The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.
The Minister for Small Business, Julie Collins,…
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.
The Minister for Small Business, Julie Collins,…
… of franchising data sets. The Ombudsman will also be given the power to name and shame franchisors who have not … discourage big business from using their muscle to force time and resource-poor small business to have no alternative … but to seek redress in court – an expensive and time-consuming pathway they almost always cannot afford to …
Originally Published in The Canberra Times
By Bruce Billson
Vibrant, culturally and linguistically diverse small businesses are essential to growing our economy.
WE ALL depend on the small and family-run businesses in our lives - from…
… contribution is widely valued and recognised. What might be less obvious is the diversity of small business owners. … from ASBFEO case managers, almost 60 per cent had a payment dispute. This is almost double the number of … needed active case management assistance from ASBFEO for payment dispute in the March 2025 quarter. Sadly, payment …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide for small businesses using social media as their business platform, with tips to reduce the chances of being hacked.
“Using social media can be a…
… the chances of being hacked. “Using social media can be a valuable way to grow and increase awareness of your … cases, when there is a problem, these platforms require a time and resource-poor small business to navigate the most … turn ads on or off and can remove or update advertising payment information. Have your account/s set up so the …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.
Business Now, Sky News
Subject: Supermarket inquiry, Federal…
… apply pressure on smaller suppliers. And if so, what can be done about it? Well, one organisation that will hear these … cost. You might have to wait two years before you get your time to argue your case. And then there is that risk that if … you’ve been working with small business for such a long time and many thanks for your time today. Bruce Billson Good …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.
ABC TV News Channel
Subjects: Small business problems…
… about what they can do to help. But in the end of the day, Casey, the back swing might be nice. It's all about the … processes - the test is what actually happens. And by the time people get to us, they are frustrated beyond belief and … is just the start of it, and there are matters such as payment for ad spends or where other customers on your …
Australia’s small business owners are rapidly getting older as the proportion of younger entrepreneurs shrinks, according to research from the Australian Small Business and Family Enterprise Ombudsman.
Ombudsman Bruce Billson said the most…
… actually twice as many small business owners aged between 30 and 49 as there were aged over 50,” Mr Billson said. “The … with only 8 per cent of small business owners aged under 30. It is half the peak for this age group of 17 per cent … understand why it is not as appealing as it perhaps should be for younger Australians to own a small business?” More …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the banks’ ongoing efforts to support small businesses impacted by COVID-19 lockdowns.
The Australian Banking Association says banks will defer loan…
… valued and is the kind of a key support element that could be incorporated into an agreed predictable and known national … in good standing with repayments up-to-date or there’s a payment program in place. “It’s encouraging to see our banks … in good standing with repayments up-to-date or there’s a payment program in place. “It’s encouraging to see our banks …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has thanked the 2,000 small and family businesses which have completed an online survey as part of the Small Business Natural Disaster Preparedness and Resilience Inquiry.…
… small and family businesses which have already taken the time to complete our online survey – we value your … remain resilient in the case of an unavoidable event, to be part of this important discussion. “What we learn from our … disasters. “In our feedback sessions so far, we’ve heard time and time again that local engagement, leadership and …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.
ABC Radio South-East NSW
Subject: rising cost of small business insurance
Eddie Williams
Insurance…
… business at the moment? Bruce Billson Eddie, good to be with you and your listeners. It's having an enormous … events is really being challenged at the present time. But I suppose the other point too, which is a little … action stations everywhere and that sometimes is not the time to be really planning for those sorts of events. You're …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.
2CC Radio Canberra
Subject: Creating a Small Business and Codes List…
… Leon, sometimes those dark clouds for a small business can be another business treating them appallingly and in some … know, duelling with the other expert and burns up costs, time and resources and doesn't get you anywhere near an early … case. Leon Delaney Bruce, thanks very much for your time today. … TRANSCRIPT Australian Small Business and …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.
“Small and family businesses facing…
… community. “Matching last year’s Budget, the money will be deducted from the power bills of one million eligible … It is vitally important that small business owners take time to focus on their own mental and financial wellbeing and … improve the uptake of eInvoicing, the effectiveness of the payment times reporting framework and implementation of …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.
…
… opportunity for competitive small and family businesses to be a supplier to the Commonwealth”. “Winning a government … are looking for to engage in a complicated, costly and time-consuming process. “Dismissing considered and … boosting women-owned business opportunities and improving payment times. ASBFEO is encouraged by the Government’s …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to raise awareness among small businesses selling online about United States’ copyright laws that can shut down their access to customers without warning…
… Australian small business selling online warned to be aware of US copyright laws 09 October 2024 The Australian … been issued against an Australian homewares business every time they advertised. That led to Shopify shutting down their store each time until it was resolved, but that caused the Australian …
Many small businesses say they feel excluded from the chance to tender for Australian Government procurement contracts because they are not part of the ‘in-crowd’ or find the process too hard to navigate, says the Australian Small Business and Family…
… government for procurement and where things might be improved. “Equally, we’re keen to hear examples of … businesses also point to the high cost and investment of time required to tender, and lack of consideration of this … businesses also point to the high cost and investment of time required to tender, and lack of consideration of this …
Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to a report by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.…
… A DISASTER PLAN 10 November 2022 Natural disasters can be devastating for small and family businesses yet only one … be adopted to save small business owners the trauma and time associated with repeating their story. An opt-in “My … denied support while others that gave far less attention, time, and effort to protect their own economic interests were …
TRANSCRIPT
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Byner.
