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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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TRANSCRIPT: Optus and small business, banking services

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

… for hours on end. And now yesterday at the end of the day, around 5:30 in the afternoon, they finally said, well, look, we'll … not just about making and receiving phone calls, Leon. Payment platforms are enabled, bookings arrangements, your … on end. And now yesterday at the end of the day, around 5:30 in the afternoon, they finally said, well, look, we'll …

Media Centre item
Transcript
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman…

… near the end of the financial year it can be a stressful time and easy to overlook new and changing rules.  “The end … any tax deductable items their business may need before 30 June such as day-to-day operating expenses, purchases of products or … any tax deductable items their business may need before 30 June such as day-to-day operating expenses, purchases of …

Media Centre item
Media Releases
ASBFEO Live

You always hear about businesses doing the wrong thing. Let's flip the script

Originally published in the Canberra Times.

By Bruce Billson.

A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way.

Not paying is an unfair advantage over other businesses who…

… businesses who have done the wrong thing. And they should be penalised, named and shamed. But the majority are doing … like they are lumped together with the transgressors. It's time to honour businesses - big and small - who meet the … come with the big responsibility of business ownership. Payment obligations are at the forefront of expectations as …

Media Centre item
Op-ed
ASBFEO Live

Cyber security tips for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: ransomware attacks on small business, cyber security tips for small business, insolvency concerns,…

… joins us from time to time and we love talking to him. G’day.  Bruce Billson Great to be with you Tim. And I haven't … bills and the like. But also we're getting an increase in payment disputes even when work is carried out under the … into the future. Tim Webster And just while I’ve got 30 seconds, a texter says to both of us. Mick Jagger did …

Media Centre item
Transcript
ASBFEO Live

Small business conditions

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: Small business conditions, small business help, tips for small businesses using social media platforms,…

… to have a chat to us about all of this. Bruce Billson. G’day, Bruce. Bruce Billson Tim, happy to be with you and your … at 10 o’clock at night, it's really tough. That's at a time when getting it wrong can have really significant … the average age, and only about 8% are under the age of 30. Now, back in the '70s, it was 17% were under the age of …

Media Centre item
News
ASBFEO Live

Ombudsman welcomes designated-complaints legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

… importance of their issues and the need for the issues to be examined and actioned by the regulator. We currently refer … the ACCC for its attention to help ensure that unnecessary time does not elapse, which may cause additional harm to … conduct and practices. “Small businesses suffer in real time when concerning conduct occurs so obviously a vital test …

Media Centre item
Media Releases
ASBFEO Live

… The franchisee claimed they had not received enough payment from the franchisor, as the payments did not cover … Uber to his own bank account. These issues continued over time and meant that he was unable to access his payments.  … with Uber to rectify the issue, ensuring payments could be transferred. The Uber driver was relieved to receive all …

Understanding the skills to handle business barneys

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Mary runs a small civil construction business but one of her customers, another small business, had not paid their $20,000 bill for 180 days.

…

… bill for 180 days. The delay, well beyond the usual payment terms of 30 days, was having significant flow-on consequences for Mary … the result is not as good, and the business might never be paid what they are owed. Over the past year, small and … days. The delay, well beyond the usual payment terms of 30 days, was having significant flow-on consequences for Mary …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood industry labelling, procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: Energising enterprise, celebrating small…

… by the Canberra Times over the weekend, saying it's time to celebrate Australia's forgotten small business. … news stories.  But if you look at the trajectory over time, you actually see that as impressive as those things … o’clock at night and they'll do it themselves and they'll be the marketing person, they'll be the chief financial …

Media Centre item
Transcript
ASBFEO Live

… fees’ are charged by schemes, acquirers, and issuers (payment service providers) to facilitate card-based payments … competition in the debit card market by ensuring a payment is processed via the least-cost route. Merchants … of the RBA’s public interest powers. This change will be a positive step towards reducing merchant fees for mobile …

ASBFEO hits 50,000 Milestone of helping Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: ASBFEO hits 50,000 Milestone of helping Small…

… to 50,000 small and family businesses over that period of time.  The Australian Small Business and Family Enterprise … Billson, good afternoon.  Bruce Billson  Leon, fab to be with you and your listeners today.  Leon Delaney  Well … after they have tried to delight customers during the day. Some of that help can be really hard to find.  We offer …

Media Centre item
Transcript
ASBFEO Live

Concern about small businesses being paid

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Emma Hannigan.

ABC Radio Gold Coast

Subject: Concern about small businesses being paid

Announcer

It's a challenging…

… small businesses being paid Announcer It's a challenging time for many small businesses. If you're the owner of one, … help from distressed business owners who fear they won't be paid by those who owe them money and are worried about … and that, on top of some big businesses with appalling payment performance for small business suppliers, is a real …

Media Centre item
Transcript
ASBFEO Live

Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is encouraged by the Australian Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action to help ensure tradies and…

… Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction … Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action … Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action …

Media Centre item
Media Releases
ASBFEO Live

Celebrating World Micro, Small and Medium-Sized Enterprises Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging Australians to celebrate World Micro, Small and Medium-sized Enterprises Day on 27 June by saying thank you to small and family businesses for their…

… Celebrating World Micro, Small and Medium-Sized Enterprises Day 25 June 2024 The Australian Small Business and Family … consider this as an afterthought. This would mean every time a decision is made, small business will be front of mind … were twice as many small business owners aged between 30 and 49 as there were aged over 50. Only 8 per cent of our …

Media Centre item
Media Releases
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

… A quick ‘tap and go' has made it very easy to make a payment for something we need. We're not restricted to having … by cheque is now so rare and ancient that it is going to be phased out. But the simplicity and convenience of making … gouged out of small and family businesses. It is time to mandate least-cost routing and have an easy-to-use …

Media Centre item
Op-ed
ASBFEO Live

Keeping small businesses afloat comes down to us all

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

… celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you … consider this as an afterthought. This would mean every time a decision is made, small business will be front of mind … were twice as many small business owners aged between 30 and 49 as there were aged over 50. And only 8 per cent of …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Payment problems for small business, helping small business resolve disputes

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jeremy Jones.

