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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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  • Media Centre item (28)
  • Submission (14)
  • Report (3)

Resources for starting a franchise

… and federal regulations that apply to franchises. Take the time to research thoroughly and seek advice from industry …

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Tax implications - transferring or terminating a franchise

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Contribution to Australian Gross Domestic Product

… value that small business adds to Australia’s economy can be calculated by its contribution to Australian Gross … value that small business adds to Australia’s economy can be calculated by its contribution to Australian Gross …

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Disclaimer

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MSME videos

…   The referenced media source is missing and needs to be re-embedded. Maree Adshead - Small Business Commissioner … The referenced media source is missing and needs to be re-embedded. Trent Twomey - National President Pharmacy … The referenced media source is missing and needs to be re-embedded. David Eaton - Small Business Commissioner …

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Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… of natural disasters on small and family businesses can be devastating and can include damaged and destroyed assets … outside of directly affected disaster areas can also be adversely impacted through the effects of smoke taint, … the cost of natural disasters and lengthy recovery time for small businesses and regional networks could be …

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Media request

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Speaking engagements and event request

… Event name Location Event link Proposed date and time Details of the event, including expectations of the … speaking engagement Details of other individuals who may be presenting/notable attendees Cost to attendees Expected … Agreement to meet all reasonable expenses that may be incurred while attending the presentation (if required) …

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Policy & Advocacy

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Contracts with REBL Corp, Digital REBL or Media REBL

… online advertising packages and warn small businesses to be extremely cautious of any approaches that they might … exercise extreme caution when an offer seems too good to be true – it often will be. …

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Small business borrowers urged to beware before taking out a loan (Prudent)

… – in fact many are not – and small businesses need to be aware of the risks. “Access to funding continues to be a major issue for small businesses. It’s crucial they make …

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The Digital Millennium Copyright Act (US)

… your content has already been disabled and you won’t be able to repost for 14 days. This means your online shop will be out of action until you resolve the issue.  The takedown … and address of the person or business who considers you to be in breach of copyright. This person or business may be …

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Produce Assessors

… requirements and has been inspecting fresh produce for 30 years. Damien joined Rudge in 2008 bringing with him a …

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Franchisee-initiated exit - Compliance

… a written response within 28 days. This response must be substantive (comprehensive) and detail reasons for … and sincere in all interactions. A party will not be in breach of the obligation to act in good faith just for … agree to terminate on the terms proposed, the matter may be considered to be in dispute and trigger the dispute …

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MSME small business facts

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Franchising done well

… Franchising done well A franchise relationship should be symbiotic – one of mutual dependency and benefit. The …   A franchisor and its franchisees need each other to both be financially successful. Good franchisors spend the early … acumen to drive ‘unit’ success and profitability. If time working in the business is essential, make that clear …

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Contribution to Australian Employment

… of their contribution to the Australian economy. This can be measured by comparing the number of employees working in … 6.2%. Table 2: Employment numbers ('000s) by industry, 30 June 2024 Download data Source: ABS Australian Industry , …

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Change management tips for franchisors

… Change management tips for franchisors #1: Be transparent with your decision-making processes. Don't … open forums to gather what's on people's minds and be willing to answer these questions in a factual, empathetic and direct manner. Responses need to be truthful, the whole truth and create a truthful …

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Copyright

… website (and your obligations in using that material) will be set out in the copyright statement on the relevant … and signatures. Where this applies, the material will be marked with a CC logo (see below). The full licence terms … its discretion, to request the removal of your link at any time. If you require further information please email …

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Assess the franchise opportunities and seek professional advice

… systems provide for and encourage you to spend some time working alongside a franchisee to gain a first-hand … sense of what you can expect if you invest. This can be a valuable reality check and a great way to establish how …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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