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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • How Digital Marketing Providers can impress small business clients
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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
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      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas

Small Business Pulse - February 2025

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  • Media Centre item (268)
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  • Media Centre (257)
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  • ASBFEO Live (268)

Success story type

Ombudsman launches Review of Discretionary Mutual Fund proposal

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has today launched a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation sector unable to secure essential insurance…

… job losses and hurt local economies. “Our Review will be a deep dive into the inaccessibility of insurance for … faced by the sector.”   A final report is expected to be completed in August. … The Australian Small Business and … job losses and hurt local economies. “Our Review will be a deep dive into the inaccessibility of insurance for …

Media Centre item
Media Releases
ASBFEO Live

… Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all small businesses in … were 259,631 small businesses in the rest of Queensland on 30 June 2023. These accounted for 54% of Queensland’s small …

… goals to display your practical approach and interest. Be clear on your specific services, how much they cost, and …

Ombudsman, Australia Post work towards perishable goods solution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met with Australia Post today in a collaborative effort to resolve issues with delivery of perishable goods to support small business food producers.

Mr Billson…

… small businesses with the confidence that their goods will be delivered by Australia Post. “Our next steps include … small businesses with the confidence that their goods will be delivered by Australia Post. “Our next steps include …

Media Centre item
Media Releases
ASBFEO Live

… MSME Day MSME small business facts MSME videos …

Australian Capital Territory

… businesses in the Australian Capital Territory (ACT) on 30 June 2023, representing 1% of all Australian small … 15 January 2024 Table 1: Businesses in ACT by size, 30 June 2023 Download data * Includes businesses where … in the ACT increased by 1,086 (3%) over the year to 30 June 2023. The areas with the largest increase were: …

Basic page

… to relax to clear the mind and  unwind. lock in family time learn to ‘unplug’ from the business. This means … setting times to turn off the technology, and plan to take time off . … 798 …

… 1. Structure your day Schedule time for calls, lead follow-ups, emails, social media … and compliance tasks, important ‘breaks’ and get away time.  … 796 …

… the Territory’s small businesses were in Greater Darwin on 30 June 2023. The areas with the highest number of small … small businesses in the rest of the Northern Territory on 30 June 2023. These accounted for 24% of the Northern …

The Tax Concierge Service

… with an experienced small business tax lawyer. A $100 co-payment is required, with the remaining balance paid by the …

Basic page

… Australian small businesses were in Greater Adelaide on 30 June 2023. This is consistent with South Australia’s … for 23% of South Australia’s small businesses on 30 June 2023. The highest number of small businesses were in: Limestone Coast (7,563 small businesses), 30% of these were in Mount Gambier and surrounds and 14% were …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Matt Bamford

ABC Radio PM Program

Subject: internet domain name changes

Presenter

Domain names are the Internet's version of a home address, directing users to a website's front…

… though is a new option is available where it would simply be .au. So ABC.au, a shortened abridged domain name. Matt … of cyber security this has been a tactic used to cut off payment information. Matt Bamford Buying up popular domain … of cyber security this has been a tactic used to cut off payment information. Matt Bamford Buying up popular domain …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disasters and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Bridie Tanner. 

ABC North Coast 

Subject: Small business natural disasters and resilience …

… about a small business disaster plan? Something that can be easily put into place in a disaster? The Australian … encourage more to think about that. The disaster might be a natural disaster, might be something like a COVID lockdown, or heaven forbid, it …

Media Centre item
Transcript
ASBFEO Live

OCTOBER 2022 BUDGET

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget handed down by the Australian Government will provide welcome capability building, mental health and financial advice support for small businesses and…

… Mr Billson said. The Budget forecast that inflation will be 7.75% at the end of this year and still high at 5.75% by … sustained cost pressures on their businesses. At the same time, the Budget forecast of lower economic growth and a rise … sustained cost pressures on their businesses. At the same time, the Budget forecast of lower economic growth and a rise …

Media Centre item
Media Releases
ASBFEO Live

How Digital Marketing Providers can impress small business clients

… goals to display your practical approach and interest. Be clear on your specific services, how much they cost, and …

Basic page

Contribution to Australian Employment

… of their contribution to the Australian economy. This can be measured by comparing the number of employees working in … years. Table 2: Employment numbers ('000s) by industry, 30 June 2023 Download data Source: ABS Australian Industry , …

Basic page

TRANSCRIPT: 15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight. Money News Subject: growing number of small business disputes with big tech digital platform providers, workplace

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight.

