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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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  • ASBFEO Live (28)

Dispute support

… the price or basis for calculating charges, payment terms, timeframes, delivery terms, etc. Agree dispute … costs. Provide a quote. If you charge for services on a time basis make sure you keep a work sheet detailing the time … assistance with COVID-19 affected lease disputes until 30 April 2024. You can contact QSBC by submitting an enquiry …

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MEDIA RELEASE: 12 days until 3G shutdown - What small, family and farming business need to check

Small and family businesses have just 12 days to make sure they do not have their vital business systems and equipment fail when the 3G network is switched off on 28 October, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

… is an awful lot of technology and equipment we use every day that's enabled by 3G as the wireless comms link and that … dysfunction they may face.” With 12 days to shutdown, time for small business to check older-style EFTPOS … way it allows us to get on with business. “It would be terrible if the first time you learn it runs on 3G is when …

Media Centre item
Media Releases
ASBFEO Live

Dispute case studies

… a quote for several hundred dollars per month. On the same day, after discussing it with her business partner, she … pay system. The small business owner also used this same payment system for her security alarm. Three years later the … to cancel (this should be listed in the terms – but may be 30 days, 60 days)?  • Are they agreeing to new terms and …

Basic page

Payment Times Reporting Scheme

… Payment Times Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small … due, check your invoice has been processed and is due to be paid. If payment is 1-2 days overdue, contact the accounts …

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Ombudsman welcomes designated-complaints legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

… importance of their issues and the need for the issues to be examined and actioned by the regulator. We currently refer … the ACCC for its attention to help ensure that unnecessary time does not elapse, which may cause additional harm to … conduct and practices. “Small businesses suffer in real time when concerning conduct occurs so obviously a vital test …

Media Centre item
Media Releases
ASBFEO Live

Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is encouraged by the Australian Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action to help ensure tradies and…

… Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction … Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action … Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action …

Media Centre item
Media Releases
ASBFEO Live

When the dining table becomes the board table – celebrating National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.

“It’s a great moment to reflect on the crucial role family-owned…

… the board table – celebrating National Family Business Day 17 September 2024 The Australian Small Business and … all Australians to celebrate National Family Business Day on Thursday 19 September. “It’s a great moment to reflect … services businesses in your community and often it will be family owned and led. “Some of our most enduring …

Media Centre item
Media Releases
ASBFEO Live

Help small businesses thrive this MSME Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, urges all Australians to recognise the hard work and entrepreneurial spirit of the people driving our 2.5 million small businesses on World Micro, Small and Medium-sized…

… Help small businesses thrive this MSME Day 26 June 2025 The Australian Small Business and Family … and relentless personal commitment to succeed at a time when many are doing it tough right now.  “Our economic … livelihood opportunities and community wellbeing would be so much less without the extraordinary contribution and …

Media Centre item
Media Releases
ASBFEO Live

Payment Times Reporting Scheme

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

… Payment Times Reporting Scheme 10 March 2022 Bruce Billson, … Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of … positive role played by the Register to help reduce the time it takes to pay small business suppliers Some large …

Media Centre item
News
ASBFEO Live

OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to help small business navigate the challenge of paying or collecting a debt.

“Outstanding debts can be overwhelming for a small business – whether…

… of paying or collecting a debt. “Outstanding debts can be overwhelming for a small business – whether you are owed … and this can become worse when they don’t receive a payment they were expecting.” Mr Billson said a first step … days.  The delay, well beyond the usual payment terms of 30 days, was having significant flow-on consequences for Mary …

Media Centre item
Media Releases
ASBFEO Live

Small business needs certainty

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

… two crucial tax breaks announced in last year’s budget. “Time is running out with just six weeks until the end of the … to that amount for eligible assets between 1 July 2023 and 30 June 2024.  (The Treasurer announced in this week’s budget the scheme would be extended to 30 June 2025.) Without legislation authorising …

Media Centre item
Media Releases
ASBFEO Live

How we help

… on 1300 650 460. Please note: The ASBFEO may not always be the most appropriate agency to resolve your dispute. We … Societ y offer a free referral service, which includes a 30-minute consultation with a lawyer. Justice Connect helps … it. Belmont Business Enterprise Centre provides a free 30-minute legal advisory session on business matters. Justice …

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Celebrating the entrepreneurial spirit of family owned businesses on National Family Business Day, 19 September

Family owned businesses play a crucial role in the economy and our communities. Some of Australia’s most successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy in name and value to the…

… of family owned businesses on National Family Business Day, 19 September 18 September 2025 Family owned businesses … end of the day and they are often investing their energy, time, and personal funds, to make it work. Financial and … business decisions are also family decisions there can be an added layer of emotion. What one family member thinks …

Media Centre item
Media Releases
ASBFEO Live

Location of Australia’s small businesses - regional and metro areas

… on numbers and locations. Key findings for the year to 30 June 2023 Of the 2.5 million small businesses in … and external Other Territories. Victoria’s decrease can be attributed to a decrease in the number of small businesses … (3.3%) and Greater Hobart (3.0%) over the year to 30 June 2023. The main contributors to these increases were …

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Apprentices and Trainees Employed by Small Business

… December 2023. This was a 8% decrease compared to the same time the previous year, and a 5% decrease compared to … Sep-09 28.00 23.00 25.00 Dec-09 29.00 23.00 26.00 Mar-10 30.00 24.00 26.00 Jun-10 31.00 24.00 27.00 Sep-10 31.00 25.00 … Dec-11 33.00 28.00 32.00 Mar-12 32.00 28.00 33.00 Jun-12 30.00 29.00 35.00 Sep-12 31.00 29.00 34.00 Dec-12 31.00 28.00 …

