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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • How Digital Marketing Providers can impress small business clients
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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  • Media Centre item (282)

Media Section

  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)
  • (-) Media Centre (282)

Media Source

  • ASBFEO Live (282)

Success story type

Celebrate family businesses this National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to celebrate and support family businesses on National Family Business Day.

Speaking in a video marking the day, Mr Billson says family…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to celebrate and support family businesses on National Family Business Day.

Speaking in a video marking the day, Mr Billson says family…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches mental health program awareness campaign

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

Media Centre item
Media Releases
ASBFEO Live

Online tool a red-tape buster for small business employers: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed a new online tool for small business owners, designed to take the stress out of hiring their first employee.

The Employment Contract Tool – recently…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed a new online tool for small business owners, designed to take the stress out of hiring their first employee.

The Employment Contract Tool – recently…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman to monitor impact of Woolworths food distribution move

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says his office will closely monitor Woolworths’ planned acquisition of a controlling stake in PFD Food services (PFD), in regards to the impact it has on small businesses in…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says his office will closely monitor Woolworths’ planned acquisition of a controlling stake in PFD Food services (PFD), in regards to the impact it has on small businesses in…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches Review of Discretionary Mutual Fund proposal

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has today launched a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation sector unable to secure essential insurance…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has today launched a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation sector unable to secure essential insurance…

Media Centre item
Media Releases
ASBFEO Live

Franchising Code reforms help level playing field for franchisees

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the significant reforms to the Franchising Code of Conduct announced by the Australian Government today will help level the playing field across the franchising sector.…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the significant reforms to the Franchising Code of Conduct announced by the Australian Government today will help level the playing field across the franchising sector.…

Media Centre item
Media Releases
ASBFEO Live

Small businesses reap rewards amid rush to buy Australian Made

Small and family businesses are benefiting from a significant boost in consumer sentiment, with new research revealing 93% of Aussies prefer to buy products made in Australia.

The Australian Small Business and Family Enterprise Ombudsman Bruce…

Small and family businesses are benefiting from a significant boost in consumer sentiment, with new research revealing 93% of Aussies prefer to buy products made in Australia.

The Australian Small Business and Family Enterprise Ombudsman Bruce…

Media Centre item
Media Releases
ASBFEO Live

New rules to allow small business tradies to follow the work

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business tradespeople will be able to meet the demand for their skills wherever they are in Australia under new laws passed by the Senate.

The Australian…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business tradespeople will be able to meet the demand for their skills wherever they are in Australia under new laws passed by the Senate.

The Australian…

Media Centre item
Media Releases
ASBFEO Live

Labor’s Startup Year pitch aims to support innovative entrepreneurs

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Startup Year initiative proposed in Labor’s budget reply could contribute to Australia having a world-class ecosystem for entrepreneurship.

Labor Leader…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Startup Year initiative proposed in Labor’s budget reply could contribute to Australia having a world-class ecosystem for entrepreneurship.

Labor Leader…

Media Centre item
Media Releases
ASBFEO Live

Franchise Disclosure Registry to help restore confidence in sector

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson has welcomed plans to establish a new mandatory Franchise Disclosure Registry, saying it will provide prospective franchisees with vital information needed prior to…

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson has welcomed plans to establish a new mandatory Franchise Disclosure Registry, saying it will provide prospective franchisees with vital information needed prior to…

Media Centre item
Media Releases
ASBFEO Live

Budget paves way for small business-led national economic recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Federal Government’s 2021 Budget is a clear acknowledgement that small and family businesses are central to the nation’s economic recovery and future prosperity.…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Federal Government’s 2021 Budget is a clear acknowledgement that small and family businesses are central to the nation’s economic recovery and future prosperity.…

Media Centre item
Media Releases
ASBFEO Live

New rules to ensure small businesses in dispute with ATO get a fairer go

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government.

Mr Billson welcomed the pre-Budget…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government.

Mr Billson welcomed the pre-Budget…

Media Centre item
Media Releases
ASBFEO Live

30% tax offset a game-changer for Australian industry: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

Storm clouds to clear for Northern Australian small businesses

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says insurance premiums will be more affordable for small businesses in Northern Australia, under a new Federal Government scheme to launch next year.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says insurance premiums will be more affordable for small businesses in Northern Australia, under a new Federal Government scheme to launch next year.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman, Australia Post work towards perishable goods solution

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met with Australia Post today in a collaborative effort to resolve issues with delivery of perishable goods to support small business food producers.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson met with Australia Post today in a collaborative effort to resolve issues with delivery of perishable goods to support small business food producers.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman working with Australia Post to support food producers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says today’s decision by Australia Post to continue shipping perishable goods across the country will bring joyful relief to small business food producers.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says today’s decision by Australia Post to continue shipping perishable goods across the country will bring joyful relief to small business food producers.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman calls on Australia Post to support food producers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has called on Australia Post to defer its plans to stop delivering perishable goods, saying this would be a crushing blow to small business producers.

