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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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    • Share your thoughts
      • One thing ASBFEO can do for me
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas

Small Business Pulse - February 2025

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Dispute support

… the price or basis for calculating charges, payment terms, timeframes, delivery terms, etc. Agree dispute … costs. Provide a quote. If you charge for services on a time basis make sure you keep a work sheet detailing the time … assistance with COVID-19 affected lease disputes until 30 April 2024. You can contact QSBC by submitting an enquiry …

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Payment Times Reporting Scheme

… Payment Times Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small … due, check your invoice has been processed and is due to be paid. If payment is 1-2 days overdue, contact the accounts …

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Dispute case studies

… the amount per month, not realising this meant that each time she altered the amount per month she was entering into a … a quote for several hundred dollars per month. On the same day, after discussing it with her business partner, she … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

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MSME Day

… MSME Day World Micro, Small and Medium-sized Enterprises Day (MSME Day), held on Thursday 27 June 2024 is an important … ecosystem to give enterprising people the best chance to be successful. Show your support We encourage you to join us …

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Location of Australia’s small businesses - regional and metro areas

… on numbers and locations. Key findings for the year to 30 June 2023 Of the 2.5 million small businesses in … and external Other Territories. Victoria’s decrease can be attributed to a decrease in the number of small businesses … (3.3%) and Greater Hobart (3.0%) over the year to 30 June 2023. The main contributors to these increases were …

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Apprentices and Trainees Employed by Small Business

… December 2023. This was a 8% decrease compared to the same time the previous year, and a 5% decrease compared to … Sep-09 28.00 23.00 25.00 Dec-09 29.00 23.00 26.00 Mar-10 30.00 24.00 26.00 Jun-10 31.00 24.00 27.00 Sep-10 31.00 25.00 … Dec-11 33.00 28.00 32.00 Mar-12 32.00 28.00 33.00 Jun-12 30.00 29.00 35.00 Sep-12 31.00 29.00 34.00 Dec-12 31.00 28.00 …

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ASBFEO Small Business Pulse

… which traditional sources of information and point-in-time surveys often miss. “Our approach is different to other … such as hospitality. It is uncertain whether this will be a sustained improvement. Many customers are still being … and the Personal Property Securities Register.  “Extended payment times and terms are weighing on small business …

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Location of Australia’s small businesses by state and territory

… on each state and territory. Key findings for the year to 30 June 2023 The number of small businesses increased in all … and territories except Victoria. Victoria’s decrease can be attributed to a decrease in the number of small businesses … There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small …

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New South Wales

… were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small … Accessed 15 January 2024  Table 1: Small business in NSW, 30 June 2023 Download data Source:  Based on  Australian … There were 594,855 small businesses in Greater Sydney on 30 June 2023, representing 70% of all small businesses in …

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Small Business Hub

… Small businesses and industry associations don't need to be a partner of the Hub to book a space. The Hub is located … along with the following details:  Name Date Time to and from  Phone Email Space request (please specify … Visitors must return access passes at the end of each day. Please note that the Hub is not for use by …

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Financial wellbeing

… outcomes. Read your contract/agreement before signing and be aware of interest rates and penalties for non-payment. If you are unsure of anything, ask for more … should get in contact with the ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 …

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Northern Territory

… were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. … 2024 Table 1: Small businesses in Northern Territory, 30 June 2023 Download data Source: Based on Australian Bureau … the Territory’s small businesses were in Greater Darwin on 30 June 2023. The areas with the highest number of small …

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Access to low cost advice for disputes

… with another business or government agency.  This may be offered at 2 stages:  Stage 1 (Preliminary advice) to help … so not all matters will be eligible for support.  A co-payment of $100 is required from the eligible small business … in an ADR process to resolve their dispute; the length of time parties have been in dispute and any attempts that they …

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Dairy Code

… complaints. Internal dispute resolution processes may be managed by the processor’s complaint handling officer. … manage independently. The mediator will decide the date, time, and place that the mediation will take place and the … you of their costs. In general, the mediator has a half-day rate and a full-day rate, with the length of time for the …

