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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (80)
  • Media Centre item (28)
  • Submission (14)
  • Report (3)

Media Section

  • Media Centre (27)

Media Source

  • ASBFEO Live (28)

… to the ASBFEO Website The following conditions need to be met when linking to the ASBFEO website All links should be to the ASBFEO homepage https://www.asbfeo.gov.au/ or to a … its discretion, to request the removal of your link at any time. If you require further information please email …

Small Biz Ombudsman welcomes new Minister

Prime Minister Anthony Albanese has announced the returning Government’s new Ministry with the Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business.

The Australian Small Business and Family Enterprise Ombudsman has welcomed Dr…

… to further support small and family business at a time when many are reporting really challenging trading … to further support small and family business at a time when many are reporting really challenging trading …

Media Centre item
Media Releases
ASBFEO Live

… a resolution offer. The franchisee requested additional time to consider the offer and evaluate next steps. To … a resolution offer. The franchisee requested additional time to consider the offer and evaluate next steps. To …

… small businesses were in the rest of Tasmanian areas on 30 June 2023. This aligns with the population distribution, … small businesses were in the rest of Tasmanian areas on 30 June 2023. This aligns with the population distribution, …

… Statement (FTCIS) – from 6 December 2023. This must be provided to employees before they start employment or as … rights and entitlements follow the following three rules:  time limits - a fixed term contract can’t be for more than two years. This includes extensions and …

… MSME Day is an initiative of the United Nations General Assembly … MSME Day is an initiative of the United Nations General Assembly …

… December 2023. This was a 8% decrease compared to the same time the previous year, and a 5% decrease compared to … December 2023. This was a 8% decrease compared to the same time the previous year, and a 5% decrease compared to …

… are resistant to change, but experience shows few will be immovably resistant. For most resistance to change comes … organisational culture, and a range of factors that can be broadly summarised as poor change management.  Within the … you identified and sought the input of sub-groups who will be affected for better or worse by the initiative, or can …

… were 148,019 small businesses in the rest of Victoria on 30 June 2023, accounting for 21% of all Victorian small … were 148,019 small businesses in the rest of Victoria on 30 June 2023, accounting for 21% of all Victorian small …

… to cancel both his listing and outstanding invoice, and be added to their ‘do not contact’ list. The online directory … to cancel both his listing and outstanding invoice, and be added to their ‘do not contact’ list. The online directory …

Franchising

… brand, systems, and processes for a set period of time to try and make a profit. This permission and right … business and brand on a scale that might otherwise not be possible. A franchise model allows the franchisor to share … and it is a way of operating a business that can be used in almost any industry. Expectations of franchisors …

Basic page

… There were 1,886 small businesses in Other Territories on 30 June 2023. Of these, 90% were non-employing businesses. … There were 1,886 small businesses in Other Territories on 30 June 2023. Of these, 90% were non-employing businesses. …

… implementation of these changes is being staggered over time.  Visit the Fair Work Commission to find out more about … implementation of these changes is being staggered over time.  Visit the Fair Work Commission to find out more about …

… of natural disasters on small and family businesses can be devastating and can include damaged and destroyed assets … outside of directly affected disaster areas can also be adversely impacted through the effects of smoke taint, … the cost of natural disasters and lengthy recovery time for small businesses and regional networks could be …

… your content has already been disabled and you won’t be able to repost for 14 days. This means your online shop will be out of action until you resolve the issue.  The takedown … and address of the person or business who considers you to be in breach of copyright. This person or business may be …

… with an experienced small business tax lawyer. A $100 co-payment is required, with the remaining balance paid by the … with an experienced small business tax lawyer. A $100 co-payment is required, with the remaining balance paid by the …

… or you've been accused of IP infringement, it can be overwhelming to know what to do next . IP First Response … or you've been accused of IP infringement, it can be overwhelming to know what to do next . IP First Response …

… than half (53%) of female small business owners work part-time. Two-thirds of female small business owner managers were …

… in the ACT increased by 1,086 (3%) over the year to 30 June 2023. The areas with the largest increase were: … in the ACT increased by 1,086 (3%) over the year to 30 June 2023. The areas with the largest increase were: …

… Business Conference 1 - 3 May Cairns, QLD Tocal Field Day  3 - 5 May Tocal, NSW Franchising and Business … Business Conference 1 - 3 May Cairns, QLD Tocal Field Day  3 - 5 May Tocal, NSW Franchising and Business …

… still active in this space and warns small businesses to be extremely cautious of any 'no cost' or 'cost … are signing up to. If a sales pitch sounds too good to be true, small business owners should examine the companies, … still active in this space and warns small businesses to be extremely cautious of any 'no cost' or 'cost …

… There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small … small businesses in the rest of Western Australia on 30 June 2023. These accounted for 20% of Western Australia’s …

… your issue immediately with Meta and remember it may take time to resolve it. Keep a copy of the details and number of … your issue, or if IDCARE is unable to assist, we may be able to help. Fill in our   online form , where we may be able to contact Meta on your behalf. If you have been a …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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