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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

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Small Business Pulse - February 2025

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  • Media Centre item (267)
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  • Media Centre (256)
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Success story type

TRANSCRIPT: Payment Times

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Rita Panahi.

Sky News

Subject: Payment Times

Rita Panahi…

… TRANSCRIPT: Payment Times 16 February 2023 Australian Small Business and … are paying their small business customers within 30 days. Joining me now is Australian Small Business and … Bruce Billson. Bruce, thank you so much for your time. Who are the worst performers here? That's a pretty poor …

Media Centre item
Transcript
ASBFEO Live

Payment surcharges and least-cost routing to reduce fees

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Subject: payment surcharges and least…

… Payment surcharges and least-cost routing to reduce fees 28 … and frustrating surcharge that gets included. I know every time I get a pizza, there's like another 13 cents or … to be with you and your listeners on this glorious capital day.  Leon Delaney It's a lovely day, isn't it, and you've …

Media Centre item
Transcript
ASBFEO Live

The stress of running a business doesn't vanish at closing time

Originally published in The Canberra Times

By Bruce Billson

This is a big time of year with lots going on. Reflecting on the year passed, catching up with those near and dear and perhaps setting some goals for the year ahead.

For…

… The stress of running a business doesn't vanish at closing time 06 January 2025 Originally published in The Canberra … for the year ahead. For small business owners , it can be a particularly important time. This festive and summer … for managing the stress. These include: Structuring your day by pro-actively scheduling time for important stuff …

Media Centre item
Op-ed
ASBFEO Live

Small Business – “looking after yourself”.

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nicole Overall.

2CC Canberra

Subject: Small Business – “looking after yourself”.…

… Nicole Overall Well this afternoon I am going to be talking a little bit about small business from varying … but the truth of the matter is they haven't had an easy time Bruce. And it's not looking that great. Holiday time … people can do for themselves is really structure their day, think about putting time aside for the important stuff. …

Media Centre item
Transcript
ASBFEO Live

WHEN TAKING CARE OF BUSINESS MEANS TAKING CARE OF YOURSELF

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small business owners to take time early in the new year to take stock of their mental and financial well-being.

“When you own a small business, it is just…

… Bruce Billson, has urged small business owners to take time early in the new year to take stock of their mental and … their mental and financial well-being. Sometimes it can be as simple as making time to pause, reflect and reconnect.” … stressors this involves.  These include: Structuring their day to navigate ‘not enough hours in the day’ – pro-actively …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Merchant transaction fees (least-cost routing)…

… like tap-and-go payments and other forms of electronic payment. And that would save both small businesses and … Billson. Good afternoon.  Bruce Billson Leon, great to be with you and the Capital listeners.  Leon Delaney Thanks … Now handling cash comes with a cost - the cost of the time that it takes to manage the cash, to hold the cash, to …

Media Centre item
Transcript
ASBFEO Live

More decisive action needed on small business payments says Ombudsman

Small business owners and leaders have every right to be frustrated by the Reserve Bank’s review of retail payments regulations, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

While some progress is being…

… 2021 Small business owners and leaders have every right to be frustrated by the Reserve Bank’s review of retail payments … and family enterprises paying more than they need to for payment services,” Mr Billson said. The Reserve Bank said it expected payment providers to “offer and promote least-cost routing” …

Media Centre item
Media Releases
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR CHANGES FOR SMALL BUSINESS

New instant asset write-off thresholds, updated tax rules, increased superannuation payments and a rise in the minimum wage are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise…

… leaders as we near the end of the financial year it can be easy to overlook new and changing rules. However, there … put aside. “The end of the financial year is also a good time to not just have a stocktake but to take stock of the … introduced during the COVID pandemic which expires on 30 June and provided a write-off of eligible assets costing …

Media Centre item
Media Releases
ASBFEO Live

Mysterious surcharges on our payments are unfair on everyone

Originally published in the Canberra Times.

By Bruce Billson.

