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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (80)
  • Media Centre item (28)
  • Submission (14)
  • Report (3)

Media Section

  • Media Centre (27)

Media Source

  • ASBFEO Live (28)

… Table 2: Businesses in Queensland by size, 30 June 2023 … Table 2: Businesses in Queensland by size, 30 June 2023 …

… Problems arise every day between businesses, their customers, suppliers, and … Problems arise every day between businesses, their customers, suppliers, and …

… requirements and has been inspecting fresh produce for 30 years. Damien joined Rudge in 2008 bringing with him a … requirements and has been inspecting fresh produce for 30 years. Damien joined Rudge in 2008 bringing with him a …

… There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small … There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small …

… an exciting and sustainable option for people who want to be their own boss and have their own business. We understand that setting up a business can be confusing and planning for it can be tricky as you don’t … support available to you; that you can access in your own time and at your own pace. You can choose the resources that …

… of natural disasters on small and family businesses can be devastating and can include damaged and destroyed assets … outside of directly affected disaster areas can also be adversely impacted through the effects of smoke taint, … the cost of natural disasters and lengthy recovery time for small businesses and regional networks could be …

… department. The majority of ASBFEO’s approximately 30 staff are located at the primary office, Level 2, 15 Moore … department. The majority of ASBFEO’s approximately 30 staff are located at the primary office, Level 2, 15 Moore …

… to see if you can postpone outstanding orders (if need be), or if they will accept delayed payments terms and/or how … to see if you can postpone outstanding orders (if need be), or if they will accept delayed payments terms and/or how …

… and identified key impacts Think about what can be done now, to manage the identified risks that may impact … your business to a less disaster-prone location. Build in time and tactics to make sure you are ok and you’re caring … your business to a less disaster-prone location. Build in time and tactics to make sure you are ok and you’re caring …

…   how casual work is defined   the pathway to full-time or part-time employment   employee and employer responsibilities.   …

… – in fact many are not – and small businesses need to be aware of the risks. “Access to funding continues to be a major issue for small businesses. It’s crucial they make … – in fact many are not – and small businesses need to be aware of the risks. “Access to funding continues to be a …

… A Horticulture Produce Assessor (the assessor) may be appointed by the parties at any stage of the dispute process. The assessor may be appointed in two ways: if the parties to a Horticulture … a list of horticulture produce assessors which can be found  here . If you are interested in being on our list …

… under the order. Minimum standards orders may include:  payment terms deductions record-keeping (for matters … under the order. Minimum standards orders may include:  payment terms deductions record-keeping (for matters …

… Table 2: Employment numbers ('000s) by industry, 30 June 2024 … Table 2: Employment numbers ('000s) by industry, 30 June 2024 …

ASBFEO WEBSITE NOW AVAILABLE IN MORE THAN 100 LANGUAGES

The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.

“One in three small businesses…

… “I hope this new feature on our website, which can be activated by one simple click, will make it easier for … In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located … In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located …

Media Centre item
Media Releases
ASBFEO Live

… 33% Arts and recreation services 5,720 4,319 9,198 19,237 30% Wholesale trade 28,538 37,240 37,198 102,976 28% Public …

GHG EMISSIONS REPORTING MAY IMPACT SMEs SOONER THAN EXPECTED

JOINT MEDIA RELEASE: Australian Small Business and Family Enterprise Ombudsman and Chartered Accountants Australia & New Zealand

Small to medium enterprises (SMEs) are urged to educate themselves on greenhouse gas (GHG)…

… supply chain for large businesses or government, they may be asked to provide this information, especially if they are … a guide to help SMEs understand what information they may be asked by larger businesses they supply to, regarding their … within their business. “I encourage SMEs to take the time to read the guide and become familiar with …

Media Centre item
Media Releases
ASBFEO Live

… A franchise relationship should be symbiotic – one of mutual dependency and benefit. The …   A franchisor and its franchisees need each other to both be financially successful. Good franchisors spend the early … acumen to drive ‘unit’ success and profitability. If time working in the business is essential, make that clear …

… spent over $15,000 on website services which was due to be finalised in 6 months. After 10 months, they didn’t have a … things worked out - this has been going on for a long time. Thank you for being so helpful and for enabling me to … things worked out - this has been going on for a long time. Thank you for being so helpful and for enabling me to …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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