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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

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Small Business Pulse - February 2025

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  • Media Centre item (257)

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  • ASBFEO Live (257)

Success story type

Women recognised as key drivers of business growth on World MSME Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has recognised the rise of ‘womenpreneurs’ and the key role women will play in driving future business growth on World MSME Day (Sunday 27 June, 2021).

World…

… recognised as key drivers of business growth on World MSME Day 25 June 2021 The Australian Small Business and Family … will play in driving future business growth on World MSME Day (Sunday 27 June, 2021). World MSME Day 2021, declared by … number of female entrepreneurs to parity with men would be worth between $71 billion and $135 billion to the nation’s …

Media Centre item
Media Releases
ASBFEO Live

Hands-on ombudsman tackles digital divide for business

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

… his last name published) was seeing around one customer a day armed with a voucher for his service. The problem came … the marketing service and within two months negotiated the payment of all the funds owed to Paul. Having the ombudsman … try to phone and email people when they are in a different time zone," he said. "I was just one small business, and they …

Media Centre item
Op-ed
ASBFEO Live

3G switch-off - small business warned not to be caught short

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

… 3G switch-off - small business warned not to be caught short 29 May 2024 Australian Small Business and … great to be with you and your listeners on this capital day.  Leon Delaney It's a lovely day today, but it's not … Leon Delaney Now, we've known for quite some time that this is coming, and it's not exactly meant to be a …

Media Centre item
Transcript
ASBFEO Live

ASBFEO helps over 50,000 small and family businesses

Originally published in The Canberra Times

By Bruce Billson

The "dirty boots people" is what one of Australian's leading economic regulators calls us. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been "in the…

… Ombudsman (ASBFEO) has been "in the field" every day since it was established in March 2016, working alongside … economic times, more need to know how we can help. At a time when most small businesses are facing many headwinds and … supporting the resolution of a dispute, our assistance can be referral to other support and resources that can help the …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing); regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South East NSW

Subjects: Merchant transaction fees (least-cost…

… to reduce the burden both on the small business taking the payment and you, the customer, paying for your long black? … not in the interests of consumers. And it's way past time where the banks have been and should have been actively … Bruce Billson Fab to be with you. Take care. Have a great day.  Eddie Williams Bruce Billson, the Australian Small …

Media Centre item
Transcript
ASBFEO Live

2025-26 Federal Budget, instant asset write-off, insolvency, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC…

… and Family Enterprise Ombudsman and joins us now. G’day Bruce.  Bruce Billson Steve, morning to you and your … much but I don't think it'll be sneezed at either at a time when small businesses are really struggling. Margin … The average age of a business owner is 50. 8% are under 30. Where's the young people? Used to be 17%. And just last …

Media Centre item
Transcript
ASBFEO Live

The business landscape has changed drastically. Remember, trust your spidey senses

Originally published in The Canberra Times

By Bruce Billson

Digital tools have transformed the economy and the ways in which we do business.

There's much to be gained for a small or family business deepening its digital engagement.…

… and the ways in which we do business. There's much to be gained for a small or family business deepening its … at lightning speed through e-invoicing, and electronic payment systems allow for that invoice to be paid (hopefully) … support compliance, automate routine tasks and even help time-poor business owners organise their busy lives - so more …

Media Centre item
Op-ed
ASBFEO Live

National FBD, family business succession issues and more

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subjects: National Family Business Day, small business trading conditions, family business succession issues,…

… on Radio 2CC Canberra. Subjects: National Family Business Day, small business trading conditions, family business … Bruce, good afternoon.  Bruce Billson Leon, great to be with you and your listeners. And what a great day to … a conventional piece of wisdom that I've heard from time to time that you should never lend money to a family …

Media Centre item
Transcript
ASBFEO Live

Budget paves way for small business-led national economic recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Federal Government’s 2021 Budget is a clear acknowledgement that small and family businesses are central to the nation’s economic recovery and future prosperity.…

… billion towards enhancing the digital economy, including a 30% tax offset for the video game industry. “This $1.2 … export revenue and employing an additional 10,000 full time workers with the right support,” Mr Billson says. “This … events, productions and the film and television sector. Payment times: The Government is committing an additional $16 …

Media Centre item
Media Releases
ASBFEO Live

National FBD, Tasmanian small and family businesses.