No one is happy when you buy a coffee, a meal or even an item of furniture and as you tap your card a few extra cents or dollars are drained from your account.

Typically, a…

… been calling for a system called least-cost routing to be mandatory. I'm delighted the Australian government has … to worsen unless action is taken. When you tap-and-go, the payment technology automatically chooses the payment pathway. … be good for the consumer and the merchant, but most of the time that's not what happens. Instead, it is being operated …

Media Centre item
Op-ed
ASBFEO Live

Payment Times Reporting Scheme

… Payment Times Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small … due, check your invoice has been processed and is due to be paid. If payment is 1-2 days overdue, contact the accounts …

Basic page

Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

 

Subject: Release of the ASBFEO Small…

… Are they getting better at paying their bills on time?  Bruce Billson  Yes, they are, there's a number of very … and it particularly doesn't reach into areas where that payment worry might actually come after you - the business … if that, you know if they've got 5 minutes in their busy day to read through it? Bruce Billson  Jump on the nation's …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

26 June 2023

Subject:

Micro,…

… TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report 26 June 2023 … Small and Medium Enterprise Day and we think it's a great time to shout out to those small and family businesses that … And that's important. But for younger people under 30, Bruce, I see a stat in your report, that shows just 8% …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Visit to South East Field Days, role of ASBFEO, dispute resolution services, women entrepreneurs, insolvency reform, current challenges and opportunities for small businesses.

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Selina Green.

ABC SA South East live from Lucindale

Subject: Visit to South East Field…

… They're the backbone of this part of the country. 30% of all small businesses in Australia are in regional … we do. And I'm jazzed about being able to do that every day. Selina Green Yeah, because I imagine within your field … hire finance business, someone's got a harvester on payment terms or it might be even the tax office - wanting …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Optus and small business, banking services

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

… for hours on end. And now yesterday at the end of the day, around 5:30 in the afternoon, they finally said, well, look, we'll … not just about making and receiving phone calls, Leon. Payment platforms are enabled, bookings arrangements, your …

Media Centre item
Transcript
ASBFEO Live

SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman…

… near the end of the financial year it can be a stressful time and easy to overlook new and changing rules.  “The end … any tax deductable items their business may need before 30 June such as day-to-day operating expenses, purchases of products or …

Media Centre item
Media Releases
ASBFEO Live

You always hear about businesses doing the wrong thing. Let's flip the script

Originally published in the Canberra Times.

By Bruce Billson.

A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way.

Not paying is an unfair advantage over other businesses who…

… businesses who have done the wrong thing. And they should be penalised, named and shamed. But the majority are doing … like they are lumped together with the transgressors. It's time to honour businesses - big and small - who meet the … come with the big responsibility of business ownership. Payment obligations are at the forefront of expectations as …

Media Centre item
Op-ed
ASBFEO Live

… Payment disputes Payment plan enables outstanding payment to be made A small business owner had an ongoing payment dispute … emails had contact names or phone numbers attached. Each time the small business owner contacted the company, he would …

Cyber security tips for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: ransomware attacks on small business, cyber security tips for small business, insolvency concerns,…

… joins us from time to time and we love talking to him. G’day.  Bruce Billson Great to be with you Tim. And I haven't … bills and the like. But also we're getting an increase in payment disputes even when work is carried out under the … into the future. Tim Webster And just while I’ve got 30 seconds, a texter says to both of us. Mick Jagger did …

Media Centre item
Transcript
ASBFEO Live

Ombudsman urges small businesses to get on the front foot at tax time

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged struggling small and family businesses to be proactive at tax time, as a new report reveals declining payment plans despite record collectible debt owed to the…

… urges small businesses to get on the front foot at tax time 30 June 2021 The Australian Small Business and Family … proactive at tax time, as a new report reveals declining payment plans despite record collectible debt owed to the …

Media Centre item
Media Releases
ASBFEO Live

Small business conditions

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: Small business conditions, small business help, tips for small businesses using social media platforms,…

