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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • How Digital Marketing Providers can impress small business clients
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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  • Media Centre (282)
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Media Source

  • ASBFEO Live (297)

Success story type

ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to a report by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.…

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to a report by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.…

Media Centre item
Media Releases
ASBFEO Live

YOU CAN’T BE SERIOUS – TIME’S UP FOR BIG BUSINESS TO PAY

Almost one in four big businesses take more than 120 days to pay their small business suppliers, according to new analysis using data from the Payment Times Reporting Regulator.

The information reported by big business also reveals those…

Almost one in four big businesses take more than 120 days to pay their small business suppliers, according to new analysis using data from the Payment Times Reporting Regulator.

The information reported by big business also reveals those…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times for Small Business with 2CC Canberra

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

14 November 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

14 November 2022

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times for Small Business with Flow FM

Rikki Lambert

The Small Business and Family Enterprise Ombudsman, Bruce Billson. Bruce, how are you today?

Bruce Billson

Pretty awesome to be with you and your audience.

Rikki…

Rikki Lambert

The Small Business and Family Enterprise Ombudsman, Bruce Billson. Bruce, how are you today?

Bruce Billson

Pretty awesome to be with you and your audience.

Rikki…

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes payment times review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the Payment Times Reporting Act.

The review, to be chaired by former minister Craig Emerson, will…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the Payment Times Reporting Act.

The review, to be chaired by former minister Craig Emerson, will…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times for Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

6 December 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

6 December 2022

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT : Energy costs, payment times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green.

ABC Radio SA South East

12 December 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green.

ABC Radio SA South East

12 December 2022

…

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS INSOLVENCY LAWS NEED OVERHAUL

Small businesses should have better access to ‘debt hibernation’ instead of being made insolvent when they face a crisis beyond their control, so they are better able to pursue a credible restructure, save jobs and rebuild, according to the Australian…

Small businesses should have better access to ‘debt hibernation’ instead of being made insolvent when they face a crisis beyond their control, so they are better able to pursue a credible restructure, save jobs and rebuild, according to the Australian…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Insolvency Laws

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Luke Grant.

Money News 2GB/3AW/4BC

13 December 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Luke Grant.

Money News 2GB/3AW/4BC

13 December 2022

…

Media Centre item
Transcript
ASBFEO Live

WHEN TAKING CARE OF BUSINESS MEANS TAKING CARE OF YOURSELF

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small business owners to take time early in the new year to take stock of their mental and financial well-being.

“When you own a small business, it is just…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small business owners to take time early in the new year to take stock of their mental and financial well-being.

“When you own a small business, it is just…

Media Centre item
Media Releases
ASBFEO Live

ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“In…

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“In…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Mental and Financial Wellbeing for Small Business Owners

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

2BS Bathurst

12 January 2023

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

2BS Bathurst

12 January 2023

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Bruce Billson interview with Jo McManus

Jo McManus

Australia’s had its fair share of natural disasters in the past 12 months. The most recent, of course, being in our Kimberley region with those devastating floods up there. Last year the Australian Small Business and…

Jo McManus

Australia’s had its fair share of natural disasters in the past 12 months. The most recent, of course, being in our Kimberley region with those devastating floods up there. Last year the Australian Small Business and…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Illawarra and ABC South East NSW

Subject: Small business natural disaster…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Illawarra and ABC South East NSW

Subject: Small business natural disaster…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

2CC Canberra

Subject: Small business natural disaster preparedness and…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

2CC Canberra

Subject: Small business natural disaster preparedness and…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disasters preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Phil Staley. 

ABC North Queensland 

Subject: Small business natural disasters preparedness and…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Phil Staley. 

ABC North Queensland 

Subject: Small business natural disasters preparedness and…

Media Centre item
Transcript
ASBFEO Live

Transcript: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ricardo Gonçalves. 

SBS On The Money

Subject: Small business natural disasters preparedness and…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ricardo Gonçalves. 

SBS On The Money

Subject: Small business natural disasters preparedness and…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disasters and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Bridie Tanner. 

ABC North Coast 

Subject: Small business natural disasters and resilience …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Bridie Tanner. 

ABC North Coast 

Subject: Small business natural disasters and resilience …

Media Centre item
Transcript
ASBFEO Live

BIG BUSINESSES URGED TO “LIFT THEIR GAME” ON PAYMENT TIMES

Only three out of 10 big businesses pay their small business customers within 30 days while nearly one-quarter take more than 120 days to pay up, according to new payment times data.

“This is a woeful performance and is bitterly disappointing…

Only three out of 10 big businesses pay their small business customers within 30 days while nearly one-quarter take more than 120 days to pay up, according to new payment times data.

“This is a woeful performance and is bitterly disappointing…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Gary Adshead.

6PR

Subject: Payment Times

Gary Adshead…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Gary Adshead.

6PR

Subject: Payment Times

Gary Adshead…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment times, dispute resolution, tax concierge service, insolvency law reform, disaster preparedness

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Philip King.

Accountants Daily Insider - Podcast

Subject: Payment times, …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Philip King.

Accountants Daily Insider - Podcast

Subject: Payment times, …

Media Centre item
Transcript
ASBFEO Live

Paying on time tricky business (Op-ed)

By Bruce Billson

Originally published in the Herald Sun.

At a time when small and family businesses face headwinds, it’s not too much to ask that their big business customers play their parts by paying their invoices in a more…

By Bruce Billson

Originally published in the Herald Sun.

At a time when small and family businesses face headwinds, it’s not too much to ask that their big business customers play their parts by paying their invoices in a more…

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Payment Times

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Rita Panahi.

Sky News

Subject: Payment Times

Rita Panahi…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Rita Panahi.

Sky News

Subject: Payment Times

Rita Panahi…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Visit to South East Field Days, role of ASBFEO, dispute resolution services, women entrepreneurs, insolvency reform, current challenges and opportunities for small businesses.

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Selina Green.

ABC SA South East live from Lucindale

Subject: Visit to South East Field…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Selina Green.

ABC SA South East live from Lucindale

Subject: Visit to South East Field…

Media Centre item
Transcript
ASBFEO Live

Ombudsman launches Inquiry into Commonwealth Procurement

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an Inquiry to examine the impact of reforms to Commonwealth procurement rules on small business.

The Inquiry was referred to the Ombudsman by the Minister…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an Inquiry to examine the impact of reforms to Commonwealth procurement rules on small business.

The Inquiry was referred to the Ombudsman by the Minister…

Media Centre item
Media Releases
ASBFEO Live

Review of the 1 July changes to the Commonwealth Procurement Rules (2023)

Report

TRANSCRIPT: Procurement Inquiry

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac underwood.

Radio 2BS Bathurst

Subject: Procurement Inquiry

Jac…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac underwood.

Radio 2BS Bathurst

Subject: Procurement Inquiry

Jac…

Media Centre item
Transcript
ASBFEO Live

RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Fake reviews

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Brian Carlton.

Radio 2CC

Subject: Fake online reviews, digital platforms.

…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Brian Carlton.

Radio 2CC

Subject: Fake online reviews, digital platforms.

…

Media Centre item
Transcript
ASBFEO Live

DIGITAL PLATFORM PROVIDERS NEED TO DO BETTER FOR SMALL BUSINESS

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.

Mr Billson said there has been a noticeable…

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.

Mr Billson said there has been a noticeable…

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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