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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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The November 2025 Small Business Pulse is now available

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  • Media Centre item (193)

Media Section

  • Policy & Advocacy (2)
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TRANSCRIPT: Small business digital marketing help

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

… Billson, good afternoon. Bruce Billson  Leon, great to be with you and your listeners.  Leon Delaney I'm far from … bit of a barney going on and people thinking, I'd like to be getting value for money out of out of this service like I … their provider wisely. We're encouraging them to take the time to talk to existing clients, to talk about the …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN WELCOMES FRANCHISING REVIEW AND APPOINTMENT OF REVIEWER

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

… in the Australian franchise economy. The review, to be chaired by former ACCC Deputy Commissioner, Dr … Australian economy, and franchising, when done well, can be a terrific mode of entrepreneurship,” Mr Billson said. … help to ensure the framework is fit-for-purpose at this time of change and dynamism in the small business economy. …

Media Centre item
Media Releases
ASBFEO Live

MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

… by Optus that the loss for a small business is $2 a day. This is what Optus charges for their services, not what … businesses in lost income and customers. “More needs to be done to acknowledge this impact on the livelihoods of our … by a big business. They deserve respect and not to be treated in such a shabby way by Optus.” MEDIA CONTACT: …

Media Centre item
Media Releases
ASBFEO Live

Small Biz Ombudsman welcomes new Minister

Prime Minister Anthony Albanese has announced the returning Government’s new Ministry with the Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business.

The Australian Small Business and Family Enterprise Ombudsman has welcomed Dr…

… to further support small and family business at a time when many are reporting really challenging trading … to further support small and family business at a time when many are reporting really challenging trading …

Media Centre item
Media Releases
ASBFEO Live

ASBFEO WEBSITE NOW AVAILABLE IN MORE THAN 100 LANGUAGES

The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.

“One in three small businesses…

… “I hope this new feature on our website, which can be activated by one simple click, will make it easier for … In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located … In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located …

Media Centre item
Media Releases
ASBFEO Live

GHG EMISSIONS REPORTING MAY IMPACT SMEs SOONER THAN EXPECTED

JOINT MEDIA RELEASE: Australian Small Business and Family Enterprise Ombudsman and Chartered Accountants Australia & New Zealand

Small to medium enterprises (SMEs) are urged to educate themselves on greenhouse gas (GHG)…

… supply chain for large businesses or government, they may be asked to provide this information, especially if they are … a guide to help SMEs understand what information they may be asked by larger businesses they supply to, regarding their … within their business. “I encourage SMEs to take the time to read the guide and become familiar with …

Media Centre item
Media Releases
ASBFEO Live

ACCC Supermarket Inquiry highlights need for continuing vigilance to support fairness

The Australian Competition and Consumer Commission’s (ACCC) Supermarket Inquiry report confirms that the supermarket sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and Family…

… independent retailers have been losing market share over time. The ASBFEO’s experience accords with the ACCC’s … family business economy back on the right trajectory, to be able to fully realise its potential to contribute to … independent retailers have been losing market share over time. The ASBFEO’s experience accords with the ACCC’s …

Media Centre item
Media Releases
ASBFEO Live

Budget continues targeted relief as small businesses hope for recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s 2025-26 Federal Budget was ‘the sequel’ to last year’s, offering modest targeted measures to help small and family business deal with specific current pain…

… in ASBFEO’s 14 steps to energise enterprise at this time of a surge in insolvencies, a reduction in the economic … taking on their first employee. “Small business needs to be front of mind for our policy makers and regulators. We … said. “Broad consultation with small businesses will be important to ensure that the proposed banning of …

Media Centre item
Media Releases
ASBFEO Live

New protections will blunt ‘too sharp by half’ conduct that harms small businesses

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has enthusiastically welcomed the Australian Government’s commitment to introduce protections for small and family businesses harmed by unfair business trading practices. 

…

… into ‘a take it or leave it’ contract they would likely be in breach of the unfair contract terms laws. But by not … into ‘a take it or leave it’ contract they would likely be in breach of the unfair contract terms laws. But by not …

Media Centre item
Media Releases
ASBFEO Live

Don't be a 3G switch-off casualty

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

2BS Bathurst

Subject: Don’t be a 3G switch-off casualty

Dusty Fitzpatrick

The Australian Small…

… Don't be a 3G switch-off casualty 31 May 2024 Australian Small … with Dusty Fitzpatrick. 2BS Bathurst Subject: Don’t be a 3G switch-off casualty Dusty Fitzpatrick The Australian … this afternoon. Bruce, as always, thank you for your time. Bruce Billson Good to be with you Dusty.  …

Media Centre item
Transcript
ASBFEO Live

August 2025 Small Business Pulse - Cautious optimism amid modest improvements in small business conditions

August 2025

Key highlights:Conditions for small businesses continue to improve. The ASBFEO Small Business Pulse increased by 0.6% in August 2025 – the second consecutive quarterly increase. Over the past 12 months it has increased 0.2%.This…

… workers, people with disability, and providing part-time and flexible working arrangements has increased [2] . … workers, people with disability, and providing part-time and flexible working arrangements has increased [2] . …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

… the recommendation for a clear statement of purpose to be inserted into the Code to explicitly state why it exists … are advantages in introducing a licence system, it will be important to examine why existing safeguards and better … the Government to consider how a revised Code could be more effectively enforced. “We have proposed the …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Supermarket inquiry, Federal…

… good to talk to you again.  Bruce Billson Steve, happy to be with you and your listeners.  Stephen Cenatiempo This this … state so there were bumper rails around things that could be asked of suppliers and the supermarkets, clearly with a … sense. Bruce, always good to talk to you. Appreciate your time this morning.  Bruce Billson Thanks, Steve.    …

Media Centre item
Transcript
ASBFEO Live

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