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Wood on Ultra 106five Hobart.

David Wood

Today is National Family Business Day, and to find out a little bit more about…

… Hobart. David Wood Today is National Family Business Day, and to find out a little bit more about it the … is joining us. Bruce, welcome. Bruce Billson David fab to be with you and your listeners. And what a fab day … And they do this on the dining room table a lot of the time, and the dining room table becomes the boardroom.  Bruce …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kerry Peck.

Radio 2BS Bathurst

27 November 2023

…

… television, and we've been talking about it for quite some time. We really do, in this day and age, have to be vitally aware of scams, don't we? … details and if there's any irregularities then hold up the payment. That's a good measure. That's the measure that's …

Media Centre item
Transcript
ASBFEO Live

When the dining table becomes the board table – celebrating National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.

“It’s a great moment to reflect on the crucial role family-owned…

… the board table – celebrating National Family Business Day 17 September 2024 The Australian Small Business and … all Australians to celebrate National Family Business Day on Thursday 19 September. “It’s a great moment to reflect … services businesses in your community and often it will be family owned and led. “Some of our most enduring …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Radio Brisbane

Subject: Micro, Small and Medium-sized…

… TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report 27 June 2023 … the economy, I think as everybody's seeing, just seems to be getting worse. And I think it was just the last week of … to see that just 8% of small business owners are under 30 compared to 17% in the mid 1970s. Why do you think that …

Media Centre item
Transcript
ASBFEO Live

Payment Times Reporting Scheme

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

… Payment Times Reporting Scheme 10 March 2022 Bruce Billson, … Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of … positive role played by the Register to help reduce the time it takes to pay small business suppliers Some large …

Media Centre item
News
ASBFEO Live

TRANSCRIPT: Role of ASBFEO, dispute resolutions, Tax Concierge Service

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Vivienne Ryan.

Small Business Connections TV

 

Subject: Role of ASBFEO, dispute…

… to Small Business Connections TV. Today, I'm delighted to be sitting down with the wonderful Bruce Billson from ASBFEO … doors? Bruce Billson The biggest one by quite a margin is payment disputes. So about 40% of the traffic we handle … and say, look, you need to come back to us by a certain time, otherwise I'll just appoint a mediator and you need to …

Media Centre item
Transcript
ASBFEO Live

Thank you to our small business entrepreneurs

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman, is calling on the community to join him today in saying a big thank you to the women and men running our small and family businesses.

Mr Billson said World Micro, Small…

… Mr Billson said World Micro, Small and Medium Enterprises Day (June 27) was the perfect chance to applaud the … need them. “The best way to support small businesses is to be a kindly customer – patient and understanding, with good … health,” he said. “Sometimes it can be as simple as making time to pause, reflect and reconnect. Talking to trusted …

Media Centre item
Media Releases
ASBFEO Live

How small business can get help

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: How small business can get help, insolvency concerns, payment times, solving problems with digital…

… How small business can get help, insolvency concerns, payment times, solving problems with digital platform … we are at the Murrumbateman market selling them at market day. But when we're not at the market, we might be promoting … made about talking to a real person, this harkens back 20, 30, 40, years ago, Bruce, when I was banging on the table and …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Insolvency and small business; help for small businesses needing support

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subjects: Insolvency and small business;…

… to close its doors, we've laid out money, we've had staff time, we've made financial commitments and incurred expenses … at night after being everything in the business during the day. So, I think that's a really important conversation we … have been paid by their customer, which then slows up the payment to their small business supplier like we were …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to help small business navigate the challenge of paying or collecting a debt.

“Outstanding debts can be overwhelming for a small business – whether…

… of paying or collecting a debt. “Outstanding debts can be overwhelming for a small business – whether you are owed … and this can become worse when they don’t receive a payment they were expecting.” Mr Billson said a first step … days.  The delay, well beyond the usual payment terms of 30 days, was having significant flow-on consequences for Mary …

Media Centre item
Media Releases
ASBFEO Live

Small business needs certainty

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

… two crucial tax breaks announced in last year’s budget. “Time is running out with just six weeks until the end of the … to that amount for eligible assets between 1 July 2023 and 30 June 2024.  (The Treasurer announced in this week’s budget the scheme would be extended to 30 June 2025.) Without legislation authorising …