Mr Billson says…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has called on Australia Post to defer its plans to stop delivering perishable goods, saying this would be a crushing blow to small business producers.

Mr Billson says…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes new Minister for Small and Family Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the new Minister for Employment, Workforce, Skills, Small and Family Business the Hon Stuart Robert MP as announced by Prime Minister Scott Morrison today.

…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the new Minister for Employment, Workforce, Skills, Small and Family Business the Hon Stuart Robert MP as announced by Prime Minister Scott Morrison today.

…

Media Centre item
Media Releases
ASBFEO Live

The future is digital for regional businesses with improved internet

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia now have more reasons to digitise, with NBN Co announcing expanded coverage and lower wholesale prices.

…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia now have more reasons to digitise, with NBN Co announcing expanded coverage and lower wholesale prices.

…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman praises ATO small business independent review service

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the ATO’s decision to turn its small business independent review service into a permanent offering, following a highly successful pilot program.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the ATO’s decision to turn its small business independent review service into a permanent offering, following a highly successful pilot program.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes ‘norms’ of acceptable commercial conduct test for unconscionable conduct

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the landmark decision of the Full Federal Court to make ‘a sufficient departure from the norms of acceptable commercial behaviour’ a test of whether conduct is ‘…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the landmark decision of the Full Federal Court to make ‘a sufficient departure from the norms of acceptable commercial behaviour’ a test of whether conduct is ‘…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes proposed franchising reforms, hefty fines

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the government’s proposed reforms to the Franchising Code of Conduct, including changes specific to the automotive industry.

Under the proposed amendments…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the government’s proposed reforms to the Franchising Code of Conduct, including changes specific to the automotive industry.

Under the proposed amendments…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman shares RBA concern over small business access to finance

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has backed the RBA’s plea to banks to treat small businesses differently to consumers when considering loan applications.

Mr Billson welcomed further scrutiny of small…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has backed the RBA’s plea to banks to treat small businesses differently to consumers when considering loan applications.

Mr Billson welcomed further scrutiny of small…

Media Centre item
Media Releases
ASBFEO Live

Small business recovery aided by access to finance: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s extension of the SME Recovery Loan Scheme, providing small and family businesses with critical access to finance as they work to…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s extension of the SME Recovery Loan Scheme, providing small and family businesses with critical access to finance as they work to…

Media Centre item
Media Releases
ASBFEO Live

Banking services essential to rural and regional small businesses

Banking services essential to rural and regional small businesses

Banking services are essential to small businesses in rural and regional areas and more should be done to support those impacted by branch closures, the…

Banking services essential to rural and regional small businesses

Banking services are essential to small businesses in rural and regional areas and more should be done to support those impacted by branch closures, the…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes review of Banking Code Compliance Committee

Ombudsman welcomes review of Banking Code Compliance Committee

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the final report of the independent review of the Banking Code Compliance…

Ombudsman welcomes review of Banking Code Compliance Committee

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the final report of the independent review of the Banking Code Compliance…

Media Centre item
Media Releases
ASBFEO Live

Mature age workers may help ease staff shortages this festive season

Mature age workers may help ease staff shortages this festive season

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging small and family businesses to welcome applications from all-ages…

Mature age workers may help ease staff shortages this festive season

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging small and family businesses to welcome applications from all-ages…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes funding for critical small business mental health program

Ombudsman welcomes funding for critical small business mental health program

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…

Ombudsman welcomes funding for critical small business mental health program

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…

Media Centre item
Media Releases
ASBFEO Live

Everyone’s a critic, but small businesses need kindly customers

Everyone’s a critic, but small businesses need kindly customers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging people to refrain from posting negative online reviews, as short-staffed…

Everyone’s a critic, but small businesses need kindly customers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging people to refrain from posting negative online reviews, as short-staffed…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman launches small business natural disaster preparedness inquiry

MEDIA STATEMENT

 

Ombudsman launches small business natural disaster preparedness inquiry

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an…

MEDIA STATEMENT

 

Ombudsman launches small business natural disaster preparedness inquiry

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an…

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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