5AA Adelaide
6 September 2022
…
… Billson. Bruce, good morning. Bruce Billson Leon, fab to be with you and your listeners. Leon Byner Tell everybody … shortened version of the digital identity you've invested time, money, built customer relationships with. It’s a good time to take a few minutes and protect your interests. Leon …
Ombudsman welcomes funding for critical small business mental health program
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…
Ombudsman welcomes funding for critical small business mental health program
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…
15 October 2024
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Annie Guest.
ABC Radio AM Program
…
… had a big scare. John Toomey (small business owner) One day I found myself locked out of Facebook, I couldn't get in. … Bruce Billson This is 86 per cent higher than the same time last year for disputes involving one of these Big Tech … were about Meta, 17 per cent were directed at Uber for payment problems. So, the Small Business Ombudsman is calling …
New support announced today by the Australian Government to help small businesses combat cyber attacks is extremely welcome, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.
“One of the biggest fears a…
… the biggest fears a small business has is that they will be targeted and wiped out by a cyber attack and we are … their digital infrastructure and the criminals demand a payment for to access your own information.” Mr Billson … their digital infrastructure and the criminals demand a payment for to access your own information.” Mr Billson …
Originally published in the Canberra Times.
By Bruce Billson.
I was shocked, but sadly not surprised, to read recently that one in five small businesses have zero cash reserves.
About 18 per cent have less than a month's worth of cash…
… The drain on resources during the establishment phase can be too much. The early years for a new business can be the … 17 per cent of business owners were under the age of 30, but that's down to 8 per cent. CPA Australia's … or their own enterprise as a pathway for the future? At a time when young people, particularly, look for purpose as …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson discusses the 2023-24 Federal Budget and small business with Selina Green on ABC Radio SA South East.
Selina Green
Small businesses have…
… what relief will those small business operators out there be getting from the immediate pressures facing them? Things … for people that aren't jazzed about accounting and balance day adjustments and all that. That's still there, but it's … with you. A bit to unpack there. Thanks so much for your time this morning. Bruce Billson Thank you Selina. Fab to …
Digital marketing can be vital to the success of a small business yet one-in-three end up in a dispute with their provider, according to new research.
And almost 70% of small businesses last fewer than 12 months with the digital marketing…
… DIGITAL MARKETING 17 January 2024 Digital marketing can be vital to the success of a small business yet one-in-three … “But for too many small businesses this relationship can be unsatisfactory, and for one-in-three it ends in a dispute. … business and a digital marketing provider. “There needs to be clear and honest communication about budget, the exact …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has extended the deadline for a survey of women who own and lead businesses.
“There has been a tremendous response so far - it is clear there is an appetite to engage…
… Survey deadline extended for women business owners to be heard 19 October 2021 The Australian Small Business and … self-employment and creating their own business at this time. And that trend’s been with us for a little while but … because we’ve found over the journey – and certainly in my time as the Federal Cabinet Minister for Small Business – …
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Gary Adshead.
Radio 6PR Perth
Subject: Ombudsman’s guide for small business - using social media securely
Gary Adshead…
… and Family Enterprise Ombudsman, and he joins me now. G’day Bruce. Bruce Billson Gary, fab to be with you and your listeners? Gary Adshead Can you tell … get a call from my bank saying, Bruce, we've blocked this payment. Do you know who they are? I said, they seem to be a …
Originally published in The Canberra Times
By Bruce Billson
As we return to business as usual after the election, I am hopeful that the incoming government will have a very strong and prominent focus on small and family businesses. It is…
… that are first used or installed ready for use by June 30, 2026. While this is a very positive step, small … safeguards. Broad consultation with small businesses will be important to ensure that the proposed banning of … that are first used or installed ready for use by June 30, 2026. While this is a very positive step, small …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released an interim report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector.
“There is a clear and present…
… that many of the attractions people know and love won’t be able to operate,” Mr Billson said. “The lack of insurance … On, explores whether a Discretionary Mutual Fund (DMF) can be a durable solution and discusses required legislative … ‘fit for purpose’. It also highlights the need for DMF to be recognised and accepted as a suitable solution by councils …
Changes to Commonwealth procurement rules that take effect today will create more opportunities for small business to win government contracts, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.
“There is no…
… and it’s great to see the Commonwealth’s commitment to be a bigger customer for small businesses,” Mr Billson said. … to ensuring these changes make a real difference will be to provide capacity-building contracts that will enable … 20 per cent of Commonwealth procurements by value must be sourced from small and medium enterprises. This doubles …
Originally published in the Canberra Times.
Finding adequate insurance cover at commercially viable terms is fast becoming a wicked challenge for small and family businesses.
There have been countless examples of small businesses closing…
… Unlike households who - for many reasons - might choose to be uninsured or underinsured and have options about the level … vital business precondition, is no longer a once-a-year payment (with a likely inevitable modest price increase) that … vital business precondition, is no longer a once-a-year payment (with a likely inevitable modest price increase) that …
TRANSCRIPT
Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Paul Turton.
ABC NSW
Subject: AgQuip, small farming…
… 2006. And with only 8% of small business owners aged under 30, what are we going to do to get more younger people … that, by the way. Good morning. Bruce Billson Paul, fab to be with you and your audience sir. Paul Turton You join us … about this from our parents Paul - were under the age of 30. Now it's 8% but in farming it's 4% are under the age of …
Opinion piece by the Ombudsman Bruce Billson.
Originally published in the Daily Telegraph.
Small business is a big deal. But not as big as it used to be. Economic contribution has dropped from 40 per cent to 33 per cent since 2006 and share…
… Small business is a big deal. But not as big as it used to be. Economic contribution has dropped from 40 per cent to 33 … sleepwalking towards a big corporate economy. At the same time, insolvencies are at a record high. The Tax office, hot … owner is now 50 and only 8 per cent are under the age of 30, half what it was in the 1970s. It is in our national …