Skip to main content
Home

Spotlight Menu

  • About us
  • Latest news
  • Subscribe
x

Subscribe to Our Newsletter




 

 

 

InfoLine: 1300 650 460

  • About us
    • Contact Us
  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas

Small Business Pulse - February 2025

x

  • Print page
  • Email page
  1. Home

Content type

  • Media Centre item (267)
  • Basic page (61)
  • Submission (56)
  • Newsletters (13)
  • Report (3)

Media Section

  • Media Centre (256)
  • Disputes & Assistance (2)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (267)

Success story type

Kindly customers urged to spend big with small business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging shoppers to spend big with small businesses this weekend, with Black Friday and Cyber Monday sales predicted to smash records.

Black Friday and Cyber Monday…

… pandemic. “Above all, it’s important for shoppers to be kindly customers who are patient, understanding and shop … should get in early to ensure their gifts arrive on time. “If you are shopping online for gifts, as a growing number of people are doing – now is the time to start,” Mr Billson says. “According to new research …

Media Centre item
Media Releases
ASBFEO Live

Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is encouraged by the Australian Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action to help ensure tradies and…

… Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction … Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action …

Media Centre item
Media Releases
ASBFEO Live

Celebrating World Micro, Small and Medium-Sized Enterprises Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging Australians to celebrate World Micro, Small and Medium-sized Enterprises Day on 27 June by saying thank you to small and family businesses for their…

… Celebrating World Micro, Small and Medium-Sized Enterprises Day 25 June 2024 The Australian Small Business and Family … consider this as an afterthought. This would mean every time a decision is made, small business will be front of mind … were twice as many small business owners aged between 30 and 49 as there were aged over 50. Only 8 per cent of our …

Media Centre item
Media Releases
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

… A quick ‘tap and go' has made it very easy to make a payment for something we need. We're not restricted to having … by cheque is now so rare and ancient that it is going to be phased out. But the simplicity and convenience of making … gouged out of small and family businesses. It is time to mandate least-cost routing and have an easy-to-use …

Media Centre item
Op-ed
ASBFEO Live

Keeping small businesses afloat comes down to us all

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

… celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you … consider this as an afterthought. This would mean every time a decision is made, small business will be front of mind … were twice as many small business owners aged between 30 and 49 as there were aged over 50. And only 8 per cent of …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Payment problems for small business, helping small business resolve disputes

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jeremy Jones.

ABC Radio Capricornia

Subjects: Payment problems for small…

… TRANSCRIPT: Payment problems for small business, helping small business … Bruce Billson, joins me now. Bruce, thanks for your time.  Bruce Billson Jeremy, fab to be with you and how good’s that 1976 song Rich Girl from Hall …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subjects: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

…

… TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures 27 June 2023 TRANSCRIPT Australian … right now? Is big business finally paying its bills on time yet? Bruce Billson Well, they haven't peaked early on … only about a third that are paying in within a month. Now payment times within a month, that's hardly spectacular. …

Media Centre item
Transcript
ASBFEO Live

Budget support for Australian small and family businesses

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Australian Government’s 2022/23 Budget offers welcomed targeted support to Australian small and family businesses.

The Budget includes several new, extended…

… NBN fixed wireless services $10.4 million to redesign the Payment Times Reporting Portal and Register to improve … from early 2024 to allow for PAYG to be calculated in real time, based on the how the business is tracking financially. … wage subsidy support, has been extended by three months to 30 June 2022. “ This is an effective incentive for SMEs to …

Media Centre item
Media Releases
ASBFEO Live

Celebrate family businesses this National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to celebrate and support family businesses on National Family Business Day.

Speaking in a video marking the day, Mr Billson says family…

… Celebrate family businesses this National Family Business Day 17 September 2021 The Australian Small Business and … marking the day, Mr Billson says family businesses need to be celebrated for the important role they play in our … the next generation are ready to take the reins when the time is right.”  You can see Mr Billson’s National Family …

Media Centre item
Media Releases
ASBFEO Live

Government should show small businesses respect

Originally published in the Canberra Times.

Australia's small businesses have been treated in a very shabby way by squabbling in our Federal Parliament.And our Parliament is a repeat offender.

Repeatedly we hear it said that small business…

… only purchased but installed and "ready for use" by June 30. However, the legislation that would make this tax break … and as recognised by the government, the tax break may be the critical difference in being able to afford to do … that qualify for the incentive. Small businesses need time to plan investment decisions, not be forced in the final …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: what small, family and farming businesses need to know about 3G shutdown

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.

