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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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Small Business Pulse - February 2025

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  • Media Centre item (266)
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Success story type

BIG BUSINESSES URGED TO “LIFT THEIR GAME” ON PAYMENT TIMES

Only three out of 10 big businesses pay their small business customers within 30 days while nearly one-quarter take more than 120 days to pay up, according to new payment times data.

“This is a woeful performance and is bitterly disappointing…

… BIG BUSINESSES URGED TO “LIFT THEIR GAME” ON PAYMENT TIMES 01 February 2023 Only three out of 10 big businesses pay their small business customers within 30 days while nearly one-quarter take more than 120 days to … long to have their invoices paid,” Mr Billson said. “At a time when small and family businesses are facing headwinds, …

Media Centre item
Media Releases
ASBFEO Live

… the price or basis for calculating charges, payment terms, timeframes, delivery terms, etc. Agree dispute … costs. Provide a quote. If you charge for services on a time basis make sure you keep a work sheet detailing the time … assistance with COVID-19 affected lease disputes until 30 April 2024. You can contact QSBC by submitting an enquiry …

Dispute support

… the price or basis for calculating charges, payment terms, timeframes, delivery terms, etc. Agree dispute … costs. Provide a quote. If you charge for services on a time basis make sure you keep a work sheet detailing the time … assistance with COVID-19 affected lease disputes until 30 April 2024. You can contact QSBC by submitting an enquiry …

Basic page

TRANSCRIPT: Payment times, dispute resolution, tax concierge service, insolvency law reform, disaster preparedness

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Philip King.

Accountants Daily Insider - Podcast

Subject: Payment times, …

… TRANSCRIPT: Payment times, dispute resolution, tax concierge service, … It's three out of ten small businesses can count on the 30-day payment window. Now, 30 days is hardly shooting the …

Media Centre item
Transcript
ASBFEO Live

BIG BUSINESS NEEDS TO PAY UP

More than half of the nation’s big businesses are missing their own deadlines for paying their small business suppliers, according to the latest data from the Payment Times Reporting Regulator.

While there has been a marginal improvement in…

… business suppliers, according to the latest data from the Payment Times Reporting Regulator. While there has been a … has slipped to the point where even the mediocre 30-day payment goal has not been met, says the Australian Small …

Media Centre item
Media Releases
ASBFEO Live

Payment Times Reporting Regulator’s Report

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew, ABC NewsRadio.

20 July 2022

Subject: Payment Times…

… Payment Times Reporting Regulator’s Report 20 July 2022 … and also lift what is a fairly mediocre ambition around 30 day payment goals to actually get really serious about this …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times for Small Business with Flow FM

Rikki Lambert

The Small Business and Family Enterprise Ombudsman, Bruce Billson. Bruce, how are you today?

Bruce Billson

Pretty awesome to be with you and your audience.

Rikki…

… TRANSCRIPT: Payment Times for Small Business with Flow FM 14 November … for big business, the Business Council of Australia, says 30 days is their policy, well, the vast number of big … So, there's plenty of scope for improvement. And at a time when small and family businesses are facing headwinds, …

Media Centre item
Transcript
ASBFEO Live

New register reveals extent of late payments by big business to small

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed today’s launch of the Payment Times Reports Register, which provides transparency around big business payment times.

The new online Payment Times Reports…

… reveals extent of late payments by big business to small 30 November 2021 The Australian Small Business and Family … Ombudsman Bruce Billson has welcomed today’s launch of the Payment Times Reports Register , which provides transparency … big businesses to be up front and honest about the time it takes to pay their small business suppliers. “We …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times for Small Business with 2CC Canberra

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

14 November 2022

…

… TRANSCRIPT: Payment Times for Small Business with 2CC Canberra 14 … Only about 14% of them are paying their suppliers within 30 days. And of course, suppliers are generally small … the soul, doesn't it? Absolutely. You should listen every day, Bruce. Bruce Billson Well, I should, but I'm busy …

Media Centre item
Transcript
ASBFEO Live

YOU CAN’T BE SERIOUS – TIME’S UP FOR BIG BUSINESS TO PAY

Almost one in four big businesses take more than 120 days to pay their small business suppliers, according to new analysis using data from the Payment Times Reporting Regulator.

The information reported by big business also reveals those…

… suppliers, according to new analysis using data from the Payment Times Reporting Regulator. The information reported … reveals seven out of 10 big businesses failed to meet the 30-day payment goal set by the Business Council of Australia. A …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: review of Payment Times Reporting Act (ABC News Radio)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subject: review of Payment Times Reporting Act…

… TRANSCRIPT: review of Payment Times Reporting Act (ABC News Radio) 01 September … and family business suppliers and paying, you know, within 30 days. That's hardly shooting the lights out, but it's … they've called out through their own policies a 30-day payment expectation but sadly too many aren't living up …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Helping small business resolve disputes, payment times, digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: Helping small business resolve disputes,…

… TRANSCRIPT: Helping small business resolve disputes, payment times, digital platforms 31 January 2024 TRANSCRIPT … figures that she's presented today, the average payment time for a big business to pay a small business is now down to 35.4 days. So, in other words, it's more than 30 days. And that represents an improvement? It's still too …

Media Centre item
Transcript
ASBFEO Live

Small business headwinds

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subjects: Small business headwinds and need for right-sized regulation, payment times, Commonwealth…

… business headwinds and need for right-sized regulation, payment times, Commonwealth procurement. Leon Delaney The … payment times. Now, getting small businesses paid on time has been quite a considerable challenge for those … to be paid. There's about a third that get paid within 30 days. Cash flow, Leon, it's vital for business. It's the …

Media Centre item
Transcript
ASBFEO Live

… Payment Disputes Payment plan enables outstanding payment to be made A small business owner had an ongoing payment dispute … emails had contact names or phone numbers attached. Each time the small business owner contacted the company, he would …

… Payment disputes Payment plan enables outstanding payment to be made A small business owner had an ongoing payment dispute … emails had contact names or phone numbers attached. Each time the small business owner contacted the company, he would …

OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

… OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON 01 September 2023 … Register to provide meaningful information that can easily be understood and applied by small business, regulators and … game. “ASBFEO is the only organisation that has dedicated time and resources to unpack the current complicated …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT : Energy costs, payment times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green.

