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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • Newsletters (7)
  • Report (5)

Updates from ASIC, Business Tasmania, Queensland Government and more

… One quarter of Australians under major financial stress: report A growing number of Australians are under financial stress, a report has found. Ensuring large corporates pay their fair …

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How we help

… and holistic support to people going through tough times. Justice Connect helps individuals access free legal …

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Characteristics that are important in a franchise relationship

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Small Business Matters

… some of the key statistics from our Small Business Matters report below.  The full Small Business Matters report is available to download here or below. Read the media …

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Before you sign – do your research on the franchise

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Policy & Advocacy

… Enterprise Ombudsman's Small Business Counts statistic report brings together data and analysis from the Australian … Bureau of Statistics and Austrade. The purpose of the report is to be a resource for government, public policy …

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Procurement

… by the Minister for Finance, Katy Gallagher. A final report with recommendations will be provided to the …

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The Tax Concierge Service

… with an experienced small business tax lawyer. A $100 co-payment is required, with the remaining balance paid by the …

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Managing change

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Number of small businesses in Australia

… employment ranges fell in 2024-25. These ABS statistics report businesses that are actively remitting Goods and … 2: Number of Australian businesses measured by turnover 2020-21 2021-22 2022-23 2023-24 Zero to less than $50k 690 …

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Read the franchise agreement

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Apprentices and Trainees Employed by Small Business

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MSME videos

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Tax implications - transferring or terminating a franchise

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Speaking engagements and events policy

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Other Territories

… in Other Territories Other Territories 2019 2.10 2020 -5.84 2021 3.19 2022 16.48 2023 -7.37 Download data …

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Contracts with REBL Corp, Digital REBL or Media REBL

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Procurement Inquiry and Issues Paper submissions

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Small business borrowers urged to beware before taking out a loan (Prudent)

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Policy insights

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Resources for starting a franchise

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MSME small business facts

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Franchising

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Media request

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Speaking engagements and event request

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Australian Capital Territory

… in the ACT Australian Capital Territory Total 2019 5.4 2020 2.8 2021 5.9 2022 7.7 2023 3.3 Download data Total …

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Northern Territory

… Territory Northern Territory Total 2019 2.32 2.58 2.27 2020 3.01 1.59 2.65 2021 3.02 3.89 3.16 2022 6.21 5.90 5.51 …

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Franchising done well

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Tasmania

… Greater Hobart Rest of Tas Tasmania Total 2019 4.7 1.2 2.7 2020 6.4 2.3 4.1 2021 4.6 3.2 3.8 2022 4.0 5.2 4.6 2023 3.0 …

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Change management tips for franchisors

… varied updates. People often need to hear things several times and in different ways before they take notice. Address …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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