Basic page

Franchising Code of Conduct and Alternative Dispute Resolution

… to the Code enacted in June 2021 allow for a process to be followed should a franchisee wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their franchisor a written … of their costs. In general, the practitioner has a half day rate and a full day rate. The length of time the ADR …

Basic page

Location of Australia’s small businesses by state and territory

… on each state and territory. Key findings for the year to 30 June 2023 The number of small businesses increased in all … and territories except Victoria. Victoria’s decrease can be attributed to a decrease in the number of small businesses … There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small …

Basic page

ASBFEO Small Business Pulse

… quarterly increase, and is 1.2% higher than the same time last year.  Small business owners are actively exploring … which traditional sources of information and point-in-time surveys often miss. “Our approach is different to other … – because the consequences of getting it wrong can be severe.  “Despite these pressures, many small businesses …

Basic page

New South Wales

… were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small … Accessed 15 January 2024  Table 1: Small business in NSW, 30 June 2023 Download data Source:  Based on  Australian … There were 594,855 small businesses in Greater Sydney on 30 June 2023, representing 70% of all small businesses in …

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Small business conditions show modest improvement for first time since 2022

May 2025 Small Business Pulse

Key highlights:

Over the past quarter conditions for small businesses improved 0.1% - the first quarterly rise since August 2022. Over the past 12 months deteriorated by 0.9%, but now…

… Small business conditions show modest improvement for first time since 2022 27 May 2025 May 2025 Small Business Pulse Key … for ASBFEO’s help reflect these cash flow concerns. Payment disputes continue to be the most common dispute our office assists with. Payment …

Media Centre item
Media Releases
ASBFEO Live

Enterprising Australians deserve better: Spotlight on sole traders

Australia’s sole traders — the spirited, self-starting enterprising women and men who power our communities — are far more numerous and diverse than most policy settings recognise. New analysis by the Australian Small Business and Family Enterprise…

… economic debate. ASBFEO Ombudsman Bruce Billson says it’s time for the nation to “see” sole traders more clearly. “Sole … in the transport, postal and warehousing sector were payment related — a stark reminder of their vulnerability in … the true scale and diversity of sole traders. Fairer payment practices to protect those most exposed to late or …

Media Centre item
Media Releases
ASBFEO Live

Northern Territory

… were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. … 2024 Table 1: Small businesses in Northern Territory, 30 June 2023 Download data Source: Based on Australian Bureau … the Territory’s small businesses were in Greater Darwin on 30 June 2023. The areas with the highest number of small …

Basic page

Access to low cost advice for disputes

… with another business or government agency.  This may be offered at 2 stages:  Stage 1 (Preliminary advice) to help … so not all matters will be eligible for support.  A co-payment of $100 is required from the eligible small business … in an ADR process to resolve their dispute; the length of time parties have been in dispute and any attempts that they …

Basic page

Recognise enterprising women in small and family business by removing bias and barriers

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, gives recognition and applauds women in small and family business ahead of International Women’s Day.  

“More than half a million Australian women say their main…

… small and family business ahead of International Women’s Day.    “More than half a million Australian women say their … half reported strong opportunities for growth. At the same time, only five per cent said they faced no barriers to … their business,” said Mr Billson.   Access to finance can be a challenge for many small business owners, but women …

Media Centre item
Media Releases
ASBFEO Live

ASBFEO marks 10 years of assistance and advocacy for Australia’s small and family businesses as Bruce Billson bids farewell

On 11 March, the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is marking 10 years of advocating for small and family businesses, reflecting a decade of practical support, dispute resolution and advocating for fairer rules that…

… operations.  “ASBFEO was established to change that – to be an advocate and ally, and a practical problem solver. … assistance function provides direct assistance with payment, contract, franchise, digital platform and other … is, small business owners are not well resourced, often time-poor and wear multiple hats just to keep the business …

Media Centre item
Media Releases
ASBFEO Live

February 2026 Small Business Pulse - Resilience, realism and resolve shape the small business outlook

Resilience, realism and resolve shape the small business outlook

February 2026

Key highlights:The ASBFEO Small Business Pulse increased by 0.1% in the three months to February 2026, marking the…

… quarterly increase, and is 1.2% higher than the same time last year.  Small business owners are actively exploring … quarterly increase. It increased 1.2% compared to the same time last year.  The Australian Small Business and Family … – because the consequences of getting it wrong can be severe.  “Despite these pressures, many small businesses …

Media Centre item
Media Releases
ASBFEO Live

Dairy Code

… complaints. Internal dispute resolution processes may be managed by the processor’s complaint handling officer. … manage independently. The mediator will decide the date, time, and place that the mediation will take place and the … you of their costs. In general, the mediator has a half-day rate and a full-day rate, with the length of time for the …

Basic page

Financial wellbeing

… outcomes. Read your contract/agreement before signing and be aware of interest rates and penalties for non-payment. If you are unsure of anything, ask for more … should get in contact with the ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 …

Basic page

Tasmania

… representing 2% of Australian small businesses on 30 June 2023. This is in proportion to the 2% of Australians … 15 January 2024 Table 1: Small businesses in Tasmania, 30 June 2023 Download data Source: Based on Australian Bureau … small businesses were in the rest of Tasmanian areas on 30 June 2023. This aligns with the population distribution, …

Basic page

South Australia

… There were 155,221 small businesses in South Australia on 30 June 2023, representing 6% of all Australian small … January 2024 Table 1: Small business in South Australia, 30 June 2023 Download data Total includes a small number of … Australian small businesses were in Greater Adelaide on 30 June 2023. This is consistent with South Australia’s …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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