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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
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      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
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    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Media Section

  • Media Centre (193)
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  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (202)

… representing 2% of Australian small businesses on 30 June 2023. This is in proportion to the 2% of Australians … 15 January 2024 Table 1: Small businesses in Tasmania, 30 June 2023 … representing 2% of Australian small businesses on 30 June 2023. This is in proportion to the 2% of Australians …

MSME stakeholder pack

… such as newsletters, website and intranet. Downloads MSME Day 2022_Stakeholder Engagement Pack.pdf | pdf 8.1 MB MSME Day Video Requirements | docx 27.89 KB MSME Day Graphics.zip | zip 26.76 MB …

Basic page

… were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small … Accessed 15 January 2024  Table 1: Small business in NSW, 30 June 2023 … were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small …

… businesses in Queensland increased 2% over the year to 30 June 2023. They increased by 4,345 (2%) in Greater … of Queensland increased by 5,206 (2%) over the year to 30 June 2023. The areas with the largest increase in the … businesses in Queensland increased 2% over the year to 30 June 2023. They increased by 4,345 (2%) in Greater …

… businesses in the Australian Capital Territory (ACT) on 30 June 2023, representing 1% of all Australian small … 15 January 2024 Table 1: Businesses in ACT by size, 30 June 2023 … businesses in the Australian Capital Territory (ACT) on 30 June 2023, representing 1% of all Australian small …

… and costs at the start, they are unlikely to improve over time. … and costs at the start, they are unlikely to improve over time. …

… or authorised by law). We will seek your consent at the time your information is collected or as soon as practicable thereafter. Information may be collected by: Type of information: Information collected … or authorised by law). We will seek your consent at the time your information is collected or as soon as practicable …

Targeted and timely reform opportunities to improve Australia’s personal insolvency system

Submission

… were over 770,000 small businesses in regional areas on 30 June 2023. Other Territories and Regional South Australia … in all states and most territories over the year to 30 June 2023. The strongest increases (in percentage terms) … were over 770,000 small businesses in regional areas on 30 June 2023. Other Territories and Regional South Australia …

… There were 238,907 small businesses in Western Australia on 30 June 2023, representing 9% of all Australian small … 2024 Table 1: Small businesses in Western Australia, 30 June 2023 … There were 238,907 small businesses in Western Australia on 30 June 2023, representing 9% of all Australian small …

… MSME Day messages from the Ombudsman, Minister for Small Business … celebrates World Micro, Small and Medium Sized Enterprises Day 2023 A message from Hon Julie Collins, Minister for Small … on World Micro, Small and Medium Sized Enterprises Day 2023 A message from Prime Minister Anthony Albanese on …

Promoting competition and lowering small business payment costs through default debit card settings and tokenisation

… Promoting competition and lowering small business payment costs through default debit card settings and … Promoting competition and lowering small business payment costs through default debit card settings and …

Submission

… superannuation ,  digital record keeping ,  electronic payment systems , and an  app  you can download for free. You … superannuation ,  digital record keeping ,  electronic payment systems , and an  app  you can download for free. You …

… or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are … people in plain sight, and we see them everywhere, every day. Check out some of the key statistics from our Small … or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are …

… small businesses in regional areas than capital cities on 30 June 2023. Table 2: Number of small businesses in greater capital city areas, 30 June 2023 … small businesses in regional areas than capital cities on 30 June 2023. Table 2: Number of small businesses in greater …

… were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. … 2024 Table 1: Small businesses in Northern Territory, 30 June 2023 … were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. …

… for 23% of South Australia’s small businesses on 30 June 2023. The highest number of small businesses were in: Limestone Coast (7,563 small businesses), 30% of these were in Mount Gambier and surrounds and 14% were … for 23% of South Australia’s small businesses on 30 June 2023. The highest number of small businesses were in: …

Alternative Dispute Resolution

… owner, navigating disputes with other businesses can be overwhelming and stressful. Alternative dispute resolution … owner, navigating disputes with other businesses can be overwhelming and stressful. Alternative dispute resolution …

Basic page

… rest of NSW, accounting for 29% of NSW small businesses on 30 June 2023. The number of small businesses in the rest of the state increased by 3,404 (up 1.4%) in the year to 30 June 2023. The areas with the highest number of small … rest of NSW, accounting for 29% of NSW small businesses on 30 June 2023. The number of small businesses in the rest of …

… on 1300 650 460. Please note: The ASBFEO may not always be the most appropriate agency to resolve your dispute. We … on 1300 650 460. Please note: The ASBFEO may not always be the most appropriate agency to resolve your dispute. We …

… 33% Arts and recreation services 5,720 4,319 9,198 19,237 30% Wholesale trade 28,538 37,240 37,198 102,976 28% Public … 33% Arts and recreation services 5,720 4,319 9,198 19,237 30% Wholesale trade 28,538 37,240 37,198 102,976 28% Public …

Family-owned chocolate business makes this Easter egg-cellent

It takes quite the chocolatier to create all the magic of Easter – without the bunny.

But that’s what Stuart and his team at Enigma Fine Chocolates have achieved, as customers – eager to indulge in handmade artisan truffles – stream through the…

… business is busy this Easter – the first in two years to be uninhibited by pandemic related restrictions in trading … business is busy this Easter – the first in two years to be uninhibited by pandemic related restrictions in trading …

Media Centre item
Case study
ASBFEO Live

Uncaring banks drop a deposit on regional clients

Originally published in The Daily Telegraph

By Bruce Billson.

Banking is an essential service with a privileged position in the economy, and our small, family and farming businesses depend on having a close and reliable…

… ATMs in just the past two years, according to APRA. Some 30 per cent of small businesses are based in regional Australia and when the bank leaves it can be devastating.  Access to cash and deposit services are … I met a rural accountant who has a client that had a payment for $60,000 intercepted by the invoice substitution …

Media Centre item
Op-ed
ASBFEO Live

… or authorised by law). We will seek your consent at the time your information is collected or as soon as practicable thereafter. Information may be collected by: Type of information: Information collected … and shared in this way is typically obtained at the time you first use an application or service on your device. …

… and out of the visitor/hub register each visit.  You will be issued with a single-use access pass each visit to access … through the back door near the bathrooms.  Hub passes must be returned at the end of your visit in the “Pass Return” box … at the reception counter and can be re-issued on the day of your next visit.   Note:  You are responsible to keep …

Meet the Ombudsman, Bruce Billson

In this video Ombudsman Bruce Billson discusses the role of our office.

Are you a small or family business owner in Australia, experiencing a dispute with another business or government agency? We're here to help. See our …

… provided a fantastic foundation. A foundation to help us be the best allies small businesses could hope for. Working … for where businesses have a matter that needs to be resolved done through dispute resolution, so that those … family enterprises are facing. In the action that would be helpful in supporting your success. We're also there to …

Media Centre item
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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