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Tasmania

… representing 2% of Australian small businesses on 30 June 2023. This is in proportion to the 2% of Australians … 15 January 2024 Table 1: Small businesses in Tasmania, 30 June 2023 Download data Source: Based on Australian Bureau … small businesses were in the rest of Tasmanian areas on 30 June 2023. This aligns with the population distribution, …

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South Australia

… There were 155,221 small businesses in South Australia on 30 June 2023, representing 6% of all Australian small … January 2024 Table 1: Small business in South Australia, 30 June 2023 Download data Total includes a small number of … Australian small businesses were in Greater Adelaide on 30 June 2023. This is consistent with South Australia’s …

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Queensland

… There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small … 15 January 2024. Table 1: Small business in Queensland, 30 June 2023 Download data Source : Based on Australian … Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all small businesses in …

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Mental health

… to help manage the stressors involved. 1. Structure your day Schedule time for calls, lead follow-ups, emails, social media … Don’t try to do everything Create a list of what needs to be done and prioritise, cut unnecessary tasks, delegate and …

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Franchising

… to help them reach an agreement. Should the parties not be able to agree, either party may request that the dispute … their franchise agreement early. Under the Code, at any time a franchisee may give their franchisor a written … of their costs. In general, the practitioner has a half day rate and a full day rate. The length of time the ADR …

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Western Australia

… were 238,907 small businesses in Western Australia on 30 June 2023, representing 9% of all Australian small … 2024 Table 1: Small businesses in Western Australia, 30 June 2023 Download data Source: Based on Australian Bureau … There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small …

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Victoria

… Victoria There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small … 15 January 2024 Table 1: Small business in Victoria, 30 June 2023 Download data Source : Based on Australian … were 550,957 small businesses in Greater Melbourne on 30 June 2023, representing 79% of all small businesses in …

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Changes to Australian workplace laws

…   how casual work is defined   the pathway to full-time or part-time employment   employee and employer … of paid Family and Domestic Violence Leave. The full 10 day leave entitlement is available immediately - it does not need to be accumulated like annual leave. It also doesn’t increase …

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About us

… department. The majority of ASBFEO’s approximately 30 staff are located at the primary office, Level 2, 15 Moore … review of the ASBFEO’s functions was required to be completed one year after its establishment, by 30 June … to FOI requests on the Treasury website at the same time as providing the response to the applicant. Documents …

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Five steps to resolve your dispute

… Five steps to resolve your dispute Problems arise every day between businesses, their customers, suppliers, and … can realistically achieve. Consider impacts on cash flow, time and resources, productivity, future business, and … call them, but if more complex, a face-to-face meeting can be more successful. Prepare Prepare for your discussion by …

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Getting the most out of your digital marketing service provider

… and costs at the start, they are unlikely to improve over time. Tip 4 - Careful consideration of your contract Make … (don’t expect anything that is not included) all costs, payment timings and overall contract costs  regular and …

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Accessibility

… Line caters for the needs of small business owners who may be visually impaired through the Translating and Interpreting Service (TIS). TIS can be contacted on 13 14 50. The Information Line also provides …

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Handling debts

… Handling debts Dealing with outstanding debts can be overwhelming for small businesses. It makes it hard to … legal action if possible. This might include proposing a payment plan. What to do when you owe someone money The first … you owe and are able to pay. You can then offer to enter a payment plan for the remainder. Make sure that any payment …

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Language Assistance

… language. Some content (such as images, videos) may not be accurately translated due to the limitations of the … telephone interpreting service is available 24 hours a day 7 days a week. The Information Line is open from Monday …

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Contact Us

… not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate content that we … not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate …

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Privacy

… or authorised by law). We will seek your consent at the time your information is collected or as soon as practicable thereafter. Information may be collected by: Type of information: Information collected … and shared in this way is typically obtained at the time you first use an application or service on your device. …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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