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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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Small Business Pulse - February 2025

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  • Media Centre item (267)
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Success story type

TRANSCRIPT: Banking announcement to fight scams, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Connell.

Sky News

24 November 2023

Tom Connell…

… Enterprise Ombudsman. Bruce, thanks as ever for your time. I think this is something people won't realise existed … by substituting a hacker’s BSB and account numbers. That payment is made and within moments it then gets usually … help for small business in this space.  Tom Connell Bruce, 30 seconds or so, how is small business doing overall?  Bruce …

Media Centre item
Transcript
ASBFEO Live

Reforming the Payment Systems (Regulation) Act 1998 to promote competition in the debit card market and lower small business payment costs

… Reforming the Payment Systems (Regulation) Act 1998 to promote competition … in the debit card market and lower small business payment costs Date Thu, 07/06/2023 - 12:00 File SB - Reforms to the Payment Systems (Regulation) Act 1998.pdf pdf 239.61 KB …

Submission

… were twice as many small business owners aged between 30 and 49 as there were aged over 50.  Today, only 8% of … paperwork after they’ve been running their business all day, surrendering more time with family and time to reset and … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business …

Ombudsman helping small business resolve disputes

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the…

… five requests for help from a small business related to a payment dispute while almost one-quarter of cases involved … a pathway to a solution.” Mr Billson said being paid on time was critical to the viability of most small businesses. … your account shut down after being hacked – solving it can be a nightmare,” he said. “Often there is no real person you …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

24 November 2023

…

… Bruce Billson. Good afternoon. Bruce Billson Leon, fab to be with you and your listeners.  Leon Delaney Thanks for … that name and if there's an irregularity then it stops the payment going through. This is fantastic news. If you and I … in the right direction. Bruce, thanks very much for your time again today. Bruce Billson Good to be with you, Leon, …

Media Centre item
Transcript
ASBFEO Live

… employed 167,328 apprentices and trainees in-training on 30 September 2022. This was a 12% increase compared to the same time the previous year, and a 6% decrease compared to June … the economic recovery from the impacts of COVID-19. To be eligible, apprentices needed a commencement date between 5 …

14 steps to energise enterprise

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio WA

Subject: 14 Steps to energise enterprise, small business conditions, family business succession, lowering…

… International Micro, Small and Medium Enterprise Day just a few weeks ago, and we were highlighting that a … only 8% of current small business owners under the age of 30, yet in the ‘70s, it was 17%. So something's there, … Now that happens when you walk up to an EFTPOS machine, a payment terminal. You are time-poor, the staff behind the …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Isla Evans.

ABC Radio South East NSW

 

Subject: Regional bank branch…

… in Bega, your closest branch come the 23rd of October will be in Batemans Bay. So where does that leave the community? … choice. I'm not entirely persuaded by that. I mean, those day-to-day banking transactions aren't the only thing that … on to large amounts of cash for an extended period of time simply because there's nowhere to deposit it. Beyond …

Media Centre item
Transcript
ASBFEO Live

Checking on the Pulse of Aussie small businesses

Originally published in The Canberra Times

By Bruce Billson

The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut may provide some modest relief to financing costs and a slight nudge to consumer demand, the…

… can we hope to address them. The ASBFEO Pulse is a "real-time" health check that combines actual objective business … can also help us "see" those businesses which may not be captured through traditional datasets. Conditions weak and … weak and challenging. High business input costs, lengthy payment times and difficulty finding suitable staff continue …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes cash flow boost, red tape reduction

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed today’s Federal Government pre-Budget announcement providing a cash flow support to small and family businesses through changes to PAYG tax and commitment to…

… uplift rate that applies to PAYG and GST instalments will be reduced to 2% for the 2022-23 financial year, subject to … from early 2024 to allow for PAYG to be calculated in real time, based on the how the business is tracking financially. … from early 2024 to allow for PAYG to be calculated in real time, based on the how the business is tracking financially. …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Australian Government support for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

… being squeezed. So it's quite a quite a character building time for small and family businesses, right now.  Jo Laverty … anyone who does want to pursue a small business in this day and age?  Bruce Billson I think the headwinds are … where we're seeing only 7% of business owners aged under 30 in Darwin and the Greater Darwin area. Now that's less …

Media Centre item
Transcript
ASBFEO Live

Resolving small business disputes

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Raf Epstein.

ABC Radio Melbourne

Subject: Concern about small businesses being paid, resolving disputes, sleepwalking into a big corporate…

… Ombudsman. Good morning.  Bruce Billson Raf, fab to be with you and your listeners, and thanks for your interest … self-employed people, those that do that as their full-time livelihood effort, three-quarters are taking home less … celebrated Micro, Small and Medium-sized Enterprises Day, and of course, we were really acknowledging and …

Media Centre item
Transcript
ASBFEO Live

Ombudsman thanks migrant-run small businesses for their contribution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has marked Harmony Day (21 March, 2022) by thanking migrant-led small and family businesses for their valuable contribution to the vibrancy of the community and vitality of the…

… Enterprise Ombudsman Bruce Billson has marked Harmony Day (21 March, 2022) by thanking migrant-led small and family … innovation, revenue and growth aspirations. “Harmony Day is a timely opportunity to recognise and celebrate the … here . The referenced media source is missing and needs to be re-embedded. … The Australian Small Business and Family …

