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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
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    • Industry Codes
      • Dairy Code
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        • Produce Assessors
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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    • Share your thoughts
      • One thing ASBFEO can do for me
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
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    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (80)
  • Media Centre item (28)
  • Submission (14)
  • Report (3)

Media Section

  • Media Centre (27)

Media Source

  • ASBFEO Live (28)

… were 550,957 small businesses in Greater Melbourne on 30 June 2023, representing 79% of all small businesses in … There were 550,957 small businesses in Greater Melbourne on 30 June 2023, representing 79% of all small businesses in …

… structures and information sources to indicate the real-time success of your business, so you can adjust and make … thought. Find a trusted adviser, like an accountant, to be a valuable sounding board, coach, and ally to you. It’s … structures and information sources to indicate the real-time success of your business, so you can adjust and make …

… 4. Focus On what can be controlled and what is being achieved. Celebrate the … On what can be controlled and what is being achieved. Celebrate the …

… Table 2: Businesses in Western Australia by size, 30 June 2023 … Table 2: Businesses in Western Australia by size, 30 June 2023 …

… 2026 Franchising and Start Your Own Business Expo Date: 30-31 May 2026 Location: ICC Sydney: International Convention … Grand Chancellor Hobart July 2026 SmallBiz Week Date: 29-30 July 2026 Location: Melbourne Convention & Exhibition …

… online advertising packages and warn small businesses to be extremely cautious of any approaches that they might … exercise extreme caution when an offer seems too good to be true – it often will be. … online advertising packages and warn small businesses to be extremely cautious of any approaches that they might …

… small businesses in the rest of Western Australia on 30 June 2023. These accounted for 20% of Western Australia’s … small businesses in the rest of Western Australia on 30 June 2023. These accounted for 20% of Western Australia’s …

… Table 2: Businesses in Northern Territory by size, 30 June 2023 … Table 2: Businesses in Northern Territory by size, 30 June 2023 …

Franchisee-initiated exit - Best practice guidance for franchisors

… side and consider the substance of the situation. It might be that the landlord is proposing a rental increase that … decision, although a formal decision and reasons must be provided within 28 days.   Respond promptly and … with the franchisee or a visit to any premises may be appropriate.  This is a big step for a franchisee and in …

Basic page

… Census 2021 68% of self-employed females are working part-time, compared to 47% of female employees in the overall workforce who work part-time. Chart 6: Female self-employed vs employee working …

… small businesses in the rest of the Northern Territory on 30 June 2023. These accounted for 24% of the Northern … small businesses in the rest of the Northern Territory on 30 June 2023. These accounted for 24% of the Northern …

… Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all small businesses in … In Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all small businesses in …

… outcomes. Read your contract/agreement before signing and be aware of interest rates and penalties for non-payment. If you are unsure of anything, ask for more … and be aware of interest rates and penalties for non-payment. If you are unsure of anything, ask for more …

… clean-up costs or temporary storage costs (there may be insurance, government assistance and tax deduction … clean-up costs or temporary storage costs (there may be insurance, government assistance and tax deduction …

… family businesses, and their communities. The cost and the time it takes for small and family businesses to get back to … family businesses, and their communities. The cost and the time it takes for small and family businesses to get back to …

… Table 2: Businesses in South Australia by size, 30 June 2023 … Table 2: Businesses in South Australia by size, 30 June 2023 …

…   Do you have an idea for MSME Day 2023? …   Do you have an idea for MSME Day 2023? …

… with another business or government agency.  This may be offered at 2 stages:  Stage 1 (Preliminary advice) to help … and work out if alternative dispute resolution (ADR) may be a way forward. Stage 2 (One hour pre-ADR advice) to help … so not all matters will be eligible for support.  A co-payment of $100 is required from the eligible small business …

… quarterly increase, and is 1.2% higher than the same time last year.  Small business owners are actively exploring … quarterly increase, and is 1.2% higher than the same time last year.  Small business owners are actively exploring …

… Table 2: Businesses in NSW by size, 30 June 2023 … Table 2: Businesses in NSW by size, 30 June 2023 …

… of small businesses in capital cities and regional areas, 30 June 2023. … of small businesses in capital cities and regional areas, 30 June 2023. …

… to the other party Now you understand your dispute it is time to talk to the other party. If the issue is minor, you … call them, but if more complex, a face-to-face meeting can be more successful. Prepare Prepare for your discussion by … started, the key issues and other perspectives. Stay calm, be professional and be prepared to negotiate and compromise. …

… Table 2: Businesses in Tasmania by size, 30 June 2023 … Table 2: Businesses in Tasmania by size, 30 June 2023 …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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