… to have a chat to us about all of this. Bruce Billson. G’day, Bruce. Bruce Billson Tim, happy to be with you and your … at 10 o’clock at night, it's really tough. That's at a time when getting it wrong can have really significant … the average age, and only about 8% are under the age of 30. Now, back in the '70s, it was 17% were under the age of …

Media Centre item
News
ASBFEO Live

Ombudsman welcomes designated-complaints legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

… importance of their issues and the need for the issues to be examined and actioned by the regulator. We currently refer … the ACCC for its attention to help ensure that unnecessary time does not elapse, which may cause additional harm to … conduct and practices. “Small businesses suffer in real time when concerning conduct occurs so obviously a vital test …

Media Centre item
Media Releases
ASBFEO Live

Understanding the skills to handle business barneys

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Mary runs a small civil construction business but one of her customers, another small business, had not paid their $20,000 bill for 180 days.

…

… bill for 180 days. The delay, well beyond the usual payment terms of 30 days, was having significant flow-on consequences for Mary … the result is not as good, and the business might never be paid what they are owed. Over the past year, small and …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood industry labelling, procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: Energising enterprise, celebrating small…

… by the Canberra Times over the weekend, saying it's time to celebrate Australia's forgotten small business. … news stories.  But if you look at the trajectory over time, you actually see that as impressive as those things … o’clock at night and they'll do it themselves and they'll be the marketing person, they'll be the chief financial …

Media Centre item
Transcript
ASBFEO Live

Don't overlook July 1 changes

An increase in the national wage and higher superannuation payments are among a raft of changes starting on July 1 that small and family businesses must be aware of, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman.…

… starting on July 1 that small and family businesses must be aware of, says Bruce Billson, the Australian Small … this is not something that can be put aside for another day. “It is essential that small business owners and managers … of $40 per week and based on a 38-hour week for a full-time employee. More information is available on the Fair Work …

Media Centre item
Media Releases
ASBFEO Live

… fees’ are charged by schemes, acquirers, and issuers (payment service providers) to facilitate card-based payments … competition in the debit card market by ensuring a payment is processed via the least-cost route. Merchants … of the RBA’s public interest powers. This change will be a positive step towards reducing merchant fees for mobile …

ASBFEO hits 50,000 Milestone of helping Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: ASBFEO hits 50,000 Milestone of helping Small…

… to 50,000 small and family businesses over that period of time.  The Australian Small Business and Family Enterprise … Billson, good afternoon.  Bruce Billson  Leon, fab to be with you and your listeners today.  Leon Delaney  Well … after they have tried to delight customers during the day. Some of that help can be really hard to find.  We offer …

Media Centre item
Transcript
ASBFEO Live

Concern about small businesses being paid

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Emma Hannigan.

ABC Radio Gold Coast

Subject: Concern about small businesses being paid

Announcer

It's a challenging…

… small businesses being paid Announcer It's a challenging time for many small businesses. If you're the owner of one, … help from distressed business owners who fear they won't be paid by those who owe them money and are worried about … and that, on top of some big businesses with appalling payment performance for small business suppliers, is a real …

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS INSOLVENCY LAWS NEED OVERHAUL

Small businesses should have better access to ‘debt hibernation’ instead of being made insolvent when they face a crisis beyond their control, so they are better able to pursue a credible restructure, save jobs and rebuild, according to the Australian…

… insolvency laws which are being reviewed for the first time in more than three decades. Mr Billson called for an … 1,300 pages of regulations that were near-impossible for time-poor small business owners to navigate. And he said the … of the personal and corporate insolvency systems would be a sensible step because small business and personal …

Media Centre item
Media Releases
ASBFEO Live

… should get in contact with the ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 … to help people with their tax affairs who may not be able to afford professional advice and representation. … individuals can access a one-off non-taxable crisis payment . Small Business Debt Helpline The Small Business …

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