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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • How Digital Marketing Providers can impress small business clients
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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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    • Location of Australia’s small businesses - regional and metro areas

Small Business Pulse - February 2025

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  • Media Centre item (268)
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  • Media Centre (257)
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  • ASBFEO Live (268)

Success story type

… locks outside of these times and if you leave you will not be able to come back inside. Take all your belongings with … between 8:30am and 5:00pm. ASBFEO staff members will not be available prior to 8:30am to issue access passes. Access … register at reception. ID and a business card will need to be provided to be issued with an access pass. Cards must be …

SMALL BUSINESS OWNERS GETTING OLDER

Australia’s small business owners are rapidly getting older as the proportion of younger entrepreneurs shrinks, according to research from the Australian Small Business and Family Enterprise Ombudsman.

Ombudsman Bruce Billson said the most…

… actually twice as many small business owners aged between 30 and 49 as there were aged over 50,” Mr Billson said. “The … with only 8 per cent of small business owners aged under 30. It is half the peak for this age group of 17 per cent … understand why it is not as appealing as it perhaps should be for younger Australians to own a small business?” More …

Media Centre item
Media Releases
ASBFEO Live

Banks offer certainty to small businesses impacted by lockdowns

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the banks’ ongoing efforts to support small businesses impacted by COVID-19 lockdowns.

The Australian Banking Association says banks will defer loan…

… valued and is the kind of a key support element that could be incorporated into an agreed predictable and known national … in good standing with repayments up-to-date or there’s a payment program in place. “It’s encouraging to see our banks … in good standing with repayments up-to-date or there’s a payment program in place. “It’s encouraging to see our banks …

Media Centre item
News
ASBFEO Live

Ombudsman overwhelmed by natural disaster-impacted small business survey response

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has thanked the 2,000 small and family businesses which have completed an online survey as part of the Small Business Natural Disaster Preparedness and Resilience Inquiry.…

… small and family businesses which have already taken the time to complete our online survey – we value your … remain resilient in the case of an unavoidable event, to be part of this important discussion. “What we learn from our … disasters. “In our feedback sessions so far, we’ve heard time and time again that local engagement, leadership and …

Media Centre item
Media Releases
ASBFEO Live

… and costs at the start, they are unlikely to improve over time. Tip 4 - Careful consideration of your contract Make … (don’t expect anything that is not included) all costs, payment timings and overall contract costs  regular and …

… factsheet . Family and Domestic Violence Leave All full-time, part-time, and casual employees can access 10 days of paid Family and Domestic Violence Leave. The full 10 day leave entitlement is available immediately - it does not need to be accumulated like annual leave. It also doesn’t increase …

Rising cost of small business insurance

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South-East NSW

Subject: rising cost of small business insurance

Eddie Williams

Insurance…

… business at the moment?  Bruce Billson  Eddie, good to be with you and your listeners. It's having an enormous … events is really being challenged at the present time. But I suppose the other point too, which is a little … action stations everywhere and that sometimes is not the time to be really planning for those sorts of events. You're …

Media Centre item
Transcript
ASBFEO Live

… program can help you to adopt digital tools to save you time and money, while also help you to grow your business. … itself through a period where your business may not be returning a  profit. When your business is up and running, you should take the time to develop a succession plan for the future. Having one …

TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

… Leon, sometimes those dark clouds for a small business can be another business treating them appallingly and in some … know, duelling with the other expert and burns up costs, time and resources and doesn't get you anywhere near an early … case.  Leon Delaney Bruce, thanks very much for your time today.      … TRANSCRIPT Australian Small Business and …

Media Centre item
Transcript
ASBFEO Live

… the amount per month, not realising this meant that each time she altered the amount per month she was entering into a … a quote for several hundred dollars per month. On the same day, after discussing it with her business partner, she … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

Budget Brief 2024-25

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

“Small and family businesses facing…

… community. “Matching last year’s Budget, the money will be deducted from the power bills of one million eligible … It is vitally important that small business owners take time to focus on their own mental and financial wellbeing and … improve the uptake of eInvoicing, the effectiveness of the payment times reporting framework and implementation of …

Media Centre item
Media Releases
ASBFEO Live

Small business Ombudsman's procurement report released

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

… opportunity for competitive small and family businesses to be a supplier to the Commonwealth”. “Winning a government … are looking for to engage in a complicated, costly and time-consuming process. “Dismissing considered and … boosting women-owned business opportunities and improving payment times.  ASBFEO is encouraged by the Government’s …

Media Centre item
Media Releases
ASBFEO Live

MEDIA RELEASE: Australian small business selling online warned to be aware of US copyright laws

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to raise awareness among small businesses selling online about United States’ copyright laws that can shut down their access to customers without warning…

… Australian small business selling online warned to be aware of US copyright laws 09 October 2024 The Australian … been issued against an Australian homewares business every time they advertised. That led to Shopify shutting down their store each time until it was resolved, but that caused the Australian …

Media Centre item
Media Releases
ASBFEO Live

OMBUDSMAN RELEASES PROCUREMENT INQUIRY ISSUES PAPER

Many small businesses say they feel excluded from the chance to tender for Australian Government procurement contracts because they are not part of the ‘in-crowd’ or find the process too hard to navigate, says the Australian Small Business and Family…

… government for procurement and where things might be improved.  “Equally, we’re keen to hear examples of … businesses also point to the high cost and investment of time required to tender, and lack of consideration of this … businesses also point to the high cost and investment of time required to tender, and lack of consideration of this …

Media Centre item
Media Releases
ASBFEO Live

ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to a report by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.…

… A DISASTER PLAN 10 November 2022 Natural disasters can be devastating for small and family businesses yet only one … be adopted to save small business owners the trauma and time associated with repeating their story. An opt-in “My … denied support while others that gave far less attention, time, and effort to protect their own economic interests were …

Media Centre item
Media Releases
ASBFEO Live

… or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are … owner is a self-employed man, aged 50, who works full-time and earns below the average full-time wage. Yet that is … climbing. Just 8% of small business owners are under 30. That’s half the peak for this age group of 17% achieved …

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Byner.