ABC Radio Capricornia

Subjects: Payment problems for small…

… TRANSCRIPT: Payment problems for small business, helping small business … Bruce Billson, joins me now. Bruce, thanks for your time.  Bruce Billson Jeremy, fab to be with you and how good’s that 1976 song Rich Girl from Hall … with Jeremy Jones. ABC Radio Capricornia Subjects: Payment problems for small business, helping small business …

Media Centre item
Transcript
ASBFEO Live

Perils of fringe financiers for small businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rod Henshaw.

2CC Canberra…

… allowed to continue? How are they allowed to exist in this day and age when there's so much tightening up of these sorts … to settle. And that, that may have penalties if you miss a payment, hundred dollars for the first few days, but after … No matter how desperate the situation, taking the time to read the documentation, understand the proposition …

Media Centre item
Transcript
ASBFEO Live

Government should show small businesses respect

Originally published in the Canberra Times.

Australia's small businesses have been treated in a very shabby way by squabbling in our Federal Parliament.And our Parliament is a repeat offender.

Repeatedly we hear it said that small business…

… only purchased but installed and "ready for use" by June 30. However, the legislation that would make this tax break … and as recognised by the government, the tax break may be the critical difference in being able to afford to do … that qualify for the incentive. Small businesses need time to plan investment decisions, not be forced in the final …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: what small, family and farming businesses need to know about 3G shutdown

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.

Radio 4CA Cairns

 

…

… business. Bruce, good morning. Bruce Billson John, fab to be with you sir, and your listeners. John Mackenzie There … and equipment in their business they may use every day and not think of what the wireless communication link is … on the 28th of this month. We're 12 days away, still time to check and that's what I'm urging small, family and …

Media Centre item
Transcript
ASBFEO Live

… should get in contact with the ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 … to help people with their tax affairs who may not be able to afford professional advice and representation. … individuals can access a one-off non-taxable crisis payment . Small Business Debt Helpline The Small Business …

Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer outage

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jess McGuire.

ABC Radio NSW Regional

Subjects: Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer…

… well. Superannuation is up. This is a really challenging time, which is why we revealed, in recent months, 46 per cent … around, and I certainly feel for and get out of bed every day working for those small and family businesses that are … have them contact you, the opportunity to work through payment plans. The chance to take account of any hardship …

Media Centre item
Transcript
ASBFEO Live

Right to Disconnect Law for Small Business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney

Subject: Right to Disconnect Law for Small Business…

… texts or emails which are considered unreasonable, can now be ignored. And if bosses breach the rules, they can cop a … for most more businesses, I think this has change number 30 to the world's most complicated workplace relations system … and those conversations have been going on for a long time.  Now there’s a law there, so they're thinking, gee, I …

Media Centre item
Transcript
ASBFEO Live

… Family and Domestic Violence Leave All full-time, part-time, and casual employees can access 10 days of … Domestic Violence Leave as of 1 August 2023. The full 10 day leave entitlement is available immediately - it does not need to be accumulated like annual leave. It also doesn’t increase …

Surge in Small Businesses worried about being paid

New figures from the Australian Small Business and Family Enterprise Ombudsman reveal a 50 per cent jump in requests for help from distressed business owners who are fearful that another business who owes them money has become insolvent or who are…

… financial commitments. The Ombudsman, Bruce Billson, said payment disputes were an early warning sign of a cash flow … business owners, for whom their business is their full-time livelihood endeavour, are earning less than the average … days.  The delay, well beyond the usual payment terms of 30 days, was having significant flow-on consequences for Mary …

Media Centre item
Media Releases
ASBFEO Live

… World Micro, Small and Medium-sized Enterprises Day (MSME Day) , held annually on 27 June, is an important opportunity … You can show your support by: being a kindly customer – be patient and understanding, with good and generous intent … World Micro, Small and Medium-sized Enterprises Day (MSME Day) , held annually on 27 June, is an important …

Hands-on ombudsman tackles digital divide for business

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

… his last name published) was seeing around one customer a day armed with a voucher for his service. The problem came … the marketing service and within two months negotiated the payment of all the funds owed to Paul. Having the ombudsman … try to phone and email people when they are in a different time zone," he said. "I was just one small business, and they …

Media Centre item
Op-ed
ASBFEO Live

3G switch-off - small business warned not to be caught short

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

… 3G switch-off - small business warned not to be caught short 29 May 2024 Australian Small Business and … great to be with you and your listeners on this capital day.  Leon Delaney It's a lovely day today, but it's not … Leon Delaney Now, we've known for quite some time that this is coming, and it's not exactly meant to be a …

Media Centre item
Transcript
ASBFEO Live

Awareness is not enough, and a fatalistic attitude to risks will only make things worse

Originally published in The Canberra Times

By Bruce Billson

Welcome to Cybersecurity Awareness Month, a time to remind ourselves of the steps we can take to prevent an unwelcome cyber event that can be highly damaging to small and family-…

… Bruce Billson Welcome to Cybersecurity Awareness Month, a time to remind ourselves of the steps we can take to prevent … one-on-one and in-person coaching. Importantly, since May 30 this year, businesses with an annual turnover of more than … to report when they make a ransomware or cyber extortion payment, or are aware that a payment was made. This reporting …

Media Centre item
Op-ed
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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