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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
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      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
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      • Horticulture Code
        • Produce Assessors
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  1. Home

Content type

  • Media Centre item (202)
  • Basic page (78)
  • Submission (66)
  • Newsletters (8)
  • Report (3)

Media Section

  • Media Centre (193)
  • Policy & Advocacy (2)
  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (202)

Horticulture Code

… A Horticulture Produce Assessor (the assessor) may be appointed by the parties at any stage of the dispute process. The assessor may be appointed in two ways: if the parties to a Horticulture … a list of horticulture produce assessors which can be found  here . If you are interested in being on our list …

Basic page

Read the franchise agreement

… is going as planned, and how unplanned matters will be dealt with. Examples of unplanned events include ending … opportunities where you need invest only capital, time and effort.  Many franchise systems are somewhere in the … Is there a clause about paying out the remainder of the time? If this happened, would you have enough money to pay? …

Basic page

Budget continues targeted relief as small businesses hope for recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s 2025-26 Federal Budget was ‘the sequel’ to last year’s, offering modest targeted measures to help small and family business deal with specific current pain…

… in ASBFEO’s 14 steps to energise enterprise at this time of a surge in insolvencies, a reduction in the economic … taking on their first employee. “Small business needs to be front of mind for our policy makers and regulators. We … said. “Broad consultation with small businesses will be important to ensure that the proposed banning of …

Media Centre item
Media Releases
ASBFEO Live

… systems provide for and encourage you to spend some time working alongside a franchisee to gain a first-hand … sense of what you can expect if you invest. This can be a valuable reality check and a great way to establish how … systems provide for and encourage you to spend some time working alongside a franchisee to gain a first-hand …

New protections will blunt ‘too sharp by half’ conduct that harms small businesses

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has enthusiastically welcomed the Australian Government’s commitment to introduce protections for small and family businesses harmed by unfair business trading practices. 

…

… into ‘a take it or leave it’ contract they would likely be in breach of the unfair contract terms laws. But by not … into ‘a take it or leave it’ contract they would likely be in breach of the unfair contract terms laws. But by not …

Media Centre item
Media Releases
ASBFEO Live

Don't be a 3G switch-off casualty

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

2BS Bathurst

Subject: Don’t be a 3G switch-off casualty

Dusty Fitzpatrick

The Australian Small…

… Don't be a 3G switch-off casualty 31 May 2024 Australian Small … with Dusty Fitzpatrick. 2BS Bathurst Subject: Don’t be a 3G switch-off casualty Dusty Fitzpatrick The Australian … this afternoon. Bruce, as always, thank you for your time. Bruce Billson Good to be with you Dusty.  …

Media Centre item
Transcript
ASBFEO Live

Intellectual property

… your business’s intellectual property (IP)?  IP can be incredibly valuable for your small business so it’s … exclusive rights to profit from them. Types of IP that can be registered: There are four main types of IP that can be registered with IP Australia , the Australian government …

Basic page

August 2025 Small Business Pulse - Cautious optimism amid modest improvements in small business conditions

August 2025

Key highlights:Conditions for small businesses continue to improve. The ASBFEO Small Business Pulse increased by 0.6% in August 2025 – the second consecutive quarterly increase. Over the past 12 months it has increased 0.2%.This…

… workers, people with disability, and providing part-time and flexible working arrangements has increased [2] . … workers, people with disability, and providing part-time and flexible working arrangements has increased [2] . …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

… the recommendation for a clear statement of purpose to be inserted into the Code to explicitly state why it exists … are advantages in introducing a licence system, it will be important to examine why existing safeguards and better … the Government to consider how a revised Code could be more effectively enforced. “We have proposed the …

Media Centre item
Media Releases
ASBFEO Live

Joint Standing Committee on Migration

Submission

ACCC Supermarkets Inquiry 2024–25

… ACCC Supermarkets Inquiry 2024–25 Date Tue, 04/30/2024 - 12:00 File 240407 SB - ACCC Supermarkets Inquiry …

Submission

… a resolution offer. The franchisee requested additional time to consider the offer and evaluate next steps. To …

Inquiry into Insurance Costs in the ACT

Submission

… with an experienced small business tax lawyer. A $100 co-payment is required, with the remaining balance paid by the …

Review of the Australian Financial Complaints Authority – Terms of Reference

… Complaints Authority – Terms of Reference Date Tue, 03/30/2021 - 12:00 File Review of the Australian Financial …

Submission

… or you've been accused of IP infringement, it can be overwhelming to know what to do next . IP First Response …

Supporting business adoption of eInvoicing

Submission

… your content has already been disabled and you won’t be able to repost for 14 days. This means your online shop will be out of action until you resolve the issue.  The takedown … and address of the person or business who considers you to be in breach of copyright. This person or business may be …

The Digital Millennium Copyright Act (US)

… your content has already been disabled and you won’t be able to repost for 14 days. This means your online shop will be out of action until you resolve the issue.  The takedown … and address of the person or business who considers you to be in breach of copyright. This person or business may be …

Basic page

Draft Regulator Performance Guide consultation

… Draft Regulator Performance Guide consultation Date Fri, 04/30/2021 - 12:00 File Draft Regulator Performance Guide …

Submission

… A Horticulture Produce Assessor (the assessor) may be appointed by the parties at any stage of the dispute process. The assessor may be appointed in two ways: if the parties to a Horticulture … a list of horticulture produce assessors which can be found  here . If you are interested in being on our list …

Fair Work Commission Modern Award Review

Submission

Oil Code

Basic page

Small business borrowers urged to beware before taking out a loan (Prudent)

… – in fact many are not – and small businesses need to be aware of the risks. “Access to funding continues to be a major issue for small businesses. It’s crucial they make …

Basic page

Quality of Advice Review – Draft Terms of Reference

Submission

QLD SBC Bill

Submission

Tax implications - transferring or terminating a franchise

Basic page

Modernising Registry Fees

Submission

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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