5AA Adelaide

6 September 2022

…

… Billson. Bruce, good morning. Bruce Billson Leon, fab to be with you and your listeners. Leon Byner Tell everybody … shortened version of the digital identity you've invested time, money, built customer relationships with. It’s a good time to take a few minutes and protect your interests. Leon …

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes funding for critical small business mental health program

Ombudsman welcomes funding for critical small business mental health program

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…

Ombudsman welcomes funding for critical small business mental health program

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…

Media Centre item
Media Releases
ASBFEO Live

… or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are … owner is a self-employed man, aged 50, who works full-time and earns below the average full-time wage. Yet that is … climbing. Just 8% of small business owners are under 30. That’s half the peak for this age group of 17% achieved …

TRANSCRIPT: Small business disputes with Big Tech digital platform providers

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Annie Guest.

ABC Radio AM Program

 

…

… had a big scare. John Toomey (small business owner) One day I found myself locked out of Facebook, I couldn't get in. … Bruce Billson This is 86 per cent higher than the same time last year for disputes involving one of these Big Tech … were about Meta, 17 per cent were directed at Uber for payment problems. So, the Small Business Ombudsman is calling …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN APPLAUDS CYBER SUPPORT FOR SMALL BUSINESS

New support announced today by the Australian Government to help small businesses combat cyber attacks is extremely welcome, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

“One of the biggest fears a…

… the biggest fears a small business has is that they will be targeted and wiped out by a cyber attack and we are … their digital infrastructure and the criminals demand a payment for to access your own information.”   Mr Billson … their digital infrastructure and the criminals demand a payment for to access your own information.”   Mr Billson …

Media Centre item
Media Releases
ASBFEO Live

Small businesses need the right kind of incentives to succeed

Originally published in the Canberra Times.

By Bruce Billson.

I was shocked, but sadly not surprised, to read recently that one in five small businesses have zero cash reserves.

About 18 per cent have less than a month's worth of cash…

… The drain on resources during the establishment phase can be too much. The early years for a new business can be the … 17 per cent of business owners were under the age of 30, but that's down to 8 per cent. CPA Australia's … or their own enterprise as a pathway for the future? At a time when young people, particularly, look for purpose as …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: 2023-24 Federal Budget and small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson discusses the 2023-24 Federal Budget and small business with Selina Green on ABC Radio SA South East.

Selina Green 

Small businesses have…

… what relief will those small business operators out there be getting from the immediate pressures facing them? Things … for people that aren't jazzed about accounting and balance day adjustments and all that.   That's still there, but it's … with you. A bit to unpack there. Thanks so much for your time this morning.  Bruce Billson  Thank you Selina. Fab to …

Media Centre item
Transcript
ASBFEO Live

… is to ask yourself, how did the dispute arise? It can be helpful to write a list of the events leading up to the … to achieve. Consider how this will impact on cash flow, time and resources, productivity, future business, and …  is usually sent if you still have not received your payment after first and second reminder letters. Alternative …

HELP FOR SMALL BUSINESS USING DIGITAL MARKETING

Digital marketing can be vital to the success of a small business yet one-in-three end up in a dispute with their provider, according to new research.

And almost 70% of small businesses last fewer than 12 months with the digital marketing…

… DIGITAL MARKETING 17 January 2024 Digital marketing can be vital to the success of a small business yet one-in-three … “But for too many small businesses this relationship can be unsatisfactory, and for one-in-three it ends in a dispute. … business and a digital marketing provider. “There needs to be clear and honest communication about budget, the exact …

Media Centre item
Media Releases
ASBFEO Live

Survey deadline extended for women business owners to be heard

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has extended the deadline for a survey of women who own and lead businesses.

“There has been a tremendous response so far - it is clear there is an appetite to engage…

… Survey deadline extended for women business owners to be heard 19 October 2021 The Australian Small Business and … self-employment and creating their own business at this time. And that trend’s been with us for a little while but … because we’ve found over the journey – and certainly in my time as the Federal Cabinet Minister for Small Business – …

Media Centre item
Media Releases
ASBFEO Live

Five steps to resolve your dispute

… Five steps to resolve your dispute Problems arise every day between businesses, their customers, suppliers, and … can realistically achieve. Consider impacts on cash flow, time and resources, productivity, future business, and … call them, but if more complex, a face-to-face meeting can be more successful. Prepare Prepare for your discussion by …

Basic page

Getting the most out of your digital marketing service provider

… and costs at the start, they are unlikely to improve over time. Tip 4 - Careful consideration of your contract Make … (don’t expect anything that is not included) all costs, payment timings and overall contract costs  regular and …

Basic page

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Gary Adshead.

Radio 6PR Perth

Subject: Ombudsman’s guide for small business - using social media securely

Gary Adshead…

… and Family Enterprise Ombudsman, and he joins me now. G’day Bruce. Bruce Billson Gary, fab to be with you and your listeners?  Gary Adshead Can you tell … get a call from my bank saying, Bruce, we've blocked this payment. Do you know who they are? I said, they seem to be a …

Media Centre item
Transcript
ASBFEO Live

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