Money News

 

Subject:…

… welcome back to Money News.  Bruce Billson Deb, fab to be with you and your listeners.  Deb Knight So, we know … Billson That's probably right. But I get out of bed each day championing the cause of small and family businesses. My … that hack into your account to use your credit card, your payment facilities, to push out crypto ads that are bogus, …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business disaster preparedness

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

… there's likely no business, small or large, that will not be impacted. So, what can a small business do now to ensure … look like?  Bruce Billson Well, it means taking the time to think about what are those risks, what are those … David Dowsett Some top tips indeed. Bruce, appreciate your time this morning, thanks a lot.   …  TRANSCRIPT Australian …

Media Centre item
Transcript
ASBFEO Live

National Small Business Commissioners Forum Communique

State Small Business Commissioners and the Australian Small Business and Family Enterprise Ombudsman have met to continue our collaborative efforts within our jurisdictions, to support our nation’s vital small business community.

As always, we…

… role in post-pandemic jobs growth. We ask shoppers to be ‘kindly customers’, who are patient, understanding and … are imposing additional demands on already fully focused, time poor and committed small and family businesses. Given … delivery services, we ask customers to factor additional time in and order their gifts as soon as possible to avoid …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business

Nicole Overall

Unsurprisingly and sadly, more and more small businesses are falling victim to ever more sophisticated cyber-attacks. So, what's to be done? Well, to explore some potential solutions, I have on the line now Bruce…

… to ever more sophisticated cyber-attacks. So, what's to be done? Well, to explore some potential solutions, I have on … And the customer is expecting this invoice. This is a part payment on a house renovation, or a deposit on some travel or … right. Frankly, this is one of the big challenges of our time as a society, as well as an economy, that some of the …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Sarah Howells.

ABC Sunshine Coast

8 September 2022…

… If you're a small business, the name of your website can be pretty important. You want to make sure customers know … can get a very similar domain name and then confuse busy, time poor customers and take advantage of that. Sarah Howells … so much for the chat this morning. Really appreciate your time. Bruce Billson Great to be with you. … TRANSCRIPT …

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESSES URGED TO TAKE URGENT ACTION TO SAFEGUARD INTERNET IDENTITY

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has implored small businesses to take urgent action to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’ or cyber criminals…

… to work out if they want the shortened .au domain or will be unhappy for someone else to have it”, Mr Billson said. “If … properly be notified about the change and given reasonable time to act. “Small and family business owners and managers … properly be notified about the change and given reasonable time to act. “Small and family business owners and managers …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business digital marketing help

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

… Billson, good afternoon. Bruce Billson  Leon, great to be with you and your listeners.  Leon Delaney I'm far from … their provider wisely. We're encouraging them to take the time to talk to existing clients, to talk about the … their provider wisely. We're encouraging them to take the time to talk to existing clients, to talk about the …

Media Centre item
Transcript
ASBFEO Live

… were 550,957 small businesses in Greater Melbourne on 30 June 2023, representing 79% of all small businesses in … were 148,019 small businesses in the rest of Victoria on 30 June 2023, accounting for 21% of all Victorian small …

… Other Territories decreased by 150 (7%) over the year to 30 June 2023, after a 16% increase in the previous year. … … Other Territories decreased by 150 (7%) over the year to 30 June 2023, after a 16% increase in the previous year. …

… Statement (FTCIS) – from 6 December 2023. This must be provided to employees before they start employment or as … rights and entitlements follow the following three rules:  time limits - a fixed term contract can’t be for more than … rights and entitlements follow the following three rules:  time limits - a fixed term contract can’t be for more than …

… Table 2: Total employment numbers ('000s) by industry, 30 June 2023 … Table 2: Total employment numbers ('000s) by industry, 30 June 2023 …

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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