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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
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      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (80)
  • Media Centre item (28)
  • Submission (14)
  • Report (3)

Media Section

  • Media Centre (27)

Media Source

  • ASBFEO Live (28)

… The MSME Day 2022 video is being produced and will be ready for viewing by 27 June 2022. In the meantime, feel … If your organisation would like to appear in our MSME Day 2022 video please see our MSME Day Video Requirements … The MSME Day 2022 video is being produced and will be ready for …

… and the circumstances in which the franchise agreement may be varied unilaterally in the future.  If certain materially … must disclose these to franchisees within a reasonable time of not more than 14 days. Such events include … consents in writing.   Best practice  Franchisors need to be able to make changes to their franchise system and brand …

… agreement The whole dispute or elements of the dispute may be settled with binding arbitration if there is written agreement from the parties. The agreement may be in the franchise agreement or agreed later. The … and the time and place for arbitration. The arbitrator will also give …

… to relax to clear the mind and  unwind. lock in family time learn to ‘unplug’ from the business. This means … setting times to turn off the technology, and plan to take time off . … to relax to clear the mind and  unwind. lock in family time learn to ‘unplug’ from the business. This means …

MSME Day

… MSME Day World Micro, Small and Medium-sized Enterprises Day (MSME Day) , held annually on 27 June, is an important opportunity … MSME Day …

Basic page

… to use the intellectual property of someone else for a time, but the business opportunities, risks and … including the drive, local market activation success and day-to-day business acumen and involvement of the franchisee. … helpful tips, so you know the sorts of things you need to be researching. accessing the  Business.gov.au ‘Buy a …

… and out of the visitor/hub register each visit.  You will be issued with a single-use access pass each visit to access … through the back door near the bathrooms.  Hub passes must be returned at the end of your visit in the “Pass Return” box … at the reception counter and can be re-issued on the day of your next visit.   Note:  You are responsible to keep …

… agreement The whole dispute or elements of the dispute may be settled with binding arbitration if there is written agreement from the parties. The agreement may be in the franchise agreement or agreed later. The … and the time and place for arbitration. The arbitrator will also give …

… in the Northern Territory increased 2% over the year to 30 June 2023. They increased 2% (265) in Greater Darwin. The … (increased by 38 small businesses) Wulagi (increased by 30 small businesses). Wulagi and Darwin Airport had the … Northern Territory decreased by 4 (0.1%) over the year to 30 June 2023. The largest fall occurred in Charles, where the …

… AgQuip Field Days 22 - 24 August Gunnedah, NSW Gov to You 30 - 31 August Fleurieu Peninsula, SA The Tax Summit 5- 7 … AgQuip Field Days 22 - 24 August Gunnedah, NSW Gov to You 30 - 31 August Fleurieu Peninsula, SA The Tax Summit 5- 7 …

… Societ y offer a free referral service, which includes a 30-minute consultation with a lawyer. Justice Connect helps … Societ y offer a free referral service, which includes a 30-minute consultation with a lawyer. Justice Connect helps …

… owner, navigating disputes with other businesses can be overwhelming and stressful. Alternative dispute resolution … owner, navigating disputes with other businesses can be overwhelming and stressful. Alternative dispute resolution …

… There were 594,855 small businesses in Greater Sydney on 30 June 2023, representing 70% of all small businesses in … areas with the highest number of small businesses on 30 June 2023 were: Sydney Inner City (74,583 small … in Condell Park. Baulkham Hills (19,329 small businesses), 30% of these were in Baulkham Hills (West) – Bella Vista. …

… you owe and are able to pay. You can then offer to enter a payment plan for the remainder. Make sure that any payment you offer is within your means. This proactive … but it demonstrates you are willing to pay and it can be a good starting point for negotiation. Avoid debt …

Five steps to resolve your dispute

… Five steps to resolve your dispute Problems arise every day between businesses, their customers, suppliers, and … can realistically achieve. Consider impacts on cash flow, time and resources, productivity, future business, and … call them, but if more complex, a face-to-face meeting can be more successful. Prepare Prepare for your discussion by …

Basic page

… and costs at the start, they are unlikely to improve over time. Tip 4 - Careful consideration of your contract Make … (don’t expect anything that is not included) all costs, payment timings and overall contract costs  regular and …

… factsheet . Family and Domestic Violence Leave All full-time, part-time, and casual employees can access 10 days of paid Family and Domestic Violence Leave. The full 10 day leave entitlement is available immediately - it does not need to be accumulated like annual leave. It also doesn’t increase …

… program can help you to adopt digital tools to save you time and money, while also help you to grow your business. … itself through a period where your business may not be returning a  profit. When your business is up and running, you should take the time to develop a succession plan for the future. Having one …

… Will it impact the value of your business and how it might be able to operate, if at all? Will it trigger an obligation … to take over the premises lease, agree to make a lump sum payment in place of future royalties, explain how you plan to … or propose a termination date that gives the franchisor time to find another operator for the business.   If …

… it. Belmont Business Enterprise Centre provides a free 30-minute legal advisory session on business matters. Justice … it. Belmont Business Enterprise Centre provides a free 30-minute legal advisory session on business matters. Justice …

MEDIA RELEASE: Australian small business selling online warned to be aware of US copyright laws

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to raise awareness among small businesses selling online about United States’ copyright laws that can shut down their access to customers without warning…

… Australian small business selling online warned to be aware of US copyright laws 09 October 2024 The Australian … been issued against an Australian homewares business every time they advertised. That led to Shopify shutting down their store each time until it was resolved, but that caused the Australian …

Media Centre item
Media Releases
ASBFEO Live

… or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are … owner is a self-employed man, aged 50, who works full-time and earns below the average full-time wage. Yet that is … climbing. Just 8% of small business owners are under 30. That’s half the peak for this age group of 17% achieved …

… as a small business Navigating courts and tribunals can be daunting. You can seek help from legal practitioners and … the court system Court and tribunal processes can be time consuming, stressful and costly. If possible, keep … a lot of preparation. At a hearing, dress neatly, be on time, be prepared for delays, and speak calmly and politely. …

… or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are … owner is a self-employed man, aged 50, who works full-time and earns below the average full-time wage. Yet that is … climbing. Just 8% of small business owners are under 30. That’s half the peak for this age group of 17% achieved …

… the amount per month, not realising this meant that each time she altered the amount per month she was entering into a … a quote for several hundred dollars per month. On the same day, after discussing it with her business partner, she … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

… is to ask yourself, how did the dispute arise? It can be helpful to write a list of the events leading up to the … to achieve. Consider how this will impact on cash flow, time and resources, productivity, future business, and …  is usually sent if you still have not received your payment after first and second reminder letters. Alternative …

… economic debate. ASBFEO Ombudsman Bruce Billson says it’s time for the nation to “see” sole traders more clearly. “Sole … in the transport, postal and warehousing sector were payment related — a stark reminder of their vulnerability in … the true scale and diversity of sole traders. Fairer payment practices to protect those most exposed to late or …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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