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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Media Section

  • Media Centre (282)
  • Disputes & Assistance (3)
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  • ASBFEO Live (297)

Success story type

Quality of Advice Review

Submission

Industry Codes

Basic page

MSME stakeholder pack

Basic page

MSME Day

Basic page

MSME small business facts

Basic page

MSME videos

Basic page

Crypto asset secondary service providers: Licensing and custody requirements

Submission

De-banking

Submission

Shorter domain names available for small business

Australian small businesses can now register a domain name of .au, allowing the .com, .net or .org to be dropped from your internet address (this means shoes.com.au can become shoes.au). These shorter Australian domain names are currently reserved for…

Australian small businesses can now register a domain name of .au, allowing the .com, .net or .org to be dropped from your internet address (this means shoes.com.au can become shoes.au). These shorter Australian domain names are currently reserved for…

Media Centre item
News
ASBFEO Live

Policy insights

Basic page

Submissions

Basic page

Share your thoughts

Basic page

Thank you to our small business entrepreneurs

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman, is calling on the community to join him today in saying a big thank you to the women and men running our small and family businesses.

Mr Billson said World Micro, Small…

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman, is calling on the community to join him today in saying a big thank you to the women and men running our small and family businesses.

Mr Billson said World Micro, Small…

Media Centre item
Media Releases
ASBFEO Live

Apply for the new .au direct domain

From 24 March 2022, anyone with a local connection to Australia (including businesses, associations and individuals) will be able to register a new category of domain name. These shorter simpler domain names will end in .au rather than .com.au, .…

From 24 March 2022, anyone with a local connection to Australia (including businesses, associations and individuals) will be able to register a new category of domain name. These shorter simpler domain names will end in .au rather than .com.au, .…

Media Centre item
News
ASBFEO Live

Don't overlook July 1 changes

An increase in the national wage and higher superannuation payments are among a raft of changes starting on July 1 that small and family businesses must be aware of, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman.…

An increase in the national wage and higher superannuation payments are among a raft of changes starting on July 1 that small and family businesses must be aware of, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman.…

Media Centre item
Media Releases
ASBFEO Live

Discrimination Amendment Bill 2022

Submission

Our network

Basic page

Welcome win for government procurement contracts

Changes to Commonwealth procurement rules that take effect today will create more opportunities for small business to win government contracts, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“There is no…

Changes to Commonwealth procurement rules that take effect today will create more opportunities for small business to win government contracts, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“There is no…

Media Centre item
Media Releases
ASBFEO Live

Contact Us

Basic page

Farm Debt Mediation - Draft Better Practice Guide Consultation

Submission

BIG BUSINESS NEEDS TO PAY UP

More than half of the nation’s big businesses are missing their own deadlines for paying their small business suppliers, according to the latest data from the Payment Times Reporting Regulator.

While there has been a marginal improvement in…

More than half of the nation’s big businesses are missing their own deadlines for paying their small business suppliers, according to the latest data from the Payment Times Reporting Regulator.

While there has been a marginal improvement in…

Media Centre item
Media Releases
ASBFEO Live

Payment Times Reporting Regulator’s Report

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew, ABC NewsRadio.

20 July 2022

Subject: Payment Times…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew, ABC NewsRadio.

20 July 2022

Subject: Payment Times…

Media Centre item
Transcript
ASBFEO Live

WELCOME ACTION ON UNFAIR CONTRACT TERMS

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Albanese Government’s move to introduce legislation to ban unfair contract terms for small businesses.  “This is a real problem for small and family…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Albanese Government’s move to introduce legislation to ban unfair contract terms for small businesses.  “This is a real problem for small and family…

Media Centre item
Media Releases
ASBFEO Live

Small Business Data Portal

Basic page

Small business borrowers urged to beware before taking out a loan (Prudent)

Basic page

Notification of refusal to mediate – Bait’N’Go (BNG Logistics Australia Pty Ltd)

Basic page

Number of small businesses in Australia

Basic page

Contribution to Australian Gross Domestic Product

Basic page

Contribution to Australian Employment

Basic page

Revised Online Small Business Lenders Code of Practice

Submission

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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