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The November 2025 Small Business Pulse is now available

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Media Section

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Payment surcharges and least-cost routing to reduce fees

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Subject: payment surcharges and least…

… to reduce fees 28 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … They'll go and find the cheapest channel, which is under that flat fee, and keep the difference, and that's … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Payment surcharges and need for least-cost routing to cut fees

 17 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Steve Austin.

ABC Radio Brisbane

 

…

… 17 October 2024   17 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Billson is ear-bashing the Federal Government on behalf of small business. Bruce Billson is the Australian Small …   17 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

2023-24 BUDGET HELPS SMALL BUSINESS WITH CONTEMPORARY CHALLENGES

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

… 2023-24 BUDGET HELPS SMALL BUSINESS WITH CONTEMPORARY CHALLENGES 09 May 2023 … Budget Brief Read the May 2023-24 Budget Snapshot for Small Business The Australian Small Business and Family … Budget Brief Read the May 2023-24 Budget Snapshot for Small Business The Australian Small Business and Family …

Media Centre item
Media Releases
ASBFEO Live

Small Biz Ombudsman welcomes new Minister

Prime Minister Anthony Albanese has announced the returning Government’s new Ministry with the Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business.

The Australian Small Business and Family Enterprise Ombudsman has welcomed Dr…

… Small Biz Ombudsman welcomes new Minister 12 May 2025 Prime … Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business. The Australian Small Business and Family Enterprise … Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business. The Australian Small Business and Family …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: what small, family and farming businesses need to know about 3G shutdown

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.

Radio 4CA Cairns

 

…

… TRANSCRIPT: what small, family and farming businesses need to know about 3G … 16 October 2024   16 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …   16 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kerry Peck.

Radio 2BS Bathurst

27 November 2023

…

… to fight scams, Australian Government’s cyber support for small business 27 November 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … to fight scams, Australian Government’s cyber support for small business …

Media Centre item
Transcript
ASBFEO Live

Mysterious surcharges on our payments are unfair on everyone

Originally published in the Canberra Times.

By Bruce Billson.

No one is happy when you buy a coffee, a meal or even an item of furniture and as you tap your card a few extra cents or dollars are drained from your account.

Typically, a…

… or dollars are drained from your account. Typically, a small business merchant is only passing on this surcharge because … payments system with no help to their bottom-line. Small businesses have such tight margins, and most are facing … or dollars are drained from your account. Typically, a small business merchant is only passing on this surcharge …

Media Centre item
Op-ed
ASBFEO Live

EINVOICING A SMART PROTECTION FOR SMALL BUSINESS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging small businesses to adopt eInvoicing as a more secure and faster way of getting paid.“There are real opportunities for small business in engaging with…

… EINVOICING A SMART PROTECTION FOR SMALL BUSINESS 18 June 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Economic Roundtable

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: Economic Roundtable  

…

… Economic Roundtable 01 September 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … we are asking for trouble. We need AI ultimately, to be under the supervision of actual human beings, just to make … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Small business needs certainty

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

… Small business needs certainty 17 May 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is … Small business needs certainty …

Media Centre item
Media Releases
ASBFEO Live

Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is encouraged by the Australian Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action to help ensure tradies and…

… ‘fairer go’ for construction 20 March 2025 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is … to extend protections against unfair business practices to small businesses, will also help address harmful conduct in … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is …

Media Centre item
Media Releases
ASBFEO Live

Why it’s time to celebrate our hard-working self-employed

Originally published in Kochie's Business Builder.

We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…

… 28 August 2023 Originally published in Kochie's Business Builder. We rightly honour and respect people for … contribution is self-employment, writes Australian Small Business and Family Enterprise Ombudsman, Bruce … businesses’. Just where do people think so many employing small businesses come from? Let’s celebrate the self-employed …

Media Centre item
Op-ed
ASBFEO Live

Small biz needs all the help it can get

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Daily Telegraph.

Small business is a big deal. But not as big as it used to be. Economic contribution has dropped from 40 per cent to 33 per cent since 2006 and share…

… Small biz needs all the help it can get 08 August 2024 … Originally published in the Daily Telegraph. Small business is a big deal. But not as big as it used to be. … average business owner is now 50 and only 8 per cent are under the age of 30, half what it was in the 1970s. It is in …

Media Centre item
Op-ed
ASBFEO Live

New Franchising Sector Powers for Small Business Ombudsman

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Minister for Small Business, Julie Collins,…

… New Franchising Sector Powers for Small Business Ombudsman 07 May 2024 The Australian Small Business … “At present we can only use this name and shame power under our Act as it relates to general business disputes, … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: growing number of small business disputes with big tech digital platform providers, Ghostbusters, John McEnroe, weaponised product takedowns and the Digital Millennium Copyright Act.

