2% over the year to 30 June 2023. They increased by 533 (3%) in Greater Hobart. … rest of Tasmania increased by 152 (1%) over the year to 30 June 2023. The areas with the largest increase in the … small businesses in Tasmania increased 2% over the year to 30 June 2023. They increased by 533 (3%) in Greater Hobart. …

… Table 1: Small business by location, 30 June 2023 … Table 1: Small business by location, 30 June 2023 …

… brand, systems, and processes for a set period of time to try and make a profit. This permission and right … business and brand on a scale that might otherwise not be possible. A franchise model allows the franchisor to share … and it is a way of operating a business that can be used in almost any industry. Expectations of franchisors …

… decrease in small businesses in Victoria in the year to 30 June 2023. This followed significant increases in the … rest of Victoria increased by 396 (0.3%) over the year to 30 June 2023. The areas with the largest increase in the … decrease in small businesses in Victoria in the year to 30 June 2023. This followed significant increases in the …

… support resources available on Business.gov.au We may also be able to help you – or point you to someone who can help. … support resources available on Business.gov.au We may also be able to help you – or point you to someone who can help. …

… were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small … Accessed 15 January 2024  Table 1: Small business in NSW, 30 June 2023 … were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small …

Before you sign – do your research on the franchise

… to use the intellectual property of someone else for a time, but the business opportunities, risks and … including the drive, local market activation success and day-to-day business acumen and involvement of the franchisee. … helpful tips, so you know the sorts of things you need to be researching. accessing the  Business.gov.au ‘Buy a …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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