Radio 4CA Cairns

 

…

… business. Bruce, good morning. Bruce Billson John, fab to be with you sir, and your listeners. John Mackenzie There … and equipment in their business they may use every day and not think of what the wireless communication link is … on the 28th of this month. We're 12 days away, still time to check and that's what I'm urging small, family and …

Media Centre item
Transcript
ASBFEO Live

Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer outage

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jess McGuire.

ABC Radio NSW Regional

Subjects: Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer…

… well. Superannuation is up. This is a really challenging time, which is why we revealed, in recent months, 46 per cent … around, and I certainly feel for and get out of bed every day working for those small and family businesses that are … have them contact you, the opportunity to work through payment plans. The chance to take account of any hardship …

Media Centre item
Transcript
ASBFEO Live

… Family and Domestic Violence Leave All full-time, part-time, and casual employees can access 10 days of … Domestic Violence Leave as of 1 August 2023. The full 10 day leave entitlement is available immediately - it does not need to be accumulated like annual leave. It also doesn’t increase …

Surge in Small Businesses worried about being paid

New figures from the Australian Small Business and Family Enterprise Ombudsman reveal a 50 per cent jump in requests for help from distressed business owners who are fearful that another business who owes them money has become insolvent or who are…

… financial commitments. The Ombudsman, Bruce Billson, said payment disputes were an early warning sign of a cash flow … business owners, for whom their business is their full-time livelihood endeavour, are earning less than the average … days.  The delay, well beyond the usual payment terms of 30 days, was having significant flow-on consequences for Mary …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Mental and Financial Wellbeing for Small Business Owners

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

2BS Bathurst

12 January 2023

…

… Bruce Billson is urging small business owners to take time early this year to take stock of their mental and … program now. Good afternoon. Bruce Billson Jac, awesome to be with you. And fab to see a New Year in with your listeners … of what that looks like and how you can set that out in a day-to-day way? Bruce Billson It's really funny you should …

Media Centre item
Transcript
ASBFEO Live

Women recognised as key drivers of business growth on World MSME Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has recognised the rise of ‘womenpreneurs’ and the key role women will play in driving future business growth on World MSME Day (Sunday 27 June, 2021).

World…

… recognised as key drivers of business growth on World MSME Day 25 June 2021 The Australian Small Business and Family … will play in driving future business growth on World MSME Day (Sunday 27 June, 2021). World MSME Day 2021, declared by … number of female entrepreneurs to parity with men would be worth between $71 billion and $135 billion to the nation’s …

Media Centre item
Media Releases
ASBFEO Live

Hands-on ombudsman tackles digital divide for business

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

… his last name published) was seeing around one customer a day armed with a voucher for his service. The problem came … the marketing service and within two months negotiated the payment of all the funds owed to Paul. Having the ombudsman … try to phone and email people when they are in a different time zone," he said. "I was just one small business, and they …

Media Centre item
Op-ed
ASBFEO Live

3G switch-off - small business warned not to be caught short

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

… 3G switch-off - small business warned not to be caught short 29 May 2024 Australian Small Business and … great to be with you and your listeners on this capital day.  Leon Delaney It's a lovely day today, but it's not … Leon Delaney Now, we've known for quite some time that this is coming, and it's not exactly meant to be a …

Media Centre item
Transcript
ASBFEO Live

ASBFEO helps over 50,000 small and family businesses

Originally published in The Canberra Times

By Bruce Billson

The "dirty boots people" is what one of Australian's leading economic regulators calls us. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been "in the…

… Ombudsman (ASBFEO) has been "in the field" every day since it was established in March 2016, working alongside … economic times, more need to know how we can help. At a time when most small businesses are facing many headwinds and … supporting the resolution of a dispute, our assistance can be referral to other support and resources that can help the …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing); regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South East NSW

Subjects: Merchant transaction fees (least-cost…

… to reduce the burden both on the small business taking the payment and you, the customer, paying for your long black? … not in the interests of consumers. And it's way past time where the banks have been and should have been actively … Bruce Billson Fab to be with you. Take care. Have a great day.  Eddie Williams Bruce Billson, the Australian Small …

Media Centre item
Transcript
ASBFEO Live

2025-26 Federal Budget, instant asset write-off, insolvency, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC…

… and Family Enterprise Ombudsman and joins us now. G’day Bruce.  Bruce Billson Steve, morning to you and your … much but I don't think it'll be sneezed at either at a time when small businesses are really struggling. Margin … The average age of a business owner is 50. 8% are under 30. Where's the young people? Used to be 17%. And just last …

Media Centre item
Transcript
ASBFEO Live

The business landscape has changed drastically. Remember, trust your spidey senses

Originally published in The Canberra Times

By Bruce Billson

Digital tools have transformed the economy and the ways in which we do business.