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

…

… TRANSCRIPT: growing number of small business disputes with big tech digital platform providers, … 15 October 2024   15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …   15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Small businesses must prepare for the upcoming 3G shutdown

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off which is now scheduled to take place on 28…

… Small businesses must prepare for the upcoming 3G shutdown 19 … Bruce Billson. Originally published in the Canberra Times. Small, family and farming businesses should urgently make … are unaware of the scope of this event and the possible business-harming disconnection and technology dysfunction …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Merchant transaction fees (least-cost routing)…

… (least-cost routing) 18 March 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … the payment is taking either do they? This is completely under the control of the banks, isn't it?  Bruce Billson And … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

GHG EMISSIONS REPORTING MAY IMPACT SMEs SOONER THAN EXPECTED

JOINT MEDIA RELEASE: Australian Small Business and Family Enterprise Ombudsman and Chartered Accountants Australia & New Zealand

Small to medium enterprises (SMEs) are urged to educate themselves on greenhouse gas (GHG)…

… EXPECTED 09 October 2025 JOINT MEDIA RELEASE: Australian Small Business and Family Enterprise Ombudsman and Chartered Accountants Australia & New Zealand Small to medium enterprises (SMEs) are urged to educate … JOINT MEDIA RELEASE: Australian Small Business and Family Enterprise Ombudsman and Chartered …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Connell.

Sky News

24 November 2023

Tom Connell…

… TRANSCRIPT: Banking announcement to fight scams, small business conditions 24 November 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

3G switch-off - small business warned not to be caught short

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

… 3G switch-off - small business warned not to be caught short 29 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

OP-ED: Big tech must do better by small biz

Bruce Billson 

Published in The Daily Telegraph and the Courier-Mail

15 October 2024

When a small business has a problem with a Big Tech digital platform - such as having your account shut down after being hacked…

… OP-ED: Big tech must do better by small biz 15 October 2024 Bruce Billson   Published in The … Telegraph and the Courier-Mail 15 October 2024 When a small business has a problem with a Big Tech digital platform - … Telegraph and the Courier-Mail 15 October 2024 When a small business has a problem with a Big Tech digital platform …

Media Centre item
Op-ed
ASBFEO Live

Franchising, when done well, can bring small business success

Originally published in The Canberra Times.

By Bruce Billson

Franchising, when done well, is one of the most dynamic and scalable models of entrepreneurship available to small business owners. It offers a unique blend of independence and…

… Franchising, when done well, can bring small business success 10 November 2025 Originally published in The … and scalable models of entrepreneurship available to small business owners. It offers a unique blend of … and scalable models of entrepreneurship available to small business owners. It offers a unique blend of …

Media Centre item
Op-ed
ASBFEO Live

OMBUDSMAN RELEASES PROCUREMENT INQUIRY ISSUES PAPER

Many small businesses say they feel excluded from the chance to tender for Australian Government procurement contracts because they are not part of the ‘in-crowd’ or find the process too hard to navigate, says the Australian Small Business and Family…

… PROCUREMENT INQUIRY ISSUES PAPER 02 August 2023 Many small businesses say they feel excluded from the chance to … find the process too hard to navigate, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.  Mr … Many small businesses say they feel excluded from the chance to …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business problems with digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Thomas Oriti.

ABC News Radio

Subject: Small business problems with digital…

… TRANSCRIPT: Small business problems with digital platforms 23 April 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT: Small business problems with digital platforms …

Media Centre item
Transcript
ASBFEO Live

MEDIA RELEASE: 12 days until 3G shutdown - What small, family and farming business need to check

Small and family businesses have just 12 days to make sure they do not have their vital business systems and equipment fail when the 3G network is switched off on 28 October, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

… MEDIA RELEASE: 12 days until 3G shutdown - What small, family and farming business need to check 16 October 2024 Small and family businesses have just 12 days to make sure … Small and family businesses have just 12 days to make sure they do not have their vital business systems and equipment fail when the 3G network is …

Media Centre item
Media Releases
ASBFEO Live

3G switch-off looming for small business

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

… 3G switch-off looming for small business 24 July 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says … 3G switch-off looming for small business …

Media Centre item
Media Releases
ASBFEO Live

MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

… MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE 10 November 2023 … is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. “The …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Franchising Code of Conduct Review

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Franchising Code of Conduct Review

Leon DelaneyThe Small Business and…

… Code of Conduct Review 09 February 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … into? And if that's the case, what happens if we decide under the Franchise Code not to proceed to purchase the … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

ASBFEO WEBSITE NOW AVAILABLE IN MORE THAN 100 LANGUAGES

The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.

“One in three small businesses…

… IN MORE THAN 100 LANGUAGES 08 July 2024 The Australian Small Business and Family Enterprise Ombudsman’s website – … in more than 100 languages to better assist migrant-led small and family business owners and managers. “One in three … The Australian Small Business and Family Enterprise Ombudsman’s website – …

Media Centre item
Media Releases
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

… massive black hole of hidden costs for consumers and small businesses. Across our economy, merchants are paying … Reserve Bank found that, on average, these fees cost small business twice as much as what it costs a large business to … its merchants and the other major banks offer it to well under half their customers. The banks and major card …

Media Centre item
Op-ed
ASBFEO Live

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