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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  1. Home

Content type

  • Media Centre item (202)
  • Basic page (78)
  • Submission (66)
  • Newsletters (8)
  • Report (3)

Media Section

  • Media Centre (193)
  • Policy & Advocacy (2)
  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (202)

… your content has already been disabled and you won’t be able to repost for 14 days. This means your online shop will be out of action until you resolve the issue.  The takedown … and address of the person or business who considers you to be in breach of copyright. This person or business may be …

The Digital Millennium Copyright Act (US)

… your content has already been disabled and you won’t be able to repost for 14 days. This means your online shop will be out of action until you resolve the issue.  The takedown … and address of the person or business who considers you to be in breach of copyright. This person or business may be …

Basic page

Draft Regulator Performance Guide consultation

… Draft Regulator Performance Guide consultation Date Fri, 04/30/2021 - 12:00 File Draft Regulator Performance Guide …

Submission

Quality of Advice Review – Proposal for Reform

Submission

… A Horticulture Produce Assessor (the assessor) may be appointed by the parties at any stage of the dispute process. The assessor may be appointed in two ways: if the parties to a Horticulture … a list of horticulture produce assessors which can be found  here . If you are interested in being on our list …

MSME videos

…   The referenced media source is missing and needs to be re-embedded. Maree Adshead - Small Business Commissioner … The referenced media source is missing and needs to be re-embedded. Trent Twomey - National President Pharmacy … The referenced media source is missing and needs to be re-embedded. David Eaton - Small Business Commissioner …

Basic page

Quality of Advice Review – Draft Terms of Reference

Submission

Speaking engagements and events policy

Basic page

Bank closures in regional Australia

Submission

QLD SBC Bill

Submission

Tax implications - transferring or terminating a franchise

Basic page

Modernising Registry Fees

Submission

Consumer Data Right – Non-Bank Lending draft designation instrument

Submission

… ranked by number of people employed by small business, 30 June 2023 Source:   ABS Australian Industry , Table 5, May …

Draft Taxation Ruling TR 2021/D3

Submission

Proposed exclusions from shorter period of review for small and medium entities

Submission

Submission to The Productivity Commission's Interim Report on opportunities in the circular economy

Submission

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… of natural disasters on small and family businesses can be devastating and can include damaged and destroyed assets … outside of directly affected disaster areas can also be adversely impacted through the effects of smoke taint, … the cost of natural disasters and lengthy recovery time for small businesses and regional networks could be …

Basic page

March newsletter - Be prepared for when disaster strikes

… March newsletter - Be prepared for when disaster strikes Date Wed, 03/05/2025 - … March newsletter - Be prepared for when disaster strikes …

Newsletters

… and identified key impacts Think about what can be done now, to manage the identified risks that may impact … your business to a less disaster-prone location. Build in time and tactics to make sure you are ok and you’re caring …

Industry Research and Development review: decision-making principles and regulations

Submission

Contracts with REBL Corp, Digital REBL or Media REBL

… online advertising packages and warn small businesses to be extremely cautious of any approaches that they might … exercise extreme caution when an offer seems too good to be true – it often will be. …

Basic page

… 4. Focus On what can be controlled and what is being achieved. Celebrate the …

ASIC Financial Services and Credit Panel

… ASIC Financial Services and Credit Panel Date Wed, 03/30/2022 - 12:00 File 20220328 Financial Services and Credit …

Submission

Media request

Basic page

… Chart 1: Small business by location, 30 June 2023 …

Produce Assessors

… requirements and has been inspecting fresh produce for 30 years. Damien joined Rudge in 2008 bringing with him a …

Basic page

Franchising done well

… Franchising done well A franchise relationship should be symbiotic – one of mutual dependency and benefit. The …   A franchisor and its franchisees need each other to both be financially successful. Good franchisors spend the early … acumen to drive ‘unit’ success and profitability. If time working in the business is essential, make that clear …

Basic page

Contribution to Australian Employment

… of their contribution to the Australian economy. This can be measured by comparing the number of employees working in … 6.2%. Table 2: Employment numbers ('000s) by industry, 30 June 2024 Download data Source: ABS Australian Industry , …

Basic page

… of independent contractors and all self-employed people to be treated fairly, justly, and equitably in Australia. … nature of small firms, how they operate and how they might be supported by government, industry, and academia. Supply … of independent contractors and all self-employed people to be treated fairly, justly, and equitably in Australia. …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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