ABC Radio SA South East

12 December 2022

…

… TRANSCRIPT : Energy costs, payment times 12 December 2022 TRANSCRIPT Australian Small … Enterprise Ombudsman. Good morning and thank you for your time. Bruce Billson Selina great to be with you and your … with its payments code, urges its members to pay within 30 days. But what we're actually seeing through the Payments …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Gary Adshead.

6PR

Subject: Payment Times

Gary Adshead…

… TRANSCRIPT: Payment Times 01 February 2023 Australian Small Business and … of not receiving payment when you should. You will not be heartened by what you're about to hear, because according … big businesses pay their small business customers within 30 days and nearly a quarter are taking 120 days to pay up, …

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes payment times review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the Payment Times Reporting Act.

The review, to be chaired by former minister Craig Emerson, will…

… Ombudsman welcomes payment times review 06 December 2022 The Australian Small … 31% of big businesses paid small business customers within 30 days while 23% took an astounding 120 days to pay their … are waiting too long to have their invoices paid. “At a time when small and family businesses are facing headwinds, …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: payment surcharges and need for least-cost routing to cut payment fees

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Penberthy and Will Goodings.

Radio 5AA, Adelaide

…

… TRANSCRIPT: payment surcharges and need for least-cost routing to cut … Bruce, good morning to you.  Bruce Billson Will, fab to be with you and Penbo.  David Penberthy Bruce, great having you on again, mate. We loved our segment last time. We got really good feedback from the listeners about …

Media Centre item
Transcript
ASBFEO Live

MEDIA RELEASE: 12 days until 3G shutdown - What small, family and farming business need to check

Small and family businesses have just 12 days to make sure they do not have their vital business systems and equipment fail when the 3G network is switched off on 28 October, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

… is an awful lot of technology and equipment we use every day that's enabled by 3G as the wireless comms link and that … dysfunction they may face.” With 12 days to shutdown, time for small business to check older-style EFTPOS … way it allows us to get on with business. “It would be terrible if the first time you learn it runs on 3G is when …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Neil Mitchell.

3AW

Subject: Payment times

Neil…

… TRANSCRIPT: Payment Times 19 June 2023 TRANSCRIPT Australian Small … of Australia have said businesses should pay within 30 days. And let's be frank, 30 days isn’t spectacular. It's … of the skin. But, you know, happy to be getting up each day trying to do good things for small and family businesses. …

Media Centre item
Transcript
ASBFEO Live

Paying on time tricky business (Op-ed)

By Bruce Billson

Originally published in the Herald Sun.

At a time when small and family businesses face headwinds, it’s not too much to ask that their big business customers play their parts by paying their invoices in a more…

… Paying on time tricky business (Op-ed) 14 February 2023 By Bruce … big businesses pay their small business customers within 30 days, while almost a quarter take more than 120 days to … of the assistance cases raised with my office relate to payment times, and it's pleasing the Australian government …

Media Centre item
Op-ed
ASBFEO Live

Small Business cranky and exasperated about delay passing legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says the small business community is exasperated by the delay in passing vital incentives to invest and create jobs that will expire on Sunday.

The Ombudsman called for…

… were announced more than a year ago and will expire on 30 June,” Mr Billson said. “The small business community is … you want to see more of but if there is so little time to act, the purpose and value of the incentive is … World Micro, Small and Medium-sized Enterprises Day (on Thursday 27 June) but the Parliament is hardly …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times for Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

6 December 2022

…

… TRANSCRIPT: Payment Times for Small Businesses 06 December 2022 … the Business Council of Australia, committing to a 30-day payment window. Now, the most recent data, which shocked …

Media Centre item
Transcript
ASBFEO Live

… to the survival of small and family businesses. Making payment information available to the public can help small … large businesses to improve their practices. The Payment Times Reporting Scheme (the scheme) requires large … as reporting entities), to report on their small business payment terms and times. Reporting entities must submit a …

Payment surcharges and need for least-cost routing to cut fees

 17 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Steve Austin.

ABC Radio Brisbane

 

…

… Payment surcharges and need for least-cost routing to cut … times are tough. Some have described it as challenging a time as they can recall. We saw in the last full year of tax … the use of surcharges on tap-and-go payments is going to be examined. What would small business like to see happen, …

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes faster payment times for small business sub-contractors

Businesses with Commonwealth government contracts will have to pay their small business sub-contractors within 20 days or risk fines and penalties under new laws starting today, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

… Ombudsman welcomes faster payment times for small business sub-contractors 01 October … throughout the supply chain of their contract are paid on time by other sub-contractors. Under this policy, where disputes arise, small and family businesses will now be able to lodge a complaint through the Treasury at …

Media Centre item
Media Releases
ASBFEO Live

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