Media Centre item
Media Releases
ASBFEO Live

3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses

 18 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

…

… went to zero for the year and what would happen? It was a time of anxiety, and frankly, didn't amount to much in the … you bought the technology from. I know some of the card payment system providers have been up and about, and you know … client base and just let them know that 28 October is D-Day for 3G. Rick Hind It's been moved before should it be …

Media Centre item
Transcript
ASBFEO Live

I fear we are sleepwalking into a 'big corporate' economy

Originally published in the Canberra Times

By Bruce Billson

We need to do more to support small and family businesses. These enterprises, and the driven and courageous women and men that lead them, are the engine-room of our economy…

… out not just here but in other places, and we should be concerned. The Washington Post recently posed the … from the start of this Australian Bureau of Statistics time series in July 2007. The latest ABS stats also point to … cashflow concerns, digital impacts, cyber threats, poor payment times and an ever-changing business landscape. …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Small Business Cyber Security

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

20 November 2023

 

…

… Ombudsman and we welcome him back to Perth live. G’day Bruce. Bruce Billson Oly, great to be with you and the … the event that you are compromised? I mean, that's a tough time to work through. It's traumatic for the business. They … invoice to somebody for a big number, like an instalment payment on a house build, and they just get in there and …

Media Centre item
Transcript
ASBFEO Live

Small business disaster preparedness

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Small business disaster preparedness.…

… Billson, good afternoon.  Bruce Billson  Leon, great to be with you and the capital listeners of 2CC.  Leon Delaney I … who are also community leaders. So, even in their own time of need, they're often thinking about others, not always … ones.   Bruce Billson  Tally-ho would be the word of the day!  Even with transport operators, we see this. We even saw …

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

… confidence and the ability to operate. Too often, it can be an enterprise-ending event for a small business.” … year. The biggest contributor to these losses were payment redirection scams.  Mr Billson said small businesses … Billson said next week is Scam Awareness Week and an ideal time for small business owners to take a few extra moments to …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business owners getting older, AgQuip

 24 August 2023

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Susan Graham-Ryan.

ABC QLD

 

…

… we had about 17% of our small business owners were under 30. It's 8% at the moment. That's the same across Queensland. … the interests of small and family businesses every day - and part of it is surfacing their story. And that story … pursuits and being a business owner, particularly at a time when you've got difficulty getting staff and the like, …

Media Centre item
Transcript
ASBFEO Live

30% tax offset a game-changer for Australian industry: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

… 30% tax offset a game-changer for Australian industry: … and go some way to unlocking the commercial gains that can be made through digitisation,” Mr Billson says. “Many small … and rural areas, to continue delighting customers at a time of pandemic-related disruptions. “In reality, …

Media Centre item
Media Releases
ASBFEO Live

3G switch-off warning for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Becc Chave.

ABC Radio SA South East

Subject: 3G switch-off warning for small business

Becc Chave

Australia's 3G…

… 3G networks are closing down. You still got a bit of time before this does start impacting you, but it is important that Australians know if they will be impacted. If you've received notice from your service … stock levels are down and away you go. Some of the card payment tap-on things you see car parks, they've got 3G …

Media Centre item
Transcript
ASBFEO Live

It's time to celebrate Australia's small businesses

Originally published in The Canberra Times.

By Bruce Billson.

It is often said small business is the engine room of the economy. We must ensure small and family business can fire on all cylinders - not have a cylinder taken out.

We…

… It's time to celebrate Australia's small businesses 15 April 2024 … for those people. They're working their tails off every day. The narrative about how buoyant profitability is in the … our small business-owning fraternity are under the age of 30, half what it was in the 1970s. We honour and celebrate …

Media Centre item
Op-ed
ASBFEO Live

Future Made in Australia

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Sky News Business Now

Subject: 14 Steps to energise enterprise, small business and Future Made in Australia

Ross…

… business owners who flog their guts out each and every day and employ more people than any other sector, in many … owner now is 50 years old. The number that are under 30 are 8 per cent whereas it was 17 per cent in the ‘70s. We … But still the largest proportion of our cases are around payment disputes. Really pointing to that cash flow challenge …

Media Centre item
Transcript
ASBFEO Live

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