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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
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      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
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        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
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      • Managing change
        • Best practice for franchisors
          • The psychology of change
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      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (80)
  • Media Centre item (28)
  • Submission (14)
  • Report (3)

Media Section

  • Media Centre (27)

Media Source

  • ASBFEO Live (28)

… were twice as many small business owners aged between 30 and 49 as there were aged over 50.  Today, only 8% of … paperwork after they’ve been running their business all day, surrendering more time with family and time to reset and … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business …

Celebrating the entrepreneurial spirit of family owned businesses on National Family Business Day, 19 September

Family owned businesses play a crucial role in the economy and our communities. Some of Australia’s most successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy in name and value to the…

… of family owned businesses on National Family Business Day, 19 September 18 September 2025 Family owned businesses … end of the day and they are often investing their energy, time, and personal funds, to make it work. Financial and … business decisions are also family decisions there can be an added layer of emotion. What one family member thinks …

Media Centre item
Media Releases
ASBFEO Live

… employed 167,328 apprentices and trainees in-training on 30 September 2022. This was a 12% increase compared to the same time the previous year, and a 6% decrease compared to June … the economic recovery from the impacts of COVID-19. To be eligible, apprentices needed a commencement date between 5 …

… claims, and administrative reviews. It's designed to be user-friendly and less formal than traditional courts. … Societ y offer a free referral service, which includes a 30-minute consultation with a lawyer. Justice Connect helps … it. Belmont Business Enterprise Centre provides a free 30-minute legal advisory session on business matters. Justice …

… which traditional sources of information and point-in-time surveys often miss.  “While interesting and informative, … money are insolvent.  “There is good reason for them to be worried, with corporate insolvencies at their highest … although they remain below pre-pandemic levels.  “Payment disputes are often an early warning sign of cash flow …

… the invoice, confirm it has been received. Ten days before payment is due, check your invoice has been processed and is due to be paid. If payment is 1-2 days overdue, contact the accounts area and … the invoice, confirm it has been received. Ten days before payment is due, check your invoice has been processed and is …

… to start transitioning from casual employment to full-time or part-time employment (12 months for small business employees and 6 months for all others). They will no longer be able to use the existing pathway to request casual … to start transitioning from casual employment to full-time or part-time employment (12 months for small business …

… the amount per month, not realising this meant that each time she altered the amount per month she was entering into a … a quote for several hundred dollars per month. On the same day, after discussing it with her business partner, she … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

… agreement may request mediation for a dispute that cannot be resolved via the agreement’s internal procedures. The … manage independently. The mediator will decide the date, time, and place that the mediation will take place and the … you of their costs. In general, the mediator has a half-day rate and a full-day rate, with the length of time for the …

… The franchisee claimed they had not received enough payment from the franchisor, as the payments did not cover … Uber to his own bank account. These issues continued over time and meant that he was unable to access his payments.  … with Uber to rectify the issue, ensuring payments could be transferred. The Uber driver was relieved to receive all …

Location of Australia’s small businesses - regional and metro areas

… on numbers and locations. Key findings for the year to 30 June 2023 Of the 2.5 million small businesses in … and external Other Territories. Victoria’s decrease can be attributed to a decrease in the number of small businesses … (3.3%) and Greater Hobart (3.0%) over the year to 30 June 2023. The main contributors to these increases were …

Basic page

… or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are … owner is a self-employed man, aged 50, who works full-time and earns below the average full-time wage. Yet that is … climbing. Just 8% of small business owners are under 30. That’s half the peak for this age group of 17% achieved …

… which traditional sources of information and point-in-time surveys often miss. “Our approach is different to other … experiences of the business life-cycle, and in near real time. “The ASBFEO Pulse probes factors which range from … and general economic conditions including disputes. “The time-series for the Pulse covers the past eight years and has …

… the amount per month, not realising this meant that each time she altered the amount per month she was entering into a … a quote for several hundred dollars per month. On the same day, after discussing it with her business partner, she … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

Least Cost Routing

… fees’ are charged by schemes, acquirers, and issuers (payment service providers) to facilitate card-based payments … competition in the debit card market by ensuring a payment is processed via the least-cost route. Merchants … of the RBA’s public interest powers. This change will be a positive step towards reducing merchant fees for mobile …

Report

Apprentices and Trainees Employed by Small Business

… December 2023. This was a 8% decrease compared to the same time the previous year, and a 5% decrease compared to … Sep-09 28.00 23.00 25.00 Dec-09 29.00 23.00 26.00 Mar-10 30.00 24.00 26.00 Jun-10 31.00 24.00 27.00 Sep-10 31.00 25.00 … Dec-11 33.00 28.00 32.00 Mar-12 32.00 28.00 33.00 Jun-12 30.00 29.00 35.00 Sep-12 31.00 29.00 34.00 Dec-12 31.00 28.00 …

Basic page

… How to show your support This MSME Day say thank you by:  downloading our MSME Day 2023 logo package for using on your own channels. Be sure to tag ASBFEO in your social posts and use our MSME … This MSME Day say thank you by:  downloading our MSME Day 2023 logo …

… which traditional sources of information and point-in-time surveys often miss. The Pulse was constructed in line … as they become available while maintaining a reliable time series. The ASBFEO Small Business Pulse is a composite … which traditional sources of information and point-in-time surveys often miss. The Pulse was constructed in line …

… to the Code enacted in June 2021 allow for a process to be followed should a franchisee wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their franchisor a written … for the proposed termination. Note that the proposal may be different from the terms set out in the franchise …

… to the Code enacted in June 2021 allow for a process to be followed should a franchisee wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their franchisor a written … for the proposed termination. Note that the proposal may be different from the terms set out in the franchise …

… of the ASBFEO.  The arbitrator will decide the date, time, and place that arbitration will take place, and the means by which arbitration will be conducted (such as in person or video conferencing). The … you of their costs. In general, the arbitrator has a half-day rate and a full-day rate, with the length of time for the …

… Family and Domestic Violence Leave All full-time, part-time, and casual employees can access 10 days of paid Family and Domestic Violence Leave. The full 10 day leave entitlement is available immediately - it does not need to be accumulated like annual leave. It also doesn’t increase …

… not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate content that we … not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate content that we …

Franchising Code of Conduct and Alternative Dispute Resolution

… to the Code enacted in June 2021 allow for a process to be followed should a franchisee wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their franchisor a written … of their costs. In general, the practitioner has a half day rate and a full day rate. The length of time the ADR …

Basic page

… Line caters for the needs of small business owners who may be visually impaired through the Translating and Interpreting Service (TIS). TIS can be contacted on 13 14 50. The Information Line also provides … Line caters for the needs of small business owners who may be visually impaired through the Translating and Interpreting …

14 steps to boost Australia’s small and family businesses

… were twice as many small business owners aged between 30 and 49 as there were aged over 50.  Today, only 8% of … paperwork after they’ve been running their business all day, surrendering more time with family and time to reset and … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business …

Report

… to the Code enacted in June 2021 allow for a process to be followed should a franchisee wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their franchisor a written … of their costs. In general, the practitioner has a half day rate and a full day rate. The length of time the ADR …

Location of Australia’s small businesses by state and territory

… on each state and territory. Key findings for the year to 30 June 2023 The number of small businesses increased in all … and territories except Victoria. Victoria’s decrease can be attributed to a decrease in the number of small businesses … There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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