Media Centre item
Media Releases
ASBFEO Live

… which traditional sources of information and point-in-time surveys often miss.  “While interesting and informative, … money are insolvent.  “There is good reason for them to be worried, with corporate insolvencies at their highest … although they remain below pre-pandemic levels.  “Payment disputes are often an early warning sign of cash flow …

… the invoice, confirm it has been received. Ten days before payment is due, check your invoice has been processed and is due to be paid. If payment is 1-2 days overdue, contact the accounts area and …

Payment Times Procurement Connected Policy

… Payment Times Procurement Connected Policy Date Fri, 03/26/2021 - 12:00 File Payment Times Procurement Connected Policy pdf 268.96 KB … Department of Industry, Science, Energy, Resources – Payment Times Procurement Connected Policy … Department of …

Submission

… to start transitioning from casual employment to full-time or part-time employment (12 months for small business employees and 6 months for all others). They will no longer be able to use the existing pathway to request casual …

… locks outside of these times and if you leave you will not be able to come back inside. Take all your belongings with … between 8:30am and 5:00pm. ASBFEO staff members will not be available prior to 8:30am to issue access passes. Access … register at reception. ID and a business card will need to be provided to be issued with an access pass. Cards must be …

… the amount per month, not realising this meant that each time she altered the amount per month she was entering into a … a quote for several hundred dollars per month. On the same day, after discussing it with her business partner, she … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Illawarra and ABC South East NSW

Subject: Small business natural disaster…

… at ABC Illawarra. Hello, Bruce. Bruce Billson Nick, fab to be with you and your listeners in the Illawarra. Nick … what we know and see and hear about so often is just how time-poor small and family business owners and leaders are … away quite quickly as the mind’s shifted more to the day-to-day operational needs of the business. Nick …

Media Centre item
Transcript
ASBFEO Live

Let's boost small and family businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 14 Steps to energise enterprise to boost small and family businesses

Leon Delaney…

… of all operating businesses, we're not at that all time high. We're about a bit over 0.3% at the moment. About … where you've got to be at 4:27, on a glorious Canberra day, and have a left-handed person say you don't want to renew in the next 30 seconds, otherwise it's deemed to roll over for another 12 …

Media Centre item
Transcript
ASBFEO Live

Small business worth more than half a trillion dollars to the Australian economy

The economic contribution of small business to the Australian economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

The value of small…

… with World Micro, Small and Medium-sized Enterprises Day on 27 June. The report also shows that Australia’s 2.5 … owner is a self-employed man, aged 50, who works full-time and earns below the average full-time wage. But the … Just 8 per cent of small business owners are under 30. That’s half the peak for this age group of 17 per cent …

Media Centre item
Media Releases
ASBFEO Live

… agreement may request mediation for a dispute that cannot be resolved via the agreement’s internal procedures. The … manage independently. The mediator will decide the date, time, and place that the mediation will take place and the … you of their costs. In general, the mediator has a half-day rate and a full-day rate, with the length of time for the …

MSME Day

… MSME Day World Micro, Small and Medium-sized Enterprises Day (MSME Day), held on Thursday 27 June 2024 is an important … ecosystem to give enterprising people the best chance to be successful. Show your support We encourage you to join us …

Basic page

Small business is in decline and it's a big deal

Originally published on Kochie's Business Builders

By Bruce Billson

Small business is a big deal, but sadly not as big as it used to be. Yes, it’s still the ‘engine-room’ of the nation, contributing much to our communities, employment…

… business is a big deal, but sadly not as big as it used to be. Yes, it’s still the ‘engine-room’ of the nation, … which is a record low rate from the start of this ABS time series on 1 July 2007.  The latest ABS stats also point … cashflow concerns, digital impacts, cyber threats, poor payment times and an ever-changing business landscape. …

Media Centre item
Op-ed
ASBFEO Live

Inspiring people to start their own business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Inspiring people to start their own business, creating Prime Minister’s Small Business Awards, right-…

… Inspiring people to start their own business 30 September 2024 Australian Small Business and Family … over the hours I work, but I might be working later in the day, or having some early starts. Or, as some others, about … of our business community, it's far less than it was at a time when we see the average business owner is around the age …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Brisbane

20 September 2022…

… Bruce, good morning. Bruce Billson Rebecca fab to be with you and your Brisbane listeners. Rebecca Levingston … or you can get a multi-year reservation for around $20 or $30. You can get those through the people that you've got your … bigger. And that business will get a larger clip, but each time one of these domain names are registered, the …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Procurement Inquiry

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac underwood.

Radio 2BS Bathurst

Subject: Procurement Inquiry

Jac…

… TRANSCRIPT: Procurement Inquiry 30 March 2023 Australian Small Business and Family Enterprise … Billson. Good afternoon. Bruce Billson Jac, how fab to be with you and your listeners. Jac Underwood How fab to have … Government and its agencies. But they're updated from time to time and what can happen is those procurement …

Media Centre item
Transcript
ASBFEO Live

3G switch-off warning for small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson.

Radio 6PR Perth

Subject: 3G switch-off warning for small, family and farming businesses

Oliver Peterson…

… is turning it off at the end of next month. Optus a day later on the 1st of September. Vodafone's already turned … phone network. There's a bunch of other systems that may be using the 3G network, which particularly for small … or you've got an EFTPOS machine you've had for a long time, or you might go to the Bunbury Fair and sell miniature …

Media Centre item
Transcript
ASBFEO Live

… the amount per month, not realising this meant that each time she altered the amount per month she was entering into a … a quote for several hundred dollars per month. On the same day, after discussing it with her business partner, she … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

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