There's much to be gained for a small or family business deepening its digital engagement.…

… and the ways in which we do business. There's much to be gained for a small or family business deepening its … at lightning speed through e-invoicing, and electronic payment systems allow for that invoice to be paid (hopefully) … support compliance, automate routine tasks and even help time-poor business owners organise their busy lives - so more …

Media Centre item
Op-ed
ASBFEO Live

National FBD, family business succession issues and more

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subjects: National Family Business Day, small business trading conditions, family business succession issues,…

… on Radio 2CC Canberra. Subjects: National Family Business Day, small business trading conditions, family business … Bruce, good afternoon.  Bruce Billson Leon, great to be with you and your listeners. And what a great day to … a conventional piece of wisdom that I've heard from time to time that you should never lend money to a family …

Media Centre item
Transcript
ASBFEO Live

Dispute case studies

… the amount per month, not realising this meant that each time she altered the amount per month she was entering into a … a quote for several hundred dollars per month. On the same day, after discussing it with her business partner, she … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

Basic page

Budget paves way for small business-led national economic recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Federal Government’s 2021 Budget is a clear acknowledgement that small and family businesses are central to the nation’s economic recovery and future prosperity.…

… billion towards enhancing the digital economy, including a 30% tax offset for the video game industry. “This $1.2 … export revenue and employing an additional 10,000 full time workers with the right support,” Mr Billson says. “This … events, productions and the film and television sector. Payment times: The Government is committing an additional $16 …

Media Centre item
Media Releases
ASBFEO Live

National FBD, Tasmanian small and family businesses.

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Wood on Ultra 106five Hobart.

David Wood

Today is National Family Business Day, and to find out a little bit more about…

… Hobart. David Wood Today is National Family Business Day, and to find out a little bit more about it the … is joining us. Bruce, welcome. Bruce Billson David fab to be with you and your listeners. And what a fab day … And they do this on the dining room table a lot of the time, and the dining room table becomes the boardroom.  Bruce …

Media Centre item
Transcript
ASBFEO Live

… business owners, for whom their business is their full-time livelihood endeavour, are earning less than the average … were twice as many small business owners aged between 30 and 49 as there were aged over 50.  Today, only 8% of … paperwork after they’ve been running their business all day, surrendering more time with family and time to reset and …

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kerry Peck.

Radio 2BS Bathurst

27 November 2023

…

… television, and we've been talking about it for quite some time. We really do, in this day and age, have to be vitally aware of scams, don't we? … details and if there's any irregularities then hold up the payment. That's a good measure. That's the measure that's …

Media Centre item
Transcript
ASBFEO Live

When the dining table becomes the board table – celebrating National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.

“It’s a great moment to reflect on the crucial role family-owned…

… the board table – celebrating National Family Business Day 17 September 2024 The Australian Small Business and … all Australians to celebrate National Family Business Day on Thursday 19 September. “It’s a great moment to reflect … services businesses in your community and often it will be family owned and led. “Some of our most enduring …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Radio Brisbane

Subject: Micro, Small and Medium-sized…

… TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report 27 June 2023 … the economy, I think as everybody's seeing, just seems to be getting worse. And I think it was just the last week of … to see that just 8% of small business owners are under 30 compared to 17% in the mid 1970s. Why do you think that …

Media Centre item
Transcript
ASBFEO Live

Pagination

  • « First First page
  • ‹ Previous Previous page
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • …
  • Next › Next page
  • Last » Last page

Connect with us

facebook

 

 

 

 

 

 

 

twitter

 

 

 

 

 

instagram

 

 

 

 

 

linkedin

 

 

 

 

 

 

 

youtube

 

 

 

 

 

 

 

newsletter

 

 

atsi

Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

Primary Footer Menu 1

  • Social Media
  • Resources and tools
  • Data portal
  • Dispute support
  • One thing ASBFEO can do for me
  • Contact us

Highlight

  • About
  • Copyright

Footer menu

  • Language Assistance
  • Accessibility
  • Treasury AI Transparency Statement
  • Disclaimer
  • Privacy
  • Sitemap